Customer Success Manager
North West River, Canada +1
Full time
Office
Compensation is not specified
Role
Customer Success Manager
Description
BitGo is a prominent infrastructure provider of digital asset solutions, offering various services such as custody, wallets, staking, trading, financing, and settlement from regulated cold storage. Established in 2013, our primary focus has been to facilitate secure navigation of the digital asset space for our clients. With a global reach and multiple Trust companies, BitGo caters to numerous institutions, including leading brands, exchanges, and platforms in the industry, as well as millions of retail investors globally. Serving as the operational foundation of the digital economy, BitGo plays a key role in handling a substantial portion of Bitcoin network transactions. It stands as the largest independent digital asset custodian and staking provider worldwide.
Our team of Customer Success Managers collaborates closely with institutional clients and partners, providing top-tier service to help identify their business needs and ensure optimal usage of BitGo products. We are currently seeking a Customer Success Manager based in Singapore to build strong client relationships across the APAC region.
Responsibilities:
- Facilitate the onboarding process for new customers, ensuring a seamless transition and comprehension of our suite of products and services.
- Manage Relationships: Establish and maintain enduring relationships with clients, serving as their primary contact point.
- Support: Deliver timely and efficient support to address customer inquiries, issues, and requests, with timely escalations for swift resolution.
- Product Education: Educate customers about the features and capabilities of our products and services to help them maximize utility and achieve their objectives.
- Customer Feedback: Gather and communicate customer feedback to internal teams to drive product development, enhance marketing strategies, and improve overall customer experience.
Skills & Experience:
- Minimum of 3+ years in client-facing roles within the technology or finance sectors.
- Eagerness to learn, coupled with a strong curiosity to understand complex systems.
- Proficiency in English and Mandarin languages.
- Passion for championing customer needs with empathy and acting as their advocate.
- Entrepreneurial mindset with a strong sense of ownership and accountability in delivering results.
- Proficiency in managing conflicting priorities and strong problem-solving skills.
- Excellent written and verbal communication abilities.
- Preferred experience in the cryptocurrency trading and custody space.
Why Join BitGo?
Disrupting an industry demands vision, innovation, technical expertise, dedication, drive for delivery, collaboration, and execution. Become part of a team of exceptional individuals who strive for excellence and embody our core values of ownership, craftsmanship, and transparent communication. We seek new team members who bring innovative thinking, problem-solving skills, and a willingness to take risks to revolutionize the global financial markets.
Consider a career at BitGo for:
- Competitive base salary, bonuses, and stock options.
- Comprehensive health insurance coverage for employees, partners, and dependents.
- Paid parental leave and vacation time.
- Complimentary custom meals and snacks.
- Tailored computer equipment and workplace furniture.
- Dynamic colleagues and an inspiring startup atmosphere.
The current trajectory of cryptocurrencies is one of the most groundbreaking transformations in the financial services sector. Join BitGo and be able to look back proudly, knowing you were part of the team that reshaped investing.
Skills Required
BitGo
Website
www.bitgo.comCompany size
Not specified
Location
United States
Description
Not specified
VaultChain
Assistant in Financial Technology and Trading Strategies (with Training)
Berlin, Germany
Berlin, Germany
Part time
Remote
Description
We are offering an opportunity to join our team and learn about cross-market trading strategies, focusing on identifying price differences of assets across multiple platforms. This role provides hands-on experience in financial technology, data analysis, and trading support.
As part of this position, you will:
Gain practical knowledge of market analysis and trading workflows
Learn how to recognize and evaluate opportunities across different platforms
Develop your skills in risk management and decision-making
Work with a mentor who will guide you step by step through the learning process
What we provide:
Comprehensive training program designed for beginners
Ongoing mentorship and professional support
Flexible schedule (approx. 1 hour a day required for study and practice)
Remote work setup with the possibility to grow into a larger role over time
This is a part-time, entry-level opportunity suitable for candidates with little or no prior experience. What matters most is your willingness to learn and apply new knowledge in practice.
Compensation: Competitive monthly pay structure with opportunities for progression as skills develop
We are offering an opportunity to join our team and learn about cross-market trading strategies, focusing on identifying price differences of assets across multiple platforms. This role provides hands-on experience in financial technology, data analysis, and trading support.
