Customer Service Representative
Job Summary:
We are a prominent global blockchain ecosystem, widely known for hosting the largest cryptocurrency exchange globally. Trusted by millions of users across the globe, we prioritize security, transparency, and efficiency in our services. Our offerings encompass various digital asset products from trading and finance to education, research, and institutional services, driven by the mission to cultivate a financial ecosystem that promotes financial inclusivity and facilitates easier access to financial services for people worldwide.
Customer service is integral to our operations as we strive to ensure our users receive timely support, accurate information, and exceptional service quality on a user-friendly platform.
Applicants proficient in Chinese and English are encouraged to apply, as the role involves communicating with users in both languages to handle customer requirements and resolve queries efficiently.
Key Responsibilities:
- Attend to back-office tickets and respond to customer inquiries through online channels promptly and accurately.
- Provide support to customers, handle their queries, suggestions, and complaints using email and relevant online tools.
- Collaborate with other business units on customer interactions, maintain detailed documentation of customer feedback, and contribute to enhancing documentation quality.
- Address customer complaints, special cases, and handle ad hoc tasks as they arise.
Requirements:
- Possess a college degree or higher qualification.
- Fluent in English and Mandarin to facilitate seamless communication with international stakeholders.
- Previous experience in customer service (minimum of 1 year), preferably in finance or e-commerce sectors.
- Demonstrate integrity, proactiveness, attention to detail, and strong team collaboration skills.
- Ability to work efficiently under pressure, excellent communication skills, and a drive to surpass set expectations.
- Exhibit a passion for customer service, willing to operate in varied work shifts, including night schedules.
- Maintain a positive outlook towards the cryptocurrency industry.
Benefits:
- Contribute to shaping the future within a leading blockchain ecosystem.
- Collaborate with top-tier professionals in a globally-oriented organization with a flat hierarchy.
- Engage in challenging, dynamic projects with independence in an innovative workspace.
- Flourish in a performance-driven environment with pathways for career progression and continual learning opportunities.
- Competitive salary package and company benefits.
- Remote working options available, with arrangements subject to business team requirements.
We are devoted to upholding equal employment opportunities through fostering diversity within our workforce.
Applicants acknowledge that their submission of a job application signifies their acknowledgment and acceptance of our Candidate Privacy Notice.
