C++ Quant Developer
London, UK
Full time
Hybrid
Compensation is not specified
Role
Software Engineer
Description
Position Overview and Company Information
Wintermute is a well-established firm in the digital asset trading industry. We specialize in providing algorithmic liquidity across various cryptocurrency exchanges and platforms, offering a wide range of OTC trading solutions. Additionally, we lend support to prominent blockchain projects and traditional financial institutions making their forays into the crypto space. Wintermute also encompasses Wintermute Ventures, an arm focused on investing in early-stage DeFi projects. We were founded in 2017 by industry leaders who have successfully navigated through upswings and downturns in the crypto domain. Our unique culture combines the strengths of high-frequency trading firms in traditional markets with the innovativeness and entrepreneurial spirit of technology startups. We are dedicated to blockchain's potential for transformation and view digital assets as more than just another asset class. At Wintermute, we maintain a long-term perspective on the digital asset market and aim to take a leadership position in creating an innovative and compliant market. Read more here.
Working at Wintermute
We are seeking a C++ Quant Developer who possesses a strong passion for technology. The ideal candidate should have an interest in the intricacies of computer hardware and proficiency in designing and implementing large-scale systems, as well as robust data infrastructure. If you enjoy delving into the inner workings of technology and have a solid understanding of data structures, along with experience in developing client-server network applications and optimizing code for high performance, we would love to hear from you. We value both personal and commercial experience, and having a graduate-level mathematics background is a must, with a PhD not being uncommon among our Quant Developers. Furthermore, an interest in algorithmic and quantitative trading is seen as an asset.
Working at Wintermute provides an opportunity for growth and the ability to make a direct impact on our trading activities. You will be involved in developing and enhancing all aspects of our trading platform, data infrastructure, and related software. You will have access to guidance and advice from experienced developers and traders, including our founders. From day one, you will enjoy a considerable level of independence and responsibility, facilitating rapid growth and learning opportunities. We have a flat hierarchy and no complicated approval processes—our developers report directly to the CTO, who is actively involved. You will be challenged to work alongside exceptionally talented colleagues, learning how to write fail-safe code, improve performance and scalability of our trading system, and make a genuine impact. While productivity is paramount, we do expect you to be in the office for at least several days a week in order to collaborate with the team. Our office includes a gym and provides unlimited food and drinks, ensuring a comfortable and pleasant work environment.
Responsibilities
As a C++ Quant Developer at Wintermute, your role will be diverse, with opportunities to shape it according to your strengths and our company's requirements. Your primary focus will be on building data infrastructure to elevate our analytics capabilities and support the scaling of quantitative trading. You may also be involved in upgrading major components of our trading system, designing new applications from scratch, and implementing pricing models. Further technical details will be shared during interviews. This position offers the chance to enhance your knowledge of software optimizations, develop robust large-scale systems, and gain insight into cryptocurrency trading.
