Customer Success Manager
United States
Full time
Remote
Compensation is not specified
Role
Customer Success Manager
Description
About Toku
At Toku, we specialize in providing cutting-edge global compensation and employment solutions. Our innovative platform offers real-time tax calculations, a unified global API for employment needs, and seamless processing of non-monetary compensations like stock or token grants.
Toku is an essential partner for crypto companies and their legal representatives during token generation events (TGE) and launches. Our flagship product, Token Grant Administration (TGA), serves as a robust token cap table management system, which has rapidly grown to handle billions of dollars in on-platform value within a short span.
Having secured a $20 million investment from a consortium spearheaded by Blockchain Capital, Toku boasts support from a range of notable investors, including Protocol Labs founder Juan Benet and Alchemy co-founders Nikil Viswanathan and Joe Lau.
About the Role
We are seeking a Customer Success Manager who will be dedicated to fostering and managing strong client relationships at Toku. The primary aim of this role is to ensure that our clients have a positive experience using our services. This position involves addressing and resolving various issues related to payroll, employment, token grants, and global immigration matters.
Successful candidates for our Customer Success team must possess a solid background in payroll management, gained from either in-house experience or working with external payroll providers/EORs.
This hands-on role combines expertise in payroll management with a focus on customer relationship management. The ideal candidate will guarantee precision and compliance in payroll services while serving as a reliable point of contact for clients, delivering exceptional service and support.
Responsibilities
- Serve as the initial point of contact for clients, addressing payroll-related queries and handling routine issues.
- Assist clients throughout the onboarding process to ensure a smooth transition to our payroll services.
- Troubleshoot any payroll discrepancies or errors, collaborating with internal teams and local partners to swiftly resolve issues.
- Escalate complex payroll or compliance concerns to senior team members for prompt resolution and client communication.
- Collaborate with different teams within the organization to provide seamless customer experiences and effectively address customer inquiries.
- Conduct regular client check-ins to evaluate satisfaction levels, recognize areas for improvement, and offer guidance on best practices.
- Aid in processing employee payrolls, ensuring accurate wage calculations, proper deductions, and compliance with local regulations.
- Coordinate with stakeholders to guarantee accurate payroll execution, aligned with specific country laws, and manage payroll submissions including salary adjustments, bonuses, and deductions.
Minimum Qualifications
- A Bachelor's degree in a relevant field or equivalent practical experience.
- A minimum of 3 years in a payroll role, either in-house or with external payroll providers.
- Experience in managing internal and external stakeholders, adept at problem-solving while maintaining relationships.
- Strong written and verbal communication skills that foster effective customer engagement.
- Customer-centric approach with a genuine dedication to helping customers achieve success.
- Excellent problem-solving skills, focused on delivering practical solutions.
- Analytical mindset with the ability to utilize data for informed decision-making.
- Self-motivated, proactive, and independent worker who excels in a fast-paced environment.
Benefits and Compensation
- Remote-first work culture
- Flexible working hours
- Competitive salary
- Competitive equity
- Apple laptop
Toku is an equal opportunity employer striving for diversity across our team. We value different backgrounds, perspectives, and experiences and do not discriminate based on various legally protected characteristics. We strongly encourage applicants from underrepresented communities, including women, minorities, LGBTQ+, and individuals with diverse backgrounds to apply.
We recommend using Rezi.ai to assess resume quality before submitting your application.
Skills Required
Toku
Website
www.toku.comCompany size
Not specified
Location
United States
Description
We look for people who have (or are intentional about getting) experience working in an early-stage startup where priorities may shift quickly and the role may go beyond what is in the job description, and who are excited about having an influence over product development and company’s growth trajectory.
Wallet
AML Investigations Team Lead
Full time
Remote
Wallet in Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
We are seeking experienced and motivated AML Investigations Team Lead to join our Investigations team.
Responsibilities:
Lead a team of Investagation specialists who conduct case investigations (includes analyzing transaction information, researching customer data, examining open source and media checks and deciding whether assets should be frozen, etc.).
Engage with key stakeholders and work cooperatively to present, create, develop and/or implement suggestions and recommendations regarding best practices, continuous improvement, policies and procedures.
Reporting and close collaboration with MLRO.
Use information from regulatory changes, new regulations, and internal policy changes to further identify new key risk areas and work together with other teams within the Compliance (i.e. KYC team) to set the necessary controls in place.
