Customer Success Manager
Status
United States
Full time
Remote
Compensation is not specified
Role
Customer Success Manager
Description
About Toku
At Toku, we specialize in providing cutting-edge global compensation and employment solutions. Our innovative platform offers real-time tax calculations, a unified global API for employment needs, and seamless processing of non-monetary compensations like stock or token grants.
Toku is an essential partner for crypto companies and their legal representatives during token generation events (TGE) and launches. Our flagship product, Token Grant Administration (TGA), serves as a robust token cap table management system, which has rapidly grown to handle billions of dollars in on-platform value within a short span.
Having secured a $20 million investment from a consortium spearheaded by Blockchain Capital, Toku boasts support from a range of notable investors, including Protocol Labs founder Juan Benet and Alchemy co-founders Nikil Viswanathan and Joe Lau.
About the Role
We are seeking a Customer Success Manager who will be dedicated to fostering and managing strong client relationships at Toku. The primary aim of this role is to ensure that our clients have a positive experience using our services. This position involves addressing and resolving various issues related to payroll, employment, token grants, and global immigration matters.
Successful candidates for our Customer Success team must possess a solid background in payroll management, gained from either in-house experience or working with external payroll providers/EORs.
This hands-on role combines expertise in payroll management with a focus on customer relationship management. The ideal candidate will guarantee precision and compliance in payroll services while serving as a reliable point of contact for clients, delivering exceptional service and support.
Responsibilities
- Serve as the initial point of contact for clients, addressing payroll-related queries and handling routine issues.
- Assist clients throughout the onboarding process to ensure a smooth transition to our payroll services.
- Troubleshoot any payroll discrepancies or errors, collaborating with internal teams and local partners to swiftly resolve issues.
- Escalate complex payroll or compliance concerns to senior team members for prompt resolution and client communication.
- Collaborate with different teams within the organization to provide seamless customer experiences and effectively address customer inquiries.
- Conduct regular client check-ins to evaluate satisfaction levels, recognize areas for improvement, and offer guidance on best practices.
- Aid in processing employee payrolls, ensuring accurate wage calculations, proper deductions, and compliance with local regulations.
- Coordinate with stakeholders to guarantee accurate payroll execution, aligned with specific country laws, and manage payroll submissions including salary adjustments, bonuses, and deductions.
Minimum Qualifications
- A Bachelor's degree in a relevant field or equivalent practical experience.
- A minimum of 3 years in a payroll role, either in-house or with external payroll providers.
- Experience in managing internal and external stakeholders, adept at problem-solving while maintaining relationships.
- Strong written and verbal communication skills that foster effective customer engagement.
- Customer-centric approach with a genuine dedication to helping customers achieve success.
- Excellent problem-solving skills, focused on delivering practical solutions.
- Analytical mindset with the ability to utilize data for informed decision-making.
- Self-motivated, proactive, and independent worker who excels in a fast-paced environment.
Benefits and Compensation
- Remote-first work culture
- Flexible working hours
- Competitive salary
- Competitive equity
- Apple laptop
Toku is an equal opportunity employer striving for diversity across our team. We value different backgrounds, perspectives, and experiences and do not discriminate based on various legally protected characteristics. We strongly encourage applicants from underrepresented communities, including women, minorities, LGBTQ+, and individuals with diverse backgrounds to apply.
We recommend using Rezi.ai to assess resume quality before submitting your application.
Skills Required
Toku
Website
www.toku.comCompany size
Not specified
Location
United States
Description
Not specified
Status
Toku
Compliance and Privacy Officer
India +2
India +2
Full time
Remote
About Toku:
Toku is a prominent provider of compliance infrastructure tailored for crypto companies, facilitating token and stablecoin-based salary payments to employees while ensuring adherence to state, federal, and international tax regulations. The company boasts a client portfolio that encompasses nearly a third of the crypto firms listed on Robinhood.
Supported by significant funding of $26 million from well-known investors such as Blockchain Capital and Naval Ravikant, Toku is rapidly expanding to address the escalating demand for compliance solutions within the ever-evolving regulatory landscape.
