Customer Success Manager, Japan
Blockchain technology is driving a burgeoning wave of innovation, with businesses and governments worldwide harnessing it to streamline banking, engage with customers, and investigate criminal cases. As the adoption of blockchain technology continues to grow, more organizations are seeking access to its vast potential. This is where Chainalysis comes in. We offer comprehensive insights into blockchain activities through our data, services, and solutions, empowering organizations to confidently navigate the world of blockchains.
Our Customer Success team is defined by their insatiable curiosity and adept problem-solving skills. We oversee business operations across Asia-Pacific countries and are deeply committed to understanding our customers' mission, objectives, and ultimate success. Utilizing data and domain expertise, we guide stakeholders through their journey, helping them define and achieve success. Our collaborative approach ensures we share insights across functions, measuring our success by metrics such as user adoption, retention, and overall satisfaction.
The Customer Success Manager, Japan will be based in our Tokyo office and will manage customers from both the Public and Private sectors in Japan.
Key Priorities in Your First Year:
- Develop a profound understanding of the competitive landscape and acquire unparalleled knowledge of Chainalysis' offerings.
- Directly contribute to increasing net customer retention in cryptocurrency, banking, financial institutions (BFSIs), and government verticals.
- Oversee customer accounts, comprehending their needs and ensuring they derive maximum value from our solutions to achieve their goals.
- Identify risks and expansion opportunities during account planning to minimize negative surprises during customer renewals.
Responsibilities:
- Serve as an advisor to customers, confidently addressing advanced product usage and technical inquiries related to data, compliance, regulatory standards, and investigations across our product suite.
- Collaborate with the sales team in account planning to drive account growth.
- Monitor and identify usage trends to uncover renewal risks, conduct regular business reviews, and promote greater adoption rates.
- Convey customer pain points and requirements to the Product and Engineering team to enhance existing capabilities and introduce new features.
Qualifications:
Your prior experience should encompass at least one of the following:
- Previous experience as a Customer Success Manager at a SaaS company, with a focus on Public Sector/Government customers in Japan.
- Previous experience as a Customer Success Manager at a SaaS company, specializing in Banking and Financial Institutions or Web 3 in Japan.
- Work experience in the Anti-Money Laundering (AML) and/or Financial Crime space in Japan.
- Work experience in the intelligence or investigations field in Japan.
You are proficient in Japanese and professionally fluent in both written and spoken English, allowing you to connect with our customers in APAC and collaborate effectively with our employees across the US, EU, and beyond. Additionally, you possess emotional intelligence and empathetic skills that enable you to understand the nuances of customer communication, decipher their underlying needs, and facilitate problem-solving. You also have some experience in building customer journeys, utilizing usage metrics, expanding product adoption, creating account plans, and managing stakeholders in government and law enforcement agencies.
Tools and technologies we use (prior experience not necessary):
- Salesforce
- LinkedIn Sales Navigator
#LI-RS1
At Chainalysis, we assist government agencies, cryptocurrency businesses, and financial institutions in tracking and investigating illicit activities on the blockchain, enabling them to confidently engage with cryptocurrency. We prioritize our employees with outstanding benefits, professional development opportunities, and a fun work environment.
You belong here.
At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring that our team reflects the unique communities around us. To foster ongoing learning, we have established an internal Diversity Committee, observe Days of Reflection throughout the year, including International Women's Day, Harvey Milk Day, World Humanitarian Day, and UN International Migrants Day, and are dedicated to continually revisiting and reevaluating our diversity culture. We encourage applicants of all races, ethnicities, genders/gender expressions, ages, spiritual beliefs, abilities, experiences, and more. Additionally, if you require any accommodations to make our interview process more accessible due to a disability, please don't hesitate to inform us. You can learn more here. We can't wait to meet you.
Applying from the EU? Please review our Chainalysis Applicant Privacy Policy.
By submitting this application, I consent to and authorize Chainalysis to contact my former employers, as well as any and all other individuals and organizations who may possess information relevant to my qualifications for employment. I further authorize the listed employers, educational institutions, and personal references to provide Chainalysis (without any further notice to me) with any and all information related to my previous employment, education, and any other pertinent information they may possess. I hereby waive any actions that I may have against any party for providing a reference. I understand that any future employment is contingent upon the Company receiving satisfactory employment references.
