Customer Success Manager

Status
United States
Full time
Remote
Compensation is not specified
Role
Customer Success Manager
Description

About Toku

At Toku, we specialize in providing cutting-edge global compensation and employment solutions. Our innovative platform offers real-time tax calculations, a unified global API for employment needs, and seamless processing of non-monetary compensations like stock or token grants.

Toku is an essential partner for crypto companies and their legal representatives during token generation events (TGE) and launches. Our flagship product, Token Grant Administration (TGA), serves as a robust token cap table management system, which has rapidly grown to handle billions of dollars in on-platform value within a short span.

Having secured a $20 million investment from a consortium spearheaded by Blockchain Capital, Toku boasts support from a range of notable investors, including Protocol Labs founder Juan Benet and Alchemy co-founders Nikil Viswanathan and Joe Lau.

About the Role

We are seeking a Customer Success Manager who will be dedicated to fostering and managing strong client relationships at Toku. The primary aim of this role is to ensure that our clients have a positive experience using our services. This position involves addressing and resolving various issues related to payroll, employment, token grants, and global immigration matters.

Successful candidates for our Customer Success team must possess a solid background in payroll management, gained from either in-house experience or working with external payroll providers/EORs.

This hands-on role combines expertise in payroll management with a focus on customer relationship management. The ideal candidate will guarantee precision and compliance in payroll services while serving as a reliable point of contact for clients, delivering exceptional service and support.

Responsibilities

  • Serve as the initial point of contact for clients, addressing payroll-related queries and handling routine issues.
  • Assist clients throughout the onboarding process to ensure a smooth transition to our payroll services.
  • Troubleshoot any payroll discrepancies or errors, collaborating with internal teams and local partners to swiftly resolve issues.
  • Escalate complex payroll or compliance concerns to senior team members for prompt resolution and client communication.
  • Collaborate with different teams within the organization to provide seamless customer experiences and effectively address customer inquiries.
  • Conduct regular client check-ins to evaluate satisfaction levels, recognize areas for improvement, and offer guidance on best practices.
  • Aid in processing employee payrolls, ensuring accurate wage calculations, proper deductions, and compliance with local regulations.
  • Coordinate with stakeholders to guarantee accurate payroll execution, aligned with specific country laws, and manage payroll submissions including salary adjustments, bonuses, and deductions.

Minimum Qualifications

  • A Bachelor's degree in a relevant field or equivalent practical experience.
  • A minimum of 3 years in a payroll role, either in-house or with external payroll providers.
  • Experience in managing internal and external stakeholders, adept at problem-solving while maintaining relationships.
  • Strong written and verbal communication skills that foster effective customer engagement.
  • Customer-centric approach with a genuine dedication to helping customers achieve success.
  • Excellent problem-solving skills, focused on delivering practical solutions.
  • Analytical mindset with the ability to utilize data for informed decision-making.
  • Self-motivated, proactive, and independent worker who excels in a fast-paced environment.

Benefits and Compensation

  • Remote-first work culture
  • Flexible working hours
  • Competitive salary
  • Competitive equity
  • Apple laptop

Toku is an equal opportunity employer striving for diversity across our team. We value different backgrounds, perspectives, and experiences and do not discriminate based on various legally protected characteristics. We strongly encourage applicants from underrepresented communities, including women, minorities, LGBTQ+, and individuals with diverse backgrounds to apply.

We recommend using Rezi.ai to assess resume quality before submitting your application.

Skills Required
Avatar
Toku
Company size
Not specified
Location
United States
Description
Not specified
Status

More Full-time Jobs

Show more

Paralegal Intern

Lausanne, Switzerland +1
Lausanne, Switzerland +1
Full time
Office
Let's revolutionize the world of crypto wealth management by enhancing accessibility, transparency, and user-friendly investing experiences for all individuals.

Within our platform lies the Meta-Exchange (MEX), a sophisticated routing engine linking numerous exchanges and liquidity sources to provide optimal execution within a unified, seamless application.

Driven by individuals behind each wallet, we are a Swiss-engineered and regulated platform trusted by close to one million users overseeing over $1B in crypto assets. Our dedication lies in continuously enhancing users' interaction with crypto.

