Data Engineer (Middle+/Senior)
London, UK
Full time
Remote
2,500
-
4,166.67
Monthly
30,000
-
50,000
Annual
Payment in Crypto
Role
Data Engineer
Work Experience
More than 3 years
Description
Are you passionate about blockchain technology and working with data? Do you enjoy taking ideas from early-stage concepts through to useful insights? If so, this could be a fantastic opportunity to be a hands-on engineer shaping the future blockchain data analysis! Now more than ever, we need a team of diverse, passionate and hungry individuals to drive our group vision forward, one block at a time. We need people like YOU, to be a part of our on-chain analysis revolution! As a Data Engineer you will be closely collaborating with both business and backend to design and implement an efficient way of data processing. You will be working in our back end team and will have plenty of opportunities to improve your skills and grow professionally.
Responsibilities: You'll be working on the pipeline of our core product.
This includes:
— Designing and developing blockchain data processing pipelines for new charts, including development and optimizing of the data architecture; — Integrating developments into existing solutions; — Development and maintenance of infrastructure required for optimal extraction, transformation and loading of data from various sources; — Participating in grooming solutions for data processing, ETL/ELT processes and automation of data processing workflows, including coordination with backend developers, DS, DA and QA engineers; — Data validation: counting historical data with BlockSci, automating data validation.
Requirements: — 3+ years of work experience; — Solid knowledge of Python and SQL; — Experience working with Databases (e.g. PostgreSQL, Vertica); — Knowledge of ETL tools (e.g. Spark, Airflow).
Nice to have:
— Experience within the cryptocurrency industry; — Experience with CI / CD (Gitlab CI, Docker, K8s); — Experience with administration of AWS.
Benefits:
— Competitive salary; — Ability to work from our offices in London, or fully remote; — Flexible workday - you choose when you work; — 30 days holiday allowance per year; — Monthly contribution towards your gym membership; — $500 per year towards a personal development fund.
Skills Required
Whalemap
Website
whalemap.ioCompany size
Not specified
Location
United Kingdom
Description
Whalemap is a blockchain analytics platform that uses data science to deliver real-time actionable trading insights. Founded by former physicists and designers, we are committed to contributing to the blockchain community by making this space even more beginner-friendly, exciting, fun, and useful. One of our primary goals is to democratise and shed light on data and insights that are traditionally only available to hedge funds while keeping it beautiful and simple.
OKX
Sr Product Manager, Risk
San Jose, USA
San Jose, USA
Full time
Office
Who We Are
At OKX, we believe in reshaping the future through technology. Founded in 2017, we are at the forefront of revolutionizing global systems with our advanced digital asset exchange, Web3 portal, and blockchain ecosystems. We are dedicated to transforming the financial landscape by providing a wide range of sophisticated products, solutions, and trading tools to over 50 million users across more than 180 countries worldwide. OKX is committed to empowering individuals to explore the world of Web3 by offering innovative products and services that promote financial access supported by blockchain and decentralized finance.
We are known for our innovative mindset, socially responsible initiatives, and inclusive work culture with over 3,000 employees globally aiming to create long-term value for the industry through diversity and innovation.
About the Opportunity
As a visionary, your role will be to lead the development of a cutting-edge fraud risk management system at OKX. You will be responsible for building and managing the fraud risk systems roadmap to facilitate legitimate customer access to a diverse range of crypto assets. This role encompasses the development of risk models, strategies, platforms, integration with fraud and risk vendors, and ensuring healthy business growth while enhancing the customer risk experience. Collaborating closely with various teams, you will help shape fraud risk programs aligned with OKX's objectives.
If you are a proactive and entrepreneurial product leader who is unafraid to introduce bold ideas and drive them to fruition, this role is perfect for you.
What You’ll Be Doing
Spearhead the transformation of OKX's risk product and business operations to elite standards, ensuring a balanced approach to financial losses, customer experience, and business growth.
