Client Engagement Director (with Agency Recruitment Experience)
At our company, we specialize in providing advanced compensation and employment solutions globally, offering features like real-time tax calculations, unified API for employment needs, and seamless processing of non-cash compensation. We are a vital resource for cryptocurrency companies and their legal partners during token generation events.
Our latest product, Token Grant Administration (TGA), manages token cap tables and has quickly grown in on-platform value. We work closely with executives and founders, offering tailored insights and solutions to address their unique requirements.
About the Role
As a Customer Success Manager, your agency recruitment background will be key in fostering strong client relationships and ensuring their success with our solutions. You will act as a trusted advisor, guiding clients through onboarding and ongoing support processes for optimal outcomes.
This role presents an exciting transition opportunity for individuals with agency recruitment experience to dive into tech customer engagement. Leveraging your expertise in client management and recruitment challenges, you will provide personalized support and pave the way for future career growth in this dynamic industry.
Key Responsibilities
- Customer Relationship Management: Establish and uphold lasting client relationships, serving as the main contact point to address needs promptly.
- Agency Recruitment Expertise: Apply your agency recruitment background to understand HR challenges and objectives.
- Product Advocacy: Promote platform benefits to clients, gathering feedback for continual enhancement.
- Problem Solving: Proactively identify and address issues impacting customer satisfaction, collaborating with internal teams for swift resolutions.
- Success Metrics: Monitor key success metrics, refining strategies for enhanced customer engagement and value.
Qualifications
- Proven Experience: Solid experience in agency recruitment, with a history of managing client portfolios.
- Background: Familiarity with high-stakes recruitment sectors like finance, tech, or legal.
- HR Understanding: Strong grasp of recruitment processes and challenges faced by organizations.
- Communication Skills: Excellent interpersonal skills to build trust with clients.
- Problem-Solving: Strong critical thinking ability and creative problem-solving skills.
- Organizational Skills: Ability to juggle multiple clients and projects simultaneously with exceptional organization.
Compensation & Benefits
- Competitive salary with performance-based incentives tied to upsells and client retention.
- Competitive benefits package.
- Emphasis on remote-first work culture.
- Flexibility with working hours.
- Apple laptop provided.