Blockchain Security Expert Intern - AI Track
New York, USA
Full time
Remote
Compensation is not specified
Role
Security Engineer
Description
About the Company
Established in 2018 by esteemed educators from Yale University and Columbia University, CertiK is a groundbreaking entity in blockchain security. Employing state-of-the-art AI technology, CertiK specializes in safeguarding and monitoring blockchain protocols and smart contracts with a vision to enhance cybersecurity. By bringing advanced academic innovations into corporate settings, CertiK facilitates the development of secure and accurate mission-critical applications. Renowned as a rapidly expanding and well-respected organization in blockchain security, CertiK enjoys a prime position in its sector. Noteworthy clients include eminent projects such as Aave, Polygon, Binance Smart Chain, Yearn, and Chiliz. Notable investors backing CertiK's endeavors comprise prestigious VCs like Tiger Global, Coatue Management, Shunwei Capital, and Hillhouse Capital, alongside industry giants such as Coinbase Ventures and Binance.
About the Position
The primary objective of this role is to spearhead the evolution of an intelligent AI agent propelled by large language models (LLMs) to elevate the efficacy of our security audit tools in the realm of blockchain technology. As an Intern specializing in Blockchain Security, you will collaborate closely with our blockchain security team to fuse cutting-edge academic research with real-world applications. Your core duties will encompass the design, optimization, and integration of LLM-driven AI agents engineered to automatically scrutinize smart contracts and uncover potential vulnerabilities. Engaged in research and experimentation, you will explore new methodologies to bolster threat identification and risk evaluation within our security audit platform, actively contributing to enhanced security of blockchain infrastructures.
Responsibilities
- Work alongside our blockchain security team to devise and implement a large language model (LLM)-powered AI agent for security audit tools.
- Conduct experiments utilizing innovative AI techniques to enrich threat detection and risk assessment within blockchain ecosystems.
- Aid in transforming advanced research on AI agents into pragmatic, scalable solutions for security audits.
- Stay abreast of emerging trends in LLMs, AI agent architectures, and cybersecurity, proactively suggesting enhancements.
Requirements
- Pursuing or possessing a recent PhD in Artificial Intelligence, Computer Science, or related field, with a strong focus on machine learning, natural language processing, and/or cybersecurity.
- Profound comprehension of LLM architectures (e.g., transformers) and hands-on expertise in training or fine-tuning such models.
- Advanced proficiency in Python and hands-on experience with deep learning frameworks like PyTorch or TensorFlow.
- Basic knowledge of blockchain technology and smart contract development is advantageous.
- Exceptional analytical skills, problem-solving abilities, and adaptability in a fast-paced, pioneering startup environment.
- Excellent written and verbal communication skills in English.
Bonus Points
- Previous research or project involvement in developing AI agents or automated security analysis tools.
- Exposure to security audit methodologies and vulnerability assessment, particularly within blockchain or smart contract spheres.
- Familiarity with blockchain programming languages (e.g., Solidity) and platforms (e.g., Ethereum).
- Contributions to top conferences/journals in AI, NLP, or cybersecurity.
- Demonstrated capability to translate research insights into practical, production-ready tools.
Target compensation for this role, if based in the US, ranges from $6,000 to $8,000 monthly. The final compensation offered will be predicated on the skills and experience exhibited by eligible candidates.
CertiK welcomes applications for this role continuously.
CertiK provides comprehensive benefits such as medical, vision, and dental insurance, 401(k) plan with company matching, life and accidental death and dismemberment insurance, HSA (with high deductible plan), FSA, alongside flexible paid time off and holidays. For business development sales roles, CertiK also offers a variable commission program.
In compliance with federal regulations, all recruited personnel will be required to authenticate identity and eligibility to work in the US, duly completing the necessary form at the time of hiring.
CertiK remains committed to maintaining an unbiased recruitment process, refraining from any form of discrimination based on age, race, creed, religion, gender, sexual orientation, medical condition, national origin, genetics, military status, or any other legally impermissible criterion during hiring decisions.
CertiK will review applications from candidates with criminal histories in compliance with applicable local and federal directives.
All team members at CertiK are expected to actively champion diversity within their teams and the organization at large.
Skills Required
CertiK
Website
www.certik.comCompany size
Not specified
Location
United States
Description
Not specified
bitcastle .
