Customer Success Senior Associate
Team
At a prominent organization in the digital assets industry, customer satisfaction is the top priority. The team responsible for Customer Success is unwavering in its commitment to ensuring flawless support experiences and empowering a vast, diverse clientele around the world.
Role
Taking on the role of a Customer Success Senior Associate within the Second Line Support team, you will be instrumental in offering top-notch service to the multitude of customers utilizing the company's products. Your duties will involve becoming a proficient product specialist who conducts training, resolves customer inquiries promptly, and addresses escalations with diligence and professionalism across various platforms. Staying well-informed about the latest products and features, you will employ this knowledge to elevate customer experience and swiftly address any reported issues.
Successful candidates in this position display expertise in simplifying and conveying technical matters empathetically to customers while effectively collaborating with teams across the organization. A profound dedication to delivering exceptional service to a global customer base, coupled with a keen interest in cryptocurrency, is paramount. Additionally, the role entails managing project-based tasks as needed, encompassing cross-functional projects and activities related to tools and systems.
Responsibilities
Deliver unparalleled customer service to a vast user base leveraging the company's products. Communicate adeptly and empathetically with customers via multiple channels, including tickets, emails, and live chat in English. Act as a liaison between Customer Success, Product, and Engineering teams to address product issues and bugs. Work closely with internal stakeholders to ensure timely and efficient reporting of product issues. Maintain a current understanding of products and support and engineering processes to efficiently handle customer escalations, bugs, and requested product modifications. Meet key performance metrics related to quality, productivity, responsiveness, and customer satisfaction. Use internal tools proficiently to optimize customer interactions. Collaborate across the organization to resolve customer concerns promptly and effectively. Handle project-based tasks, including cross-functional projects and initiatives related to tools and systems.
Experience & Skills
Hold a minimum of 2 years of experience in a customer-facing role, preferably within the cryptocurrency or Fintech sectors. Embrace a customer-centric approach, demonstrating a genuine interest in providing positive and thoughtful customer experiences. Possess excellent oral and written communication skills. Display honesty and reliability in all customer interactions. Exhibit the ability to work independently and to escalate issues appropriately to internal stakeholders. Demonstrate acute attention to detail, especially when addressing customer queries. Show capability in managing multiple priorities, including project-based work extending beyond customer interactions. Thrive in a dynamic, evolving environment, supporting a high-growth team serving millions of customers annually. Have resilience and adaptability, being willing to assist the team as required, even beyond usual responsibilities. Experience with Zendesk and/or Intercom is advantageous. Be willing and available to work from our offices in London or Vilnius for a minimum of 3 days weekly.
Compensation & Perks
Receive a full-time salary commensurate with experience and meaningful equity in a leading company. Enjoy a hybrid work model, combining remote work with a vibrant office location in London. Benefit from an unlimited vacation policy and top-of-the-line Apple equipment. Seize the opportunity to play a key role in a rapidly expanding global tech company in an emerging industry. Experience a flexible work culture.
The organization upholds diversity and inclusion in the workplace, serving as an equal opportunity employer. Discrimination or harassment based on gender, race, religion, age, disability status, sexual orientation, or any other legally protected characteristic is strictly prohibited within our practices. All employment decisions are made based on qualifications, merit, and business needs at the time.
Part-Time Support in Brazil
Online Customer Support
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, or Persian will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Member Service Representative
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Social Media Manager (Russian-Speaking, Remote) – Luxury Dating Platform
Your role will include:
Managing and growing our Instagram presence
Messaging Russian & non-Russian's (based in UAE) to invite them to the platform
Helping with content ideas, captions, reels, and engagement
Maintaining an elegant, high-end tone in all communication
🎯 Ideal for someone with:
Fluent Russian & English
Background in SMM or influencer outreach
Interest in lifestyle, luxury, and dating content
Organized, fun, and self-motivated
💰 Competitive pay + performance bonuses
📍 Remote / Flexible hours💰 Potentially live in Dubai
Apply now to help us build an exclusive dating platform. Let’s make dating glamorous again. 💎
Online Customer Support (German, Turkish, Persian, Chinese)
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, Persian, or Chinese will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.