Customer Service Representative (Ukrainian/English)
Binance operates as a prominent global player in the blockchain sector, offering essential cryptocurrency services such as the largest digital-asset exchange. The company is dedicated to promoting the adoption of cryptocurrencies and empowering financial autonomy.
For individuals seeking a dynamic environment characterized by purpose and continual growth prospects, Binance represents an ideal choice. Customer Support stands as a key priority for us, aiming to establish a platform that upholds users with top-notch assistance, swift response times, and precise guidance. Support activities encompass interactions through the ticketing system and live chat, addressing customer queries, complaints, and identity verification procedures within our world-renowned cryptocurrency exchange network.
The role requires proficiency in both Ukrainian and English languages.
Responsibilities:
- Manage high-volume live chat interactions and various online tools
- Deliver precise, adequate, and comprehensive information
- Adhere to communication protocols, guidelines, and regulations
- Collaborate with other departments to liaise effectively with customers, recording customer demands accurately
- Handle complaints proficiently, provide suitable resolutions within specified timeframes, and ensure prompt follow-up for issue resolution
- Demonstrate dedication towards engaging and satisfying customers
Requirements:
- Minimum educational requirement of a college degree
- Fluency in Ukrainian and proficiency in English
- At least 1 year of customer service experience, preferably in the finance or e-commerce sector; Exceptional recent graduates are encouraged to apply
- Strong ethical grounds, proactive approach, attention to detail, sense of responsibility, and team-oriented mindset
- Capable of performing under pressure, with exceptional communication skills and a track record of surpassing performance expectations
- Enthusiasm for customer service field, willingness to work varying shifts, and positive outlook towards the crypto industry
Benefits at Binance:
- Embrace an opportunity to contribute to the dominant blockchain ecosystem globally, with ample scope for career advancement
- Collaborate with a diverse workforce of exceptional talent in an environment that fosters learning and development
- Engage in challenging, fast-paced projects of distinctive nature
- Work in a flat organizational structure within an international setting featuring multicultural teams
- Receive competitive remuneration packages and benefits
- Flexible working hours, remote opportunities, and a casual work dress code
Dive deeper into the Binance team's commitment to the organization's core values, embedding a unified culture that promotes cooperation, excellence, and advancement.
Get engaged in the Web3 revolution by applying now!
Binance upholds principles of workplace equality and serves as an equal opportunity employer, recognizing the essential value of a diverse workforce for achieving success.
By submitting an application, applicants acknowledge to have reviewed and accepted the terms outlined in our Candidate Privacy Notice.
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