Customer Success Manager
North West River, Canada +1
Full time
Office
Compensation is not specified
Role
Customer Success Manager
Description
BitGo is a prominent infrastructure provider of digital asset solutions, offering various services such as custody, wallets, staking, trading, financing, and settlement from regulated cold storage. Established in 2013, our primary focus has been to facilitate secure navigation of the digital asset space for our clients. With a global reach and multiple Trust companies, BitGo caters to numerous institutions, including leading brands, exchanges, and platforms in the industry, as well as millions of retail investors globally. Serving as the operational foundation of the digital economy, BitGo plays a key role in handling a substantial portion of Bitcoin network transactions. It stands as the largest independent digital asset custodian and staking provider worldwide.
Our team of Customer Success Managers collaborates closely with institutional clients and partners, providing top-tier service to help identify their business needs and ensure optimal usage of BitGo products. We are currently seeking a Customer Success Manager based in Singapore to build strong client relationships across the APAC region.
Responsibilities:
- Facilitate the onboarding process for new customers, ensuring a seamless transition and comprehension of our suite of products and services.
- Manage Relationships: Establish and maintain enduring relationships with clients, serving as their primary contact point.
- Support: Deliver timely and efficient support to address customer inquiries, issues, and requests, with timely escalations for swift resolution.
- Product Education: Educate customers about the features and capabilities of our products and services to help them maximize utility and achieve their objectives.
- Customer Feedback: Gather and communicate customer feedback to internal teams to drive product development, enhance marketing strategies, and improve overall customer experience.
Skills & Experience:
- Minimum of 3+ years in client-facing roles within the technology or finance sectors.
- Eagerness to learn, coupled with a strong curiosity to understand complex systems.
- Proficiency in English and Mandarin languages.
- Passion for championing customer needs with empathy and acting as their advocate.
- Entrepreneurial mindset with a strong sense of ownership and accountability in delivering results.
- Proficiency in managing conflicting priorities and strong problem-solving skills.
- Excellent written and verbal communication abilities.
- Preferred experience in the cryptocurrency trading and custody space.
Why Join BitGo?
Disrupting an industry demands vision, innovation, technical expertise, dedication, drive for delivery, collaboration, and execution. Become part of a team of exceptional individuals who strive for excellence and embody our core values of ownership, craftsmanship, and transparent communication. We seek new team members who bring innovative thinking, problem-solving skills, and a willingness to take risks to revolutionize the global financial markets.
Consider a career at BitGo for:
- Competitive base salary, bonuses, and stock options.
- Comprehensive health insurance coverage for employees, partners, and dependents.
- Paid parental leave and vacation time.
- Complimentary custom meals and snacks.
- Tailored computer equipment and workplace furniture.
- Dynamic colleagues and an inspiring startup atmosphere.
The current trajectory of cryptocurrencies is one of the most groundbreaking transformations in the financial services sector. Join BitGo and be able to look back proudly, knowing you were part of the team that reshaped investing.
Skills Required
BitGo
Website
www.bitgo.comCompany size
Not specified
Location
United States
Description
BitGo provides regulated custody, financial services, and core infrastructure for investors and builders alike.
Iron Key Capital
Venture Fellow (Part-Time, Remote)
Part time
Remote
About Iron Key Capital:
Iron Key Capital is an investment firm specializing in liquid and venture opportunities in the crypto space. We invest in pre-seed and seed-stage Web3 startups focused on enterprise adoption of utility-driven digital assets. Additionally, we operate a blockchain innovation lab and incubate startups within the Web3 infrastructure sector. Backed by 200+ LPs globally, Iron Key deploys over $1M annually.
Role Overview:
The Venture Fellow program is an 8-week, part-time, remote opportunity designed for individuals eager to develop their skills in venture capital and angel investing. Fellows will gain hands-on experience in early-stage investing, including deal sourcing, due diligence, and pitching investment opportunities.
This program is ideal for aspiring investors, founders, or professionals exploring a career shift into venture capital. Fellows will work closely with seasoned venture capitalists and gain access to Iron Key’s investor community to learn best practices in the field.
Key Responsibilities:
Identify and evaluate early-stage investment opportunities in the Web3 ecosystem.
Conduct market research and due diligence on potential investments.
Collaborate with the Iron Key team on deal sourcing and portfolio management.
