Customer Service Representative (English)

Everyone who is passionate about innovations wants to make the world a better place. That is exactly what we are doing at Utorg. While developing innovative fintech products where traditional finance and blockchain technology meet, we are building a gate that opens multiple opportunities for both — users and businesses.
So far, our core products have already won users’ hearts in over 187 countries and have the respect of industry-leading companies, like NEAR Protocol, OKX, Wirex, Matters Labs, Velas, WhiteBIT, and others.
We are an international team of young and ambitious professionals united by a passion for innovations and belief in the decentralized world. Now, we are looking for a Talent Sourcer/Researcher Specialist (Recruitment) who will strengthen our team and contribute to the success of our products and the bright future of Web3.
Role Summary:
We are looking for a Talent Sourcer/Research Specialist who is skilled in using the latest recruitment technologies to identify, attract, and engage top-tier talent globally.
You will play a key role in supporting our recruitment efforts by identifying and attracting qualified candidates for a variety of positions. You’ll collaborate closely with our recruitment specialist to ensure we have a strong talent pipeline and use innovative sourcing techniques, data analysis, and cutting-edge tools to enhance our search process.
Responsibilities:
Talent Sourcing & Research: social media platforms (e.g., LinkedIn, GitHub, Stack Overflow), Boolean search techniques, and networking to identify top talent.
Candidate Engagement & Screening: screen resumes and assess candidates’ technical qualifications, experience, and cultural fit.
Track and manage candidate progress through the recruitment pipeline using BambooHR and other tools.
Work closely with HR, hiring managers, and department heads to understand workforce needs and provide strategic insights on talent acquisition.
What you need to have:
1+ years of experience in IT recruiting or talent acquisition.
Proven experience with technical recruiting, including sourcing for software engineer roles.
Strong sourcing skills and experience with Boolean search and advanced search techniques.
Knowledge of Applicant Tracking Systems (ATS), LinkedIn Recruiter, and other sourcing tools.
Excellent English written and verbal communication skills.
Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
What we offer:
Competitive salary and performance-based bonuses.
Access to state-of-the-art sourcing tools and platforms.
A supportive, innovative and growth-oriented work environment.
Professional development opportunities.
Opportunity to work remotely.
If you're a passionate talent acquisition professional with a penchant for research and innovation in recruiting, we'd love to meet and get to know you.

Everyone who is passionate about innovations wants to make the world a better place. That is exactly what we are doing at Utorg. While developing innovative fintech products where traditional finance and blockchain technology meet, we are building a gate that opens multiple opportunities for both — users and businesses.
So far, our core products have already won users’ hearts in over 187 countries and have respect from the industry-leading companies, like NEAR Protocol, OKX, Wirex, Matters Labs, Velas, WhiteBIT, and others.
We are an international team of young and ambitious professionals united by a passion for innovations and belief in the decentralized world. And now, we are looking for an L1, L2 Support Specialist who will strengthen our team and contribute to the success of our products and the bright future of Web3.
Key Responsibilities:
Handling support tasks with control over resolution or escalation through the ticketing process.
Analyzing customer problems, identifying root causes, and providing effective solutions to ensure customer satisfaction.
Collaborating with other departments to address customer tasks and issues.
Expanding and maintaining an internal knowledge base to keep it up to date.
Required Skills:
English language proficiency at least at the B2 level since we communicate with our customers in English. All communication with customers is via text, no voice chats.
 
Attention to detail, responsibility, proactiveness, and customer orientation - as basic and cliche as it sounds, it's important qualities since we are building financial products and it's extremely important to pay close attention to the issue at hand and determine what exactly is going on and why.
Work schedule 4/4 day (8:00 to 20:00) and night shifts (20:00 to 8:00) UTC+3
It's cool if you have:
Experience with Zendesk, Intercom, and Jira.
Diploma or Bachelors in STEM or business-related fields - we are totally cool with hiring students or people who just finished their education and are trying to break into IT.
Touched crypto in some way - either via buying some BTC, or participating in airdrops, or something similar.

