Customer Service Representative (English)

Status
Buenos Aires, Argentina +7
Full time
Remote
Compensation is not specified
Role
Customer service
Description

[:rewritten][:bash.json] About the Company: Binance is widely recognized as a leading global blockchain ecosystem, home to the largest cryptocurrency exchange by trading volume and users worldwide. With a trusted user base exceeding 230 million individuals across over 100 countries, Binance is known for its top-notch security measures, transparent user fund policies, speedy trading engine, extensive liquidity, and a diverse array of digital asset products. Offering services encompassing trading, finance, education, research, payments, institutional support, Web3 functionalities, and more, Binance harnesses the potential of digital assets and blockchain technology to foster a inclusive financial ecosystem, championing financial freedom and enhanced access to financial services globally.

Role Overview: Binance places a high priority on customer service as a client-facing business, aiming to provide users with exceptional support characterized by high quality, speedy responses, and accurate information. Utilizing a ticketing system and live chat, customer support agents are responsible for addressing customer queries, complaints, and managing identification approval processes on the cryptocurrency exchange platform.

Key Responsibilities:

  • Efficiently handle a high volume of live chat interactions
  • Assess and understand customer needs to provide satisfactory resolutions
  • Furnish customers with accurate, comprehensive information
  • Deal with complaints by offering appropriate solutions within defined timelines and ensuring follow-up for issue resolution
  • Adhere to communication protocols, guidelines, and company policies
  • Demonstrate a commitment to customer engagement by going the extra mile

Requirements:

  • Minimum of 1 year customer-facing experience or relevant customer service background
  • Proficiency in using IT tools for professional purposes, with capability to address moderately technical queries
  • Exceptional written communication skills and strong listening abilities
  • Effective multitasking, prioritization, and time management skills
  • Knowledge of cryptocurrency and blockchain is advantageous
  • Availability for weekend shifts, irregular hours, and night shifts
  • Fluency in English essential for effective communication with international partners, stakeholders, and customers; bilingual proficiency is a plus

Why Binance:

  • Shape the future within a globally acclaimed blockchain ecosystem
  • Collaborate with a diverse pool of top-tier professionals in a user-centric organization with a flat hierarchy
  • Engage in dynamic, innovative projects with autonomy in a high-paced environment
  • Thrive in a results-oriented workplace with opportunities for career advancement and continuous learning
  • Competitive remuneration and comprehensive company benefits
  • Work-from-home flexibility, subject to team-specific requirements[containsauthors filterBy=By User:PragmaTeam]

Binance upholds a commitment to fostering a diverse workforce, recognizing its pivotal role in achieving organizational success. By applying for this role, you acknowledge your understanding and acceptance of our Candidate Privacy Notice.

Skills Required
Avatar
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
Status

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