Customer Service Representative (Ukrainian & English)

Sofia, Bulgaria +2
Full time
Compensation is not specified
Customer service


  • Manage a high volume of live chat and online inquiries proficiently
  • Offer precise, thorough, and reliable information to customers
  • Adhere to communication protocols, standards, and company policies
  • Assist in customer interaction for different departments, accurately recording customer needs
  • Handle customer complaints effectively, providing timely resolutions and options and ensuring follow-up for resolution
  • Strive to engage customers and go above and beyond in service delivery


  • Possess a college degree or higher qualification
  • Fluent in Ukrainian with advanced proficiency in English
  • At least 1 year of customer service experience, preferably in finance or e-commerce sectors
  • Demonstrated honesty and integrity, proactive and detail-oriented, with strong teamwork skills
  • Ability to work well under pressure, outstanding communication abilities, and a dedication to exceeding expectations
  • Enthusiasm for the customer service field and willingness to work various shifts
  • Positive attitude towards the cryptocurrency industry
Skills Required
Not specified
Company size
Not specified
United States
Not specified

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