Head of Delivery Team
Location: Remote – LATAM
Type: Full-time
Company Overview: Ubiminds is a GPTW-certified company that focuses on partnering with American software product firms to enhance their development capabilities. The company specializes in selecting and integrating the top 5% talent from Brazil to support their LATAM strategy.
Responsibilities:
Leadership & Team Development:
- Lead a team of Project Managers, fostering a culture of high-performance and goal-oriented mindset.
- Support Project Managers in addressing challenges, enhancing client relationships, and ensuring alignment with company standards.
- Identify areas for development within the team and promote continuous learning and growth.
Account Expansion & Business Growth: - Provide strategic guidance to clients, identifying avenues for expanding partnerships and increasing value through various solutions, such as staff augmentation or outsourcing.
- Develop and execute strategies to drive revenue growth in existing accounts through position creation and enhanced service delivery.
- Ensure account growth is coupled with high retention rates by prioritizing the satisfaction and performance of team members.
- Collaborate with the Sales team on proposing new services based on client feedback and insights.
Delivery Excellence, Retention & Process Improvement:
- Supervise project delivery across accounts to uphold performance, quality, and client satisfaction standards.
- Ensure team members are supported and positioned for success within client teams.
- Establish monitoring systems for performance and satisfaction to address challenges proactively.
- Implement scalable processes and best practices to enhance operational efficiency.
Client Success & Relationship Management:
- Cultivate strong relationships with senior stakeholders at client organizations.
- Assist in navigating complex challenges, mediating conflicts, and positioning the company as a valued partner.
- Address complex issues, offering solutions that align with client and company interests.
Cross-Functional Collaboration:
- Collaborate with the Talent Acquisition team to align delivery capacity with growth objectives and retention strategies.
- Partner with departments such as People and Sales for optimal hiring, onboarding, and employee experience.
- Contribute insights and feedback to shape the company's broader strategic approach.
Requirements:
- Fluency in English and Portuguese.
- Previous experience leading project management, account management, or client success teams preferably in the tech, outsourcing, or staffing sector.
- Demonstrated ability to drive revenue growth while maintaining strong retention rates.
- Strong negotiation, relationship-building, and communication skills.
- Problem-solving and conflict resolution skills.
- Process-oriented with expertise in designing scalable frameworks.
- Comfortable in a fast-paced, target-driven environment.
- Proficiency in software development environments.
Company Culture:
- People-focused environment promoting continuous improvement and teamwork.
- Emphasis on taking challenges head-on with a positive attitude and commitment.
- Delivering high-quality services and exceeding expectations is the norm.
- Transparency, honesty, and openness are core values upheld by the company.
Perks and Benefits:
- Engage with industry leaders in a dynamic and innovative work setting.
- Benefit from a vast network of partners to support revenue generation.
- Option to work remotely or at the office.
- Provided with company-specific equipment.
- Access to snacks, drinks, and community-building events.
- Financial support for attending conferences and relevant industry events.