As the Compliance and Privacy Officer at Toku, you will take charge of privacy and security programs, guaranteeing compliance with regulatory standards like GDPR, SOC2, and ISO 27001. This pivotal role demands a blend of technical proficiency and strategic project management skills to ensure adherence to regulations, data protection, and shape the compliance landscape in the dynamic crypto sector.
Responsibilities:
Oversee GDPR compliance practices and spearhead certification initiatives with TrustArc/eTrust.
Develop and execute privacy and security programs and risk assessments in alignment with regulatory norms like SOC2, GDPR, and ISO 27001.
Lead security and privacy program endeavors collaboratively across various teams.
Serve as a primary contact for privacy-related inquiries and audits.
Establish and implement security protocols to ensure data integrity and safeguarding.
Conduct system security audits and propel penetration testing.
Define access control measures, encryption standards, and secure data transfer protocols.
Spearhead vulnerability assessments and devise remediation strategies.
Collaborate with engineering teams to incorporate privacy-by-design and security-by-design principles.
Create company-wide privacy and security training programs.
Stay updated on evolving regulations and security threats to adjust strategies accordingly.
Desired Qualifications:
Bachelor’s or Master’s degree.
4-8 years of experience in driving security/privacy engineering initiatives, business practices, and programs within fintech SaaS or HRIS/payroll platforms.
Demonstrated expertise in managing GDPR, SOC2, or ISO 27001 implementations.
Profound knowledge of encryption, authentication, and network security.
Familiarity with compliance management platforms like TrustArc or Drata.
Outstanding written and verbal communication skills to convey complex ideas clearly to diverse audiences.
Preferred Certifications:
Certified Information Systems Security Professional (CISSP).
Certified Information Privacy Professional (CIPP/E, CIPP/US).
ISO 27001 Lead Implementercertification.
Benefits of Joining Toku:
Play a pivotal role in shaping the future of compliance in the crypto space amid significant regulatory changes.
Collaborate with forward-thinking clients and highly involved industry-leading investors.
Join a swiftly expanding startup addressing market demands with a strong product-market fit.
Competitive salary, equity opportunities, and a work culture supportive of remote arrangements.
As an equal opportunity employer, Toku is committed to fostering a diverse team encompassing a wide range of backgrounds, thoughts, and experiences. The recruitment process is unbiased, devoid of discrimination based on race, color, religion, gender identity, sexual orientation, age, national origin, disability status, protected veteran status, or any other legally safeguarded characteristics. Female applicants, minorities, LGBTQ+ individuals, and candidates from underrepresented backgrounds are strongly encouraged to apply.
We recommend the use of Rezi.ai to vet resume quality before submitting an application.
Toku is a prominent provider of compliance infrastructure tailored for crypto companies, facilitating token and stablecoin-based salary payments to employees while ensuring adherence to state, federal, and international tax regulations. The company boasts a client portfolio that encompasses nearly a third of the crypto firms listed on Robinhood.
Supported by significant funding of $26 million from well-known investors such as Blockchain Capital and Naval Ravikant, Toku is rapidly expanding to address the escalating demand for compliance solutions within the ever-evolving regulatory landscape.
As the Compliance and Privacy Officer at Toku, you will take charge of privacy and security programs, guaranteeing compliance with regulatory standards like GDPR, SOC2, and ISO 27001. This pivotal role demands a blend of technical proficiency and strategic project management skills to ensure adherence to regulations, data protection, and shape the compliance landscape in the dynamic crypto sector.
Responsibilities:
Oversee GDPR compliance practices and spearhead certification initiatives with TrustArc/eTrust.
Develop and execute privacy and security programs and risk assessments in alignment with regulatory norms like SOC2, GDPR, and ISO 27001.
Lead security and privacy program endeavors collaboratively across various teams.
Serve as a primary contact for privacy-related inquiries and audits.
Establish and implement security protocols to ensure data integrity and safeguarding.
Conduct system security audits and propel penetration testing.
