Customer Welfare Analyst

About Us

Chainlink Labs is the leading developer behind Chainlink, a decentralized computing platform that drives the verifiable web. Chainlink is widely recognized as the go-to platform for accessing real-world data, offchain computation, and secure cross-chain interoperability for any blockchain. With partnerships including major financial institutions like Swift, DTCC, and ANZ, Chainlink Labs facilitates the development of verifiable applications in banking, DeFi, global trade, and gaming.

The Engineering Team

Chainlink Labs' engineering team is at the forefront of advancing decentralized applications in the industry. It is responsible for maintaining a >70% market share in the oracle space, enabling smart contracts to securely interact with off-chain data and computation to solve real-world challenges.

We seek highly skilled and motivated individuals who collaborate effectively to solve complex problems, make a significant product impact, and grow as builders. If you join us, you'll have the opportunity to shape the future of blockchain technology and decentralized finance.

We are actively expanding our core engineering teams, including those involved in the Cross-Chain Interoperability Protocol (CCIP), Blockchain Integrations, and projects related to VRF and Capital Markets.

Requirements

Minimum of 3+ years of professional engineering experience in a collaborative, product-driven environment

Advanced proficiency in key languages such as Golang, Typescript, Solidity, or Rust

Enthusiasm for blockchain, web3, and related decentralized technologies

Excellent written and verbal communication skills in English

Strong grasp of computer science fundamentals

Comfortable working remotely as part of a globally distributed team operating across different time zones

Preferred Requirements

Experience in project progress communication, dependency management, and risk mitigation with stakeholders

Background in blockchain and Web 3.0 technologies as a developer

Contribution to the open-source community

Our Selection Process

Chainlink Labs follows a role-agnostic hiring process for the core engineering teams. Candidates are evaluated against engineering standards and matched with the most appropriate team during the process. Opportunities to interact with engineers and leadership from different core teams are integral to this process.

All roles at Chainlink Labs are global and remote-based, with an expectation of some overlap with Eastern Standard Time working hours unless otherwise mentioned.

Commitment to Equal Opportunity

Chainlink Labs is committed to providing equal employment opportunities in compliance with relevant laws and regulations. Special accommodations for individuals with disabilities or specific needs during the application or recruitment process can be requested through the provided form.

Global Data Privacy Notice for Job Candidates and Applicants

By submitting an application to Chainlink Labs, candidates agree to the use and processing of their data in accordance with the company's Privacy Policy.

Company Summary: Circle is a pioneering financial technology firm that operates within the realm of the burgeoning digital currency landscape. Through technology developed by Circle, money can now traverse the globe with utmost speed, efficiency, and cost-effectiveness compared to traditional settlement systems. Enabling transactions on a global scale in almost real-time presents transformative opportunities for payments, commerce, and markets, contributing to greater global economic welfare and inclusivity. The core of our operations, including USDC, a digital dollar built on blockchain technology, empowers businesses, institutions, and developers to leverage these advancements and capitalize on the paradigm shift underway in money and technology.

Purpose and Values: At Circle, our foundation lies in fostering transparency and reliability across all facets of our operations. As we continue to expand globally, we prioritize agility and effectiveness to drive our success, operating in alignment with our core values of Multistakeholder engagement, Mindfulness in our actions, ongoing pursuit of Excellence, and upholding the utmost Integrity in all dealings. In a remote work environment where collaboration and teamwork are paramount, innovation and a shared sense of ownership fuel our success.

Responsibilities: We are seeking a Product Manager to spearhead the development of our Crypto capital markets platform within the Liquidity team. This crucial role involves collaborating extensively with various stakeholders throughout the company to navigate regulatory frameworks, address operational requirements, and identify essential features needed to devise a long-term strategy for a platform that can enhance operational efficiencies, accommodate growing transaction volumes, and support market expansion. Successful candidates will excel at setting a clear product vision, fostering alignment across business functions, and prioritizing efforts ruthlessly to maximize impact.

Key Responsibilities:

Formulating and managing the product vision, features, and roadmap to cater to customers' global capital markets and lending needs.

Collaborating with cross-functional teams at Circle to understand customer pain points, share new product insights, communicate product strategies, and ensure progress remains unhindered.

Evaluating business risks and implementing strategies to mitigate them, utilizing tools and monitoring mechanisms to keep stakeholders informed.

Engaging with liquidity partners to comprehend their requirements, translating capital demands into actionable strategies, product features, and roadmaps.

Overseeing multiple concurrent projects alongside the engineering team, ensuring timely delivery of product features.

