Customer Success Manager

BitGo is a prominent infrastructure provider of digital asset solutions, offering various services such as custody, wallets, staking, trading, financing, and settlement from regulated cold storage. Established in 2013, our primary focus has been to facilitate secure navigation of the digital asset space for our clients. With a global reach and multiple Trust companies, BitGo caters to numerous institutions, including leading brands, exchanges, and platforms in the industry, as well as millions of retail investors globally. Serving as the operational foundation of the digital economy, BitGo plays a key role in handling a substantial portion of Bitcoin network transactions. It stands as the largest independent digital asset custodian and staking provider worldwide.

Our team of Customer Success Managers collaborates closely with institutional clients and partners, providing top-tier service to help identify their business needs and ensure optimal usage of BitGo products. We are currently seeking a Customer Success Manager based in Singapore to build strong client relationships across the APAC region.

Responsibilities:

• Facilitate the onboarding process for new customers, ensuring a seamless transition and comprehension of our suite of products and services.
• Manage Relationships: Establish and maintain enduring relationships with clients, serving as their primary contact point.
• Support: Deliver timely and efficient support to address customer inquiries, issues, and requests, with timely escalations for swift resolution.
• Product Education: Educate customers about the features and capabilities of our products and services to help them maximize utility and achieve their objectives.
• Customer Feedback: Gather and communicate customer feedback to internal teams to drive product development, enhance marketing strategies, and improve overall customer experience.

Skills & Experience:

• Minimum of 3+ years in client-facing roles within the technology or finance sectors.
• Eagerness to learn, coupled with a strong curiosity to understand complex systems.
• Proficiency in English and Mandarin languages.
• Passion for championing customer needs with empathy and acting as their advocate.
• Entrepreneurial mindset with a strong sense of ownership and accountability in delivering results.
• Proficiency in managing conflicting priorities and strong problem-solving skills.
• Excellent written and verbal communication abilities.
• Preferred experience in the cryptocurrency trading and custody space.

Why Join BitGo?

Disrupting an industry demands vision, innovation, technical expertise, dedication, drive for delivery, collaboration, and execution. Become part of a team of exceptional individuals who strive for excellence and embody our core values of ownership, craftsmanship, and transparent communication. We seek new team members who bring innovative thinking, problem-solving skills, and a willingness to take risks to revolutionize the global financial markets.

Consider a career at BitGo for:

• Competitive base salary, bonuses, and stock options.
• Comprehensive health insurance coverage for employees, partners, and dependents.
• Paid parental leave and vacation time.
• Complimentary custom meals and snacks.
• Tailored computer equipment and workplace furniture.
• Dynamic colleagues and an inspiring startup atmosphere.

The current trajectory of cryptocurrencies is one of the most groundbreaking transformations in the financial services sector. Join BitGo and be able to look back proudly, knowing you were part of the team that reshaped investing.