Oversee fraud risk management for a range of fiat payment products, developing proactive strategies to prevent and detect fraud-related incidents.
Implement state-of-the-art fraud detection technologies to bolster fraud prevention capabilities.
Establish and monitor metrics to evaluate the success of the product and utilize data insights for enhancing the risk product.
Utilize hands-on skills to extract and analyze data using SQL and Python.
Cultivate a data-driven culture within the department through value-added data analysis and proactive management of information.
Develop collaborative relationships with cross-functional teams to build and implement robust risk solutions to address emerging business challenges.
What We Look For In You
Master's degree in Statistics, Mathematics, Operations Research, or a related field. Significant experience may compensate for a Bachelor's degree.
Prior product management experience in fraud risk with expertise in AI and machine learning.
5+ years of experience in fraud analytics within financial services or FinTech sectors.
Strong proficiency in technical aspects related to risk analysis and product development; willing to engage beyond a mere user experience perspective.
Experience in leading cross-functional teams in dynamic environments to deliver complex projects.
Data-oriented mindset with experience in identifying KPIs and collaborating with engineering and analytics for effective monitoring.
Willingness to travel as required.
Nice to Have
Knowledge or experience in crypto and blockchain technologies.
Experience in ACH or Cards Fraud Strategy.
Passion for Bitcoin, crypto, DeFi, and blockchain technology.
Perks & Benefits
Competitive total compensation package.
Learning and development programs with education subsidies.
Wellness perks, meal allowances, and various team-building activities.
Comprehensive healthcare schemes for employees and dependents.
Additional benefits and details will be shared during the application process.
OKX Statement
OKX is committed to promoting equal employment opportunities without discrimination based on various factors. Salary for this position ranges from $174,000 to $250,000, depending on relevant experience and skills, as well as market location. Performance bonuses, long-term incentives, and a range of benefits are included in the compensation package. Applicants can apply through the Okcoin and OKX internal or external careers platform.
At OKX, we believe in reshaping the future through technology. Founded in 2017, we are at the forefront of revolutionizing global systems with our advanced digital asset exchange, Web3 portal, and blockchain ecosystems. We are dedicated to transforming the financial landscape by providing a wide range of sophisticated products, solutions, and trading tools to over 50 million users across more than 180 countries worldwide. OKX is committed to empowering individuals to explore the world of Web3 by offering innovative products and services that promote financial access supported by blockchain and decentralized finance.
We are known for our innovative mindset, socially responsible initiatives, and inclusive work culture with over 3,000 employees globally aiming to create long-term value for the industry through diversity and innovation.
About the Opportunity
As a visionary, your role will be to lead the development of a cutting-edge fraud risk management system at OKX. You will be responsible for building and managing the fraud risk systems roadmap to facilitate legitimate customer access to a diverse range of crypto assets. This role encompasses the development of risk models, strategies, platforms, integration with fraud and risk vendors, and ensuring healthy business growth while enhancing the customer risk experience. Collaborating closely with various teams, you will help shape fraud risk programs aligned with OKX's objectives.
If you are a proactive and entrepreneurial product leader who is unafraid to introduce bold ideas and drive them to fruition, this role is perfect for you.
What You’ll Be Doing
Spearhead the transformation of OKX's risk product and business operations to elite standards, ensuring a balanced approach to financial losses, customer experience, and business growth.
Oversee fraud risk management for a range of fiat payment products, developing proactive strategies to prevent and detect fraud-related incidents.
Implement state-of-the-art fraud detection technologies to bolster fraud prevention capabilities.
Establish and monitor metrics to evaluate the success of the product and utilize data insights for enhancing the risk product.
Utilize hands-on skills to extract and analyze data using SQL and Python.
Cultivate a data-driven culture within the department through value-added data analysis and proactive management of information.
Develop collaborative relationships with cross-functional teams to build and implement robust risk solutions to address emerging business challenges.
