Customer Service BI Specialist (Chinese Speaker)

Binance, a prominent company in the global blockchain space known for its top cryptocurrency exchange, serves millions of users worldwide while prioritizing security, transparency, efficiency, liquidity, and diverse digital-asset offerings. Binance caters to various sectors from trading and finance to education, research, and payment services. They focus on expanding financial accessibility globally by leveraging blockchain and digital assets.

Duties:

• Analyze user data from different systems to detect patterns and trends in user behavior and service-related issues.
• Develop and manage reports and dashboards to offer real-time insights into key metrics.
• Provide data-backed suggestions to enhance team performance and operational effectiveness.
• Collaborate with team leaders to implement solutions and monitor their efficacy.
• Identify root causes affecting essential indicators like customer satisfaction and resolution rates through in-depth analysis.
• Simplify complex data into actionable insights for senior management.
• Support strategic decision-making via comprehensive analysis and forecasting.
• Uphold data accuracy and integrity by following best practices for data handling and analysis.
• Effectively communicate findings and recommendations to stakeholders across all levels.
• Work collaboratively with various teams to align on objectives and drive initiatives.
• Provide training and guidance on data analysis tools and techniques to team members.

Requirements:

• 3-5 years of experience in roles involving business intelligence or data analysis.
• History of analyzing intricate data sets and offering practical insights.
• Preferred experience in cryptocurrency, financial services, or compliance.
• Degree in Data Science, Statistics, Computer Science, Business Analytics, or related areas.
• Proficient in data analysis tools like SQL, Python, R, etc.
• Familiarity with data visualization tools such as Tableau, Power BI.
• Strong grasp of database management and data warehousing principles.
• Knowledge of statistical analysis and predictive modeling methods.
• Exceptional analytical and problem-solving abilities.
• Detail-oriented with a focus on accuracy.
• Ability to convey complex data insights clearly and succinctly.
• Strong organizational and time-management skills.
• Capability to work independently or as part of a team.
• Fluency in Chinese and English for effective communication with users and stakeholders.

Benefits of Working at Binance:

• Contribute to shaping the future of blockchain technology.
• Collaborate with a global team of talented professionals in a user-centric environment.
• Engage in challenging projects independently in an innovative setting.
• Experience a results-driven culture with opportunities for career progression and continuous learning.
• Competitive compensation and company perks.
• Enjoy work-from-home flexibility based on the nature of the team's work.

Binance recognizes the importance of diversity in its workforce and is dedicated to providing equal employment opportunities to all.

For any application submitted, the candidate affirms having gone through and agreeing to Binance's Candidate Privacy Notice.