Define access control measures, encryption standards, and secure data transfer protocols.
Spearhead vulnerability assessments and devise remediation strategies.
Collaborate with engineering teams to incorporate privacy-by-design and security-by-design principles.
Create company-wide privacy and security training programs.
Stay updated on evolving regulations and security threats to adjust strategies accordingly.
Desired Qualifications:
Bachelor’s or Master’s degree.
4-8 years of experience in driving security/privacy engineering initiatives, business practices, and programs within fintech SaaS or HRIS/payroll platforms.
Demonstrated expertise in managing GDPR, SOC2, or ISO 27001 implementations.
Profound knowledge of encryption, authentication, and network security.
Familiarity with compliance management platforms like TrustArc or Drata.
Outstanding written and verbal communication skills to convey complex ideas clearly to diverse audiences.
Preferred Certifications:
Certified Information Systems Security Professional (CISSP).
Certified Information Privacy Professional (CIPP/E, CIPP/US).
ISO 27001 Lead Implementercertification.
Benefits of Joining Toku:
Play a pivotal role in shaping the future of compliance in the crypto space amid significant regulatory changes.
Collaborate with forward-thinking clients and highly involved industry-leading investors.
Join a swiftly expanding startup addressing market demands with a strong product-market fit.
Competitive salary, equity opportunities, and a work culture supportive of remote arrangements.
As an equal opportunity employer, Toku is committed to fostering a diverse team encompassing a wide range of backgrounds, thoughts, and experiences. The recruitment process is unbiased, devoid of discrimination based on race, color, religion, gender identity, sexual orientation, age, national origin, disability status, protected veteran status, or any other legally safeguarded characteristics. Female applicants, minorities, LGBTQ+ individuals, and candidates from underrepresented backgrounds are strongly encouraged to apply.
We recommend the use of Rezi.ai to vet resume quality before submitting an application.
Binance
KYC/KYB Analyst - Japanese Speaker
Asia
Asia
Full time
Remote
Company Overview:
Binance is a prominent global blockchain ecosystem, known for operating the largest cryptocurrency exchange by trading volume and users. Trusted globally by over 250 million individuals across 100+ countries, Binance stands out for its superior security measures, transparent user funds policy, fast trading engine, deep liquidity, and diverse digital asset product range. The platform caters to services spanning trading, finance, education, research, payments, institutional support, Web3 features, and more. At the core of Binance is the goal of leveraging digital assets and blockchain technology to create an inclusive financial environment that promotes financial freedom and accessibility worldwide.
Job Summary:
Considering a role within Binance's Customer Service department means joining a team dedicated to providing exceptional client support. The primary focus is on delivering high-quality assistance promptly and accurately through ticketing systems and live chat. As part of this role, individuals will handle customer inquiries, complaints, and identity verification processes for the cryptocurrency exchange platform. The team seeks individuals who are empathetic, effective communicators, problem solvers, and customer advocates committed to ensuring high service standards and customer satisfaction levels.
Responsibilities:
Resolve client queries related to client onboarding for individuals and corporations.
Prioritize workload effectively, escalate key issues promptly, and work closely with various stakeholders to assist clients in fulfilling due diligence requirements.
Monitor and report any unusual activities or anti-money laundering (AML) flags as necessary.
Engage in relevant training programs and collaborate with team members for information sharing.
Undertake general administration activities and support functions aligned with business needs.
Requirements:
Minimum 3 years of direct experience in roles involving Customer Support, KYC/KYB operations, Compliance, or Onboarding with a strong grasp of regulatory frameworks.
Proficiency in local laws and regulations, with knowledge of upcoming virtual currency regulations considered advantageous.
Experience in risk assessments, reviews, and compliance tools such as World-Check, Liquid, Kodex, etc.
Demonstrated accountability and ownership throughout the client onboarding process.
Ability to multitask efficiently, work well under pressure, and uphold a detail-oriented approach.
Fluency in English and Japanese is essential; additional languages are beneficial for coordinating with international contacts.
Why Binance:
Contribute to shaping the future within a leading blockchain ecosystem.