Evaluate performance with key metrics, track the Investigation team progress and success, and be able to present results to senior leadership.
Define and clearly communicate objectives and goals for the Investigation team.
Train the Investigation team, identify actions and ensure the skills and knowledge are developed effectively.
Serve as a primary point of contact and lead discussions with various internal and external stakeholders on the Investigation team side.
Requirements:
3+ years of relevant experience in Investigation/AML/Compliance.
2+ years team lead/managerial/supervisory experience of a team up to 20 employees.
Knowledge and experience with working with Chainalysis, Eliptic or other top-5 crypto KYT providers.
Strong knowledge of AML/CFT laws and regulations.
Exceptional analytical, critical thinking and problem-solving skills.
Ability to manage processes efficiently, with accuracy and attention to detail.
Strong decision-making capabilities and adoption of a solution-based approach in all aspects of work.
Passionate and driven about building a motivated team and mentoring and encouraging the team to continuously develop and grow.
Crypto or payments or fintech experience is a plus.
English language at least B2. Good verbal and written skills in Russian will be a plus.
Excellent overall communication skills.
Willing to travel where required to meet the Investigation team and the MLRO in person.
We seek candidates who can work on 5/2 schedule.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Participation in the performance review and bonus programme.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days plus 10 paid days off.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
We are seeking experienced and motivated AML Investigations Team Lead to join our Investigations team.
Responsibilities:
Lead a team of Investagation specialists who conduct case investigations (includes analyzing transaction information, researching customer data, examining open source and media checks and deciding whether assets should be frozen, etc.).
Engage with key stakeholders and work cooperatively to present, create, develop and/or implement suggestions and recommendations regarding best practices, continuous improvement, policies and procedures.
Reporting and close collaboration with MLRO.
Use information from regulatory changes, new regulations, and internal policy changes to further identify new key risk areas and work together with other teams within the Compliance (i.e. KYC team) to set the necessary controls in place.
Evaluate performance with key metrics, track the Investigation team progress and success, and be able to present results to senior leadership.
Define and clearly communicate objectives and goals for the Investigation team.
Train the Investigation team, identify actions and ensure the skills and knowledge are developed effectively.
Serve as a primary point of contact and lead discussions with various internal and external stakeholders on the Investigation team side.
Requirements:
3+ years of relevant experience in Investigation/AML/Compliance.
2+ years team lead/managerial/supervisory experience of a team up to 20 employees.
Knowledge and experience with working with Chainalysis, Eliptic or other top-5 crypto KYT providers.
Strong knowledge of AML/CFT laws and regulations.
Exceptional analytical, critical thinking and problem-solving skills.
Ability to manage processes efficiently, with accuracy and attention to detail.
Strong decision-making capabilities and adoption of a solution-based approach in all aspects of work.
Passionate and driven about building a motivated team and mentoring and encouraging the team to continuously develop and grow.
Crypto or payments or fintech experience is a plus.
English language at least B2. Good verbal and written skills in Russian will be a plus.
Excellent overall communication skills.
Willing to travel where required to meet the Investigation team and the MLRO in person.
We seek candidates who can work on 5/2 schedule.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Participation in the performance review and bonus programme.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days plus 10 paid days off.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.
Wallet
Investigation Analyst
Full time
Remote
Wallet in Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
It is already actively used by millions of users worldwide, but we are not going to stop: we are scaling to new regions and adding new features. The product has found its product/market fit, is rapidly growing its audience and revenue.
Rapid growth inevitably leads to inefficiencies in the work of the analytics team. We don't always answer well questions about what is happening with the product, because when all metrics are growing from all sides, the team doesn't understand what to grasp or may miss something small that negatively affects the product in the long run. If you've had experience working in a fast-growing product, you're well aware of this phenomenon.
We are seeking a detail-oriented and motivated individual to join our Investigation Team. The successful candidate will be responsible for investigating suspicious activities, ensuring regulatory compliance, and implementing measures to prevent fraudulent transactions within our company wallet system.
Responsibilities:
Conduct comprehensive investigations of flagged users to assess their legitimacy; collect and scrutinize data to identify patterns and potential risks.
Determine the root causes of suspicious activities and develop strategies to address and mitigate underlying issues to prevent recurrence of similar activities.
Prepare detailed reports on investigative findings for internal stakeholders and, when necessary, external regulatory bodies.
Provide comprehensive support during internal and external audits and ensure all investigative activities adhere to relevant regulatory requirements and internal policies.
