Customer Service Specialist (Hindi/ English)

Europe +1
Full time
Office
Compensation is not specified
Role
Customer service
Description
  • Join a leading global blockchain ecosystem and cryptocurrency infrastructure provider, committed to advancing cryptocurrency adoption and enhancing financial freedom.

  • Opportunity to thrive in a dynamic, purpose-driven environment with extensive prospects for growth and learning.

  • Customer service excellence is vital to our client-facing business at Binance. We are dedicated to providing exceptional support, swift response times, and accurate assistance to our users.

  • Communicate with clients through ticketing systems, live chats, addressing inquiries, complaints, and identity verification for our digital exchange platform.


Responsibilities:

  • Manage back-office tickets and offer round-the-clock online support via voice, email, and chat to address customer needs effectively.
  • Address customer queries, provide guidance, and input through various communication channels.
  • Collaborate with different departments to liaison with customers, accurately document requests, and provide necessary feedback through documentation.
  • Handle customer complaints, unique cases, or any ad-hoc tasks assigned.

Requirements:

  • Possess a minimum of Degree or Diploma and above in any field.
  • Capability in English and Hindi with proficiency in other languages for enhanced coordination with internal stakeholders.
  • Minimum of 1 year in customer service, preferably in finance or E-commerce, but exceptional recent graduates are also encouraged to apply.
  • Demonstrate high integrity, proactiveness, meticulousness, responsibility, and teamwork.
  • Ability to excel under pressure, excellent communication skills, and surpass expectations.
  • Enthusiastic about customer service, adaptable to different work shifts, including night shifts, with a positive outlook on the crypto industry.

Working at Binance:

  • Become part of a top-notch blockchain ecosystem and unlock career growth opportunities.
  • Collaborate with a diverse spectrum of talents in an environment fostering endless learning and development.
  • Engage in challenging and fast-paced global projects within a flat organizational structure.
  • Competitive salary and benefits offerings, coupled with flexible working hours and a remote-first setup.

Apply now to be a part of the Web3 revolution and join a work culture that values unity, collaboration, excellence, and progression.

Binance ensures equal opportunities for all candidates, recognizing that a diverse workforce is pivotal to our prosperity.

By applying, you acknowledge that you have reviewed and accept our Candidate Privacy Policy.

Skills Required
Avatar
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified

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