As part of this position, you will:
Gain practical knowledge of market analysis and trading workflows
Learn how to recognize and evaluate opportunities across different platforms
Develop your skills in risk management and decision-making
Work with a mentor who will guide you step by step through the learning process
What we provide:
Comprehensive training program designed for beginners
Ongoing mentorship and professional support
Flexible schedule (approx. 1 hour a day required for study and practice)
Remote work setup with the possibility to grow into a larger role over time
This is a part-time, entry-level opportunity suitable for candidates with little or no prior experience. What matters most is your willingness to learn and apply new knowledge in practice.
Compensation: Competitive monthly pay structure with opportunities for progression as skills develop
ghed santos
Founding Head of Engineering
San Francisco, USA
San Francisco, USA
Full time
Remote
About The Project:The project is a venture-backed stealth mode project having raised $2 million and building a Social Intelligence Engine designed to power smarter, faster crypto trading. We're combining advanced data infrastructure and real-time intelligence to unlock new trading possibilities. About the Role:We're looking for a tech-savvy, investor-facing leader with an engineering background to represent us on the frontlines. This is not a research role it's about amplifying our voice, building relationships, and being the bridge between our technology and the world. Key Responsibilities:1）Represent us externally at hackathons, pitch events, conferences, and investor meetings.2）Be our lead evangelist clearly explaining our tech vision to both technical and non-technical audiences.3）Drive fundraising efforts with compelling presentations, clear strategy narratives, and investor Q&A.4）Partner closely with engineering/product to demo the platform, shape the roadmap, and turn market feedback into action. Requirements:1）Strong engineering background (AI, blockchain, data infrastructure, or similar).2）Proven experience in investor-facing roles, including fundraising and pitching.3）Excellent presentation and communication skills, with a track record of representing projects publicly.4）Experience participating in or leading hackathons, demos, and tech events.5）Understanding of consumer behavior data in gaming and apps is a plus.6）Familiarity with Web3, crypto, and developer communities. Compensation:Competitive salary + equity + team token + and performance-based incentives.
Payment in Crypto
Сrypto.com
Senior Backend QA Engineer
Taipei, Taiwan
Taipei, Taiwan
Full time
Hybrid
We are seeking an individual to join our dynamic team responsible for designing, developing, maintaining, and enhancing software for a variety of venture projects. These projects are closely related to our core businesses and are rapidly launched with a lean team structure. You will play a key role in shaping the design of various elements within scalable applications, spanning from frontend user interfaces to backend infrastructure.
Responsibilities:
Conduct code reviews and design discussions with backend feature teams to establish thorough testing strategies beforehand, ensuring comprehensive coverage of critical business processes and promoting a mindset of test-driven development.
Evaluate automated test scenarios for backend services and APIs, emphasizing the validation of business logic.
Assess the backend codebase for test feasibility and completeness of scenario coverage, offering actionable feedback to enhance quality practices and maintain consistent standards across teams.
Manage and execute test cases for backend services, analyze test outcomes, and present reports on testing and defect metrics to facilitate continuous quality enhancements.
Lead the planning and execution of performance testing strategies to ensure that backend services can scale effectively under high loads and real-world conditions.
Contribute to security testing activities, such as conducting API vulnerability assessments and ensuring data protection validation, to enhance overall system reliability.
Requirements:
Proficiency in understanding Ruby on Rails and Golang codebases is essential; practical experience is a plus.
Solid grasp of backend architecture patterns, microservices, and challenges related to testing distributed systems.
Familiarity with common technologies like PostgreSQL, Kafka, RabbitMQ, and Redis.
Ability to translate functional requirements and use cases into well-defined test plans and cases for backend systems.
Strong problem-solving skills, customer focus, and analytical abilities.
Knowledge of performance testing tools and methodologies, including the ability to design and analyze load and stress tests.
Excellent verbal and written communication skills and the capacity to collaborate effectively with technical teams.
Passion for improving code quality through close interaction with development teams.
Expertise in automation testing of RESTful and WebSocket APIs, utilizing frameworks like Pytest and tools like Postman.
Proficiency in using Postman or similar tools for backend service validation.
Proficiency in English and Mandarin (both written and spoken); knowledge of Cantonese is advantageous.
Life at Crypto.com:
Encourages employees to explore new opportunities within a supportive team.
Provides a proactive and transformational working environment that encourages innovative solutions.
Offers opportunities for personal and professional growth through skill development.
Fosters a supportive work culture where colleagues help and support each other.
Encourages teamwork to achieve the common goal of cryptocurrency adoption.
Supports work flexibility with flexible hours and hybrid or remote work arrangements.
Facilitates career progression through an internal mobility program.
