CRM Architect

London, United Kingdom
Full time
Hybrid
Compensation is not specified
Role
Software Architect
Description

We are in search of a dynamic and proactive professional to step into the role of a CRM Architect. Your primary focus will be supporting our VIP and Growth teams by overseeing the implementation, configuration, and continuous maintenance of a specialized CRM platform. The ideal candidate will showcase substantial expertise in CRM solutions, especially Salesforce, possess a strategic mindset in addressing business issues, and act as a valuable partner in expanding our VIP program and promoting growth-oriented initiatives. Your contributions in this role will be pivotal in delivering top-tier service to our relationship managers and high-value clients while facilitating business growth through efficient CRM system utilization.

Key Responsibilities

  • Act as the main architect for the CRM platform, responsible for daily configuration, user support, and system enhancement.
  • Customize CRM objects, fields, workflows, reports, dashboards, and layouts to cater to the evolving business requirements.
  • Collaborate with internal stakeholders to gather insights and translate these into CRM solutions aligned with growth and VIP strategies.
  • Drive improvements to boost the usability, efficiency, and accuracy of the CRM platform for the VIP team and broader business functions.
  • Establish and oversee data governance processes, validation rules, and conduct regular audits to maintain high data integrity.
  • Provide training and support to users for best practice adoption and ensuring optimal CRM system utilization.
  • Monitor system performance, troubleshoot issues, and ensure smooth operation of the CRM platform.
  • Stay abreast of emerging CRM capabilities and updates to recommend innovations supporting business growth and enhanced VIP offerings.
  • Assist in developing actionable reporting and analytics enabling data-driven decisions for the VIP and Growth teams.
  • Maintain detailed documentation of processes, configurations, and system changes for operational continuity and transparency.

Key Requirements

Development & Architecture

  • Deep knowledge in Apex, Lightning Web Components, and modern front-end design patterns.
  • Proficiency in data model design, advanced SOQL/SOSL, and governor limit optimization.

Integrations & APIs

  • Hands-on experience with APIs, External Services, Platform Events, and Change Data Capture.
  • Ability to design secure integrations and experience with event-driven architectures connected to Salesforce.

Security & Compliance

  • Mastery of Salesforce security model and experience in handling personal data, GDPR, and financial compliance.
  • Familiarity with Okta SSO, SCIM provisioning, and session security controls.

Scalability & Performance

  • Experience in CRM architectural roles, designing scalable solutions in large environments.
  • Proficient in performance optimization and ensuring transactional integrity.

Operations & Governance

  • Knowledge of CI/CD processes, documenting architecture decisions, and leveraging best practices in CRM systems.
  • Expertise in logging, monitoring, and error handling.

Soft Skills

  • Strong problem-solving abilities and effective communication skills.
  • Collaborative and able to manage multiple priorities in a fast-paced environment.

Desired Skills

  • Experience in quality assurance and system testing.
  • Prior experience in sectors dealing with high-value clients.
  • Familiarity with integrations of communication platforms.
  • Salesforce certifications are preferred.
Skills Required
Avatar
Сrypto.com
Company size
Not specified
Location
United States
Description
Not specified

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