Hard Skills Requirements
- Minimum 2 years of experience with C++ (subject to testing)
- Strong understanding of networking and hands-on experience implementing client-server connections (subject to testing)
- Experience exploring the inner workings of C++ standard libraries (subject to testing)
- Excellent analytical skills (subject to testing)
Wintermute Offer
- An outstanding opportunity to work on interesting projects and assume a level of responsibility and ownership that would be difficult to find elsewhere in the industry or at other trading firms
- Joining one of the top CeFi teams globally, known for strength and success
- A corporate culture that is informal, non-hierarchical, ambitious, highly professional, collaborative, and entrepreneurial
- An innovative office space in central London with a fun sci-fi theme
- While fully remote candidates will not be considered, we do offer flexibility in terms of working from home and working hours
- In addition to competitive base pay, we offer substantial performance-based bonuses
- Standard perks such as pension, private health insurance, and free food are also included, although they should not be the sole reason for considering joining us
- We provide UK work permits and assistance with relocation
Contact Us If You
- Love coding and problem-solving, and thrive on seeing your creations come to life
- Possess a passion for building things
- Have a natural curiosity about algorithmic trading and financial markets
- Are ambitious, hardworking, determined, and yet humble, with a willingness to learn
- Value a meritocratic environment that rewards based on results and output
Skills Required
Wintermute
Website
www.wintermute.comCompany size
Not specified
Location
United States
Description
Not specified
ghed santos
Founding Head of Engineering
San Francisco, USA
San Francisco, USA
Full time
Remote
About The Project:The project is a venture-backed stealth mode project having raised $2 million and building a Social Intelligence Engine designed to power smarter, faster crypto trading. We're combining advanced data infrastructure and real-time intelligence to unlock new trading possibilities. About the Role:We're looking for a tech-savvy, investor-facing leader with an engineering background to represent us on the frontlines. This is not a research role it's about amplifying our voice, building relationships, and being the bridge between our technology and the world. Key Responsibilities:1）Represent us externally at hackathons, pitch events, conferences, and investor meetings.2）Be our lead evangelist clearly explaining our tech vision to both technical and non-technical audiences.3）Drive fundraising efforts with compelling presentations, clear strategy narratives, and investor Q&A.4）Partner closely with engineering/product to demo the platform, shape the roadmap, and turn market feedback into action. Requirements:1）Strong engineering background (AI, blockchain, data infrastructure, or similar).2）Proven experience in investor-facing roles, including fundraising and pitching.3）Excellent presentation and communication skills, with a track record of representing projects publicly.4）Experience participating in or leading hackathons, demos, and tech events.5）Understanding of consumer behavior data in gaming and apps is a plus.6）Familiarity with Web3, crypto, and developer communities. Compensation:Competitive salary + equity + team token + and performance-based incentives.
Payment in Crypto
Binance
Customer Service BI Specialist
Parque Industrial Global Park Querétaro, Mexico
Parque Industrial Global Park Querétaro, Mexico
Full time
Remote
Responsibilities:
Collect, categorize, and analyze user data obtained from the customer service department and related systems to identify patterns in user behavior and issue trends.
Create and maintain dashboards and reports to offer real-time insights into critical metrics.
Provide recommendations driven by data to enhance team performance and operational efficiency.
Collaborate with team leaders to execute solutions and monitor the effects of changes.
Perform root cause analysis to pinpoint underlying factors influencing key performance indicators (CSATs, resolution rate, etc.).
Simplify complex data into actionable insights for senior management.
Assist in strategic decision-making through in-depth analysis and forecasting.
Ensure the accuracy and integrity of data by applying best practices in data collection, storage, and analysis.
Effectively communicate findings and suggestions to stakeholders at various levels.
Work with cross-functional teams to establish goals and drive collaborative initiatives.
Offer training and support to team members on data analysis tools and techniques.
Requirements:
A minimum of 3-5 years of experience in business intelligence, data analysis, or a related field.
Demonstrated proficiency in analyzing intricate data sets and delivering actionable insights.
Experience in the cryptocurrency, financial services, or compliance sector is a bonus.
Bachelor’s degree in Data Science, Statistics, Computer Science, Business Analytics, or a related discipline.
Competence in data analysis tools like SQL, Python, R, or equivalent.
Familiarity with data visualization platforms such as Tableau, Power BI, or similar tools.
Strong grasp of database management and data warehousing principles.
Knowledge of statistical analysis and predictive modeling methods.
Exceptional analytical and problem-solving capabilities.
Keen attention to detail and precision.
Ability to convey complex data insights clearly and succinctly.
Robust organizational and time management skills.
Capable of working both independently and collaboratively within a team.
Collect, categorize, and analyze user data obtained from the customer service department and related systems to identify patterns in user behavior and issue trends.
Create and maintain dashboards and reports to offer real-time insights into critical metrics.
Provide recommendations driven by data to enhance team performance and operational efficiency.
