Backend Operations Support Engineer (Card) - Day/Night Shift

We are in search of a dedicated individual to join our team. Your role will involve designing, developing, maintaining, and enhancing software for a variety of venture projects. These projects are closely aligned with our core businesses and are rapidly launched with a lean team. You will play a key role in designing various components for scalable applications, encompassing both frontend UI and backend infrastructure.

Job Duty and Responsibility:

• Operation Development and Testing

• Engage in requirements analysis, system design, and contribute to development tasks within the technical team.

• Develop and refine integration tests to ensure software robustness and reliability.

• Establish strong relationships with various operational teams to continually enhance operational efficiency.

• Customer Support and Problem Resolution

• Serve as the primary technical contact for addressing issues in the production of the project.

• Actively address user issues, conduct root cause analyses of problems, and implement effective solutions.

• Demonstrate a comprehensive understanding of relevant business services to promptly analyze problems and collaborate with relevant teams to resolve issues efficiently.

• System Reliability and Maintenance

• Collaborate with the SRE team to establish effective monitoring and alerting mechanisms for early issue detection in the production environment.

• Develop plans for system upgrades and optimizations to enhance performance and reliability.

• Coordinate with the infrastructure and SRE teams to troubleshoot system failures and minimize downtime impact on users.

• Timezone & Shift

• Flexibility required to work shifts covering both Asia and EST timezones, including day/night shifts based on operational needs.

Requirements

• Possess knowledge of payment card domain.
• Experience in DevOps, particularly with AWS, Kubernetes, and CI/CD pipelines.
• Proficiency in a Linux environment and associated support tools.
• Familiarity with monitoring and logging systems.
• Knowledge of GitOps with ArgoCD is a plus.
• Proficiency in shell scripting, Ruby, Golang, and SQL technologies is advantageous.
• Strong analytical skills with a proactive issue identification approach.
• Detail-oriented with the capacity to manage concurrent projects effectively.
• Excellent communication skills to engage with technical and non-technical stakeholders.
• Fluency in both English and Mandarin; Cantonese proficiency is preferred.
• Display a proactive and positive attitude towards challenges.
• Desired skills include experience with version control systems and process automation.

Life @ The Company

• Encouraged to explore new opportunities within a talented and supportive team.
• Innovation-driven working environment that promotes proactive solutions.
• Opportunities for personal and professional growth within the organization.
• Collaborative work culture supporting colleagues.
• Work flexibility with hybrid or remote setups.
• Internal mobility program for career advancement.
• Work perks include the crypto.com Visa card.

Benefits

• Competitive salary package.
• Generous annual leave entitlement, inclusive of birthday and work anniversary leave.
• Work flexibility with hybrid or remote options.
• Internal mobility opportunities for career development.
• Work perks, including the crypto.com Visa card.

About The Company

• Founded in 2016, The Company caters to millions of customers globally, striving to accelerate cryptocurrency adoption with innovation and empowerment. Committed to a fair and inclusive work environment, The Company values diversity and inclusion, welcoming candidates from varied backgrounds and skills.

Note: Personal data provided by applicants will be used solely for recruitment purposes. Only shortlisted candidates will be contacted.