Collaborate with top talents in a global organization with a flat structure.
Engage in challenging and innovative projects within an autonomous work environment.
Experience a results-oriented workplace with opportunities for personal and professional growth.
Competitive compensation and attractive employee benefits.
Work-from-home flexibility based on business needs.
Binance upholds equal employment opportunities and values diversity within its workforce. By submitting a job application, candidates acknowledge and abide by our Candidate Privacy Notice.
Binance is a prominent global blockchain ecosystem, known for operating the largest cryptocurrency exchange by trading volume and users. Trusted globally by over 250 million individuals across 100+ countries, Binance stands out for its superior security measures, transparent user funds policy, fast trading engine, deep liquidity, and diverse digital asset product range. The platform caters to services spanning trading, finance, education, research, payments, institutional support, Web3 features, and more. At the core of Binance is the goal of leveraging digital assets and blockchain technology to create an inclusive financial environment that promotes financial freedom and accessibility worldwide.
Job Summary:
Considering a role within Binance's Customer Service department means joining a team dedicated to providing exceptional client support. The primary focus is on delivering high-quality assistance promptly and accurately through ticketing systems and live chat. As part of this role, individuals will handle customer inquiries, complaints, and identity verification processes for the cryptocurrency exchange platform. The team seeks individuals who are empathetic, effective communicators, problem solvers, and customer advocates committed to ensuring high service standards and customer satisfaction levels.
Responsibilities:
Resolve client queries related to client onboarding for individuals and corporations.
Prioritize workload effectively, escalate key issues promptly, and work closely with various stakeholders to assist clients in fulfilling due diligence requirements.
Monitor and report any unusual activities or anti-money laundering (AML) flags as necessary.
Engage in relevant training programs and collaborate with team members for information sharing.
Undertake general administration activities and support functions aligned with business needs.
Requirements:
Minimum 3 years of direct experience in roles involving Customer Support, KYC/KYB operations, Compliance, or Onboarding with a strong grasp of regulatory frameworks.
Proficiency in local laws and regulations, with knowledge of upcoming virtual currency regulations considered advantageous.
Experience in risk assessments, reviews, and compliance tools such as World-Check, Liquid, Kodex, etc.
Demonstrated accountability and ownership throughout the client onboarding process.
Ability to multitask efficiently, work well under pressure, and uphold a detail-oriented approach.
Fluency in English and Japanese is essential; additional languages are beneficial for coordinating with international contacts.
Why Binance:
Contribute to shaping the future within a leading blockchain ecosystem.
Collaborate with top talents in a global organization with a flat structure.
Engage in challenging and innovative projects within an autonomous work environment.
Experience a results-oriented workplace with opportunities for personal and professional growth.
Competitive compensation and attractive employee benefits.
Work-from-home flexibility based on business needs.
Binance upholds equal employment opportunities and values diversity within its workforce. By submitting a job application, candidates acknowledge and abide by our Candidate Privacy Notice.
Сrypto.com
Regulatory Legal Counsel
United Arab Emirates
United Arab Emirates
Full time
Hybrid
About the Role:
As a vital member of the team, you will be responsible for conducting thorough legal research and analysis on regulatory and policy matters concerning the cryptocurrency industry and blockchain technology. Your expertise will be utilized to offer well-founded legal counsel on technology-related financial regulations and crypto issues. Precise drafting and detailed review of legal documentation, specializing in technology-related corporate, litigation, and regulatory concerns, will be part of your duties. Providing guidance on ensuring adherence to the appropriate laws governing financial services, crypto, blockchain technology, smart contracts, and decentralized applications will be crucial. Collaborating closely with various teams, such as product, engineering, and business, you will provide legal advice on a broad spectrum of technology-related subjects. Representing the company with professionalism and tact in negotiations and engagements with regulators, policymakers, and industry stakeholders regarding technology is paramount. Meticulously staying informed about legal and regulatory changes in the continuously evolving crypto industry and blockchain technology arena, you will proactively share insights and recommendations with the legal team and relevant stakeholders and engage with regulators as needed.