Collaborate with team leaders to execute solutions and monitor the effects of changes.
Perform root cause analysis to pinpoint underlying factors influencing key performance indicators (CSATs, resolution rate, etc.).
Simplify complex data into actionable insights for senior management.
Assist in strategic decision-making through in-depth analysis and forecasting.
Ensure the accuracy and integrity of data by applying best practices in data collection, storage, and analysis.
Effectively communicate findings and suggestions to stakeholders at various levels.
Work with cross-functional teams to establish goals and drive collaborative initiatives.
Offer training and support to team members on data analysis tools and techniques.
Requirements:
A minimum of 3-5 years of experience in business intelligence, data analysis, or a related field.
Demonstrated proficiency in analyzing intricate data sets and delivering actionable insights.
Experience in the cryptocurrency, financial services, or compliance sector is a bonus.
Bachelor’s degree in Data Science, Statistics, Computer Science, Business Analytics, or a related discipline.
Competence in data analysis tools like SQL, Python, R, or equivalent.
Familiarity with data visualization platforms such as Tableau, Power BI, or similar tools.
Strong grasp of database management and data warehousing principles.
Knowledge of statistical analysis and predictive modeling methods.
Exceptional analytical and problem-solving capabilities.
Keen attention to detail and precision.
Ability to convey complex data insights clearly and succinctly.
Robust organizational and time management skills.
Capable of working both independently and collaboratively within a team.
Anchorage Digital
Member of Compliance, Vendor QA Lead
United States
United States
Full time
Remote
At Anchorage Digital, we are dedicated to developing the most sophisticated digital asset platform for institutional involvement in the realm of cryptocurrency.
Anchorage Digital is a leading crypto platform that facilitates institutional engagement with digital assets through a range of services including custody, staking, trading, governance, and settlement, all supported by top-tier security infrastructure. The home of Anchorage Digital Bank N.A., the sole federally chartered crypto bank in the U.S., Anchorage Digital also caters to institutions through its global offerings.
The company has garnered significant investment from reputable institutions like Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with a Series D valuation surpassing $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital operates from its offices in New York, Porto, Singapore, and Sioux Falls.
The primary objective of this role is to contribute to the Quality Assurance process within Third-Party Risk Management (TPRM) while aiding the evaluation of third-party service providers across all legal entities present within Anchorage, both regulated and non-regulated.
We have introduced the Factors of Growth & Impact to assist team members in measuring impact and articulating their progress within the role, supporting ongoing learning and skill development.
Responsibilities:
Oversee and manage the TPRM Quality Assurance process across regulated and non-regulated legal entities within Anchorage Digital, which includes conducting reviews, analyzing findings, and presenting results to key stakeholders.
Provide support for risk assessment procedures across all legal entities specific to Financial reviews, Business Continuity, Information Security, and other risk reviews as dictated by the nature of the outsourced product/service.
Collaborate on various TPRM projects as necessary with a high level of autonomy and minimal supervision required.
Key Areas of Focus:
Develop and manage procedures related to Third-Party Risk Management and Vendor Management Quality Assurance, and help implement QA processes across all legal entities.
Engage across the organization to align TPRM requirements with business needs for both regulated and non-regulated legal entities.
Communication and Collaboration:
Efficiently document summaries, reports, and governance materials associated with the TPRM Quality Assurance Program.
Engage effectively with stakeholders such as Risk Subject Matter Experts (SMEs), Relationship Owners, and Relationship Managers.
Mentor junior team members to instill industry best practices and share insights gained from experience.
Requirements:
Prior experience in TPRM Quality Assurance/Quality Control and Information Security assessments.
Knowledge of working in regulated financial institutions is a plus.
Desired Qualifications:
Exposure to financial services regulatory guidelines such as OCC, NY DFS, FFIEC, MAS, and other relevant bodies.
Appreciation for the innovative musical, "Hamilton," which highlights the establishment of a modern financial system.
