Customer QA Specialist
Status
Full time
Remote
Compensation is not specified
Role
Customer service
Work Experience
From 1 to 3 years
Description
As one of the world’s top 10 digital asset exchanges, we provide a best- in-class experience in trading, security, and blockchain product innovation.
We aim to democratize access to the markets for all, making it possible for the most recent and promising cryptocurrency projects to be listed and traded safely and securely. Are you excited to join a decentralizing force in the world?
What you will be doing
- Conduct regular evaluations of customer interactions (live chat and emails) to access agent performance, identify areas of improvement as well as provide feedback and coaching.
- Conduct root cause analysis of quality issues and customer complaints to identify systemic problems and develop action plans for improvement.
- Create strategies to improve the agents’ KPI.
- Monitor customer service performance on the agents and team level.
- Create reports that reflect support performance.
- Identifying and resolving workflow and production issues.
- Creating training materials and provide the necessary training to the team members to improve the overall performance.
- Initiate calibration sessions within the operation, training and product teams to establish process, define quality standards, ensure consistency/fairness, refine and refocus training.
- Assist in modifying the current SOP and macros from time to time.
What we are looking for
- Minimum 1-2 years of experiences in Quality Assurance Role (preferable who has experience
- in crypto or fintech industry).
- Able to work independently and discipline as this would be a remote working role.
- Preferable who can start immediately.
- Minimum posses Diploma in any field.
- Must be able to speaks in Mandarin and English.
- Excellent communication skills, both verbal and written.
- Highly motivated and detailed-oriented individual to join our team as QA Specialist.
- Strong analytical skills with the ability to analyse data.
- Detailed-oriented with a strong multi-task and prioritize effectively
A values-based culture that trusts your knowledge, vision, and autonomy, we focus on taking the best products and campaigns to wow our customers and bring the freedom of decentralization to every part of the world.
Integrity, insight, innovation, purpose and cooperation are inscribed within our culture. At Gate, we are committed to GateStyles and we are looking for candidates who also exhibit the same values.
Gate.io, founded in 2013, is one of the pioneering cryptocurrency exchanges and offers services worldwide related to the trading of multiple leading digital assets. With millions of registered users, it is considered one of the safest and most reliable global cryptocurrency platforms, consistently ranked among the top 10 cryptocurrency exchanges based on liquidity and trading volume (CoinGecko). Additionally, Gate.io has been verified by Blockchain Transparency.
Skills Required
Gate.io
Website
Gate.ioCompany size
Not specified
Location
Hong Kong
Description
Established in 2013, Gate.io is world top 10 exchange platform,It is a full-service digital asset exchange platform covering millions of users around the world.
The company prides itself on providing industry-leading security in addition to having been audited to show 100% proof of reserves. Gate.io operates in most countries across the world, and is always committed to complying with the applicable laws where it operates.
Status
Young Moghul
US Based Customer Support Associate
Florida, USA
Florida, USA
Full time
Hybrid
We are currently seeking a US Based Customer Support Associate to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients based in the United States.
Key Responsibilities:
- Assist customers with inquiries, troubleshoot issues, and provide timely and accurate information
- Handle incoming customer calls, emails, and messages in a professional and courteous manner
- Keep detailed records of customer interactions and transactions
- Collaborate with team members to ensure a seamless customer experience
- Provide administrative support as needed
Required Skills:
- Proven experience in customer service roles
- Strong communication and interpersonal skills
- Ability to write and communicate effectively
- Proficiency in administrative tasks
- Ability to work independently and in a team environment
This is a great opportunity for someone who is passionate about providing excellent customer service and enjoys working in a fast-paced environment. If you meet the requirements and are looking for a rewarding career in customer support, we would love to hear from you. Apply now!
Key Responsibilities:
- Assist customers with inquiries, troubleshoot issues, and provide timely and accurate information
- Handle incoming customer calls, emails, and messages in a professional and courteous manner
- Keep detailed records of customer interactions and transactions
- Collaborate with team members to ensure a seamless customer experience
- Provide administrative support as needed
Required Skills:
- Proven experience in customer service roles
- Strong communication and interpersonal skills
- Ability to write and communicate effectively
- Proficiency in administrative tasks
- Ability to work independently and in a team environment
This is a great opportunity for someone who is passionate about providing excellent customer service and enjoys working in a fast-paced environment. If you meet the requirements and are looking for a rewarding career in customer support, we would love to hear from you. Apply now!
Karen Tan
Member Relations Executive
Singapore
Singapore
Full time
Office
Job Description:
Greet and welcome guests to club
Perform check in and check out of incoming guests
Issue locker keys and gym cards access
Attend to phone calls
Maintain towel records of guests and ensure hotel towels are returned
Handle guests' enquiries and requests as needed
Email clients on events
Perform receptionist duties
Perform any other ad-hoc duties as assigned
Job Requirements:
Customer service oriented
Able to work on noon shift on weekends and/or public holidays
Enjoy interaction with guests
Pleasant disposition
Problem solving skills
Team player who takes initiative in accomplishing all assigned tasks
Willing to go the extra mile for guests
Please email your latest cv to enquiry@1stchoicerecruit.com to apply. We regret that only shortlisted candidates will be contacted. Thank you.