Responsibilities
Conduct thorough legal research and analysis on regulatory and policy issues linked to the cryptocurrency industry and blockchain technology.
Utilize expertise to provide sound legal guidance and advice on technology-related financial regulation and crypto matters.
Precisely draft and meticulously review legal documents and agreements, focusing on technology-related corporate, litigation, and regulatory aspects.
Advise on ensuring compliance with laws and regulations governing financial services, crypto, blockchain technology, smart contracts, and decentralized applications.
Collaborate with interdepartmental teams to provide legal guidance and advice on technology-related matters.
Represent the company in negotiations and interactions with regulators, policymakers, and industry stakeholders on technology-related subjects.
Stay aware of legal and regulatory developments within the crypto industry and the blockchain technology landscape.
Proactively share insights and recommendations with the legal team and key stakeholders.
Engage with regulators when necessary.
Requirements
Possess 5-8 years of overall legal experience, emphasizing financial regulation or regulatory affairs with a substantial understanding of blockchain technology and the cryptocurrency industry.
Licensed to practice in UAE.
Demonstrate exceptional drafting and communication skills with a proven ability to convey complex legal and technical concepts effectively to non-legal audiences.
Knowledgeable about financial products and relevant licensing and regulatory necessities.
Excel in a fast-paced startup culture, efficiently working both independently and collaboratively.
Exhibit strong analytical and problem-solving skills, providing practical, solution-focused legal guidance on technology-related matters.
As a vital member of the team, you will be responsible for conducting thorough legal research and analysis on regulatory and policy matters concerning the cryptocurrency industry and blockchain technology. Your expertise will be utilized to offer well-founded legal counsel on technology-related financial regulations and crypto issues. Precise drafting and detailed review of legal documentation, specializing in technology-related corporate, litigation, and regulatory concerns, will be part of your duties. Providing guidance on ensuring adherence to the appropriate laws governing financial services, crypto, blockchain technology, smart contracts, and decentralized applications will be crucial. Collaborating closely with various teams, such as product, engineering, and business, you will provide legal advice on a broad spectrum of technology-related subjects. Representing the company with professionalism and tact in negotiations and engagements with regulators, policymakers, and industry stakeholders regarding technology is paramount. Meticulously staying informed about legal and regulatory changes in the continuously evolving crypto industry and blockchain technology arena, you will proactively share insights and recommendations with the legal team and relevant stakeholders and engage with regulators as needed.
Responsibilities
Conduct thorough legal research and analysis on regulatory and policy issues linked to the cryptocurrency industry and blockchain technology.
Utilize expertise to provide sound legal guidance and advice on technology-related financial regulation and crypto matters.
Precisely draft and meticulously review legal documents and agreements, focusing on technology-related corporate, litigation, and regulatory aspects.
Advise on ensuring compliance with laws and regulations governing financial services, crypto, blockchain technology, smart contracts, and decentralized applications.
Collaborate with interdepartmental teams to provide legal guidance and advice on technology-related matters.
Represent the company in negotiations and interactions with regulators, policymakers, and industry stakeholders on technology-related subjects.
Stay aware of legal and regulatory developments within the crypto industry and the blockchain technology landscape.
Proactively share insights and recommendations with the legal team and key stakeholders.
Engage with regulators when necessary.
Requirements
Possess 5-8 years of overall legal experience, emphasizing financial regulation or regulatory affairs with a substantial understanding of blockchain technology and the cryptocurrency industry.
Licensed to practice in UAE.
Demonstrate exceptional drafting and communication skills with a proven ability to convey complex legal and technical concepts effectively to non-legal audiences.
Knowledgeable about financial products and relevant licensing and regulatory necessities.
Excel in a fast-paced startup culture, efficiently working both independently and collaboratively.
Exhibit strong analytical and problem-solving skills, providing practical, solution-focused legal guidance on technology-related matters.