Identifying and prioritizing enhancements that optimize success for our liquidity and distribution partners utilizing our stablecoin offerings.

Qualifications and Skills:

Over a decade of product management experience with proven track record of launching successful customer-facing products in capital markets settings.

Proficiency in steering product strategy for multifaceted commercial products, including risk identification and management.

Mentorship experience with other product managers, adept at influencing and collaborating with partners and executives to drive results.

In-depth knowledge of capital markets, lending, treasury management, or regulated financial services, preferably with a technical background in global product development.

Enthusiasm for financial services rooted in crypto assets and blockchain technology, coupled with sharp analytical capabilities.

Demonstrated ability to oversee end-to-end execution of complex product initiatives, sustaining revenue growth over time.

Excellent communication skills, both in written and verbal forms, with the ability to engage effectively with stakeholders across the board.

Proficiency in remote work environments, adept at working with teams spanning multiple time zones, and well-versed in tools like Slack and GSuite.

Additional Information:

Position eligible for immediate PERM sponsorship for qualified candidates.

Salary range determined by various factors, which may vary based on experience and qualifications.

Comprehensive benefits package and equities included, in addition to discretionary vacation policy and paid sick leave and holidays.

Circle is an equal opportunity employer that celebrates diversity and values inclusivity.

Our goal is to make blockchain accessible to a wide audience by providing a developer platform that simplifies blockchain integration. Alchemy is a prominent infrastructure provider in the blockchain space, facilitating over $105 billion in transactions for millions of users across nearly all countries worldwide.

Our team comprises experts with extensive backgrounds in scalable infrastructure, AI, and blockchain technology from reputable organizations such as Google, Microsoft, Facebook, Stanford, and MIT.

Recently securing a substantial Series C1 funding round, we are now valued at $10.2 billion, supported by prominent investors like Lightspeed, Silver Lake, a16z, Coatue, Addition, Stanford University, Coinbase, and top industry figures.

Notably, Alchemy services leading blockchain companies globally and has garnered attention from respected publications like TechCrunch, Forbes, and Bloomberg.

Key Responsibilities:

Lead the development of backend infrastructure for our developer platform and APIs, shaping the team's execution against this vision.

Architect, construct, and manage highly scalable and dependable infrastructure, APIs, and services.

Participate in system design discussions, stand-ups, and code reviews to drive best practices for backend infrastructure, emphasizing throughput, reliability, and latency.

Troubleshoot production issues across services and various stack levels.

Engage with engineers, product managers, and designers to promote a collaborative work environment.

Requirements:

Over 10 years of relevant industry experience.

Holds a degree in Computer Science or equivalent field.

Proficient in designing, building, and scaling core backend components, with experience in API platforms being a plus.

Skilled in resolving intricate design, performance, and scalability issues in high-throughput, low-latency systems.

Hands-on experience in Java, Golang, or C++ in a production environment.

Familiarity with Cloud Native ecosystems, particularly AWS.

Experience with managed Kubernetes layers like AWS EKS is beneficial.

Demonstrates a proactive and independent approach to task execution.

Capable of balancing quality with timely delivery.

Additional Details:

Alchemy offers competitive compensation including base salary and equity, along with comprehensive healthcare coverage, 401k, and unlimited flexible time off. The salary range for this role is estimated between $135,000 to $350,000 annually based on relevant factors like experience, skill set, and qualifications.

