Backend Production Support Engineer (Mandarin Speaking)
Dallas, USA +1
Full time
Hybrid
Compensation is not specified
Role
DevOps
Description
We are seeking a skilled individual to join our team focused on developing, enhancing, and maintaining software for various projects in conjunction with our core businesses. These projects operate with efficient, lean teams and quick turnaround times. As a team member, you will actively contribute to designing components for scalable applications, spanning from frontend UI to backend infrastructure.
Responsibilities
- Support operations during trading hours and manage daily operational procedures.
- Proactively monitor application status and address any issues promptly.
- Work collaboratively with the development team to create tools for operational tasks and improve system observability.
- Automate and optimize operations and processes to boost efficiency.
- Collaborate with colleagues and escalate issues to experts when needed.
- Cultivate strong relationships with various operational groups.
- Maintain effective communication with developers and internal stakeholders regarding infrastructure/platform matters.
- Collaborate with the SRE team to provide feedback on monitoring enhancements.
- Document operational procedures and establish a knowledge base for scalability and maintainability.
- Coordinate with vendors and internal stakeholders to ensure proper installation, configuration, and testing of application services.
- Implement proper change management practices, including assessing change risks and creating contingency plans.
Requirements
- Minimum of 5 years of DevOps experience, with expertise in AWS, Kubernetes, and CI/CD pipelines.
- Proficient in a Linux environment and relevant support tools.
- Skilled in shell scripting, Ruby, and SQL technologies.
- Familiarity with monitoring and logging systems such as Datadog, Sumologic, and OpenTelemetry.
- Knowledge of exchange platform domain preferred.
- Experience in GitOps using ArgoCD a plus.
- Strong analytical abilities to proactively identify and resolve issues.
- Detail-oriented with a sense of ownership and the ability to manage multiple projects simultaneously.
- Excellent communication skills for engaging with both technical and non-technical stakeholders.
- Fluency in written and spoken English and Mandarin; Cantonese proficiency beneficial.
- Openness to flexible work hours to cover US trading sessions.
- Positive and proactive attitude with a "can-do" mindset.
Desired Skills
- Familiarity with version control systems, with Git knowledge being advantageous.
- Understanding of SDLC processes with a proactive approach to process automation.
- Quick learner with a knack for picking up new technologies.
- Experience managing software on AWS considered a plus.
Company Culture
- Encouraged to explore new opportunities within a talented, ambitious, and supportive team.
- Transformational and proactive work environment that promotes innovative solutions.
- Opportunities for personal and professional growth through internal skill development.
- Supportive work culture focused on team collaboration and success.
- Flexibility in work arrangements with hybrid or remote setups available.
- Internal mobility program offering career advancement opportunities.
Skills Required
Сrypto.com
Website
Сrypto.comCompany size
Not specified
Location
United States
Description
Not specified