Сrypto.com
Senior Financial Crimes Analyst- EU, Malta
Saint Julian's, Malta
Saint Julian's, Malta
Full time
Hybrid
Our Local Programs and Regulatory Compliance team is dedicated to ensuring adherence to local laws and regulations in the countries of operation.
Key Responsibilities:
Functioning as a secondary line of defense by overseeing and meticulously reviewing intricate and high-risk investigative casework across various financial crime typologies.
Assessing and scrutinizing high-risk reports, including Suspicious Transaction Reports (STRs) and Suspicious Activity Reports (SARs), aligning with local and international compliance standards.
Conducting meticulous reviews of sanctions-related investigations, managing escalations as needed, and scrutinizing potential matches to regional watchlists.
Analyzing the risks associated with Politically Exposed Persons (PEPs) and assessing financial crime vulnerabilities.
Maintaining an updated knowledge base of local AML/CFT regulations, best practices, and risk management protocols.
Contributing to the development and implementation of internal procedures to enhance escalation processes.
Coordinating investigation-related queries from law enforcement bodies and Financial Intelligence Units (FIUs).
Serving as a liaison with relevant compliance teams and stakeholders.
Demonstrating sound judgment when handling complex and high-risk cases, ensuring well-balanced and reasoned decisions.
Job Requirements:
Minimum of two years of relevant experience in an AML/CFT role within a regulated financial institution in Malta, with experience in virtual financial assets being beneficial.
Profound understanding of AML/CFT regulations in the fintech industry.
Diverse compliance experience covering AML, Sanctions, KYC, and Onboarding.
Hands-on experience in conducting financial crime investigations and compiling detailed narratives.
Experience with filing Reports through the FIAU GoAml Portal is advantageous.
Ability to work independently with minimal supervision.
Strong organizational skills, proficiency in multitasking under deadline pressure, and prioritization capabilities.
Excellent written and verbal communication skills.
Proficiency in analyzing numerical data using tools like Excel.
Preferable experience with blockchain analytics and monitoring tools.
Knowledge of digital assets and fintech products is desirable.
CAMS certification or willingness to obtain it is preferred.
Life @ Crypto.com
Fostering a culture of empowerment and innovation within a supportive and ambitious team.
Encouraging proactive and transformational work environments to spark innovative solutions.
Investing in employees' growth by developing diverse skill sets.
Promoting a collaborative work culture focused on mutual support.
Flexible work arrangements, including hybrid or remote setups.
Internal mobility programs offering diverse career opportunities.
Benefits:
Competitive salary.
Generous annual leave entitlement, including special occasions like birthdays and work anniversaries.
Work perks, including a Crypto.com visa card upon joining.
About Crypto.com:
Established in 2016, Crypto.com serves over 80 million customers globally, as one of the fastest-growing cryptocurrency platforms. With a vision to make Cryptocurrency in Every Wallet™, Crypto.com prioritizes security, privacy, and compliance while driving cryptocurrency adoption through innovation.
Crypto.com is committed to upholding equal opportunities, diversity, and inclusion in all recruitment practices and values a team with various backgrounds and skills. All applicant data will be used solely for recruitment purposes. Please note that only shortlisted candidates will be contacted.
Key Responsibilities:
Functioning as a secondary line of defense by overseeing and meticulously reviewing intricate and high-risk investigative casework across various financial crime typologies.
Assessing and scrutinizing high-risk reports, including Suspicious Transaction Reports (STRs) and Suspicious Activity Reports (SARs), aligning with local and international compliance standards.
Conducting meticulous reviews of sanctions-related investigations, managing escalations as needed, and scrutinizing potential matches to regional watchlists.
Analyzing the risks associated with Politically Exposed Persons (PEPs) and assessing financial crime vulnerabilities.
Maintaining an updated knowledge base of local AML/CFT regulations, best practices, and risk management protocols.
Contributing to the development and implementation of internal procedures to enhance escalation processes.
Coordinating investigation-related queries from law enforcement bodies and Financial Intelligence Units (FIUs).
Serving as a liaison with relevant compliance teams and stakeholders.
Demonstrating sound judgment when handling complex and high-risk cases, ensuring well-balanced and reasoned decisions.