Customer Service Executive
City Of Manila, Philippines
City Of Manila, Philippines
Part time
Remote
About the Company
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Part- Time Customer Service Executive to join our team.
About the Role
The role involves managing customer inquiries, handling KYC processes, responding to emails, and monitoring messages across platforms like Telegram and WhatsApp. The ideal candidate will have strong Japanese language skills and a customer service background. This role will be fully remote.
- Handle customer inquiries via email and chat support.
- Support customer service operations, including but not limited to user research, handling enquiries, process withdrawal applications, KYC, bug reporting, Q&A updates.
- Understand policies and procedures of global customer support, adhere to policies set, ensuring high quality support is provided to users in accordance with global standard.
- Create and post customer announcements.
- Monitor and respond to messages on Telegram and WhatsApp.
- Provide support related to Forex and Crypto (knowledge is a plus).
- During business hours, in addition to responding to customer inquiries, you will be asked to perform tasks such as operating systems to create support-related systems or help center articles as needed, checking payment status, and editing or revising FAQ page
- Maintain a high level of professionalism in customer interactions.
- Adapt to potential future responsibilities, including chatbot and phone support.
- Work together and support other departments to report and solve any customer queries.
Requirements:
- Minimum 2 years of experience in customer service.
- Japanese language proficiency (mandatory).
- Ability to work 3 weekdays + 2 weekends (at least 1 weekend day required).
- Strong communication and interpersonal skills.
- Available to start immediately.
- Strong written and verbal communication skills.
- Must have a PC available for work (smartphones and iPads are not acceptable).
- Must have an internet environment with no data usage restrictions.
Preferred Qualification:
- Knowledge of Forex and Crypto.
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Part- Time Customer Service Executive to join our team.
About the Role
The role involves managing customer inquiries, handling KYC processes, responding to emails, and monitoring messages across platforms like Telegram and WhatsApp. The ideal candidate will have strong Japanese language skills and a customer service background. This role will be fully remote.
- Handle customer inquiries via email and chat support.
- Support customer service operations, including but not limited to user research, handling enquiries, process withdrawal applications, KYC, bug reporting, Q&A updates.
- Understand policies and procedures of global customer support, adhere to policies set, ensuring high quality support is provided to users in accordance with global standard.
- Create and post customer announcements.
- Monitor and respond to messages on Telegram and WhatsApp.
- Provide support related to Forex and Crypto (knowledge is a plus).
- During business hours, in addition to responding to customer inquiries, you will be asked to perform tasks such as operating systems to create support-related systems or help center articles as needed, checking payment status, and editing or revising FAQ page
- Maintain a high level of professionalism in customer interactions.
- Adapt to potential future responsibilities, including chatbot and phone support.
- Work together and support other departments to report and solve any customer queries.
Requirements:
- Minimum 2 years of experience in customer service.
- Japanese language proficiency (mandatory).
- Ability to work 3 weekdays + 2 weekends (at least 1 weekend day required).
- Strong communication and interpersonal skills.
- Available to start immediately.
- Strong written and verbal communication skills.
- Must have a PC available for work (smartphones and iPads are not acceptable).
- Must have an internet environment with no data usage restrictions.
Preferred Qualification:
- Knowledge of Forex and Crypto.
OpenCover
Backend Blockchain Engineer
London, UK
London, UK
Full time
Hybrid
👋 GM
We are OpenCover — our mission is to keep the world safe onchain.
OpenCover.com operates at the intersection of blockchain security and insurance. Working in tandem with leading underwriters and industry players, we protect individuals, businesses and institutions against onchain risks such as malicious transactions, smart contract exploits and depegs.
Founded by Y Combinator alums, our team is backed by Tier 1 investors including Alliance, Coinbase Ventures (Base Ecosystem Fund), NFX, Village Global and Orange DAO, with support from the Lloyd’s of London Lab.
Want to join a high-performance, high-integrity team taking onchain safety to the next level? Read on.
🚀 Your role
You would join the founding team to develop core backend infrastructure working closely with our CTO. Your role would focus on expanding the first transaction security layer to insure billions in value. The work involves collaborating with top protocols and industry players to prevent incidents like the ByBit hack from ever happening again.
Areas you’ll work on
Soft auditing and semantic modelling of leading protocol designs and functions.
