Customer Success Senior Associate
Team
At a prominent organization in the digital assets industry, customer satisfaction is the top priority. The team responsible for Customer Success is unwavering in its commitment to ensuring flawless support experiences and empowering a vast, diverse clientele around the world.
Role
Taking on the role of a Customer Success Senior Associate within the Second Line Support team, you will be instrumental in offering top-notch service to the multitude of customers utilizing the company's products. Your duties will involve becoming a proficient product specialist who conducts training, resolves customer inquiries promptly, and addresses escalations with diligence and professionalism across various platforms. Staying well-informed about the latest products and features, you will employ this knowledge to elevate customer experience and swiftly address any reported issues.
Successful candidates in this position display expertise in simplifying and conveying technical matters empathetically to customers while effectively collaborating with teams across the organization. A profound dedication to delivering exceptional service to a global customer base, coupled with a keen interest in cryptocurrency, is paramount. Additionally, the role entails managing project-based tasks as needed, encompassing cross-functional projects and activities related to tools and systems.
Responsibilities
Deliver unparalleled customer service to a vast user base leveraging the company's products. Communicate adeptly and empathetically with customers via multiple channels, including tickets, emails, and live chat in English. Act as a liaison between Customer Success, Product, and Engineering teams to address product issues and bugs. Work closely with internal stakeholders to ensure timely and efficient reporting of product issues. Maintain a current understanding of products and support and engineering processes to efficiently handle customer escalations, bugs, and requested product modifications. Meet key performance metrics related to quality, productivity, responsiveness, and customer satisfaction. Use internal tools proficiently to optimize customer interactions. Collaborate across the organization to resolve customer concerns promptly and effectively. Handle project-based tasks, including cross-functional projects and initiatives related to tools and systems.
Experience & Skills
Hold a minimum of 2 years of experience in a customer-facing role, preferably within the cryptocurrency or Fintech sectors. Embrace a customer-centric approach, demonstrating a genuine interest in providing positive and thoughtful customer experiences. Possess excellent oral and written communication skills. Display honesty and reliability in all customer interactions. Exhibit the ability to work independently and to escalate issues appropriately to internal stakeholders. Demonstrate acute attention to detail, especially when addressing customer queries. Show capability in managing multiple priorities, including project-based work extending beyond customer interactions. Thrive in a dynamic, evolving environment, supporting a high-growth team serving millions of customers annually. Have resilience and adaptability, being willing to assist the team as required, even beyond usual responsibilities. Experience with Zendesk and/or Intercom is advantageous. Be willing and available to work from our offices in London or Vilnius for a minimum of 3 days weekly.
Compensation & Perks
Receive a full-time salary commensurate with experience and meaningful equity in a leading company. Enjoy a hybrid work model, combining remote work with a vibrant office location in London. Benefit from an unlimited vacation policy and top-of-the-line Apple equipment. Seize the opportunity to play a key role in a rapidly expanding global tech company in an emerging industry. Experience a flexible work culture.
The organization upholds diversity and inclusion in the workplace, serving as an equal opportunity employer. Discrimination or harassment based on gender, race, religion, age, disability status, sexual orientation, or any other legally protected characteristic is strictly prohibited within our practices. All employment decisions are made based on qualifications, merit, and business needs at the time.
Customer Support Quality Specialist
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
Now we are seeking a Customer Support Quality Specialist to join our team.
Responsibilities:
Conducting monitoring, analysis, and evaluation of specialists' actions by a checklist.
Developing guidelines and recommendations to enhance service quality.
Processing customer feedback. Collecting and organizing users' comments and suggestions to improve product quality.
Filling out assessment forms and providing operators with feedback on the quality of their work.
Qualifications:
At least 1 year of experience in monitoring the quality of support staff's work (experience in fintech is an advantage).
Proficiency in written communication.
Full proficiency in Russian and English at least B2 level is required.
We are looking for a person who can work on 5/2 from 9 am/10 am to 6 pm/7 pm schedule GMT+3.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.
REMOTE SALES MANAGER FOR ROOTS CANADA
A Bachelor's degree in business or a related field is required. In order to succeed in this role, you will need excellent communication skills and the ability to lead a sales team. Previous experience in a sales-related role is a plus
Responsibilities:
Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
Meeting planned sales goals.
Setting individual sales targets with the sales team.
Tracking sales goals and reporting results as necessary.
Overseeing the activities and performance of the sales team.
Coordinating with marketing on lead generation.
The ongoing training of your salespeople.
Developing your sales team through motivation, counseling, and product knowledge education.
Promoting the organization and products.
Understand our ideal customers and how they relate to our products.
Requirements:
Experience in planning and implementing sales strategies.
Experience in customer relationship management.
Experience managing and directing a sales team.
Excellent written and verbal communication skills.
Dedication to providing great customer service.
Ability to lead a sales team.
Data Entry Clerk
Precisely and efficiently inputting data into computer systems.
Thoroughly validating data for accuracy and completeness.
Ensuring the ongoing maintenance and updates of database information.
Updating and maintaining database information
Communicating with other departments to gather information
Keeping sensitive information confidential
Adhering to data privacy and security protocols
Supporting other administrative tasks as needed.
Requirements
Proven experience as a data entry clerk or similar role.
Excellent typing skills and proficiency in data entry software and tools.
Strong attention to detail and accuracy.
Ability to work independently and meet deadlines.
Good communication skills, both written and verbal.
High school diploma or equivalent; additional certifications in data entry or related fields are a plus.
Comfortable working remotely with reliable internet access and a quiet workspace.
An exceptional level of attention to detail and accuracy.
Ability to work effectively both independently and as part of a team.
Excellent organisational and time management capabilities.
Dedication to maintaining the highest standards of confidentiality.
Strong verbal and written communication skills.
Capacity to perform effectively under pressure and meet established deadlines
Benefits
Flexible remote work schedule.
Competitive compensation package.
Opportunities for career growth and advancement.
Supportive and collaborative work environment.
Please send an email to : hrteam@jobsolutionsai.online
with the subject "Candidate" and your resume in order to receive the steps to continue the process. Thank you.
Human Resurce Representative
Office Administrator
The tasks of the office administrator will include bookkeeping and mentoring office assistants. The ideal candidate will be competent in prioritizing and working with little supervision. They will be self-motivated and trustworthy.
The office administrator ensures smooth running of our company’s offices and contributes in driving sustainable growth.
Responsibilities
Coordinate office activities and operations to secure efficiency and compliance to company policies
Supervise administrative staff and divide responsibilities to ensure performance
Manage agendas/travel arrangements/appointments etc. for the upper management
Manage phone calls and correspondence (e-mail, letters, packages etc.)
Support budgeting and bookkeeping procedures
Create and update records and databases with personnel, financial and other data
Track stocks of office supplies and place orders when necessary
Submit timely reports and prepare presentations/proposals as assigned
Assist colleagues whenever necessary
Requirements and skills
Proven experience as an office administrator, office assistant or relevant role
Outstanding communication and interpersonal abilities
Excellent organizational and leadership skills
Familiarity with office management procedures and basic accounting principles
Excellent knowledge of MS Office and office management software (ERP etc.)
Qualifications in secretarial studies will be an advantage