Job Requirements:
Minimum of two years of relevant experience in an AML/CFT role within a regulated financial institution in Malta, with experience in virtual financial assets being beneficial.
Profound understanding of AML/CFT regulations in the fintech industry.
Diverse compliance experience covering AML, Sanctions, KYC, and Onboarding.
Hands-on experience in conducting financial crime investigations and compiling detailed narratives.
Experience with filing Reports through the FIAU GoAml Portal is advantageous.
Ability to work independently with minimal supervision.
Strong organizational skills, proficiency in multitasking under deadline pressure, and prioritization capabilities.
Excellent written and verbal communication skills.
Proficiency in analyzing numerical data using tools like Excel.
Preferable experience with blockchain analytics and monitoring tools.
Knowledge of digital assets and fintech products is desirable.
CAMS certification or willingness to obtain it is preferred.
Life @ Crypto.com
Fostering a culture of empowerment and innovation within a supportive and ambitious team.
Encouraging proactive and transformational work environments to spark innovative solutions.
Investing in employees' growth by developing diverse skill sets.
Promoting a collaborative work culture focused on mutual support.
Flexible work arrangements, including hybrid or remote setups.
Internal mobility programs offering diverse career opportunities.
Benefits:
Competitive salary.
Generous annual leave entitlement, including special occasions like birthdays and work anniversaries.
Work perks, including a Crypto.com visa card upon joining.
About Crypto.com:
Established in 2016, Crypto.com serves over 80 million customers globally, as one of the fastest-growing cryptocurrency platforms. With a vision to make Cryptocurrency in Every Wallet™, Crypto.com prioritizes security, privacy, and compliance while driving cryptocurrency adoption through innovation.
Crypto.com is committed to upholding equal opportunities, diversity, and inclusion in all recruitment practices and values a team with various backgrounds and skills. All applicant data will be used solely for recruitment purposes. Please note that only shortlisted candidates will be contacted.
Wintermute
Senior Compliance Officer - Broker Dealer
New York, USA
New York, USA
Full time
Hybrid
About Wintermute
Wintermute is a technology unicorn and a prominent global player in digital asset markets, specializing in crypto-native algorithmic trading. As the largest of its kind, Wintermute provides liquidity across major exchanges and platforms, offering a diverse range of spot and derivatives products on its OTC desk. With a broad client base of over 2,000 counterparties spanning both crypto natives and traditional financial institutions, Wintermute actively contributes to the blockchain ecosystem through its involvement in DeFi, investments, partnerships, and incubations.
Founded in 2017 by industry experts, Wintermute has successfully navigated various cycles in the crypto space. The company blends the technological rigor of high-frequency trading firms in traditional markets with the innovative and entrepreneurial culture typical of tech startups.
Nature of the Role:
Wintermute seeks a Chief Compliance Officer (CCO) responsible for ensuring broker-dealer compliance with SEC, FINRA, and state rules and regulations. The primary focus of this role is to establish, implement, and maintain the broker-dealer compliance program while collaborating with Wintermute’s global compliance team to ensure adherence to regulatory requirements.
Key Responsibilities:
Develop and enforce standards, policies, and procedures for the broker-dealer compliance program.
Manage FINRA Gateway filings, regulatory reporting submissions, and broker-dealer audits.
Supervise trade-related compliance, including equity securities reporting.
Lead responses to regulatory inquiries and oversee the US firm’s AML compliance program.
Collaborate with various functions to address regulatory issues that may affect business operations.
Assist in creating compliance materials and training resources based on regulatory standards.
Review and approve marketing materials to ensure compliance with financial promotion rules.
Support compliance projects such as authorizations and transaction monitoring.
Stay abreast of regulatory changes, interpreting and implementing new regulations.
Analyze regulator publications and communicate their implications to stakeholders.
Hard Skills Requirements:
Must hold Series 7 and 24 licenses.
Minimum 8 years of compliance experience, ideally in a senior broker-dealer support role.
Proficient in SEC and FINRA rules and regulations.