Develop and implement training programs aimed at educating staff on how to identify and escalate suspicious activities.
Requirements:
Bachelor’s degree
2 years of previous experience in transaction monitoring, fraud investigation, compliance, or a related role.
Strong analytical and problem-solving abilities.
Excellent attention to detail and the ability to work under pressure.
Strong communication and interpersonal skills.
Ability to maintain confidentiality and handle sensitive information with discretion
Familiarity with cryptocurrency transactions and blockchain technology is advantageous but not mandatory.
Proficiency in English (at least level B2) is required. Knowledge of Russian is preferred.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Participation in the performance review and bonus programme.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days plus 10 paid days off.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.
It is already actively used by millions of users worldwide, but we are not going to stop: we are scaling to new regions and adding new features. The product has found its product/market fit, is rapidly growing its audience and revenue.
Rapid growth inevitably leads to inefficiencies in the work of the analytics team. We don't always answer well questions about what is happening with the product, because when all metrics are growing from all sides, the team doesn't understand what to grasp or may miss something small that negatively affects the product in the long run. If you've had experience working in a fast-growing product, you're well aware of this phenomenon.
We are seeking a detail-oriented and motivated individual to join our Investigation Team. The successful candidate will be responsible for investigating suspicious activities, ensuring regulatory compliance, and implementing measures to prevent fraudulent transactions within our company wallet system.
Responsibilities:
Conduct comprehensive investigations of flagged users to assess their legitimacy; collect and scrutinize data to identify patterns and potential risks.
Determine the root causes of suspicious activities and develop strategies to address and mitigate underlying issues to prevent recurrence of similar activities.
Prepare detailed reports on investigative findings for internal stakeholders and, when necessary, external regulatory bodies.
Provide comprehensive support during internal and external audits and ensure all investigative activities adhere to relevant regulatory requirements and internal policies.
Develop and implement training programs aimed at educating staff on how to identify and escalate suspicious activities.
Requirements:
Bachelor’s degree
2 years of previous experience in transaction monitoring, fraud investigation, compliance, or a related role.
Strong analytical and problem-solving abilities.
Excellent attention to detail and the ability to work under pressure.
Strong communication and interpersonal skills.
Ability to maintain confidentiality and handle sensitive information with discretion
Familiarity with cryptocurrency transactions and blockchain technology is advantageous but not mandatory.
Proficiency in English (at least level B2) is required. Knowledge of Russian is preferred.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Participation in the performance review and bonus programme.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days plus 10 paid days off.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.
Nansen.Ai
Legal Counsel
Singapore
Singapore
Full time
Remote
Nansen, a blockchain analytics platform, seeks a candidate for a legal role primarily based in Singapore but working remotely online.
Position Overview:
The selected candidate will assume leadership of Nansen's legal department, operating independently with significant responsibilities. This role encompasses shaping contractual agreements with clients and partners, as well as guiding internal frameworks. The contributions made will play a vital role in advancing Nansen's business operations.
Primary Responsibilities:
Working within a complex organizational structure, the responsibilities include:
Structuring, drafting, and negotiating various commercial agreements with blockchain entities, service providers, and partners.
Providing legal guidance on business risks related to cryptocurrency regulations, data protection, intellectual property, and corporate governance.
Overseeing corporate governance matters by collaborating with external entities as necessary.
Offering legal insights on diverse issues such as mergers, acquisitions, investments, employment, and procurement.
Preferred Qualifications:
The ideal candidate should possess the following qualifications:
A qualified Singapore lawyer with 3 to 5 years of experience in legal roles, preferably in law firms or with in-house counsel in tech startups.
Proficiency in corporate and commercial law with exceptional negotiation and drafting skills.
Commercially savvy, goal-oriented, and skilled at simplifying legal matters for internal stakeholders.
Efficient time management, capable of handling multiple tasks in a fast-paced online setting.
Benefits:
At Nansen, we offer:
Competitive salary and substantial equity.
Fully remote work environment with a flexible schedule.
Learning-oriented team culture open to innovative solutions, including AI.
Emphasis on values like speed, ownership, curiosity, transparency, and courage.
Opportunities for personal and professional development as the company expands.
Exposure to a global network of industry experts and influencers.
Position Overview:
The selected candidate will assume leadership of Nansen's legal department, operating independently with significant responsibilities. This role encompasses shaping contractual agreements with clients and partners, as well as guiding internal frameworks. The contributions made will play a vital role in advancing Nansen's business operations.