What We Look For In You
Master's degree in Statistics, Mathematics, Operations Research, or a related field. Significant experience may compensate for a Bachelor's degree.
Prior product management experience in fraud risk with expertise in AI and machine learning.
5+ years of experience in fraud analytics within financial services or FinTech sectors.
Strong proficiency in technical aspects related to risk analysis and product development; willing to engage beyond a mere user experience perspective.
Experience in leading cross-functional teams in dynamic environments to deliver complex projects.
Data-oriented mindset with experience in identifying KPIs and collaborating with engineering and analytics for effective monitoring.
Willingness to travel as required.
Nice to Have
Knowledge or experience in crypto and blockchain technologies.
Experience in ACH or Cards Fraud Strategy.
Passion for Bitcoin, crypto, DeFi, and blockchain technology.
Perks & Benefits
Competitive total compensation package.
Learning and development programs with education subsidies.
Wellness perks, meal allowances, and various team-building activities.
Comprehensive healthcare schemes for employees and dependents.
Additional benefits and details will be shared during the application process.
OKX Statement
OKX is committed to promoting equal employment opportunities without discrimination based on various factors. Salary for this position ranges from $174,000 to $250,000, depending on relevant experience and skills, as well as market location. Performance bonuses, long-term incentives, and a range of benefits are included in the compensation package. Applicants can apply through the Okcoin and OKX internal or external careers platform.
Circle
Lead Technology Risk Manager
Miami, USA
Miami, USA
Full time
Remote
About the Company:
Circle operates in the realm of financial technology, positioned at the forefront of the evolving concept known as the internet of money. This emerging landscape enables the seamless global transfer of value akin to conventional digital data, but with added speed and cost-efficiency compared to traditional settlement systems. By developing this innovative internet layer, Circle is unlocking unparalleled possibilities for payments, commerce, and markets, fostering economic growth on a worldwide scale and promoting inclusivity. The company's foundation, which includes USDC, a dollar based on blockchain technology, empowers enterprises, organizations, and developers to leverage these advancements and capitalize on this significant juncture in the convergence of money and technology.
Your Role:
Joining the Security and Technology Risk Management team, you will play a vital role in supporting the daily operations of Circle’s Technology Risk Management function. This function aims to collaborate closely with the primary Technology departments to identify, evaluate, prioritize, mitigate, and report on Circle’s Technology Risks. It contributes to the overarching Enterprise Risk Management Program, striving to enhance and sustain Circle's resilience by detecting, evaluating, and preparing the organization for internal and external factors and risks that may impede the achievement of its objectives. This program encompasses policy management, issue management, change management, risk assessment, resiliency, technology platform, oversight of third parties, and collaboration with business partners.
Responsibilities:
Collaborate with first-line Technology teams and the Chief Technology Officer to drive and facilitate the implementation of Enterprise Risk Management initiatives.
Conduct technology oversight and challenge activities, including governance, risk identification, remediation strategy development, and influence on technology strategy.
Aid in enterprise-level technology risk assessment, providing proactive support to the Technology function in evaluating and assessing risk profiles.
Implement risk assessments, monitoring, and reporting related to technology risks, including engineering, security, and cyber aspects.
Support ongoing risk management and engagement across functions through strategic partnerships with Technology.
Advise the Technology function on risk exposure assessment and mitigation measures aligning with corporate risk statements.
Provide expertise on Technology and Security Framework, aligning with risk-related awareness and training needs.
Lead periodic reviews and reporting on technology-related risks, aligning with changing environments and new product developments.
Collaborate with the Enterprise Risk Management team on Technology risks and their interconnectedness with Security, Legal, and Privacy areas at Circle.
Support the Security and Technology Specialized Risk Committee to enhance the Technology Risk program and execute risk-based monitoring programs effectively.
Core Values:
Multistakeholder: Dedication to customers, employees, shareholders, and local communities.