We believe Ethereum has the potential to solve some of humanity’s most crucial coordination issues. Since our initial inception as a research group, we have sought to scale both its technology and values.
At present, the most pressing bottleneck to the growth of Ethereum is its performance and scalability. We are building the most elegant solution to this problem. We do this in the open (under an MIT open source license) because we believe in open source innovation and its ability to accelerate growth.
OP Labs is building Optimism mainnet, and by extension, the infrastructure that powers all OP-Stack chains. We are improving Ethereum’s performance by orders of magnitude and donating the profits from doing so to funding Ethereum public goods. By operating as a Public Benefit Corporation, OP Labs can align its incentives with the public good and take positive-sum steps toward a sustainable future for the internet.
We’re looking for a Head of Technical Program Manager to own and grow Optimism’s core development program. This individual will be responsible for stewarding development of the OP Stack by coordinating between high-caliber engineering organizations across the Collective. This role requires a unique blend of engineering leadership, technical expertise, and open source management skills. 
What are the role responsibilities?
Oversee our strategic initiatives with precision by setting clear objectives, aligning team efforts, and ensuring seamless coordination between functions
Ensure delivery by managing the implementation process, maintaining roadmaps, and removing blockers without sacrificing quality or burning out the team
Be a central conduit for information, ensuring messages flow smoothly between OP Labs, core developers, and the Optimism Foundation
Set an example for how OP Labs collaborates, both internally and with the Foundation/core developers
What skills do you bring?
Experience coordinating and delivering complex large-scale software projects. Maybe you’ve worked as a principal engineer, engineering manager, CTO, or technical program manager
Strong technical background with a solid understanding of web3 software development, blockchain platforms, and system design
Excellent communication and presentation skills, with the ability to convey complex technical concepts clearly and effectively
Experience with core development processes or open source software maintenance is a plus, but not required
What will you like about us?
We take care of our employees. Competitive compensation, fully paid medical, dental, and vision, and a 4% 401K match—learn more about our benefits, culture, and all recruiting FAQ here: https://oplabs.notion.site/OP-Labs-Hiring-FAQ-79f82dd0763e4344b99e9ce3ea1728da.
We take pride in the accomplishments of our teammates and support each other in doing the best work of our careers.
Our team is a diverse group of people from varied backgrounds. We cherish our eclecticism and consider it a great strength.
We’re fully remote, deeply engaged, highly skilled, and like to have fun.
We think long-term. Our founders have been scaling Ethereum since 2015.
We strongly encourage candidates of all different backgrounds to apply. We believe that our work is stronger with a variety of perspectives, and we’re eager to further diversify our company. If you have a background that you feel would make an impact at Optimism, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career.

We believe Ethereum has the potential to solve some of humanity’s most crucial coordination issues. Since our initial inception as a research group, we have sought to scale both its technology and values.
At present, the most pressing bottleneck to the growth of Ethereum is its performance and scalability. We are building the most elegant solution to this problem. We do this in the open (under an MIT open source license) because we believe in open source innovation and its ability to accelerate growth.
OP Labs is building Optimism mainnet, and by extension, the infrastructure that powers all OP-Stack chains. We are improving Ethereum’s performance by orders of magnitude and donating the profits from doing so to funding Ethereum public goods. By operating as a Public Benefit Corporation, OP Labs can align its incentives with the public good and take positive-sum steps toward a sustainable future for the internet.
We’re looking for an experienced product leader to drive growth and development of our Superchain ecosystem. Today, the Superchain consists of >$12B in assets and >4M transactions per day, with more L2s built using OP Stack than any other provider. Success for this role is growing the Superchain to $1T in assets, 100M onchain users, and hundreds of millions of daily transactions.
The Superchain is a marketplace of users and developers and we expect it to be both the best user and developer experiences in crypto. This leader will have ownership of both. In particular, this role will own the developer products and programs needed to bring the next-generation of crypto apps to life.
What are the role responsibilities?
Build the best user and developer experiences in crypto
Define the vision, strategy, and product roadmap to grow the Superchain to $1T in assets and 100M users
Build and manage a team of PMs to achieve the Superchain vision
Be a product and organizational leader in a fast-growing, value-oriented startup environment
Work alongside a growing and senior team of leaders to scale Ethereum and bring the world onchain
Drive growth and development of one of the most ambitious and dynamic two-sided marketplaces in crypto
What skills do you bring?
10+ years experience leading growth-oriented and/or marketplace products
Proven track record of working in ambiguous, developing product spaces and winning
Deep strategic thinking and experience igniting flywheels
Experience building high-impact developer products and growth programs (and you are excited to drive growth and development of one of the most ambitious and dynamic two-sided marketplaces in crypto!)
Experience with open source software, crypto/web3 or developer focused products is a huge plus!
What will you like about us?
We take care of our employees. Competitive compensation, fully paid medical, dental, and vision, and a 4% 401K match—learn more about our benefits, culture, and all recruiting FAQ here: https://oplabs.notion.site/OP-Labs-Hiring-FAQ-79f82dd0763e4344b99e9ce3ea1728da.
We take pride in the accomplishments of our teammates and support each other in doing the best work of our careers.
Our team is a diverse group of people from varied backgrounds. We cherish our eclecticism and consider it a great strength.
We’re fully remote, deeply engaged, highly skilled, and like to have fun.
We think long-term. Our founders have been scaling Ethereum since 2015.
We strongly encourage candidates of all different backgrounds to apply. We believe that our work is stronger with a variety of perspectives, and we’re eager to further diversify our company. If you have a background that you feel would make an impact at Optimism, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career.