In the fast-evolving crypto industry, SwissBorg pioneers by assisting hundreds of thousands of individuals in growing and managing their wealth through a trusted and regulated platform. As a Paralegal Intern, you will collaborate closely with our Legal team to gain valuable insights into the operations of a MiCA-regulated crypto business while contributing significantly to the team's daily activities.

Ideally, we seek a candidate with a paralegal background, though a completed law degree is not mandatory. A strong grasp of legal basics, nearing the end of your studies, is preferred.

If you lack a legal background, we welcome candidates with robust administrative skills, a passion for learning, and enthusiasm to grow legal knowledge on the job.

Key Responsibilities:

Offer general administrative assistance to the Legal & HR teams.

Manage a section of the contracts lifecycle by handling incoming requests, preparing documents based on templates, monitoring review and signature status, and maintaining updated personnel files.

Deal with correspondence and document requests from external entities.

Support user succession cases processing.

Assist in responding to due diligence questionnaires from partners during onboarding, with necessary training and guidance.

Obtain official and certified personal and corporate documentation, collaborating with notaries and chancelleries among others.

Organize wet-ink signatures, manage document filing (both digital and hard copies), and perform various ad-hoc administrative duties.

Qualifications:

Interest in or exposure to the Swiss legal system, with a legal or paralegal background being a bonus.

Organized and methodical approach to administrative tasks, coupled with a genuine eagerness to learn on the job.

Based in or near Lausanne, able to work from our office for a minimum of 3 days weekly (required, not preferred).

Fluent in French and English.

Outstanding attention to detail and an organized approach to record-keeping.

Comfortable transitioning between routine administrative tasks and specialized, training-oriented responsibilities.

Internal Auditor

Taipei, Taiwan
Taipei, Taiwan
Full time
Remote
Binance is a prominent player in the global blockchain space, known for operating the world’s largest cryptocurrency exchange in terms of trading volume and user base. Trusted by millions in over 100 countries, we prioritize industry-leading security, transparent user fund management, high-speed trading engine, deep liquidity, and a diverse array of digital asset products. Our offerings span trading, finance, education, research, payments, institutional services, Web3 features, and more. At Binance, we harness the power of digital assets and blockchain to create a financially inclusive ecosystem aimed at promoting financial freedom and enhancing financial accessibility on a global scale.

Responsibilities:

Develop an independent internal audit system and formulate an annual audit plan.

Create self-assessment and self-inspection mechanisms covering areas such as AML/CFT compliance, information security, asset custody, and fairness of trading.

Perform regular audits and project-based reviews to assess the adequacy, reasonableness, and efficiency of the internal control system.

Evaluate the segregation of customer and proprietary assets and review mechanisms for virtual asset listing/delisting and prevention of unfair trading.

Audit wallet management protocols, information system security practices, and access control management.

Provide actionable recommendations for addressing audit findings and monitor progress in remediation.

Conduct at least one annual information security management audit, including penetration testing and vulnerability scanning.

Ensure independence in audit personnel by prohibiting simultaneous roles as AML/CFT compliance officers.

Present audit results regularly to the Board of Directors and the Audit Committee.

Requirements:

Bachelor's degree or higher in Accounting, Auditing, Finance, Information Management, or related fields.

Minimum of 4 years of internal audit experience in the financial industry or Virtual Asset Service Provider (VASP) sector.

Possession of certifications like CIA, CFE, CISA, or an FSC-recognized audit certification.

Proficiency in internal control frameworks (such as COSO) and principles of risk management.

Strong data analysis skills and proficiency in audit tools for enhanced efficiency.

Understanding of virtual asset business characteristics, blockchain technology, and VASP regulatory frameworks.

Bilingual proficiency in English and Mandarin to facilitate coordination with international partners.

Demonstrated abilities in independent decision-making, logical analysis, and report writing.

Why Binance:

Contribute to shaping the future within the premier blockchain ecosystem globally.

Collaborate with top-tier talent in a globally-focused, flat structure organization.

Engage in unique, fast-paced projects with autonomy amidst an innovative setting.

Thrive in a results-oriented work environment offering career growth and continual learning.

Benefit from a competitive salary and comprehensive company perks.

Enjoy the flexibility of a work-from-home arrangement, subject to the nature of the business team's work.

Binance is an equal opportunity employer committed to fostering a diverse workforce as a core element of our sustained success.