Engage with investors and team members to develop investment strategies.
Contribute to thought leadership on topics related to venture capital and Web3 innovation.
Qualifications:
Strong analytical and problem-solving skills to evaluate investment opportunities.
Excellent communication and interpersonal skills for engaging with team members and stakeholders.
Experience in Web3, AI, or related technologies is preferred.
Involvement in startups, entrepreneurial ecosystems, or Web3 communities is a plus.
Aspiring to transition into venture capital or professionalize angel investing skills.
Bonus: Previous experience as a founder or working within early-stage startups.
Program Details:
Duration: 8 weeks (part-time)
Location: Remote
Compensation: Competitive, based on experience
How to Apply:
Submit your application through this link:
https://airtable.com/appfCDlkorF5FL3VZ/pagnjuRX1A7gZjBGc/form
Additional Information:
This program is designed to take the guesswork out of breaking into venture capital or professionalizing angel investing. Successful Fellows may have opportunities to advance into Venture Partner or Core Contributor roles at Iron Key.
Iron Key Capital is an investment firm specializing in liquid and venture opportunities in the crypto space. We invest in pre-seed and seed-stage Web3 startups focused on enterprise adoption of utility-driven digital assets. Additionally, we operate a blockchain innovation lab and incubate startups within the Web3 infrastructure sector. Backed by 200+ LPs globally, Iron Key deploys over $1M annually.
Role Overview:
The Venture Fellow program is an 8-week, part-time, remote opportunity designed for individuals eager to develop their skills in venture capital and angel investing. Fellows will gain hands-on experience in early-stage investing, including deal sourcing, due diligence, and pitching investment opportunities.
This program is ideal for aspiring investors, founders, or professionals exploring a career shift into venture capital. Fellows will work closely with seasoned venture capitalists and gain access to Iron Key’s investor community to learn best practices in the field.
Key Responsibilities:
Identify and evaluate early-stage investment opportunities in the Web3 ecosystem.
Conduct market research and due diligence on potential investments.
Collaborate with the Iron Key team on deal sourcing and portfolio management.
Engage with investors and team members to develop investment strategies.
Contribute to thought leadership on topics related to venture capital and Web3 innovation.
Qualifications:
Strong analytical and problem-solving skills to evaluate investment opportunities.
Excellent communication and interpersonal skills for engaging with team members and stakeholders.
Experience in Web3, AI, or related technologies is preferred.
Involvement in startups, entrepreneurial ecosystems, or Web3 communities is a plus.
Aspiring to transition into venture capital or professionalize angel investing skills.
Bonus: Previous experience as a founder or working within early-stage startups.
Program Details:
Duration: 8 weeks (part-time)
Location: Remote
Compensation: Competitive, based on experience
How to Apply:
Submit your application through this link:
https://airtable.com/appfCDlkorF5FL3VZ/pagnjuRX1A7gZjBGc/form
Additional Information:
This program is designed to take the guesswork out of breaking into venture capital or professionalizing angel investing. Successful Fellows may have opportunities to advance into Venture Partner or Core Contributor roles at Iron Key.
Iron Key Capital
Founder Fellow
Full time
Remote
Founder Fellow
📍 Remote | 3-Month Contract
🚀 About Iron Key & Iron Key Capital
Iron Key, backed by Iron Key Capital, is a venture community and investment firm focused on liquid and venture opportunities in crypto, Web3, and AI. Our mission is to invest in and support Pre-Seed and Seed-stage startups, equipping founders and investors with the tools and knowledge they need to succeed.
We operate a blockchain innovation lab and incubate startups in venture infrastructure, fintech, IP ownership, and application development. Iron Key Capital is backed by 200+ global LPs, deploying $1M+ annually into emerging opportunities.
📢 The Opportunity: Entrepreneur in Residence (EIR)
We are seeking a technical co-founder or EIR to help bring a newly incubated venture infrastructure product to market. This is a 3-month remote contract role, ideal for builders with Web3 and AI experience who want to launch a company with hands-on support.
Iron Key has developed proprietary AI tools for internal workflows and is exploring opportunities to externalize these as software-based consulting services or standalone software products. As an EIR, you’ll play a critical role in shaping, launching, and scaling these innovations.