Greet and welcome guests to club
Perform check in and check out of incoming guests
Issue locker keys and gym cards access
Attend to phone calls
Maintain towel records of guests and ensure hotel towels are returned
Handle guests' enquiries and requests as needed
Email clients on events
Perform receptionist duties
Perform any other ad-hoc duties as assigned
Job Requirements:
Customer service oriented
Able to work on noon shift on weekends and/or public holidays
Enjoy interaction with guests
Pleasant disposition
Problem solving skills
Team player who takes initiative in accomplishing all assigned tasks
Willing to go the extra mile for guests
Please email your latest cv to enquiry@1stchoicerecruit.com to apply. We regret that only shortlisted candidates will be contacted. Thank you.
Ambere Reeves
Digital Marketing
Full time
Remote
We are seeking a highly motivated and skilled Digital Marketing Specialist to join our team. The ideal candidate will have a strong background in sales and marketing, excellent customer service skills, accounting knowledge, and expertise in consulting services.
Responsibilities:
- Develop and implement digital marketing strategies to drive online visibility, traffic, and conversion
- Manage social media channels and create engaging content to attract target audience
- Analyze campaign performance and provide recommendations for optimization
- Collaborate with cross-functional teams to ensure alignment of marketing initiatives
- Provide consultative guidance to internal stakeholders on best practices for digital marketing
Required Skills:
- Demonstrated experience in sales and marketing
- Strong understanding of customer service principles
- Knowledge of accounting principles preferred
- Ability to provide consulting services to guide strategic decision-making
- Excellent communication and interpersonal skills
- Proficiency in digital marketing tools and platforms
If you are passionate about digital marketing, thrive in a dynamic environment, and possess the required skills, we encourage you to apply for this exciting opportunity.
Responsibilities:
- Develop and implement digital marketing strategies to drive online visibility, traffic, and conversion
- Manage social media channels and create engaging content to attract target audience
- Analyze campaign performance and provide recommendations for optimization
- Collaborate with cross-functional teams to ensure alignment of marketing initiatives
- Provide consultative guidance to internal stakeholders on best practices for digital marketing
Required Skills:
- Demonstrated experience in sales and marketing
- Strong understanding of customer service principles
- Knowledge of accounting principles preferred
- Ability to provide consulting services to guide strategic decision-making
- Excellent communication and interpersonal skills
- Proficiency in digital marketing tools and platforms
If you are passionate about digital marketing, thrive in a dynamic environment, and possess the required skills, we encourage you to apply for this exciting opportunity.
Nick Franklin
SMM manager (for Lending Defi)
Full time
Remote
Hi, I am Nick and decided to launch new lending Defi, we are looking for an experienced SMM manager.
Requirements:
-very good at English
-good at marketing using social media
-customer service in telegram and discord
-3+ years experience
-able to have phone call and video call
My TG: https://t.me/NickLFranklin
Requirements:
-very good at English
-good at marketing using social media
-customer service in telegram and discord
-3+ years experience
-able to have phone call and video call
My TG: https://t.me/NickLFranklin
Payment in Crypto
Accrue Select
Work from home Data Entry Typist
Arizona, USA +9
Arizona, USA +9
Full time
Remote
Job Summary:
Accrue Select is seeking a detail-oriented and motivated individual to join our team as a Work from Home Data Entry Typist. In this role, you will be responsible for accurately inputting and updating data into our systems, ensuring data integrity and efficiency.
Responsibilities:
Input and update data into company databases and systems
Verify accuracy of data input and correct any errors
Maintain confidentiality and security of all data
Communicate with team members to ensure data consistency
Meet deadlines and productivity goals
Qualifications:
High school diploma or equivalent
Proven experience in data entry or related field
Excellent typing speed and accuracy
Proficient in Microsoft Office Suite
Strong attention to detail and organizational skills
Ability to work independently and meet deadlines
Benefits:
Flexible work schedule
Competitive pay
Opportunity for growth and advancement
If you are a self-motivated individual with a passion for data entry, we encourage you to apply for this exciting opportunity with Accrue Select!
Accrue Select is seeking a detail-oriented and motivated individual to join our team as a Work from Home Data Entry Typist. In this role, you will be responsible for accurately inputting and updating data into our systems, ensuring data integrity and efficiency.
Responsibilities:
Input and update data into company databases and systems
Verify accuracy of data input and correct any errors
Maintain confidentiality and security of all data
Communicate with team members to ensure data consistency
Meet deadlines and productivity goals
Qualifications:
High school diploma or equivalent
Proven experience in data entry or related field
Excellent typing speed and accuracy
Proficient in Microsoft Office Suite
Strong attention to detail and organizational skills
Ability to work independently and meet deadlines
Benefits:
Flexible work schedule
Competitive pay
Opportunity for growth and advancement
If you are a self-motivated individual with a passion for data entry, we encourage you to apply for this exciting opportunity with Accrue Select!