Primary Responsibilities:
Working within a complex organizational structure, the responsibilities include:
Structuring, drafting, and negotiating various commercial agreements with blockchain entities, service providers, and partners.
Providing legal guidance on business risks related to cryptocurrency regulations, data protection, intellectual property, and corporate governance.
Overseeing corporate governance matters by collaborating with external entities as necessary.
Offering legal insights on diverse issues such as mergers, acquisitions, investments, employment, and procurement.
Preferred Qualifications:
The ideal candidate should possess the following qualifications:
A qualified Singapore lawyer with 3 to 5 years of experience in legal roles, preferably in law firms or with in-house counsel in tech startups.
Proficiency in corporate and commercial law with exceptional negotiation and drafting skills.
Commercially savvy, goal-oriented, and skilled at simplifying legal matters for internal stakeholders.
Efficient time management, capable of handling multiple tasks in a fast-paced online setting.
Benefits:
At Nansen, we offer:
Competitive salary and substantial equity.
Fully remote work environment with a flexible schedule.
Learning-oriented team culture open to innovative solutions, including AI.
Emphasis on values like speed, ownership, curiosity, transparency, and courage.
Opportunities for personal and professional development as the company expands.
Exposure to a global network of industry experts and influencers.
Binance
AML Analyst
Warsaw, Poland
Warsaw, Poland
Full time
Remote
Responsibilities:
Contribute to the implementation of local Anti-Money Laundering/Counter-Terrorist Financing policies and procedures, and the local Anti-Money Laundering Manual, ensuring regular reviews in accordance with regulatory changes.
Act as the local Subject Matter Expert for Anti-Money Laundering.
Monitor developments in Anti-Money Laundering regulations.
Contribute to the annual Anti-Money Laundering risk assessment and reports.
Assist in conducting Anti-Money Laundering Product Risk Assessments.
Conduct investigations into suspicious transactions and behavior.
Participate in second-line testing activities within the Anti-Money Laundering framework and propose necessary changes to address identified deficiencies.
Coordinate with the internal audit function for third-level checks.
Ensure employee training requirements are met and provide additional training as needed.
Provide advice to Know Your Customer/Know Your Business onboarding teams regarding new matters.
Fulfill any general administrative or ancillary tasks related to the aforementioned functions.
Requirements:
3-5 years of relevant Anti-Money Laundering experience.
Experience in banking, financial services, fintech, or technology sectors.
Bachelor's degree in a business, legal, or related field, or equivalent practical experience.
Proficient in both written and verbal English and Polish.
Strong investigative abilities.
Excellent interpersonal and communication skills.
Familiarity with blockchain tracking tools is an advantage.
Demonstrates a strong sense of accountability and ownership in the law enforcement engagement process.
Self-motivated, proactive, and able to effectively multitask and work under pressure.
Detail-oriented with a focus on controls and strong time management skills.
Effective communicator and collaborator within an international team of skilled professionals.
Contribute to the implementation of local Anti-Money Laundering/Counter-Terrorist Financing policies and procedures, and the local Anti-Money Laundering Manual, ensuring regular reviews in accordance with regulatory changes.
Act as the local Subject Matter Expert for Anti-Money Laundering.
Monitor developments in Anti-Money Laundering regulations.
Contribute to the annual Anti-Money Laundering risk assessment and reports.
Assist in conducting Anti-Money Laundering Product Risk Assessments.
Conduct investigations into suspicious transactions and behavior.
Participate in second-line testing activities within the Anti-Money Laundering framework and propose necessary changes to address identified deficiencies.
Coordinate with the internal audit function for third-level checks.
Ensure employee training requirements are met and provide additional training as needed.
Provide advice to Know Your Customer/Know Your Business onboarding teams regarding new matters.
Fulfill any general administrative or ancillary tasks related to the aforementioned functions.
Requirements:
3-5 years of relevant Anti-Money Laundering experience.
Experience in banking, financial services, fintech, or technology sectors.
Bachelor's degree in a business, legal, or related field, or equivalent practical experience.
Proficient in both written and verbal English and Polish.
Strong investigative abilities.
Excellent interpersonal and communication skills.
Familiarity with blockchain tracking tools is an advantage.
Demonstrates a strong sense of accountability and ownership in the law enforcement engagement process.