Designing, implementing and backtesting transaction validation checks.
Developing asset pricing and transaction risk models.
Tracking exposure and other insurance metrics in real-time.
Iterating and expanding our API based on customer feedback.
Staying up to date with industry trends including EIPs and security incidents.
You’d be a great fit if
You’re a generalist who quickly embraces new technologies and challenges with a passion for building products from the ground up in a collaborative, tight-knit team.
You go all out to use your knowledge and work well autonomously but know when to reach out for support.
You have 5+ years of full-time experience developing and shipping backend services with Node.js and TypeScript.
You’ve designed, implemented and/or audited smart contracts on EVM-compatible chains and have hands-on experience using DeFi.
You’re familiar with PostgreSQL, messaging brokers, AWS/GCP, Docker, Bash and Linux.
You are constantly improving your tech stack and use AI tools to accelerate development.
🙌 Our offer
Put your dent in the universe: build products for and with some of the largest players across Web3 and TradFi.
Directly impact company trajectory and play a key role in driving onchain adoption.
Work IRL with the team at Lloyd’s of London 1–5 days a week— your choice!
Flexible hours with 28 days of paid holiday plus company closure days.
Competitive compensation based on experience + 0.1–0.5% equity.
The equipment you need to do your best work + $1,000 for well-being and personal development each year.
Company-paid travel to events and conferences, if that’s your thing!
Ready to apply?
Head to opencover.com/apply/bbe and get shortlisted in 10 minutes or less.
We are OpenCover — our mission is to keep the world safe onchain.
OpenCover.com operates at the intersection of blockchain security and insurance. Working in tandem with leading underwriters and industry players, we protect individuals, businesses and institutions against onchain risks such as malicious transactions, smart contract exploits and depegs.
Founded by Y Combinator alums, our team is backed by Tier 1 investors including Alliance, Coinbase Ventures (Base Ecosystem Fund), NFX, Village Global and Orange DAO, with support from the Lloyd’s of London Lab.
Want to join a high-performance, high-integrity team taking onchain safety to the next level? Read on.
🚀 Your role
You would join the founding team to develop core backend infrastructure working closely with our CTO. Your role would focus on expanding the first transaction security layer to insure billions in value. The work involves collaborating with top protocols and industry players to prevent incidents like the ByBit hack from ever happening again.
Areas you’ll work on
Soft auditing and semantic modelling of leading protocol designs and functions.
Designing, implementing and backtesting transaction validation checks.
Developing asset pricing and transaction risk models.
Tracking exposure and other insurance metrics in real-time.
Iterating and expanding our API based on customer feedback.
Staying up to date with industry trends including EIPs and security incidents.
You’d be a great fit if
You’re a generalist who quickly embraces new technologies and challenges with a passion for building products from the ground up in a collaborative, tight-knit team.
You go all out to use your knowledge and work well autonomously but know when to reach out for support.
You have 5+ years of full-time experience developing and shipping backend services with Node.js and TypeScript.
You’ve designed, implemented and/or audited smart contracts on EVM-compatible chains and have hands-on experience using DeFi.
You’re familiar with PostgreSQL, messaging brokers, AWS/GCP, Docker, Bash and Linux.
You are constantly improving your tech stack and use AI tools to accelerate development.
🙌 Our offer
Put your dent in the universe: build products for and with some of the largest players across Web3 and TradFi.
Directly impact company trajectory and play a key role in driving onchain adoption.
Work IRL with the team at Lloyd’s of London 1–5 days a week— your choice!
Flexible hours with 28 days of paid holiday plus company closure days.
Competitive compensation based on experience + 0.1–0.5% equity.
The equipment you need to do your best work + $1,000 for well-being and personal development each year.
Company-paid travel to events and conferences, if that’s your thing!
Ready to apply?
Head to opencover.com/apply/bbe and get shortlisted in 10 minutes or less.
Astra Byte Sync
Web3 Gaming Platform Development Team
Full time
Remote
Company Overview
A fastest growing Blockchain company is looking to create a decentralized gaming platform that empowers players and developers alike. We are currently seeking to build a talented team to bring their vision to life.