Experience in proprietary trading, financial services, and/or crypto.
Ability to interpret and implement changes in broker-dealer compliance regulations.
Strong attention to detail and ability to manage deadlines.
Excellent written and verbal communication skills.
Other Requirements:
Experience with ATS and TRACE reporting and a background in securities trading.
Interest in algorithmic trading and decentralized finance.
Ownership mentality, focusing on company growth and compliance risk mitigation.
Strategic thinking combined with hands-on execution.
Aligned with Wintermute culture values, demonstrating determination, ambition, and humility.
Thrive in a non-hierarchical, entrepreneurial work environment with a focus on results.
Flexible to work non-traditional hours and collaborate within a team environment in London or Singapore.
Join our dynamic team and benefit from:
Opportunity to be part of an innovative global trading firm.
Enjoy engaging projects with accelerated responsibilities.
Vibrant working culture with team events, outings, and a unique office space.
Competitive performance-based compensation.
Note:
This is a fully remote role with eligibility to work in the US.
Preferences for candidates in New York or the East Coast region.
Wintermute is a technology unicorn and a prominent global player in digital asset markets, specializing in crypto-native algorithmic trading. As the largest of its kind, Wintermute provides liquidity across major exchanges and platforms, offering a diverse range of spot and derivatives products on its OTC desk. With a broad client base of over 2,000 counterparties spanning both crypto natives and traditional financial institutions, Wintermute actively contributes to the blockchain ecosystem through its involvement in DeFi, investments, partnerships, and incubations.
Founded in 2017 by industry experts, Wintermute has successfully navigated various cycles in the crypto space. The company blends the technological rigor of high-frequency trading firms in traditional markets with the innovative and entrepreneurial culture typical of tech startups.
Nature of the Role:
Wintermute seeks a Chief Compliance Officer (CCO) responsible for ensuring broker-dealer compliance with SEC, FINRA, and state rules and regulations. The primary focus of this role is to establish, implement, and maintain the broker-dealer compliance program while collaborating with Wintermute’s global compliance team to ensure adherence to regulatory requirements.
Key Responsibilities:
Develop and enforce standards, policies, and procedures for the broker-dealer compliance program.
Manage FINRA Gateway filings, regulatory reporting submissions, and broker-dealer audits.
Supervise trade-related compliance, including equity securities reporting.
Lead responses to regulatory inquiries and oversee the US firm’s AML compliance program.
Collaborate with various functions to address regulatory issues that may affect business operations.
Assist in creating compliance materials and training resources based on regulatory standards.
Review and approve marketing materials to ensure compliance with financial promotion rules.
Support compliance projects such as authorizations and transaction monitoring.
Stay abreast of regulatory changes, interpreting and implementing new regulations.
Analyze regulator publications and communicate their implications to stakeholders.
Hard Skills Requirements:
Must hold Series 7 and 24 licenses.
Minimum 8 years of compliance experience, ideally in a senior broker-dealer support role.
Proficient in SEC and FINRA rules and regulations.
Experience in proprietary trading, financial services, and/or crypto.
Ability to interpret and implement changes in broker-dealer compliance regulations.
Strong attention to detail and ability to manage deadlines.
Excellent written and verbal communication skills.
Other Requirements:
Experience with ATS and TRACE reporting and a background in securities trading.
Interest in algorithmic trading and decentralized finance.
Ownership mentality, focusing on company growth and compliance risk mitigation.
Strategic thinking combined with hands-on execution.
Aligned with Wintermute culture values, demonstrating determination, ambition, and humility.
Thrive in a non-hierarchical, entrepreneurial work environment with a focus on results.
Flexible to work non-traditional hours and collaborate within a team environment in London or Singapore.
Join our dynamic team and benefit from:
Opportunity to be part of an innovative global trading firm.
Enjoy engaging projects with accelerated responsibilities.
Vibrant working culture with team events, outings, and a unique office space.
Competitive performance-based compensation.
Note:
This is a fully remote role with eligibility to work in the US.
Preferences for candidates in New York or the East Coast region.