Provides work perks, including a crypto.com visa card upon joining.
Benefits:
Competitive salary.
Generous annual leave package, including birthday and work anniversary leave.
Offers flexibility in work hours and hybrid or remote work options.
Opportunities for career advancement through an internal mobility program.
Work perks include a crypto.com visa card upon joining.
About Crypto.com:
Crypto.com, established in 2016, serves over 80 million customers worldwide and is one of the fastest-growing cryptocurrency platforms globally. Committed to promoting the adoption of cryptocurrency through innovation, Crypto.com is dedicated to creating a fairer digital ecosystem. The organization prioritizes security, privacy, and compliance in all endeavors.
Crypto.com is an equal opportunities employer that values diversity and inclusion, welcoming candidates from varied backgrounds to strengthen the team. Personal data provided by applicants will only be used for recruitment purposes. Only shortlisted candidates will be contacted.
Responsibilities:
Conduct code reviews and design discussions with backend feature teams to establish thorough testing strategies beforehand, ensuring comprehensive coverage of critical business processes and promoting a mindset of test-driven development.
Evaluate automated test scenarios for backend services and APIs, emphasizing the validation of business logic.
Assess the backend codebase for test feasibility and completeness of scenario coverage, offering actionable feedback to enhance quality practices and maintain consistent standards across teams.
Manage and execute test cases for backend services, analyze test outcomes, and present reports on testing and defect metrics to facilitate continuous quality enhancements.
Lead the planning and execution of performance testing strategies to ensure that backend services can scale effectively under high loads and real-world conditions.
Contribute to security testing activities, such as conducting API vulnerability assessments and ensuring data protection validation, to enhance overall system reliability.
Requirements:
Proficiency in understanding Ruby on Rails and Golang codebases is essential; practical experience is a plus.
Solid grasp of backend architecture patterns, microservices, and challenges related to testing distributed systems.
Familiarity with common technologies like PostgreSQL, Kafka, RabbitMQ, and Redis.
Ability to translate functional requirements and use cases into well-defined test plans and cases for backend systems.
Strong problem-solving skills, customer focus, and analytical abilities.
Knowledge of performance testing tools and methodologies, including the ability to design and analyze load and stress tests.
Excellent verbal and written communication skills and the capacity to collaborate effectively with technical teams.
Passion for improving code quality through close interaction with development teams.
Expertise in automation testing of RESTful and WebSocket APIs, utilizing frameworks like Pytest and tools like Postman.
Proficiency in using Postman or similar tools for backend service validation.
Proficiency in English and Mandarin (both written and spoken); knowledge of Cantonese is advantageous.
Life at Crypto.com:
Encourages employees to explore new opportunities within a supportive team.
Provides a proactive and transformational working environment that encourages innovative solutions.
Offers opportunities for personal and professional growth through skill development.
Fosters a supportive work culture where colleagues help and support each other.
Encourages teamwork to achieve the common goal of cryptocurrency adoption.
Supports work flexibility with flexible hours and hybrid or remote work arrangements.
Facilitates career progression through an internal mobility program.
Provides work perks, including a crypto.com visa card upon joining.
Benefits:
Competitive salary.
Generous annual leave package, including birthday and work anniversary leave.
Offers flexibility in work hours and hybrid or remote work options.
Opportunities for career advancement through an internal mobility program.
Work perks include a crypto.com visa card upon joining.
About Crypto.com:
Crypto.com, established in 2016, serves over 80 million customers worldwide and is one of the fastest-growing cryptocurrency platforms globally. Committed to promoting the adoption of cryptocurrency through innovation, Crypto.com is dedicated to creating a fairer digital ecosystem. The organization prioritizes security, privacy, and compliance in all endeavors.
Crypto.com is an equal opportunities employer that values diversity and inclusion, welcoming candidates from varied backgrounds to strengthen the team. Personal data provided by applicants will only be used for recruitment purposes. Only shortlisted candidates will be contacted.
Ubiminds
DevOps Engineer - 413
Brazil
Brazil
Full time
Remote
Role Summary
This is a full-time remote position with Ubiminds, where you will be involved in designing and implementing automated build, deployment, and infrastructure provisioning processes for a company focused on Public Safety. You will work on creating and managing CI/CD pipelines, setting up monitoring systems, and ensuring the security and compliance of the infrastructure. Collaboration with development and operations teams will be key to successfully planning and executing releases.
Key Responsibilities
Design and implement processes for automated build, deployment, and infrastructure provisioning.