Position Overview
We are looking for skilled professionals to join our development team for a Web3 gaming platform. The ideal candidates will be passionate about blockchain technology and gaming, and possess the expertise to contribute to various aspects of our project. We are hiring for the following roles:
1. Frontend Developers
Responsibilities: Design and implement user interfaces for the gaming platform using modern frameworks (e.g., React, Vue.js). Collaborate with UX/UI designers to create engaging and intuitive user experiences.
Qualifications: Proficiency in HTML, CSS, JavaScript, and relevant frameworks. Experience with Web3 technologies is a plus.
2. Backend Developers
Responsibilities: Develop and maintain server-side logic, database management, and API integration. Ensure the platform's performance, security, and scalability.
Qualifications: Strong knowledge of Node.js, databases (e.g., MongoDB, PostgreSQL), and experience with cloud services. Familiarity with blockchain technology is advantageous.
3. Blockchain Developers
Responsibilities: Design and implement smart contracts, manage blockchain integrations, and ensure the security of decentralized applications. Collaborate with the team to optimize blockchain performance.
Qualifications: Expertise in Solidity, JavaScript, Rust, or Python. Experience with Ethereum and other blockchain platforms is essential.
4. Technical Leader
Responsibilities: Oversee the technical direction of the project, mentor team members, and ensure best practices in development. Collaborate with stakeholders to align technical goals with business objectives.
Qualifications: Proven experience in leading development teams, strong problem-solving skills, and a deep understanding of blockchain technologies.
5. Project Manager
Responsibilities: Manage project timelines, resources, and deliverables. Facilitate communication between team members and stakeholders, ensuring that the project stays on track and within budget.
Qualifications: Strong organizational and leadership skills, experience in project management methodologies (Agile, Scrum), and familiarity with the gaming and blockchain industries.
What We Offer
Competitive salaries and benefits
A dynamic and collaborative work environment
Opportunities for professional growth and development
The chance to be part of an innovative project that shapes the future of gaming
How to Apply
If you are passionate about gaming and blockchain technology and are excited to contribute to a groundbreaking project, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for our team.
Join us in creating the next generation of gaming experiences!
A fastest growing Blockchain company is looking to create a decentralized gaming platform that empowers players and developers alike. We are currently seeking to build a talented team to bring their vision to life.
Position Overview
We are looking for skilled professionals to join our development team for a Web3 gaming platform. The ideal candidates will be passionate about blockchain technology and gaming, and possess the expertise to contribute to various aspects of our project. We are hiring for the following roles:
1. Frontend Developers
Responsibilities: Design and implement user interfaces for the gaming platform using modern frameworks (e.g., React, Vue.js). Collaborate with UX/UI designers to create engaging and intuitive user experiences.
Qualifications: Proficiency in HTML, CSS, JavaScript, and relevant frameworks. Experience with Web3 technologies is a plus.
2. Backend Developers
Responsibilities: Develop and maintain server-side logic, database management, and API integration. Ensure the platform's performance, security, and scalability.
Qualifications: Strong knowledge of Node.js, databases (e.g., MongoDB, PostgreSQL), and experience with cloud services. Familiarity with blockchain technology is advantageous.
3. Blockchain Developers
Responsibilities: Design and implement smart contracts, manage blockchain integrations, and ensure the security of decentralized applications. Collaborate with the team to optimize blockchain performance.
Qualifications: Expertise in Solidity, JavaScript, Rust, or Python. Experience with Ethereum and other blockchain platforms is essential.
4. Technical Leader
Responsibilities: Oversee the technical direction of the project, mentor team members, and ensure best practices in development. Collaborate with stakeholders to align technical goals with business objectives.
Qualifications: Proven experience in leading development teams, strong problem-solving skills, and a deep understanding of blockchain technologies.
5. Project Manager
Responsibilities: Manage project timelines, resources, and deliverables. Facilitate communication between team members and stakeholders, ensuring that the project stays on track and within budget.
Qualifications: Strong organizational and leadership skills, experience in project management methodologies (Agile, Scrum), and familiarity with the gaming and blockchain industries.
What We Offer
Competitive salaries and benefits
A dynamic and collaborative work environment
Opportunities for professional growth and development
The chance to be part of an innovative project that shapes the future of gaming
How to Apply
If you are passionate about gaming and blockchain technology and are excited to contribute to a groundbreaking project, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for our team.