Mindful: Respectful, attentive listener, and detail-oriented.
Driven by Excellence: Passion for customer success, pursuit of excellence, intolerance for mediocrity, and dedication to achieving goals.
High Integrity: Open, honest communication, adhering to high moral and ethical standards.
Requirements:
7+ years experience in Technology risk management, preferably in financial services, payments, or technology.
Knowledge of Enterprise Risk Management frameworks and quantitative risk frameworks.
Understanding of blockchain and digital payments.
Expertise in embedding a risk culture within rapidly growing environments.
Proficiency in Google Suite, Slack, and Apple MacOS.
Bachelor’s degree in Technology, Risk Management, or Business, with Technology or Security Certifications being preferred.
Important Note:
This role offers PERM sponsorship from day one for eligible candidates.
The compensation for this position is determined by several factors and includes a base pay range of $130,000 - $170,000, an annual bonus target of 15%, equity, and benefit packages.
Circle is an equal opportunity employer, embracing diversity and inclusion across the organization. Discrimination based on various factors is not tolerated. Additionally, the company participates in the E-Verify Program in specific locations as mandated by law.
Circle operates in the realm of financial technology, positioned at the forefront of the evolving concept known as the internet of money. This emerging landscape enables the seamless global transfer of value akin to conventional digital data, but with added speed and cost-efficiency compared to traditional settlement systems. By developing this innovative internet layer, Circle is unlocking unparalleled possibilities for payments, commerce, and markets, fostering economic growth on a worldwide scale and promoting inclusivity. The company's foundation, which includes USDC, a dollar based on blockchain technology, empowers enterprises, organizations, and developers to leverage these advancements and capitalize on this significant juncture in the convergence of money and technology.
Your Role:
Joining the Security and Technology Risk Management team, you will play a vital role in supporting the daily operations of Circle’s Technology Risk Management function. This function aims to collaborate closely with the primary Technology departments to identify, evaluate, prioritize, mitigate, and report on Circle’s Technology Risks. It contributes to the overarching Enterprise Risk Management Program, striving to enhance and sustain Circle's resilience by detecting, evaluating, and preparing the organization for internal and external factors and risks that may impede the achievement of its objectives. This program encompasses policy management, issue management, change management, risk assessment, resiliency, technology platform, oversight of third parties, and collaboration with business partners.
Responsibilities:
Collaborate with first-line Technology teams and the Chief Technology Officer to drive and facilitate the implementation of Enterprise Risk Management initiatives.
Conduct technology oversight and challenge activities, including governance, risk identification, remediation strategy development, and influence on technology strategy.
Aid in enterprise-level technology risk assessment, providing proactive support to the Technology function in evaluating and assessing risk profiles.
Implement risk assessments, monitoring, and reporting related to technology risks, including engineering, security, and cyber aspects.
Support ongoing risk management and engagement across functions through strategic partnerships with Technology.
Advise the Technology function on risk exposure assessment and mitigation measures aligning with corporate risk statements.
Provide expertise on Technology and Security Framework, aligning with risk-related awareness and training needs.
Lead periodic reviews and reporting on technology-related risks, aligning with changing environments and new product developments.
Collaborate with the Enterprise Risk Management team on Technology risks and their interconnectedness with Security, Legal, and Privacy areas at Circle.
Support the Security and Technology Specialized Risk Committee to enhance the Technology Risk program and execute risk-based monitoring programs effectively.
Core Values:
Multistakeholder: Dedication to customers, employees, shareholders, and local communities.
Mindful: Respectful, attentive listener, and detail-oriented.
Driven by Excellence: Passion for customer success, pursuit of excellence, intolerance for mediocrity, and dedication to achieving goals.
High Integrity: Open, honest communication, adhering to high moral and ethical standards.
Requirements:
7+ years experience in Technology risk management, preferably in financial services, payments, or technology.
Knowledge of Enterprise Risk Management frameworks and quantitative risk frameworks.