Anchorage Digital is dedicated to fostering an inclusive and supportive workplace for its diverse team members, where respect, connection, and collaboration are paramount. We celebrate individual differences and believe that openness about our backgrounds enables us to excel together in our work.
Anchorage Digital is an Equal Opportunity Employer and values diversity and inclusion in its workforce. We welcome applications from qualified individuals without regard to race, color, ancestry, religion, gender, age, marital status, disability, sexual orientation, gender identity, veteran status, or any other protected category under applicable laws.
Ensuring the privacy of personal and financial information is a top priority for Anchorage Digital, and we strive to maintain the confidence and trust of our clients when handling their sensitive data.
Anchorage Digital is a leading crypto platform that facilitates institutional engagement with digital assets through a range of services including custody, staking, trading, governance, and settlement, all supported by top-tier security infrastructure. The home of Anchorage Digital Bank N.A., the sole federally chartered crypto bank in the U.S., Anchorage Digital also caters to institutions through its global offerings.
The company has garnered significant investment from reputable institutions like Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with a Series D valuation surpassing $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital operates from its offices in New York, Porto, Singapore, and Sioux Falls.
The primary objective of this role is to contribute to the Quality Assurance process within Third-Party Risk Management (TPRM) while aiding the evaluation of third-party service providers across all legal entities present within Anchorage, both regulated and non-regulated.
We have introduced the Factors of Growth & Impact to assist team members in measuring impact and articulating their progress within the role, supporting ongoing learning and skill development.
Responsibilities:
Oversee and manage the TPRM Quality Assurance process across regulated and non-regulated legal entities within Anchorage Digital, which includes conducting reviews, analyzing findings, and presenting results to key stakeholders.
Provide support for risk assessment procedures across all legal entities specific to Financial reviews, Business Continuity, Information Security, and other risk reviews as dictated by the nature of the outsourced product/service.
Collaborate on various TPRM projects as necessary with a high level of autonomy and minimal supervision required.
Key Areas of Focus:
Develop and manage procedures related to Third-Party Risk Management and Vendor Management Quality Assurance, and help implement QA processes across all legal entities.
Engage across the organization to align TPRM requirements with business needs for both regulated and non-regulated legal entities.
Communication and Collaboration:
Efficiently document summaries, reports, and governance materials associated with the TPRM Quality Assurance Program.
Engage effectively with stakeholders such as Risk Subject Matter Experts (SMEs), Relationship Owners, and Relationship Managers.
Mentor junior team members to instill industry best practices and share insights gained from experience.
Requirements:
Prior experience in TPRM Quality Assurance/Quality Control and Information Security assessments.
Knowledge of working in regulated financial institutions is a plus.
Desired Qualifications:
Exposure to financial services regulatory guidelines such as OCC, NY DFS, FFIEC, MAS, and other relevant bodies.
Appreciation for the innovative musical, "Hamilton," which highlights the establishment of a modern financial system.
Anchorage Digital is dedicated to fostering an inclusive and supportive workplace for its diverse team members, where respect, connection, and collaboration are paramount. We celebrate individual differences and believe that openness about our backgrounds enables us to excel together in our work.
Anchorage Digital is an Equal Opportunity Employer and values diversity and inclusion in its workforce. We welcome applications from qualified individuals without regard to race, color, ancestry, religion, gender, age, marital status, disability, sexual orientation, gender identity, veteran status, or any other protected category under applicable laws.
Ensuring the privacy of personal and financial information is a top priority for Anchorage Digital, and we strive to maintain the confidence and trust of our clients when handling their sensitive data.
Сrypto.com
Incident Response Engineer
London, United Kingdom
London, United Kingdom
Full time
Hybrid
As a valued member of the ETMSA team at a prominent organization, you will play a crucial role in responding to and managing cybersecurity threats and incidents across their lifecycle. This involves collaborating closely with a global team of incident responders. Your responsibilities will encompass Preparation, Identification, Containment, Eradication, Recovery, and Lessons Learned phases.