Join us in creating the next generation of gaming experiences!
Liza BlockDAG
Blockchain Go Developer
Cape Town, South Africa
Cape Town, South Africa
Full time
Remote
BlockDAG Network is revolutionizing the world of distributed ledger technology through Directed Acyclic Graph (DAG)-based infrastructures. Our goal is to create secure, scalable, and high-throughput decentralized networks. We uphold a culture of innovation, excellence, and continuous collaboration, providing an environment where forward-thinking professionals can thrive.
About the Role:
We are seeking an accomplished Lead Go Developer & DevOps Engineer to take on a strategic, cross-functional leadership position. This unique role sits at the intersection of software development and infrastructure operations. You will not only design and implement cutting-edge, Go-based components for our DAG-powered blockchain but also oversee the cloud infrastructure and automation frameworks that keep our platform resilient, secure, and scalable. As a team leader, you will collaborate closely with product, security, and data teams, championing best practices and ensuring cohesive execution across the engineering organization.
Key Responsibilities:
Technical Leadership & Strategy:
Drive architectural decisions, code quality standards, and performance optimizations across Go-based services.
Serve as the technical lead on initiatives that impact the entire platform stack—both software components and cloud infrastructure.
Advocate for and implement industry best practices, guiding team members and stakeholders to adopt efficient, secure, and scalable approaches.
Cross-Team Collaboration & Coordination:
Interface with product managers, security experts, data teams, and other engineering groups to ensure alignment on priorities, timelines, and deliverables.
Mentor and coach junior and mid-level engineers, fostering a culture of learning, professional development, and continuous improvement.
Communicate complex technical concepts clearly to non-technical team members, ensuring that strategic decisions are well-informed and broadly understood.
Infrastructure & DevOps Ownership:
Architect and maintain robust cloud infrastructure for distributed ledger operations, ensuring high availability, low latency, and optimal resource utilization.
Refine and scale CI/CD pipelines, observability systems, and automation scripts to support rapid feature delivery without compromising reliability or security.
Rapidly diagnose and resolve production incidents, proactively implementing preventative measures and incident response best practices.
Qualifications:
Development Expertise:
7+ years of professional software development experience, with at least 3+ years focused on Go in production environments.
Deep understanding of concurrency, memory management, profiling, and optimization in Go.
Proven track record designing, building, and maintaining large-scale, distributed systems.
Infrastructure & Operations Expertise:
5+ years in SRE, DevOps, or infrastructure roles, with demonstrated success managing complex cloud-native systems (AWS, GCP, or Azure).
Proficiency with container orchestration (Kubernetes), infrastructure-as-code tools (Terraform, Ansible), and modern CI/CD pipelines.
Strong observability skill set, including hands-on experience with monitoring, logging, and alerting frameworks (e.g., Prometheus, Grafana, ELK).
Domain Knowledge & Leadership Skills:
Familiarity with blockchain, DAG-based networks, or advanced distributed system concepts is highly desirable.
Exceptional communication skills, with experience facilitating cross-team collaboration and consensus-building.
A proven leader who can mentor engineers, set clear objectives, and cultivate an environment of transparency, accountability, and continuous improvement.
Preferred:
Exposure to cryptographic primitives, P2P networking, and consensus protocols in decentralized systems.
Hands-on experience with performance testing, capacity planning, and advanced debugging in complex, distributed environments.
Experience driving security best practices and governance across application and infrastructure components.
Benefits:
Competitive compensation and comprehensive benefits.
Influence on groundbreaking blockchain technology and the evolution of decentralized networks.
A supportive, dynamic environment that values leadership, innovation, and professional growth.
About the Role:
We are seeking an accomplished Lead Go Developer & DevOps Engineer to take on a strategic, cross-functional leadership position. This unique role sits at the intersection of software development and infrastructure operations. You will not only design and implement cutting-edge, Go-based components for our DAG-powered blockchain but also oversee the cloud infrastructure and automation frameworks that keep our platform resilient, secure, and scalable. As a team leader, you will collaborate closely with product, security, and data teams, championing best practices and ensuring cohesive execution across the engineering organization.
Key Responsibilities:
Technical Leadership & Strategy:
Drive architectural decisions, code quality standards, and performance optimizations across Go-based services.
Serve as the technical lead on initiatives that impact the entire platform stack—both software components and cloud infrastructure.