Manage CI/CD pipelines to streamline software development.
Develop and integrate test automation frameworks with CI/CD tools.
Implement monitoring, logging, and alerting systems using tools like Datadog or New Relic.
Ensure infrastructure security and compliance following DevOps best practices.
Manage and monitor cloud infrastructure on platforms like AWS and Azure.
Troubleshoot performance and reliability issues across different environments.
Utilize tools such as Jenkins, GitLab CI/CD, GitHub for CI/CD processes.
Utilize Infrastructure-as-Code tools like Terraform.
Implement containerization and orchestration using Docker and Kubernetes.
Familiarity with monitoring tools like Datadog, New Relic, ELK, and Splunk.
Solid understanding of version control tools, especially Git.
Requirements
Hands-on experience in DevOps, systems engineering, or software engineering.
Proficiency with CI/CD tools like Jenkins, GitLab CI/CD, and GitHub.
Knowledge of AWS and Azure cloud services and infrastructure.
Experience with Infrastructure-as-Code tools, particularly Terraform.
Familiarity with containerization and orchestration technologies such as Docker and Kubernetes.
Strong knowledge of monitoring tools like Datadog, New Relic, ELK, and Splunk.
Proficient in version control tools, especially Git.
Preferred Qualifications
Relevant certifications in AWS, Azure, Kubernetes would be a plus.
Experience with SQL and NoSQL databases.
Previous work with microservices architectures is beneficial.
Soft Skills
Strong analytical and troubleshooting abilities.
Ability to collaborate effectively in cross-functional teams.
Willingness to adapt and learn new technologies.
Excellent written and verbal communication skills.
Ubiminds Benefits
Integration within US-based product teams.
Remote-first approach with provided MacBook.
Opportunities for English lessons, referral bonuses, and attending tech talks.
Back-office assistance, HR support, and growth prospects.
This is a full-time remote position with Ubiminds, where you will be involved in designing and implementing automated build, deployment, and infrastructure provisioning processes for a company focused on Public Safety. You will work on creating and managing CI/CD pipelines, setting up monitoring systems, and ensuring the security and compliance of the infrastructure. Collaboration with development and operations teams will be key to successfully planning and executing releases.
Key Responsibilities
Design and implement processes for automated build, deployment, and infrastructure provisioning.
Manage CI/CD pipelines to streamline software development.
Develop and integrate test automation frameworks with CI/CD tools.
Implement monitoring, logging, and alerting systems using tools like Datadog or New Relic.
Ensure infrastructure security and compliance following DevOps best practices.
Manage and monitor cloud infrastructure on platforms like AWS and Azure.
Troubleshoot performance and reliability issues across different environments.
Utilize tools such as Jenkins, GitLab CI/CD, GitHub for CI/CD processes.
Utilize Infrastructure-as-Code tools like Terraform.
Implement containerization and orchestration using Docker and Kubernetes.
Familiarity with monitoring tools like Datadog, New Relic, ELK, and Splunk.
Solid understanding of version control tools, especially Git.
Requirements
Hands-on experience in DevOps, systems engineering, or software engineering.
Proficiency with CI/CD tools like Jenkins, GitLab CI/CD, and GitHub.
Knowledge of AWS and Azure cloud services and infrastructure.
Experience with Infrastructure-as-Code tools, particularly Terraform.
Familiarity with containerization and orchestration technologies such as Docker and Kubernetes.
Strong knowledge of monitoring tools like Datadog, New Relic, ELK, and Splunk.
Proficient in version control tools, especially Git.
Preferred Qualifications
Relevant certifications in AWS, Azure, Kubernetes would be a plus.
Experience with SQL and NoSQL databases.
Previous work with microservices architectures is beneficial.
Soft Skills
Strong analytical and troubleshooting abilities.
Ability to collaborate effectively in cross-functional teams.
Willingness to adapt and learn new technologies.
Excellent written and verbal communication skills.
Ubiminds Benefits
Integration within US-based product teams.
Remote-first approach with provided MacBook.
Opportunities for English lessons, referral bonuses, and attending tech talks.
Back-office assistance, HR support, and growth prospects.
Binance
Binance Accelerator Program - DevSecOps Engineer, Infrastructure Security
Asia +9
Asia +9
Full time
Remote
We are looking for a dynamic individual to join our team as an Infrastructure Security Engineer (DevSecOps) Intern. In this role, you will play a vital part in enhancing and automating the security of our platform. The ideal candidate should have the technical prowess to solve intricate problems while also possessing the ability to simplify solutions effectively. Key attributes include the aptitude to identify technical debts and the capacity to establish standardized processes and systems within a zero-trust framework.