🔹 Key Responsibilities
Lead Startup Development – Take an incubated idea from concept to market launch.
Drive Innovation – Bring your own venture idea or work on an existing Iron Key product.
Strategic Execution – Develop and implement growth strategies.
Hands-on AI & Web3 Work – Build and iterate on cutting-edge solutions in AI and blockchain.
Leverage Resources – Work alongside investors, advisors, and a global network to accelerate your startup.
🎯 What We’re Looking For
Proven entrepreneurial experience – Ideally, you’ve built a startup before (even if it failed).
Deep Web3 or AI expertise – Hands-on experience in AI, blockchain, or fintech is a must.
Strong problem-solving mindset – Ability to pivot, adapt, and execute in fast-changing environments.
Leadership & Vision – You’re a self-starter who can drive a business forward.
🔥 Why Join Iron Key?
Founder-Centric Program – Hands-on support to launch a company.
Unmatched Network – Access to top investors, mentors, and builders in crypto and AI.
Long-Term Value – Lifetime membership in the Iron Key community & alumni network.
Fundraising Support – Get exposure to global investors and funding opportunities.
📩 Apply Now
If you're ready to build and scale a new venture, apply here:
👉 https://airtable.com/appfCDlkorF5FL3VZ/paggWhwbIDwnmlzlK/form
📍 Remote | 3-Month Contract
🚀 About Iron Key & Iron Key Capital
Iron Key, backed by Iron Key Capital, is a venture community and investment firm focused on liquid and venture opportunities in crypto, Web3, and AI. Our mission is to invest in and support Pre-Seed and Seed-stage startups, equipping founders and investors with the tools and knowledge they need to succeed.
We operate a blockchain innovation lab and incubate startups in venture infrastructure, fintech, IP ownership, and application development. Iron Key Capital is backed by 200+ global LPs, deploying $1M+ annually into emerging opportunities.
📢 The Opportunity: Entrepreneur in Residence (EIR)
We are seeking a technical co-founder or EIR to help bring a newly incubated venture infrastructure product to market. This is a 3-month remote contract role, ideal for builders with Web3 and AI experience who want to launch a company with hands-on support.
Iron Key has developed proprietary AI tools for internal workflows and is exploring opportunities to externalize these as software-based consulting services or standalone software products. As an EIR, you’ll play a critical role in shaping, launching, and scaling these innovations.
🔹 Key Responsibilities
Lead Startup Development – Take an incubated idea from concept to market launch.
Drive Innovation – Bring your own venture idea or work on an existing Iron Key product.
Strategic Execution – Develop and implement growth strategies.
Hands-on AI & Web3 Work – Build and iterate on cutting-edge solutions in AI and blockchain.
Leverage Resources – Work alongside investors, advisors, and a global network to accelerate your startup.
🎯 What We’re Looking For
Proven entrepreneurial experience – Ideally, you’ve built a startup before (even if it failed).
Deep Web3 or AI expertise – Hands-on experience in AI, blockchain, or fintech is a must.
Strong problem-solving mindset – Ability to pivot, adapt, and execute in fast-changing environments.
Leadership & Vision – You’re a self-starter who can drive a business forward.
🔥 Why Join Iron Key?
Founder-Centric Program – Hands-on support to launch a company.
Unmatched Network – Access to top investors, mentors, and builders in crypto and AI.
Long-Term Value – Lifetime membership in the Iron Key community & alumni network.
Fundraising Support – Get exposure to global investors and funding opportunities.
📩 Apply Now
If you're ready to build and scale a new venture, apply here:
👉 https://airtable.com/appfCDlkorF5FL3VZ/paggWhwbIDwnmlzlK/form
Iron Key Capital
Venture Scout
Full time
Remote
Venture Scout (Part-Time, Remote) - Iron Key Capital
Location: Remote (Global)
About Iron Key Capital:
Iron Key Capital is an investment firm specializing in liquid and venture opportunities in the crypto space. We invest in pre-seed and seed-stage Web3 startups focused on enterprise adoption of utility-driven digital assets. Additionally, we operate a blockchain innovation lab and incubate startups within the Web3 infrastructure sector. Backed by 200+ LPs globally, Iron Key deploys over $1M annually.