Advocate for and implement industry best practices, guiding team members and stakeholders to adopt efficient, secure, and scalable approaches.
Cross-Team Collaboration & Coordination:
Interface with product managers, security experts, data teams, and other engineering groups to ensure alignment on priorities, timelines, and deliverables.
Mentor and coach junior and mid-level engineers, fostering a culture of learning, professional development, and continuous improvement.
Communicate complex technical concepts clearly to non-technical team members, ensuring that strategic decisions are well-informed and broadly understood.
Infrastructure & DevOps Ownership:
Architect and maintain robust cloud infrastructure for distributed ledger operations, ensuring high availability, low latency, and optimal resource utilization.
Refine and scale CI/CD pipelines, observability systems, and automation scripts to support rapid feature delivery without compromising reliability or security.
Rapidly diagnose and resolve production incidents, proactively implementing preventative measures and incident response best practices.
Qualifications:
Development Expertise:
7+ years of professional software development experience, with at least 3+ years focused on Go in production environments.
Deep understanding of concurrency, memory management, profiling, and optimization in Go.
Proven track record designing, building, and maintaining large-scale, distributed systems.
Infrastructure & Operations Expertise:
5+ years in SRE, DevOps, or infrastructure roles, with demonstrated success managing complex cloud-native systems (AWS, GCP, or Azure).
Proficiency with container orchestration (Kubernetes), infrastructure-as-code tools (Terraform, Ansible), and modern CI/CD pipelines.
Strong observability skill set, including hands-on experience with monitoring, logging, and alerting frameworks (e.g., Prometheus, Grafana, ELK).
Domain Knowledge & Leadership Skills:
Familiarity with blockchain, DAG-based networks, or advanced distributed system concepts is highly desirable.
Exceptional communication skills, with experience facilitating cross-team collaboration and consensus-building.
A proven leader who can mentor engineers, set clear objectives, and cultivate an environment of transparency, accountability, and continuous improvement.
Preferred:
Exposure to cryptographic primitives, P2P networking, and consensus protocols in decentralized systems.
Hands-on experience with performance testing, capacity planning, and advanced debugging in complex, distributed environments.
Experience driving security best practices and governance across application and infrastructure components.
Benefits:
Competitive compensation and comprehensive benefits.
Influence on groundbreaking blockchain technology and the evolution of decentralized networks.
A supportive, dynamic environment that values leadership, innovation, and professional growth.
Payment in Crypto
Ale Ortiz
Crypto Customer Support Specialist
Mexico City, Mexico
Mexico City, Mexico
Full time
Remote
Job Overview
Sequence is seeking a dedicated Crypto Customer Support Specialist to join our remote team, working European or Asian hours.
As we empower traders worldwide with our trading algorithms.
We need an experienced professional who can deliver exceptional customer service while navigating the dynamic world of cryptocurrency and blockchain technology.
About Sequence
Sequence is a cutting-edge cryptocurrency trading system designed for simplicity and efficiency.
We offer algorithmic trading, low fees, and customizable strategies to traders of all levels.
Responsibilities
Customer Interaction and Support
- Respond promptly to customer inquiries via email (Zendesk).
- Guide users through account setup, verification, and platform navigation.
- Troubleshoot issues related to transactions, deposits, withdrawals, and account security.
- Resolve customer complaints or disputes in line with company policies.
Technical Knowledge and Application
- Simplify complex cryptocurrency trading, exchange issues and blockchain concepts for users of all experience levels.
- Stay informed on crypto market trends, platform updates, and industry developments.
- Assist with transaction verification and compliance-related tasks.
- Identify recurring issues in customer inquiries to inform platform improvements.
Compliance and Security
- Flag and escalate suspicious activities to the compliance team.
- Ensure customer interactions comply with regulatory and company standards.
- Maintain detailed records of customer interactions and follow up on open cases.
- Contribute to creating FAQs, knowledge base articles, and support resources.
Requirements
Experience and Education
- Minimum 3 years of customer support experience in cryptocurrency, fintech, or financial services.
- Strong knowledge of blockchain technology, crypto trading, and digital assets.
- Bachelor’s degree preferred but not required with relevant experience.
Technical Skills
- Deep understanding of cryptocurrency markets and blockchain mechanics.