Understanding of blockchain and digital payments.
Expertise in embedding a risk culture within rapidly growing environments.
Proficiency in Google Suite, Slack, and Apple MacOS.
Bachelor’s degree in Technology, Risk Management, or Business, with Technology or Security Certifications being preferred.
Important Note:
This role offers PERM sponsorship from day one for eligible candidates.
The compensation for this position is determined by several factors and includes a base pay range of $130,000 - $170,000, an annual bonus target of 15%, equity, and benefit packages.
Circle is an equal opportunity employer, embracing diversity and inclusion across the organization. Discrimination based on various factors is not tolerated. Additionally, the company participates in the E-Verify Program in specific locations as mandated by law.
Chainlink
Senior IT Systems Engineer
United States
United States
Full time
Remote
About Us
Chainlink Labs is the leading developer behind Chainlink, the decentralized computing platform that drives the verifiable web. It serves as the industry standard for accessing real-world data, offchain computation, and secure cross-chain interoperability across various blockchains. With collaborations with major financial institutions like Swift, DTCC, and ANZ, as well as Web3 teams such as Aave, Compound, GMX, Maker, and Synthetix, Chainlink Labs empowers verifiable applications in banking, DeFi, global trade, and gaming.
The Security Team
The security department at Chainlink Labs acts as the guardian of the organization's people and infrastructure, ensuring protection against internal and external threats. Through specialized security engineering, cutting-edge technology deployment, policy development, and training of security-conscious personnel, the team aims to safeguard assets effectively, fostering a security-centric culture across the organization.
As a critical part of the organization, the Security Team strives to cultivate a culture of security awareness while staying agile and supportive of all employees and the community.
The role of the Senior IT Systems Engineer demands an experienced IT developer committed to enhancing infrastructure, automation, and processes to deliver outstanding customer service. This position entails being a pivotal member of the growing IT team, tasked with engineering solutions for identity, endpoint management, core infrastructure, and employee productivity systems. This role presents an opportunity to help shape the future of the IT organization from its inception.
Operating within the Security function, the role requires close collaboration with the Security team to plan, implement, and communicate initiatives that enhance both productivity and security. It is suitable for individuals with strong hands-on engineering skills and a penchant for developing new processes.
Moreover, this position presents a career-defining opportunity to be part of a rapidly expanding tech company actively involved in building a key component of the global blockchain infrastructure aimed at driving the digital agreements of the future.
Your Impact
Enhance company-wide productivity and security through the development of identity and access management solutions.
Expand the implementation of SSO identity lifecycle, workflow automation, and application integration platform.
Develop and execute policies, procedures, infrastructure, and support systems for endpoint device management.
Deploy technical solutions across diverse platforms like MacOS, Linux, and Windows.
Proficiently manage and maintain core IT infrastructure in a public cloud environment, specifically AWS.
Implement automation across core productivity tools by creating custom applications to reduce manual effort.
Operationalize new solutions targeting critical business challenges.
Anticipate business needs, explore opportunities for innovation, and enhance the employee experience continuously.
Establish strategic partnerships internally to streamline operations.
Lead the planning, execution, and completion of projects within designated responsibilities.
Enhance operational effectiveness by defining new runbooks and optimizing existing documentation.
Mentor IT team members to elevate their skills.
Serve as a cultural ambassador in a fast-paced startup environment.
Requirements
Possess over 10 years of IT-related experience.
Advanced expertise in IAM administration and engineering, including SSO development/integration and leveraging associated tools and APIs.
Proficiency in scripting languages such as Python and Bash.
Experience in administering MDM Platforms like Jamf or VMWare Workspace ONE.
Strong knowledge of hosting and managing AWS infrastructure.
Experience with Atlassian Suite products on AWS.
Familiarity with software development methodologies and version control systems.
Proficiency in managing core SaaS products like Okta, GSuite, Jira, Confluence, and Slack.