Your expertise in cyber defense, digital forensics, log analysis, and intrusion analysis will be utilized to address security incidents affecting our endpoints, network, and cloud infrastructure. Key responsibilities include prevention, detection, response, and remediation utilizing technologies such as Next-Generation Firewalls (NGFW), Endpoint Detection and Response (EDR), Intrusion Detection/Prevention Systems (IDS/IPS), and Data Loss Prevention (DLP), among others.
Effective collaboration and communication with diverse stakeholders in multicultural and global settings will also be part of your role.
Responsibilities:
Act as a key point of contact, reporting to the Director, to guide all phases of the incident response lifecycle
Contribute to various incident prevention projects aimed at enhancing security posture
Preparation:
Understand and adhere to various regulatory and compliance requirements related to incident reporting and escalation
Engage in self-assessment exercises like Tabletop Exercises, Attack Simulations, and Red/Purple Team exercises for seamless incident response processes
Develop incident response runbooks, playbooks, and SOPs aligning with regulatory requirements
Assess the readiness of different layers - people, processes, and technologies for incident response
Detection & Analysis:
Respond to cybersecurity incidents escalated from different channels, including the 24/7 SOC team
Manage cybersecurity incidents in compliance with local authority/regulatory requirements
Evaluate risk, impact, and scope of identified security threats
Conduct in-depth incident analysis by investigating security-related logs and contextualizing against known threats
Containment, Eradication, and Recovery:
Collaborate with stakeholders, offer guidance, and make recommendations to contain and eliminate security incidents
Contribute to root cause analysis using forensic tools to identify sources of compromise or malicious activity
Document investigative findings for high-profile events and other significant incidents
Post-Incident Activities:
Facilitate lessons learned sessions for stakeholders
Oversee and track follow-up actions
Document incidents in the case management system and generate incident reports
Demonstrate readiness to engage quickly in security incidents.
Requirements:
Minimum of 5 years of experience in the Cyber Security industry
Strong technical and analytical skills
Proficiency in cyber security incident response processes
Knowledge of AI tools for automating security tasks
Hands-on experience in incident response
Scripting experience (Bash, PowerShell, Python, Go) for incident response across multiple platforms
Familiarity with cybersecurity tools and software like NGFW, EDR, IDS/IPS, SIEM, etc.
Familiarity with MITRE ATT&CK Framework and/or Cyber Kill Chain
Proactive in exploring new technologies and enhancing team capabilities
Security-related certifications like Azure, AWS, CISSP, GCIH, GCIA, etc., are advantageous
Understanding of regulatory and compliance requirements like GDPR, MAS, PSD2 is a plus
Preferably:
Rapid learner with a proactive mindset
Strong team player with a collaborative approach
Eagerness to learn and willingness to go the extra mile
Strong sense of ownership, accountability, and urgency
Confidence in handling incidents and engaging with senior stakeholders
Insight into business considerations alongside technical decisions.
Your expertise in cyber defense, digital forensics, log analysis, and intrusion analysis will be utilized to address security incidents affecting our endpoints, network, and cloud infrastructure. Key responsibilities include prevention, detection, response, and remediation utilizing technologies such as Next-Generation Firewalls (NGFW), Endpoint Detection and Response (EDR), Intrusion Detection/Prevention Systems (IDS/IPS), and Data Loss Prevention (DLP), among others.
Effective collaboration and communication with diverse stakeholders in multicultural and global settings will also be part of your role.