Compliance EDD & High Risk Client Team Lead

South America
South America
Full time
Remote
Binance, a leading global blockchain ecosystem renowned for its cryptocurrency exchange, is searching for an experienced Team Lead to manage the High-Risk Client & Enhanced Due Diligence (EDD) team. This team's primary responsibility is to review and handle high-risk individual and retail client cases. The ideal candidate should possess extensive Anti-Money Laundering/Know Your Customer (AML/KYC) knowledge, excellent judgement for complex EDD decisions, and a proven track record of leading compliance teams successfully.

Key Responsibilities:

Supervise and assess high-risk individual and retail client cases punctually and accurately within specified timeframes.

Lead intricate EDD reviews, which involve evaluating Politically Exposed Persons (PEPs), adverse media findings, and source of wealth/funds assessments, offering expert guidance to analysts on case resolutions and optimal practices.

Serve as the main point of escalation for the team and collaborate with cross-functional stakeholders, engaging with Money Laundering Reporting Officers (MLROs) and Compliance leadership on challenging or borderline cases.

Direct the high-risk retail client off-boarding process in alignment with internal policies and regulatory obligations.

Monitor and enhance the quality of team outputs, driving improvements in EDD workflows, Standard Operating Procedures (SOPs), and decision-making frameworks.

Stay informed regarding AML/Counter-Financing of Terrorism (CFT) regulations and the latest developments in virtual currencies relevant to individual and retail clients.

Handle escalations from high-risk customers from the initial line of defense and other business units.

Develop various documents like policies, programs, procedures, training materials, and impact assessments.

Establish and maintain solid relationships with MLRO teams and key internal stakeholders.

Guide and cultivate team members, initiate AML/CFT training initiatives, and promote a high-performance work environment.

Requirements:

Bachelor's degree in Law, Business, Finance, or a related field.

At least 5 years of experience in AML/KYC compliance, focusing strongly on EDD and high-risk individual/retail clients.

A minimum of 2 years in a senior or leadership role.

Demonstrated expertise in EDD topics such as PEPs, adverse media, high-risk jurisdictions, and source of wealth/funds assessments.

Proficient in compliance tools like World-Check, ComplyAdvantage, Elliptic, or similar platforms.

Sound knowledge of AML/CFT frameworks in crypto or financial services.

Understanding of global licensing prerequisites pertinent to financial services and crypto-related operations.

Excellent communication, decision-making, and team leadership abilities.

Preferred certification such as CAMS or equivalent.

Experience in crypto or fintech is advantageous.

Why Binance:

Contribute to shaping the future with the leading blockchain ecosystem globally.

Collaborate with top-tier professionals in a global organization that focuses on user-centricity and has a flat structure.

Engage in challenging projects with autonomy in an innovative setting.

Flourish in a result-oriented workplace with growth opportunities and continuous learning.

Competitive salary and compreheensive company benefits.

Remote work arrangement flexibility based on the nature of the business team's work.

Binance upholds equal employment opportunity principles, valuing diversity in its workforce, essential for overall success and growth.

By submitting a job application, you acknowledge that you have reviewed and accepted the Candidate Privacy Notice.

Artificial intelligence tools may be used during the hiring process to support certain aspects, but all final decisions are made by human judgment. For further clarification on data processing, please reach out to us.

Regulatory Counsel - South Africa

South Africa
South Africa
Full time
Remote
Binance is a reputable global blockchain ecosystem known for operating the largest cryptocurrency exchange worldwide in terms of trading volume and registered users. With a strong presence in over 100 countries, we are a trusted platform for more than 300 million individuals. Our commitment to security, transparency, rapid trading speeds, liquidity, and a diverse range of digital asset products sets us apart in the industry. Binance's services encompass trading, finance, education, research, institutional services, payments, Web3 features, and more, all geared towards creating an inclusive financial environment for global financial accessibility and the advancement of digital assets and blockchain technology.

Job Responsibilities

Offer counsel on various regulatory topics across multiple African regions and globally, including product offerings, licensing, compliance, AML/CTF, and marketing limitations, vital for Binance's expansion.

Create and evaluate strategic plans and submissions for regulatory bodies, address regulatory queries, and contribute to long-term regulatory strategies.

Provide guidance to product and marketing teams on product scopes and campaign strategies in various African jurisdictions.