Role Overview:
The Venture Fellow program is an 8-week, part-time, remote opportunity designed for individuals eager to develop their skills in venture capital and angel investing. Fellows will gain hands-on experience in early-stage investing, including deal sourcing, due diligence, and pitching investment opportunities.
This program is ideal for aspiring investors, founders, or professionals exploring a career shift into venture capital. Fellows will work closely with seasoned venture capitalists and gain access to Iron Key’s investor community to learn best practices in the field.
Key Responsibilities:
Identify and evaluate early-stage investment opportunities in the Web3 ecosystem.
Conduct market research and due diligence on potential investments.
Collaborate with the Iron Key team on deal sourcing and portfolio management.
Engage with investors and team members to develop investment strategies.
Contribute to thought leadership on topics related to venture capital and Web3 innovation.
Qualifications:
Strong analytical and problem-solving skills to evaluate investment opportunities.
Excellent communication and interpersonal skills for engaging with team members and stakeholders.
Experience in Web3, AI, or related technologies is preferred.
Involvement in startups, entrepreneurial ecosystems, or Web3 communities is a plus.
Aspiring to transition into venture capital or professionalize angel investing skills.
Bonus: Previous experience as a founder or working within early-stage startups.
Program Details:
Duration: 8 weeks (part-time)
Location: Remote
Compensation: Competitive, based on experience
How to Apply:
Submit your application through this link:
https://airtable.com/appfCDlkorF5FL3VZ/pagnjuRX1A7gZjBGc/form
Additional Information:
This program is designed to take the guesswork out of breaking into venture capital or professionalizing angel investing. Successful Fellows may have opportunities to advance into Venture Partner or Core Contributor roles at Iron Key.
Location: Remote (Global)
About Iron Key Capital:
Iron Key Capital is an investment firm specializing in liquid and venture opportunities in the crypto space. We invest in pre-seed and seed-stage Web3 startups focused on enterprise adoption of utility-driven digital assets. Additionally, we operate a blockchain innovation lab and incubate startups within the Web3 infrastructure sector. Backed by 200+ LPs globally, Iron Key deploys over $1M annually.
Role Overview:
The Venture Fellow program is an 8-week, part-time, remote opportunity designed for individuals eager to develop their skills in venture capital and angel investing. Fellows will gain hands-on experience in early-stage investing, including deal sourcing, due diligence, and pitching investment opportunities.
This program is ideal for aspiring investors, founders, or professionals exploring a career shift into venture capital. Fellows will work closely with seasoned venture capitalists and gain access to Iron Key’s investor community to learn best practices in the field.
Key Responsibilities:
Identify and evaluate early-stage investment opportunities in the Web3 ecosystem.
Conduct market research and due diligence on potential investments.
Collaborate with the Iron Key team on deal sourcing and portfolio management.
Engage with investors and team members to develop investment strategies.
Contribute to thought leadership on topics related to venture capital and Web3 innovation.
Qualifications:
Strong analytical and problem-solving skills to evaluate investment opportunities.
Excellent communication and interpersonal skills for engaging with team members and stakeholders.
Experience in Web3, AI, or related technologies is preferred.
Involvement in startups, entrepreneurial ecosystems, or Web3 communities is a plus.
Aspiring to transition into venture capital or professionalize angel investing skills.
Bonus: Previous experience as a founder or working within early-stage startups.
Program Details:
Duration: 8 weeks (part-time)
Location: Remote
Compensation: Competitive, based on experience
How to Apply:
Submit your application through this link:
https://airtable.com/appfCDlkorF5FL3VZ/pagnjuRX1A7gZjBGc/form
Additional Information:
This program is designed to take the guesswork out of breaking into venture capital or professionalizing angel investing. Successful Fellows may have opportunities to advance into Venture Partner or Core Contributor roles at Iron Key.
Iron Key Capital
Venture Fellow
Full time
Remote
Venture Fellow (Part-Time, Remote) - Iron Key Capital
Location: Remote (Global)
About Iron Key Capital:
Iron Key Capital is an investment firm specializing in liquid and venture opportunities in the crypto space. We invest in pre-seed and seed-stage Web3 startups focused on enterprise adoption of utility-driven digital assets. Additionally, we operate a blockchain innovation lab and incubate startups within the Web3 infrastructure sector. Backed by 200+ LPs globally, Iron Key deploys over $1M annually.