Responsibilities:
Act as a key point of contact, reporting to the Director, to guide all phases of the incident response lifecycle
Contribute to various incident prevention projects aimed at enhancing security posture
Preparation:
Understand and adhere to various regulatory and compliance requirements related to incident reporting and escalation
Engage in self-assessment exercises like Tabletop Exercises, Attack Simulations, and Red/Purple Team exercises for seamless incident response processes
Develop incident response runbooks, playbooks, and SOPs aligning with regulatory requirements
Assess the readiness of different layers - people, processes, and technologies for incident response
Detection & Analysis:
Respond to cybersecurity incidents escalated from different channels, including the 24/7 SOC team
Manage cybersecurity incidents in compliance with local authority/regulatory requirements
Evaluate risk, impact, and scope of identified security threats
Conduct in-depth incident analysis by investigating security-related logs and contextualizing against known threats
Containment, Eradication, and Recovery:
Collaborate with stakeholders, offer guidance, and make recommendations to contain and eliminate security incidents
Contribute to root cause analysis using forensic tools to identify sources of compromise or malicious activity
Document investigative findings for high-profile events and other significant incidents
Post-Incident Activities:
Facilitate lessons learned sessions for stakeholders
Oversee and track follow-up actions
Document incidents in the case management system and generate incident reports
Demonstrate readiness to engage quickly in security incidents.
Requirements:
Minimum of 5 years of experience in the Cyber Security industry
Strong technical and analytical skills
Proficiency in cyber security incident response processes
Knowledge of AI tools for automating security tasks
Hands-on experience in incident response
Scripting experience (Bash, PowerShell, Python, Go) for incident response across multiple platforms
Familiarity with cybersecurity tools and software like NGFW, EDR, IDS/IPS, SIEM, etc.
Familiarity with MITRE ATT&CK Framework and/or Cyber Kill Chain
Proactive in exploring new technologies and enhancing team capabilities
Security-related certifications like Azure, AWS, CISSP, GCIH, GCIA, etc., are advantageous
Understanding of regulatory and compliance requirements like GDPR, MAS, PSD2 is a plus
Preferably:
Rapid learner with a proactive mindset
Strong team player with a collaborative approach
Eagerness to learn and willingness to go the extra mile
Strong sense of ownership, accountability, and urgency
Confidence in handling incidents and engaging with senior stakeholders
Insight into business considerations alongside technical decisions.
Ubiminds
Head of Delivery Team
Florianópolis, Brazil
Florianópolis, Brazil
Full time
Remote
Location: Remote – LATAM
Type: Full-time
Company Overview: Ubiminds is a GPTW-certified company that focuses on partnering with American software product firms to enhance their development capabilities. The company specializes in selecting and integrating the top 5% talent from Brazil to support their LATAM strategy.
Responsibilities:
Leadership & Team Development:
Lead a team of Project Managers, fostering a culture of high-performance and goal-oriented mindset.
Support Project Managers in addressing challenges, enhancing client relationships, and ensuring alignment with company standards.
Identify areas for development within the team and promote continuous learning and growth.
Account Expansion & Business Growth: - Provide strategic guidance to clients, identifying avenues for expanding partnerships and increasing value through various solutions, such as staff augmentation or outsourcing.
Develop and execute strategies to drive revenue growth in existing accounts through position creation and enhanced service delivery.
Ensure account growth is coupled with high retention rates by prioritizing the satisfaction and performance of team members.
Collaborate with the Sales team on proposing new services based on client feedback and insights.
Delivery Excellence, Retention & Process Improvement:
Supervise project delivery across accounts to uphold performance, quality, and client satisfaction standards.
Ensure team members are supported and positioned for success within client teams.
Establish monitoring systems for performance and satisfaction to address challenges proactively.
Implement scalable processes and best practices to enhance operational efficiency.
Client Success & Relationship Management:
Cultivate strong relationships with senior stakeholders at client organizations.
Assist in navigating complex challenges, mediating conflicts, and positioning the company as a valued partner.
Address complex issues, offering solutions that align with client and company interests.
Cross-Functional Collaboration:
Collaborate with the Talent Acquisition team to align delivery capacity with growth objectives and retention strategies.
Partner with departments such as People and Sales for optimal hiring, onboarding, and employee experience.