What is Decentralized Masters?Decentralized Masters is an educational platform that teaches retail customers how to leverage the new world of Decentralized Finance to preserve and grow their capital. We give people the weapons to take back control over their financial future. By leveraging DeFi, we allow them to multiply their capital before it's eaten by inflation and thrive in these uncertain times. We train customers with no prior crypto experience to become DeFi Masters with our custom made videos, live sessions, 1on1s with mentors, proprietary tools, research reports from our analysts and more. We want to create the biggest DeFi ecosystem that exists. The first step is to invade the market by creating the go-to DeFi educational platform.Decentralized Masters has now grown to 80+ full-time employees in early 2024 and will end the year at 120+ full-time employees. Its record-breaking growth is being noticed across continents, with a potential unicorn status in the next couple of years. It is a bootstrapped & profitable company targeting $50m in revenue in 2024. Check us out here:https://www.decen-masters.com/https://www.trustpilot.com/review/decentralizedmasters.comhttps://www.entrepreneur.com/en-au/news-and-trends/meet-the-masterminds-how-a-cfa-level-iii-and-mathematical/466816 What will you be doing?Members SuccessTake responsibility for the success of 200 students per month through cohort teaching models on the following KPIs:Methodically educate customers on our platform by answering questions via email, text or in Q&A sections in Circle and explaining complex crypto concepts in a simplistic mannerMake sure your assigned customers have been communicated with no longer than 14 daysConduct Weekly Analysis of SMS and Email Response RatesContinuously follow up with customers to ensure success, keeping the end goal in mindHelp customers setup LedgersCo-lead Q&A Live Sessions for Accelerator customersActively promote the company culture and customer obsession by answering questions, commenting on posts, helping with requests while maintaining a friendly and professional demeanor Mentoring and EducationBecome a rockstar in the DeFi Accelerator communityMonitor Community chat of DeFi Accelerator communityManage Accelerator community, curate the circle channels, the support emailAttend the Accelerator Q&A and Live Step Sessions for potential backups when neededTake 1on1 calls with customers to help them learn and succeed in DeFi ResearchUse various tools to track, communicate and gain valuable statistics for department needsShare your knowledge of DeFi, DeFi products, crypto communities, and knowledge of decentralized finance productsConduct research for various crypto trends and projects and present it in easy to read, ELI5 way Other KeysEnsure support for each members needs (requests, answer questions, take action)Improve the customer journey and delivery (tweak the process)Actively participate and add value in team and company meetingsBuild tech tools that improve our product value, and help customers in attaining their goalsFlesh out the workflow process, adding improvements within each step of the way

We are currently seeking a US Based Customer Support Associate to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients based in the United States.
Key Responsibilities:
- Assist customers with inquiries, troubleshoot issues, and provide timely and accurate information
- Handle incoming customer calls, emails, and messages in a professional and courteous manner
- Keep detailed records of customer interactions and transactions
- Collaborate with team members to ensure a seamless customer experience
- Provide administrative support as needed
Required Skills:
- Proven experience in customer service roles
- Strong communication and interpersonal skills
- Ability to write and communicate effectively
- Proficiency in administrative tasks
- Ability to work independently and in a team environment
This is a great opportunity for someone who is passionate about providing excellent customer service and enjoys working in a fast-paced environment. If you meet the requirements and are looking for a rewarding career in customer support, we would love to hear from you. Apply now!

Job Description:
Greet and welcome guests to club
Perform check in and check out of incoming guests
Issue locker keys and gym cards access
Attend to phone calls
Maintain towel records of guests and ensure hotel towels are returned
Handle guests' enquiries and requests as needed
Email clients on events
Perform receptionist duties
Perform any other ad-hoc duties as assigned 
Job Requirements:
Customer service oriented
Able to work on noon shift on weekends and/or public holidays
Enjoy interaction with guests
Pleasant disposition
Problem solving skills
Team player who takes initiative in accomplishing all assigned tasks
Willing to go the extra mile for guests 
Please email your latest cv to enquiry@1stchoicerecruit.com to apply. We regret that only shortlisted candidates will be contacted. Thank you.