Experience in supporting major operating systems in various environments.
Familiarity with Linux distributions and DevOps tools.
Ability to quickly learn and apply new technologies.
Strong communication skills, with the ability to present technical concepts effectively.
Sound knowledge of security best practices.
ITIL certification or equivalent experience.
All roles at Chainlink Labs are globally remote. We encourage overlapping working hours with Eastern Standard Time.
Commitment to Equal Opportunity
Chainlink Labs upholds equal opportunity employment practices. Qualified applicants will receive fair consideration in accordance with applicable laws.
Global Data Privacy Notice for Job Candidates and Applicants
Your data collected during the recruitment process is subject to our Privacy Policy upon submission of your application.
Chainlink Labs is the leading developer behind Chainlink, the decentralized computing platform that drives the verifiable web. It serves as the industry standard for accessing real-world data, offchain computation, and secure cross-chain interoperability across various blockchains. With collaborations with major financial institutions like Swift, DTCC, and ANZ, as well as Web3 teams such as Aave, Compound, GMX, Maker, and Synthetix, Chainlink Labs empowers verifiable applications in banking, DeFi, global trade, and gaming.
The Security Team
The security department at Chainlink Labs acts as the guardian of the organization's people and infrastructure, ensuring protection against internal and external threats. Through specialized security engineering, cutting-edge technology deployment, policy development, and training of security-conscious personnel, the team aims to safeguard assets effectively, fostering a security-centric culture across the organization.
As a critical part of the organization, the Security Team strives to cultivate a culture of security awareness while staying agile and supportive of all employees and the community.
The role of the Senior IT Systems Engineer demands an experienced IT developer committed to enhancing infrastructure, automation, and processes to deliver outstanding customer service. This position entails being a pivotal member of the growing IT team, tasked with engineering solutions for identity, endpoint management, core infrastructure, and employee productivity systems. This role presents an opportunity to help shape the future of the IT organization from its inception.
Operating within the Security function, the role requires close collaboration with the Security team to plan, implement, and communicate initiatives that enhance both productivity and security. It is suitable for individuals with strong hands-on engineering skills and a penchant for developing new processes.
Moreover, this position presents a career-defining opportunity to be part of a rapidly expanding tech company actively involved in building a key component of the global blockchain infrastructure aimed at driving the digital agreements of the future.
Your Impact
Enhance company-wide productivity and security through the development of identity and access management solutions.
Expand the implementation of SSO identity lifecycle, workflow automation, and application integration platform.
Develop and execute policies, procedures, infrastructure, and support systems for endpoint device management.
Deploy technical solutions across diverse platforms like MacOS, Linux, and Windows.
Proficiently manage and maintain core IT infrastructure in a public cloud environment, specifically AWS.
Implement automation across core productivity tools by creating custom applications to reduce manual effort.
Operationalize new solutions targeting critical business challenges.
Anticipate business needs, explore opportunities for innovation, and enhance the employee experience continuously.
Establish strategic partnerships internally to streamline operations.
Lead the planning, execution, and completion of projects within designated responsibilities.
Enhance operational effectiveness by defining new runbooks and optimizing existing documentation.
Mentor IT team members to elevate their skills.
Serve as a cultural ambassador in a fast-paced startup environment.
Requirements
Possess over 10 years of IT-related experience.
Advanced expertise in IAM administration and engineering, including SSO development/integration and leveraging associated tools and APIs.
Proficiency in scripting languages such as Python and Bash.
Experience in administering MDM Platforms like Jamf or VMWare Workspace ONE.
Strong knowledge of hosting and managing AWS infrastructure.
Experience with Atlassian Suite products on AWS.
Familiarity with software development methodologies and version control systems.
Proficiency in managing core SaaS products like Okta, GSuite, Jira, Confluence, and Slack.
Experience in supporting major operating systems in various environments.
Familiarity with Linux distributions and DevOps tools.