Self-motivated, proactive, and able to effectively multitask and work under pressure.
Detail-oriented with a focus on controls and strong time management skills.
Effective communicator and collaborator within an international team of skilled professionals.
Сrypto.com
Compliance Senior Manager/Director (Deputy MLRO), Singapore
Singapore
Singapore
Full time
Hybrid
+1
The company is seeking a Compliance Senior Manager / Director to be based in Singapore. In this role, you will serve as the Deputy Money Laundering Reporting Officer (DMLRO) and report to the Singapore Compliance Officer, MLRO. Your primary responsibility will be ensuring the company's adherence to all legal and regulatory requirements related to financial crime compliance programs, specifically focusing on Anti-Money Laundering (AML), Counter Terrorist Financing (CTF), and Sanctions Risk. You will work closely with the MLRO to develop, maintain, and enhance the financial crime risk management framework, monitor AML/CTF, sanctions, and other financial crime risks, and oversee compliance with relevant regulations and industry standards.
Role and Responsibilities
Develop and improve the Singapore Compliance program, with a focus on financial crime compliance areas such as AML/CFT and Transaction Monitoring.
Lead the implementation and management of the Singapore Compliance program.
Act as the main point of contact for internal and external stakeholders on compliance-related matters.
Provide advisory support on regulatory and financial crime compliance to business units.
Stay informed about industry developments and regulations, conducting gap assessments against internal policies.
Ensure operational excellence in compliance tasks and supervise the Singapore Compliance team in meeting regulatory obligations.
Review and approve KYC/CDD, EDD, Transaction Monitoring, and related AML/CFT processes.
Supervise the assessment of Digital Tokens before listing, in line with internal procedures and regulatory guidelines.
Monitor third-party requests for information and be the primary contact for regulatory audits and quality assurance reviews.
Requirements
Must have a strong understanding of the Payment Services (PS) Act, its subsidiary legislations, and relevant notices and guidelines.
Minimum 7 years of experience in Regulatory, Audit, Compliance roles, preferably in the Payments and/or Digital Payment Token (DPT) sector.
Previous regulator experience is highly desirable.
Proficiency with blockchain analytics tools like Chainalysis and Merkle Science is a plus. Experience with compliance screening and monitoring tools like Lexis Nexis and Refinitiv (WorldCheck) is necessary.
Deep technical knowledge of CDD/EDD, Transaction Monitoring, and Sanctions.
Excellent communication skills, both verbal and written.
Strong interpersonal skills, attention to detail, and proven leadership abilities.
CAMS or similar Financial Crime Compliance certification would be highly valued.
Self-motivated and proactive with a critical thinking mindset, able to work well in a dynamic environment and willing to continuously learn.
Role and Responsibilities
Develop and improve the Singapore Compliance program, with a focus on financial crime compliance areas such as AML/CFT and Transaction Monitoring.
Lead the implementation and management of the Singapore Compliance program.
Act as the main point of contact for internal and external stakeholders on compliance-related matters.
Provide advisory support on regulatory and financial crime compliance to business units.
Stay informed about industry developments and regulations, conducting gap assessments against internal policies.
Ensure operational excellence in compliance tasks and supervise the Singapore Compliance team in meeting regulatory obligations.
Review and approve KYC/CDD, EDD, Transaction Monitoring, and related AML/CFT processes.
Supervise the assessment of Digital Tokens before listing, in line with internal procedures and regulatory guidelines.
Monitor third-party requests for information and be the primary contact for regulatory audits and quality assurance reviews.
Requirements
Must have a strong understanding of the Payment Services (PS) Act, its subsidiary legislations, and relevant notices and guidelines.
Minimum 7 years of experience in Regulatory, Audit, Compliance roles, preferably in the Payments and/or Digital Payment Token (DPT) sector.
Previous regulator experience is highly desirable.
Proficiency with blockchain analytics tools like Chainalysis and Merkle Science is a plus. Experience with compliance screening and monitoring tools like Lexis Nexis and Refinitiv (WorldCheck) is necessary.
Deep technical knowledge of CDD/EDD, Transaction Monitoring, and Sanctions.
Excellent communication skills, both verbal and written.
Strong interpersonal skills, attention to detail, and proven leadership abilities.
CAMS or similar Financial Crime Compliance certification would be highly valued.
Self-motivated and proactive with a critical thinking mindset, able to work well in a dynamic environment and willing to continuously learn.