Your responsibilities will entail designing and implementing robust security measures for our cloud-based infrastructure. Working closely with various teams, you will ensure the ongoing security and compliance of our services within industry best practices.
Joining the Infrastructure Security Engineering unit at our organization will provide you with the opportunity to engage in groundbreaking projects with a direct impact on the security and resilience of the platform.
We seek individuals who are deeply enthusiastic about security and DevSecOps, showing a willingness to excel within a fast-paced, forward-thinking environment.
Responsibilities:
Develop and update internal security tools to elevate team security posture
Conduct daily security monitoring and operations to maintain system integrity
Deploy and oversee security services across our infrastructure
Aid teams in resolving security-related issues and implementing best practices
Take part in security incident investigations and response procedures
Collaborate with multidisciplinary teams to integrate security into the software development cycle
Automate security procedures and introduce ongoing security monitoring solutions
Requirements:
Proficient in Python or Go programming languages
Experience with the Vue framework
Strong command over Linux operating systems and core network security principles
Hands-on experience with AWS or other prominent cloud platforms
Skillful in using version control systems (Git) and cooperative software development workflows
Familiarity with designing and managing CI/CD pipelines, particularly emphasizing integrating security into the development processes
Exceptional problem-solving capabilities coupled with effective interpersonal and collaborative skills
Nice to Have:
Experience with AI/ML technologies, especially concerning security considerations
Expertise in large-context prompt engineering for security automation
Hands-on experience in implementing Agentic AI solutions
Proficiency in tools like Terraform or other Infrastructure as Code (IaC) tools
Why Us:
Contribute to shaping the future within the world's leading blockchain ecosystem
Engage with top-tier talents in a user-centric global organization with a flat structure
Undertake unique, fast-paced projects with autonomy in an innovative setting
Flourish in a results-oriented workplace with opportunities for career advancement and continual growth
Competitive salary and company benefits
Remote work options available (subject to the nature of the business team's work)
At our organization, we are dedicated to fostering diversity within our workforce, recognizing it as instrumental to our success. By submitting a job application, you acknowledge that you have read and accepted our Candidate Privacy Notice.
Your responsibilities will entail designing and implementing robust security measures for our cloud-based infrastructure. Working closely with various teams, you will ensure the ongoing security and compliance of our services within industry best practices.
Joining the Infrastructure Security Engineering unit at our organization will provide you with the opportunity to engage in groundbreaking projects with a direct impact on the security and resilience of the platform.
We seek individuals who are deeply enthusiastic about security and DevSecOps, showing a willingness to excel within a fast-paced, forward-thinking environment.
Responsibilities:
Develop and update internal security tools to elevate team security posture
Conduct daily security monitoring and operations to maintain system integrity
Deploy and oversee security services across our infrastructure
Aid teams in resolving security-related issues and implementing best practices
Take part in security incident investigations and response procedures
Collaborate with multidisciplinary teams to integrate security into the software development cycle
Automate security procedures and introduce ongoing security monitoring solutions
Requirements:
Proficient in Python or Go programming languages
Experience with the Vue framework
Strong command over Linux operating systems and core network security principles
Hands-on experience with AWS or other prominent cloud platforms
Skillful in using version control systems (Git) and cooperative software development workflows
Familiarity with designing and managing CI/CD pipelines, particularly emphasizing integrating security into the development processes
Exceptional problem-solving capabilities coupled with effective interpersonal and collaborative skills
Nice to Have:
Experience with AI/ML technologies, especially concerning security considerations
Expertise in large-context prompt engineering for security automation
Hands-on experience in implementing Agentic AI solutions
Proficiency in tools like Terraform or other Infrastructure as Code (IaC) tools
Why Us:
Contribute to shaping the future within the world's leading blockchain ecosystem
Engage with top-tier talents in a user-centric global organization with a flat structure
Undertake unique, fast-paced projects with autonomy in an innovative setting
Flourish in a results-oriented workplace with opportunities for career advancement and continual growth
Competitive salary and company benefits
Remote work options available (subject to the nature of the business team's work)
At our organization, we are dedicated to fostering diversity within our workforce, recognizing it as instrumental to our success. By submitting a job application, you acknowledge that you have read and accepted our Candidate Privacy Notice.