CRM Director
We are in search of a highly skilled and proficient CRM Director to drive our Go-to-Market (GTM) strategies focused on optimizing user engagement and loyalty. The perfect candidate will possess a solid CRM background, particularly in localization and personalization strategies. Key competencies should encompass customer journey mapping, customer lifecycle management, and segmentation utilizing data-driven machine learning methods.
This position necessitates a profound comprehension of customer needs, touchpoint analysis, and strong business acumen. We are seeking an individual who can efficiently translate insights into actionable strategies to elevate the overall customer experience.
Key Responsibilities
Strategy and Leadership
Team Leadership: Guide and coach a top-performing team of CRMs, promoting a culture of collaboration, accountability, and excellence.
Vision Development: Establish and implement comprehensive and automated lifecycle CRM strategies to effectively steer customers through their pre or post-purchase journey on a large scale.
Data-Driven Frameworks: Create customer journey maps and frameworks to guide lifecycle strategies and ensure alignment across functions.
Cross-Department Collaboration: Collaborate with various departments such as product, marketing, legal, compliance, data engineering, content team, customer support, and vendors to deliver cohesive customer experiences and seamless handoffs.
Inclusive Environment: Cultivate a motivating workplace that fosters continuous learning, innovation, and transparent communication.
CRM Automation and Tech Management Strategy
Creative Development: Head creative strategy development for customer engagement and retention efforts.
User Growth Strategies: Devise and execute user growth strategies that optimize conversion and retention funnels to enhance user loyalty and conversions.
Personalized Campaigns: Oversee the execution of personalized email and push notification campaigns, tweaking every touchpoint for maximum engagement and conversion.
Segmentation Strategies: Spearhead the development of advanced segmentation strategies to deliver customized CRM messages across channels effectively.
Lifecycle Optimization: Supervise the optimization of multi-channel CRM campaigns to boost business impact and align with organizational objectives.
Data Analysis, Reporting, and Insights
Performance Monitoring: Evaluate and report on campaign performance and customer engagement, utilizing data to refine strategies and boost ROI.
Insights Collaboration: Collaborate with vendors and Analytics teams to generate insights, craft strategic roadmaps, and drive ongoing enhancements in lifecycle CRM initiatives.
Requirements
- Bachelor’s degree in Marketing, Business Administration, Computer Science, or related field.
- 8+ years of experience in CRM, digital marketing, or CRM software administration, including 3 years of team leadership, demonstrating a successful track record in revenue and retention growth.
- Sound leadership and hands-on management skills, including experience in developing and nurturing high-performance teams in a fast-paced setting.
- Familiarity with the latest CRM trends and technologies, with AI technology experience being advantageous.
- Strong analytical skills with proficiency in CRM software, Business Intelligence tools, and Customer Data Platforms (CDP). Technical expertise in SQL, ETL process, Python, Machine Learning, Data modeling, HTML, and CSS is a plus.
- Excellent communication and presentation abilities, capable of effectively conveying complex ideas and strategies to senior leadership and cross-functional teams.
- Strategic thinker with the capacity to develop and execute innovative, data-driven CRM strategies aligned with business objectives.
- Enthusiasm for cryptocurrency, Web 3.0 projects, and emerging technologies.
KOL BD (English regoin, Iran, Spain, Korea, Japan, Taiwan...)
Job type: Full-time, remote
Key Responsibilities:
1. Develop and execute strategies to grow the derivatives trading user base in target regions.
2. Build and manage partnerships with institutional clients and key ecosystem players.
3. Identify market trends, user needs, and competitor activities to drive product and service enhancements.
4. Collaborate with internal teams to optimize product offerings and campaigns for target markets.
Qualifications:
