Customer Success Manager
BitGo is a prominent infrastructure provider of digital asset solutions, offering various services such as custody, wallets, staking, trading, financing, and settlement from regulated cold storage. Established in 2013, our primary focus has been to facilitate secure navigation of the digital asset space for our clients. With a global reach and multiple Trust companies, BitGo caters to numerous institutions, including leading brands, exchanges, and platforms in the industry, as well as millions of retail investors globally. Serving as the operational foundation of the digital economy, BitGo plays a key role in handling a substantial portion of Bitcoin network transactions. It stands as the largest independent digital asset custodian and staking provider worldwide.
Our team of Customer Success Managers collaborates closely with institutional clients and partners, providing top-tier service to help identify their business needs and ensure optimal usage of BitGo products. We are currently seeking a Customer Success Manager based in Singapore to build strong client relationships across the APAC region.
Responsibilities:
- Facilitate the onboarding process for new customers, ensuring a seamless transition and comprehension of our suite of products and services.
- Manage Relationships: Establish and maintain enduring relationships with clients, serving as their primary contact point.
- Support: Deliver timely and efficient support to address customer inquiries, issues, and requests, with timely escalations for swift resolution.
- Product Education: Educate customers about the features and capabilities of our products and services to help them maximize utility and achieve their objectives.
- Customer Feedback: Gather and communicate customer feedback to internal teams to drive product development, enhance marketing strategies, and improve overall customer experience.
Skills & Experience:
- Minimum of 3+ years in client-facing roles within the technology or finance sectors.
- Eagerness to learn, coupled with a strong curiosity to understand complex systems.
- Proficiency in English and Mandarin languages.
- Passion for championing customer needs with empathy and acting as their advocate.
- Entrepreneurial mindset with a strong sense of ownership and accountability in delivering results.
- Proficiency in managing conflicting priorities and strong problem-solving skills.
- Excellent written and verbal communication abilities.
- Preferred experience in the cryptocurrency trading and custody space.
Why Join BitGo?
Disrupting an industry demands vision, innovation, technical expertise, dedication, drive for delivery, collaboration, and execution. Become part of a team of exceptional individuals who strive for excellence and embody our core values of ownership, craftsmanship, and transparent communication. We seek new team members who bring innovative thinking, problem-solving skills, and a willingness to take risks to revolutionize the global financial markets.
Consider a career at BitGo for:
- Competitive base salary, bonuses, and stock options.
- Comprehensive health insurance coverage for employees, partners, and dependents.
- Paid parental leave and vacation time.
- Complimentary custom meals and snacks.
- Tailored computer equipment and workplace furniture.
- Dynamic colleagues and an inspiring startup atmosphere.
The current trajectory of cryptocurrencies is one of the most groundbreaking transformations in the financial services sector. Join BitGo and be able to look back proudly, knowing you were part of the team that reshaped investing.
Crypto Outreach Hunter – High Commission (Remote)
Software Developer
Ethical hackering, Web security, bug Bounting+report
Responsibilities:
- Conducting ethical hacking activities to identify and exploit vulnerabilities in web applications and networks.
- Participating in bug bounty programs to discover and report security issues.
- Writing detailed reports documenting findings, recommended solutions, and mitigation strategies.
- Collaborating with developers and security experts to address identified vulnerabilities.
Required Skills:
- In-depth knowledge of IT and Networking principles.
- Proficiency in ethical hacking techniques and tools.
- Understanding of web security best practices.
- Strong communication and report writing skills.
- Ability to work independently and as part of a team.
If you have a strong background in IT and Networking, a keen interest in ethical hacking, and a desire to contribute to web security, we encourage you to apply for this exciting opportunity.
Junior Crypto Analyst & Trader (Remote, Training Included)
We bring together enterprising people who want to master modern approaches to trading, analysis and decision-making in a dynamic market environment.
We are currently looking for a Junior Crypto Analyst & Trader, a novice specialist who is ready to complete training, perform real trading operations and develop under the guidance of experienced mentors.
Your Responsibilities:
Execution and support of trading operations on digital markets.
Tracking asset dynamics and market trends.
Maintaining internal records on transactions and statistics.
Analyzing market data, news, and charts for decision-making.
Work with analytical tools and participate in discussions with a team of traders.
The gradual formation and improvement of your own trading strategy.
What We Offer:
Working for a young and growing international company.
Remote format — you can work from anywhere in the world.
Flexible schedule — up to 20 hours per week, it is convenient to combine with study or main activity.
Learning from scratch — all processes and trading tools are mastered with a mentor.
The opportunity for professional growth and transition to more advanced levels.
Ideal Candidate:
He is interested in digital assets and trading processes.
He is attentive to details and is able to analyze data.
He learns quickly and is ready to act in a dynamic environment.
Knows how to work independently and in a team.
Trading experience is not required — the desire to develop is important.