- Experience with customer service platforms, ticketing systems, or CRM tools.
- Basic troubleshooting skills for crypto transaction issues.
- Proficiency with computers and ability to adapt to new systems quickly.
Personal Qualities
- Fluent in written and verbal English; additional languages are a plus.
- Strong problem-solving skills and attention to detail.
- Ability to explain technical concepts clearly and concisely.
- Empathy, patience, and professionalism when handling customer concerns.
- Adaptability to thrive in a fast-paced, evolving environment.
- Passion for cryptocurrency and trading.
Compensation and Benefits
- Competitive base salary starting at $18,000 USD annually, with higher compensation based on experience and performance - paid in BTC / USDT
- Performance-based bonuses.
- Fully remote work with flexible scheduling for European or Asian hours.
- Collaborative, innovative, and supportive team culture.
Location
- Fully remote position, with a preference for candidates available to work North America / EMEA time zones.
How to Apply
Submit your resume, a cover letter detailing your passion for cryptocurrency and customer support, and any relevant certifications to support@tradewithsequence.com with the subject line "Crypto Customer Support Specialist Application." Applications are reviewed on a rolling basis, and qualified candidates will be contacted for interviews.
Sequence is an equal opportunity employer dedicated to fostering diversity and inclusion in the workplace.
Sequence is seeking a dedicated Crypto Customer Support Specialist to join our remote team, working European or Asian hours.
As we empower traders worldwide with our trading algorithms.
We need an experienced professional who can deliver exceptional customer service while navigating the dynamic world of cryptocurrency and blockchain technology.
About Sequence
Sequence is a cutting-edge cryptocurrency trading system designed for simplicity and efficiency.
We offer algorithmic trading, low fees, and customizable strategies to traders of all levels.
Responsibilities
Customer Interaction and Support
- Respond promptly to customer inquiries via email (Zendesk).
- Guide users through account setup, verification, and platform navigation.
- Troubleshoot issues related to transactions, deposits, withdrawals, and account security.
- Resolve customer complaints or disputes in line with company policies.
Technical Knowledge and Application
- Simplify complex cryptocurrency trading, exchange issues and blockchain concepts for users of all experience levels.
- Stay informed on crypto market trends, platform updates, and industry developments.
- Assist with transaction verification and compliance-related tasks.
- Identify recurring issues in customer inquiries to inform platform improvements.
Compliance and Security
- Flag and escalate suspicious activities to the compliance team.
- Ensure customer interactions comply with regulatory and company standards.
- Maintain detailed records of customer interactions and follow up on open cases.
- Contribute to creating FAQs, knowledge base articles, and support resources.
Requirements
Experience and Education
- Minimum 3 years of customer support experience in cryptocurrency, fintech, or financial services.
- Strong knowledge of blockchain technology, crypto trading, and digital assets.
- Bachelor’s degree preferred but not required with relevant experience.
Technical Skills
- Deep understanding of cryptocurrency markets and blockchain mechanics.
- Experience with customer service platforms, ticketing systems, or CRM tools.
- Basic troubleshooting skills for crypto transaction issues.
- Proficiency with computers and ability to adapt to new systems quickly.
Personal Qualities
- Fluent in written and verbal English; additional languages are a plus.
- Strong problem-solving skills and attention to detail.
- Ability to explain technical concepts clearly and concisely.
- Empathy, patience, and professionalism when handling customer concerns.
- Adaptability to thrive in a fast-paced, evolving environment.
- Passion for cryptocurrency and trading.
Compensation and Benefits
- Competitive base salary starting at $18,000 USD annually, with higher compensation based on experience and performance - paid in BTC / USDT
- Performance-based bonuses.
- Fully remote work with flexible scheduling for European or Asian hours.
- Collaborative, innovative, and supportive team culture.
Location
- Fully remote position, with a preference for candidates available to work North America / EMEA time zones.
How to Apply
Submit your resume, a cover letter detailing your passion for cryptocurrency and customer support, and any relevant certifications to support@tradewithsequence.com with the subject line "Crypto Customer Support Specialist Application." Applications are reviewed on a rolling basis, and qualified candidates will be contacted for interviews.
Sequence is an equal opportunity employer dedicated to fostering diversity and inclusion in the workplace.
Payment in Crypto