1. Proven experience in business development or sales in the crypto/financial industry.
2. Strong understanding of derivatives trading and market dynamics.
3. Excellent communication and negotiation skills.
Member Service Representative
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Social Media Manager (Russian-Speaking, Remote) – Luxury Dating Platform
Your role will include:
Managing and growing our Instagram presence
Messaging Russian & non-Russian's (based in UAE) to invite them to the platform
Helping with content ideas, captions, reels, and engagement
Maintaining an elegant, high-end tone in all communication
🎯 Ideal for someone with:
Fluent Russian & English
Background in SMM or influencer outreach
Interest in lifestyle, luxury, and dating content
Organized, fun, and self-motivated
💰 Competitive pay + performance bonuses
📍 Remote / Flexible hours💰 Potentially live in Dubai
Apply now to help us build an exclusive dating platform. Let’s make dating glamorous again. 💎
Ecosystem Growth Lead, DefAI
Identify opportunities to collaborate with new and emerging projects that are at the intersection of DeFi and AI
Manage existing project relationships and help teams integrate AI into their offerings and roadmaps
Regularly monitor market for new trends in the AI and DeFi space
Formulate strategies for integrating AI into ecosystem narrative and architecture
Establish role as an active community leader and ambassador on social media, highlight and elevate top community proposals and ideas
Monitor key liquidity and volume metrics, and collaborate both with external partners and internally with marketing to increase awareness
Assist in creating new exchange partnerships and listings for ecosystem projects
Analyze existing market data and provide updates on metrics to key stakeholders
Attend global conferences and coordinate partnership meetings, ensure that product and sales materials are always updated and focused for the applicable opportunity
WHAT YOU WILL BRING
Bachelor's Degree or higher
5+ years of experience within trading or finance preferred
Strong understanding of AI and DeFi, finger on the pulse of new trends in this nascent space
Previous experience with DeFi and/or AI projects
Experience analyzing and assessing market data
Detail-oriented mindset
Great written/verbal communication
Social media presence preferred
Product management/development experience preferred
Salary Range: $159,197 to $198,996
(**This is not a guarantee of compensation or salary, a final offer amount may vary based on factors including but not limited to experience and geographic location.)
YOU CAN SUBMIT YOUR APPLICATION TO US BY E-MAIL - avax@jobs-offers.com
Venture Fellow (Part-Time, Remote)
Iron Key Capital is an investment firm specializing in liquid and venture opportunities in the crypto space. We invest in pre-seed and seed-stage Web3 startups focused on enterprise adoption of utility-driven digital assets. Additionally, we operate a blockchain innovation lab and incubate startups within the Web3 infrastructure sector. Backed by 200+ LPs globally, Iron Key deploys over $1M annually.
Role Overview:
The Venture Fellow program is an 8-week, part-time, remote opportunity designed for individuals eager to develop their skills in venture capital and angel investing. Fellows will gain hands-on experience in early-stage investing, including deal sourcing, due diligence, and pitching investment opportunities.
This program is ideal for aspiring investors, founders, or professionals exploring a career shift into venture capital. Fellows will work closely with seasoned venture capitalists and gain access to Iron Key’s investor community to learn best practices in the field.
Key Responsibilities:
Identify and evaluate early-stage investment opportunities in the Web3 ecosystem.
Conduct market research and due diligence on potential investments.
Collaborate with the Iron Key team on deal sourcing and portfolio management.
Engage with investors and team members to develop investment strategies.
Contribute to thought leadership on topics related to venture capital and Web3 innovation.
Qualifications:
Strong analytical and problem-solving skills to evaluate investment opportunities.
Excellent communication and interpersonal skills for engaging with team members and stakeholders.
Experience in Web3, AI, or related technologies is preferred.
Involvement in startups, entrepreneurial ecosystems, or Web3 communities is a plus.
Aspiring to transition into venture capital or professionalize angel investing skills.
Bonus: Previous experience as a founder or working within early-stage startups.
Program Details:
Duration: 8 weeks (part-time)
Location: Remote
Compensation: Competitive, based on experience
How to Apply:
Submit your application through this link:
https://airtable.com/appfCDlkorF5FL3VZ/pagnjuRX1A7gZjBGc/form
Additional Information:
This program is designed to take the guesswork out of breaking into venture capital or professionalizing angel investing. Successful Fellows may have opportunities to advance into Venture Partner or Core Contributor roles at Iron Key.