Role Overview:
The Venture Fellow program is an 8-week, part-time, remote opportunity designed for individuals eager to develop their skills in venture capital and angel investing. Fellows will gain hands-on experience in early-stage investing, including deal sourcing, due diligence, and pitching investment opportunities.
This program is ideal for aspiring investors, founders, or professionals exploring a career shift into venture capital. Fellows will work closely with seasoned venture capitalists and gain access to Iron Key’s investor community to learn best practices in the field.
Key Responsibilities:
Identify and evaluate early-stage investment opportunities in the Web3 ecosystem.
Conduct market research and due diligence on potential investments.
Collaborate with the Iron Key team on deal sourcing and portfolio management.
Engage with investors and team members to develop investment strategies.
Contribute to thought leadership on topics related to venture capital and Web3 innovation.
Qualifications:
Strong analytical and problem-solving skills to evaluate investment opportunities.
Excellent communication and interpersonal skills for engaging with team members and stakeholders.
Experience in Web3, AI, or related technologies is preferred.
Involvement in startups, entrepreneurial ecosystems, or Web3 communities is a plus.
Aspiring to transition into venture capital or professionalize angel investing skills.
Bonus: Previous experience as a founder or working within early-stage startups.
Program Details:
Duration: 8 weeks (part-time)
Location: Remote
Compensation: Competitive, based on experience
How to Apply:
Submit your application through humaira@ironkeycapital.com
Additional Information:
This program is designed to take the guesswork out of breaking into venture capital or professionalizing angel investing. Successful Fellows may have opportunities to advance into Venture Partner or Core Contributor roles at Iron Key.
Location: Remote (Global)
About Iron Key Capital:
Iron Key Capital is an investment firm specializing in liquid and venture opportunities in the crypto space. We invest in pre-seed and seed-stage Web3 startups focused on enterprise adoption of utility-driven digital assets. Additionally, we operate a blockchain innovation lab and incubate startups within the Web3 infrastructure sector. Backed by 200+ LPs globally, Iron Key deploys over $1M annually.
Role Overview:
The Venture Fellow program is an 8-week, part-time, remote opportunity designed for individuals eager to develop their skills in venture capital and angel investing. Fellows will gain hands-on experience in early-stage investing, including deal sourcing, due diligence, and pitching investment opportunities.
This program is ideal for aspiring investors, founders, or professionals exploring a career shift into venture capital. Fellows will work closely with seasoned venture capitalists and gain access to Iron Key’s investor community to learn best practices in the field.
Key Responsibilities:
Identify and evaluate early-stage investment opportunities in the Web3 ecosystem.
Conduct market research and due diligence on potential investments.
Collaborate with the Iron Key team on deal sourcing and portfolio management.
Engage with investors and team members to develop investment strategies.
Contribute to thought leadership on topics related to venture capital and Web3 innovation.
Qualifications:
Strong analytical and problem-solving skills to evaluate investment opportunities.
Excellent communication and interpersonal skills for engaging with team members and stakeholders.
Experience in Web3, AI, or related technologies is preferred.
Involvement in startups, entrepreneurial ecosystems, or Web3 communities is a plus.
Aspiring to transition into venture capital or professionalize angel investing skills.
Bonus: Previous experience as a founder or working within early-stage startups.
Program Details:
Duration: 8 weeks (part-time)
Location: Remote
Compensation: Competitive, based on experience
How to Apply:
Submit your application through humaira@ironkeycapital.com
Additional Information:
This program is designed to take the guesswork out of breaking into venture capital or professionalizing angel investing. Successful Fellows may have opportunities to advance into Venture Partner or Core Contributor roles at Iron Key.
Iron Key Capital
Entrepreneur in Residence (EIR) – Crypto, Web3 & AI
Full time
Remote
Entrepreneur in Residence (EIR) – Crypto, Web3 & AI
📍 Remote | 3-Month Contract
🚀 About Iron Key & Iron Key Capital
Iron Key, backed by Iron Key Capital, is a venture community and investment firm focused on liquid and venture opportunities in crypto, Web3, and AI. Our mission is to invest in and support Pre-Seed and Seed-stage startups, equipping founders and investors with the tools and knowledge they need to succeed.
