Customer Service Representative - P2P (LATAM)

Status
Buenos Aires, Argentina +2
Full time
Remote
Compensation is not specified
Role
Customer service
Description

Binance, a global blockchain ecosystem and home to the world's largest cryptocurrency exchange, is seeking individuals to join the team responsible for managing the P2P market and resolving customer disputes effectively. Trusted by millions globally, we uphold industry-leading security, transparency, and liquidity to provide users with an unmatched digital asset experience. From trading and finance to education and institutional services, our diverse offerings cater to a wide range of financial needs.

Responsibilities

  • Handle customer disputes and arbitrate professionally within the P2P market.
  • Investigate trading activities to maintain a secure marketplace and prevent fraudulent behavior.
  • Cultivate a culture and establish processes that align with business objectives related to customer service.
  • Utilize customer insight and analytics to identify product enhancements and present recommendations to stakeholders.
  • Advocate for customer needs and feedback throughout the organization.
  • Provide feedback, coaching, and development opportunities for team members.
  • Conduct continuous customer surveys to gather updated information on customer experience.
  • Share insights gained from complaints within the organization and with external partners.

Requirements

  • At least 1 year of customer-facing experience or as a customer service representative.
  • Proficiency in IT for handling technical customer queries.
  • Strong written communication skills and attentive listening abilities.
  • Fluency in English and a native language.
  • Strong multitasking and time management skills.
  • Knowledge of blockchain, crypto, and P2P payments is advantageous.
  • Availability for weekend work and night shifts.
  • Preference for individuals who are Binance P2P users.

Why Binance

  • Contribute to shaping the future with a leading blockchain ecosystem.
  • Collaborate with global talent in a user-centric organization.
  • Engage in unique and fast-paced projects with autonomy.
  • Grow your career in a results-driven environment offering continuous learning.
  • Competitive salary and benefits package.
  • Enjoy a work-from-home arrangement, subject to operational requirements.

Binance is dedicated to fostering diversity in its workforce as a cornerstone of success. By applying for a job, you acknowledge and agree to our Candidate Privacy Notice.

Skills Required
Avatar
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
Status

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