Customer Service Representative (Spanish/English)

Status
South America
Full time
Remote
Compensation is not specified
Role
Customer service
Description

Job Opportunity at Binance

Binance is a worldwide leader in blockchain technology, offering a wide range of financial services within the cryptocurrency space. With a goal of advancing the adoption of digital currencies and enhancing financial freedom, we aim to provide exceptional customer support.

If you are seeking a dynamic and purpose-driven environment where continuous learning and growth are encouraged, then Binance is the ideal place for you.

Customer Support plays a crucial role in our operations as we strive to offer users reliable assistance through our ticketing system and live chat. This includes addressing customer queries, complaints, and facilitating verification processes for our renowned cryptocurrency exchange platform.

We are looking for bilingual candidates proficient in Spanish and English to deliver support effectively.

Key Responsibilities:

  • Manage inbound calls, live chat, and customer-related services
  • Offer precise, extensive, and valid information
  • Adhere to communication protocols and organizational policies
  • Collaborate with various business units in documenting and addressing customer needs
  • Handle complaints effectively by providing solutions promptly and following up for resolution
  • Ensure proactive engagement with customers

Job Requirements:

  • Prior experience in Customer Service is advantageous, especially in financial services
  • Minimum requirement of a college degree
  • Fluency in Spanish and advanced English; proficiency in an additional language is a plus
  • Strong ethical values with an emphasis on proactivity and attention to detail
  • Capability to work under pressure, excellent communication skills, and exceeding performance standards
  • Enthusiasm for customer service and willingness to work variable shifts
  • Passion for the cryptocurrency industry

Join Binance for:

  • Career growth opportunities within the leading blockchain ecosystem
  • Collaborating with a diverse and skilled global team
  • Engagement in challenging and stimulating projects
  • Working in a flat organizational structure with international teams
  • Competitive salary and benefits package
  • Flexible work hours, remote work options, and casual dress code

Learn more about Binance's core values that foster a collaborative culture promoting excellence and growth.

Begin your journey with us and be part of the Web3 revolution today!

Binance is staunchly committed to promoting diversity and is an equal opportunity employer.

By applying for this position, you acknowledge that you have read and agree to our Candidate Privacy Notice.

Skills Required
Avatar
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
Status

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