We operate a blockchain innovation lab and incubate startups in venture infrastructure, fintech, IP ownership, and application development. Iron Key Capital is backed by 200+ global LPs, deploying $1M+ annually into emerging opportunities.
📢 The Opportunity: Entrepreneur in Residence (EIR)
We are seeking a technical co-founder or EIR to help bring a newly incubated venture infrastructure product to market. This is a 3-month remote contract role, ideal for builders with Web3 and AI experience who want to launch a company with hands-on support.
Iron Key has developed proprietary AI tools for internal workflows and is exploring opportunities to externalize these as software-based consulting services or standalone software products. As an EIR, you’ll play a critical role in shaping, launching, and scaling these innovations.
🔹 Key Responsibilities
Lead Startup Development – Take an incubated idea from concept to market launch.
Drive Innovation – Bring your own venture idea or work on an existing Iron Key product.
Strategic Execution – Develop and implement growth strategies.
Hands-on AI & Web3 Work – Build and iterate on cutting-edge solutions in AI and blockchain.
Leverage Resources – Work alongside investors, advisors, and a global network to accelerate your startup.
🎯 What We’re Looking For
Proven entrepreneurial experience – Ideally, you’ve built a startup before (even if it failed).
Deep Web3 or AI expertise – Hands-on experience in AI, blockchain, or fintech is a must.
Strong problem-solving mindset – Ability to pivot, adapt, and execute in fast-changing environments.
Leadership & Vision – You’re a self-starter who can drive a business forward.
🔥 Why Join Iron Key?
Founder-Centric Program – Hands-on support to launch a company.
Unmatched Network – Access to top investors, mentors, and builders in crypto and AI.
Long-Term Value – Lifetime membership in the Iron Key community & alumni network.
Fundraising Support – Get exposure to global investors and funding opportunities.
📩 Apply Now
If you're ready to build and scale a new venture, apply here:
👉 https://airtable.com/appfCDlkorF5FL3VZ/paggWhwbIDwnmlzlK/form
📍 Remote | 3-Month Contract
🚀 About Iron Key & Iron Key Capital
Iron Key, backed by Iron Key Capital, is a venture community and investment firm focused on liquid and venture opportunities in crypto, Web3, and AI. Our mission is to invest in and support Pre-Seed and Seed-stage startups, equipping founders and investors with the tools and knowledge they need to succeed.
We operate a blockchain innovation lab and incubate startups in venture infrastructure, fintech, IP ownership, and application development. Iron Key Capital is backed by 200+ global LPs, deploying $1M+ annually into emerging opportunities.
📢 The Opportunity: Entrepreneur in Residence (EIR)
We are seeking a technical co-founder or EIR to help bring a newly incubated venture infrastructure product to market. This is a 3-month remote contract role, ideal for builders with Web3 and AI experience who want to launch a company with hands-on support.
Iron Key has developed proprietary AI tools for internal workflows and is exploring opportunities to externalize these as software-based consulting services or standalone software products. As an EIR, you’ll play a critical role in shaping, launching, and scaling these innovations.
🔹 Key Responsibilities
Lead Startup Development – Take an incubated idea from concept to market launch.
Drive Innovation – Bring your own venture idea or work on an existing Iron Key product.
Strategic Execution – Develop and implement growth strategies.
Hands-on AI & Web3 Work – Build and iterate on cutting-edge solutions in AI and blockchain.
Leverage Resources – Work alongside investors, advisors, and a global network to accelerate your startup.
🎯 What We’re Looking For
Proven entrepreneurial experience – Ideally, you’ve built a startup before (even if it failed).
Deep Web3 or AI expertise – Hands-on experience in AI, blockchain, or fintech is a must.
Strong problem-solving mindset – Ability to pivot, adapt, and execute in fast-changing environments.
Leadership & Vision – You’re a self-starter who can drive a business forward.
🔥 Why Join Iron Key?
Founder-Centric Program – Hands-on support to launch a company.
Unmatched Network – Access to top investors, mentors, and builders in crypto and AI.
Long-Term Value – Lifetime membership in the Iron Key community & alumni network.
Fundraising Support – Get exposure to global investors and funding opportunities.
📩 Apply Now
If you're ready to build and scale a new venture, apply here:
👉 https://airtable.com/appfCDlkorF5FL3VZ/paggWhwbIDwnmlzlK/form