Contribute insights and feedback to shape the company's broader strategic approach.
Requirements:
Fluency in English and Portuguese.
Previous experience leading project management, account management, or client success teams preferably in the tech, outsourcing, or staffing sector.
Demonstrated ability to drive revenue growth while maintaining strong retention rates.
Strong negotiation, relationship-building, and communication skills.
Problem-solving and conflict resolution skills.
Process-oriented with expertise in designing scalable frameworks.
Comfortable in a fast-paced, target-driven environment.
Proficiency in software development environments.
Company Culture:
People-focused environment promoting continuous improvement and teamwork.
Emphasis on taking challenges head-on with a positive attitude and commitment.
Delivering high-quality services and exceeding expectations is the norm.
Transparency, honesty, and openness are core values upheld by the company.
Perks and Benefits:
Engage with industry leaders in a dynamic and innovative work setting.
Benefit from a vast network of partners to support revenue generation.
Option to work remotely or at the office.
Provided with company-specific equipment.
Access to snacks, drinks, and community-building events.
Financial support for attending conferences and relevant industry events.
Type: Full-time
Company Overview: Ubiminds is a GPTW-certified company that focuses on partnering with American software product firms to enhance their development capabilities. The company specializes in selecting and integrating the top 5% talent from Brazil to support their LATAM strategy.
Responsibilities:
Leadership & Team Development:
Lead a team of Project Managers, fostering a culture of high-performance and goal-oriented mindset.
Support Project Managers in addressing challenges, enhancing client relationships, and ensuring alignment with company standards.
Identify areas for development within the team and promote continuous learning and growth.
Account Expansion & Business Growth: - Provide strategic guidance to clients, identifying avenues for expanding partnerships and increasing value through various solutions, such as staff augmentation or outsourcing.
Develop and execute strategies to drive revenue growth in existing accounts through position creation and enhanced service delivery.
Ensure account growth is coupled with high retention rates by prioritizing the satisfaction and performance of team members.
Collaborate with the Sales team on proposing new services based on client feedback and insights.
Delivery Excellence, Retention & Process Improvement:
Supervise project delivery across accounts to uphold performance, quality, and client satisfaction standards.
Ensure team members are supported and positioned for success within client teams.
Establish monitoring systems for performance and satisfaction to address challenges proactively.
Implement scalable processes and best practices to enhance operational efficiency.
Client Success & Relationship Management:
Cultivate strong relationships with senior stakeholders at client organizations.
Assist in navigating complex challenges, mediating conflicts, and positioning the company as a valued partner.
Address complex issues, offering solutions that align with client and company interests.
Cross-Functional Collaboration:
Collaborate with the Talent Acquisition team to align delivery capacity with growth objectives and retention strategies.
Partner with departments such as People and Sales for optimal hiring, onboarding, and employee experience.
Contribute insights and feedback to shape the company's broader strategic approach.
Requirements:
Fluency in English and Portuguese.
Previous experience leading project management, account management, or client success teams preferably in the tech, outsourcing, or staffing sector.
Demonstrated ability to drive revenue growth while maintaining strong retention rates.
Strong negotiation, relationship-building, and communication skills.
Problem-solving and conflict resolution skills.
Process-oriented with expertise in designing scalable frameworks.
Comfortable in a fast-paced, target-driven environment.
Proficiency in software development environments.
Company Culture:
People-focused environment promoting continuous improvement and teamwork.
Emphasis on taking challenges head-on with a positive attitude and commitment.
Delivering high-quality services and exceeding expectations is the norm.
Transparency, honesty, and openness are core values upheld by the company.
Perks and Benefits:
Engage with industry leaders in a dynamic and innovative work setting.
Benefit from a vast network of partners to support revenue generation.
Option to work remotely or at the office.
Provided with company-specific equipment.
Access to snacks, drinks, and community-building events.
Financial support for attending conferences and relevant industry events.