Customer Support Quality Specialist
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
Now we are seeking a Customer Support Quality Specialist to join our team.
Responsibilities:
Conducting monitoring, analysis, and evaluation of specialists' actions by a checklist.
Developing guidelines and recommendations to enhance service quality.
Processing customer feedback. Collecting and organizing users' comments and suggestions to improve product quality.
Filling out assessment forms and providing operators with feedback on the quality of their work.
Qualifications:
At least 1 year of experience in monitoring the quality of support staff's work (experience in fintech is an advantage).
Proficiency in written communication.
Full proficiency in Russian and English at least B2 level is required.
We are looking for a person who can work on 5/2 from 9 am/10 am to 6 pm/7 pm schedule GMT+3.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.
REMOTE SALES MANAGER FOR ROOTS CANADA
A Bachelor's degree in business or a related field is required. In order to succeed in this role, you will need excellent communication skills and the ability to lead a sales team. Previous experience in a sales-related role is a plus
Responsibilities:
Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
Meeting planned sales goals.
Setting individual sales targets with the sales team.
Tracking sales goals and reporting results as necessary.
Overseeing the activities and performance of the sales team.
Coordinating with marketing on lead generation.
The ongoing training of your salespeople.
Developing your sales team through motivation, counseling, and product knowledge education.
Promoting the organization and products.
Understand our ideal customers and how they relate to our products.
Requirements:
Experience in planning and implementing sales strategies.
Experience in customer relationship management.
Experience managing and directing a sales team.
Excellent written and verbal communication skills.
Dedication to providing great customer service.
Ability to lead a sales team.
Data Entry Clerk
Precisely and efficiently inputting data into computer systems.
Thoroughly validating data for accuracy and completeness.
Ensuring the ongoing maintenance and updates of database information.
Updating and maintaining database information
Communicating with other departments to gather information
Keeping sensitive information confidential
Adhering to data privacy and security protocols
Supporting other administrative tasks as needed.
Requirements
Proven experience as a data entry clerk or similar role.
Excellent typing skills and proficiency in data entry software and tools.
Strong attention to detail and accuracy.
Ability to work independently and meet deadlines.
Good communication skills, both written and verbal.
High school diploma or equivalent; additional certifications in data entry or related fields are a plus.
Comfortable working remotely with reliable internet access and a quiet workspace.
An exceptional level of attention to detail and accuracy.
Ability to work effectively both independently and as part of a team.
Excellent organisational and time management capabilities.
Dedication to maintaining the highest standards of confidentiality.
Strong verbal and written communication skills.
Capacity to perform effectively under pressure and meet established deadlines
Benefits
Flexible remote work schedule.
Competitive compensation package.
Opportunities for career growth and advancement.
Supportive and collaborative work environment.
Please send an email to : hrteam@jobsolutionsai.online
with the subject "Candidate" and your resume in order to receive the steps to continue the process. Thank you.
Human Resurce Representative
Office Administrator
The tasks of the office administrator will include bookkeeping and mentoring office assistants. The ideal candidate will be competent in prioritizing and working with little supervision. They will be self-motivated and trustworthy.
The office administrator ensures smooth running of our company’s offices and contributes in driving sustainable growth.
Responsibilities
Coordinate office activities and operations to secure efficiency and compliance to company policies
Supervise administrative staff and divide responsibilities to ensure performance
Manage agendas/travel arrangements/appointments etc. for the upper management
Manage phone calls and correspondence (e-mail, letters, packages etc.)
Support budgeting and bookkeeping procedures
Create and update records and databases with personnel, financial and other data
Track stocks of office supplies and place orders when necessary
Submit timely reports and prepare presentations/proposals as assigned
Assist colleagues whenever necessary
Requirements and skills
Proven experience as an office administrator, office assistant or relevant role
Outstanding communication and interpersonal abilities
Excellent organizational and leadership skills
Familiarity with office management procedures and basic accounting principles
Excellent knowledge of MS Office and office management software (ERP etc.)
Qualifications in secretarial studies will be an advantage