Head of Delivery Team

Location: Remote – LATAM

Type: Full-time

Company Overview: Ubiminds is a GPTW-certified company that focuses on partnering with American software product firms to enhance their development capabilities. The company specializes in selecting and integrating the top 5% talent from Brazil to support their LATAM strategy.

Responsibilities:

Leadership & Team Development:

• Lead a team of Project Managers, fostering a culture of high-performance and goal-oriented mindset.
• Support Project Managers in addressing challenges, enhancing client relationships, and ensuring alignment with company standards.
• Identify areas for development within the team and promote continuous learning and growth.

Account Expansion & Business Growth: - Provide strategic guidance to clients, identifying avenues for expanding partnerships and increasing value through various solutions, such as staff augmentation or outsourcing.

• Develop and execute strategies to drive revenue growth in existing accounts through position creation and enhanced service delivery.
• Ensure account growth is coupled with high retention rates by prioritizing the satisfaction and performance of team members.
• Collaborate with the Sales team on proposing new services based on client feedback and insights.

Delivery Excellence, Retention & Process Improvement:

• Supervise project delivery across accounts to uphold performance, quality, and client satisfaction standards.
• Ensure team members are supported and positioned for success within client teams.
• Establish monitoring systems for performance and satisfaction to address challenges proactively.
• Implement scalable processes and best practices to enhance operational efficiency.

Client Success & Relationship Management:

• Cultivate strong relationships with senior stakeholders at client organizations.
• Assist in navigating complex challenges, mediating conflicts, and positioning the company as a valued partner.
• Address complex issues, offering solutions that align with client and company interests.

Cross-Functional Collaboration:

• Collaborate with the Talent Acquisition team to align delivery capacity with growth objectives and retention strategies.
• Partner with departments such as People and Sales for optimal hiring, onboarding, and employee experience.
• Contribute insights and feedback to shape the company's broader strategic approach.

Requirements:

• Fluency in English and Portuguese.
• Previous experience leading project management, account management, or client success teams preferably in the tech, outsourcing, or staffing sector.
• Demonstrated ability to drive revenue growth while maintaining strong retention rates.
• Strong negotiation, relationship-building, and communication skills.
• Problem-solving and conflict resolution skills.
• Process-oriented with expertise in designing scalable frameworks.
• Comfortable in a fast-paced, target-driven environment.
• Proficiency in software development environments.

Company Culture:

• People-focused environment promoting continuous improvement and teamwork.
• Emphasis on taking challenges head-on with a positive attitude and commitment.
• Delivering high-quality services and exceeding expectations is the norm.
• Transparency, honesty, and openness are core values upheld by the company.

Perks and Benefits:

• Engage with industry leaders in a dynamic and innovative work setting.
• Benefit from a vast network of partners to support revenue generation.
• Option to work remotely or at the office.
• Provided with company-specific equipment.
• Access to snacks, drinks, and community-building events.
• Financial support for attending conferences and relevant industry events.