Collaborate with local teams to craft and execute legal and compliance initiatives and sustained regulatory strategies throughout Africa.

Stay updated on relevant legal and regulatory changes to provide strategic guidance, ensure compliance, and furnish reports and regulatory insights.

Prepare summaries for leadership, proposals, reports, and regulatory commentary pertaining to upcoming legislation.

Manage relationships with external legal firms and relevant stakeholders effectively.

Job Requirements

Must be admitted to practice either in South Africa or a common law jurisdiction.

Possess over 8 years of post-qualification experience from top-tier law firms or financial institutions.

Experience in advising financial entities and businesses on regulatory issues, including banks, investment managers, and payment platforms.

Strong skills in research, analysis, and document drafting.

Self-motivated, collaborative, and adaptable lawyer capable of working effectively in a dynamic environment, taking ownership of tasks, providing practical advice, and making risk-informed decisions.

Preference for non-contentious legal background; candidates with contentious experience are encouraged to apply.

Excellent command of written and spoken English.

Familiarity with AI tools is advantageous.

Why Binance:

Collaborate with a talented, globally diverse team within a user-focused organization offering autonomy and innovative projects.

Enjoy a results-driven workplace with room for personal growth, ongoing learning, competitive remuneration, and company benefits.

Work-from-home arrangements might vary based on job function requirements.

Binance is committed to fostering diversity in the workplace as we believe it is essential for our success. Your application signifies acknowledgment and acceptance of our Candidate Privacy Notice. Artificial intelligence (AI) tools may be utilized during the hiring process to enhance recruitment processes. Rest assured that final hiring decisions are human-driven. For further information about data processing, please reach out to us.

Senior Corporate Legal Counsel

Europe +3
Europe +3
Full time
Remote
Binance is a renowned global blockchain ecosystem known for operating the largest cryptocurrency exchange in terms of trading volume and user base. With a strong reputation for security, transparency, speed, liquidity, and a diverse range of digital asset products, we serve over 300 million users in more than 100 countries. Our offerings span across trading, finance, education, research, payments, institutional services, Web3 features, and more, utilizing digital assets and blockchain technology to create an inclusive financial ecosystem that promotes financial access and the freedom of money worldwide.

As a vital member of Binance's Corporate Legal Affairs team, you will take on the role of a senior legal counsel, overseeing complex strategic initiatives in corporate transactions, governance, reorganizations, intra-group arrangements, board secretarial duties, and entity management on a global scale.

Responsibilities:

Develop and execute group legal strategy aligned with the organization's overall business objectives.

Provide comprehensive, business-focused legal advice and support, managing legal responses to internal and external matters, leading negotiations, and communications.

Lead and support various transactional, reorganization, and corporate governance projects globally, including M&A, investments, joint ventures, and restructurings.

Draft and review legal documents, conduct risk assessments, and offer suggestions to enhance business value while reducing risks.

Collaborate with cross-functional teams, provide legal support, and train non-legal colleagues on risk mitigation and compliance.

Stay updated on current laws, legal developments, and ensure consistency in legal matters across the organization.

Take calculated risks, address identified issues, and implement innovative solutions to meet evolving business needs.

Requirements:

Must be a qualified legal practitioner in a prominent jurisdiction with substantial corporate legal experience.

Typically over 8 years of post-qualification experience, with a background in a top law firm or established corporate/in-house role.

Specialization in corporate transactional work and corporate governance, with expertise in managing complex projects across multiple jurisdictions.

Strong legal skills, business acumen, and the ability to thrive in a fast-paced in-house environment.

Collaborative team player with exceptional problem-solving, analytical, and organizational skills.

Ability to create and implement creative solutions, possess excellent legal drafting and interpretation abilities.

Why Binance:

Shape the future with the world's leading blockchain ecosystem.

Collaborate with a global organization of top talent in a user-centric setting.

Engage in unique, fast-paced projects autonomously within an innovative environment.

Grow your career, learn continuously, and thrive in a results-driven workplace.

Competitive salary and company benefits.

Work-from-home flexibility based on the nature of the business team's work.

Binance is an equal opportunity employer, promoting diversity as a fundamental element of our success. By applying for a job at Binance, you agree to our Candidate Privacy Notice. AI tools may be used in parts of the hiring process to support recruitment efforts, but final decisions are human-driven. For more information on data processing, please contact us.