Ability to quickly learn and apply new technologies.
Strong communication skills, with the ability to present technical concepts effectively.
Sound knowledge of security best practices.
ITIL certification or equivalent experience.
All roles at Chainlink Labs are globally remote. We encourage overlapping working hours with Eastern Standard Time.
Commitment to Equal Opportunity
Chainlink Labs upholds equal opportunity employment practices. Qualified applicants will receive fair consideration in accordance with applicable laws.
Global Data Privacy Notice for Job Candidates and Applicants
Your data collected during the recruitment process is subject to our Privacy Policy upon submission of your application.
OKX
Team Leader, Customer Service (Arabic Speaker)
Kuala Lumpur, Malaysia +1
Kuala Lumpur, Malaysia +1
Full time
Office
Job Description:
OKX is a leading global trading platform that utilizes blockchain technology to provide advanced financial services to traders around the world. We offer a wide range of token and futures trading pairs to assist traders in optimizing their strategies. With millions of users in over 100 countries, we are recognized as one of the top digital asset trading platforms in terms of trading volume. Our derivatives platform, renowned for its exceptional quality, handles approximately $10 billion in daily transactions and is considered the gold standard in the industry. We firmly believe that blockchain technology has the power to eliminate transaction barriers, enhance transaction efficiency, and revolutionize the global economy. We are committed to making innovative advancements that have a significant impact on the world and continuously strive to enhance the customer experience.
Responsibilities:
Oversee Customer Service Operations by monitoring and reporting important metrics, such as customer satisfaction score, productivity, and response speed, to ensure excellent service quality.
Ensure service quality and adherence to established processes.
Collaborate with stakeholders and support teams to deliver outstanding customer service.
Participate in recruitment activities, including screening and interviewing.
Carry out daily operations smoothly and provide timely reports to stakeholders during incidents.
Monitor Key Performance Indicators (KPIs), analyze trends, and address issues related to service quality.
Conduct weekly/monthly performance reviews with customer service agents.
Coordinate with the L&D team to provide necessary training and re-training.
Engage in process update/improvement projects and workshops.
Communicate business updates, policy changes, and relevant information to stakeholders.
Plan monthly schedules for customer service agents while effectively managing daily shrinkages.
Requirements:
Bachelor’s degree or at least 3 years of relevant experience in leading a team in a call center environment.
Strong experience in leading diverse teams with more than 15 members.
Proven expertise in effective hiring, training, coaching, and people management practices.
Strong planning, interpersonal, and detail-oriented skills.
Process-driven mindset with a team player attitude for effective collaboration in cross-functional environments.
Fluent in both English and Arabic (verbal and written communication skills).
Enthusiasm for new technologies and a willingness to adopt them to improve organizational effectiveness and business processes.
Availability for work according to the provided schedule, supporting 24x7 operations.
Ownership and accountability in offering solutions for the benefit of customers and the business.
Preferred Qualifications:
Proficiency in CRM tools, such as Zendesk.
Basic computer knowledge, including MS Office, MS Outlook, Internet Explorer, and other applications like Google Analytics.
Flexibility to work in shifts when necessary.
Familiarity with the crypto/finance technology industry.
OKX is a leading global trading platform that utilizes blockchain technology to provide advanced financial services to traders around the world. We offer a wide range of token and futures trading pairs to assist traders in optimizing their strategies. With millions of users in over 100 countries, we are recognized as one of the top digital asset trading platforms in terms of trading volume. Our derivatives platform, renowned for its exceptional quality, handles approximately $10 billion in daily transactions and is considered the gold standard in the industry. We firmly believe that blockchain technology has the power to eliminate transaction barriers, enhance transaction efficiency, and revolutionize the global economy. We are committed to making innovative advancements that have a significant impact on the world and continuously strive to enhance the customer experience.
Responsibilities:
Oversee Customer Service Operations by monitoring and reporting important metrics, such as customer satisfaction score, productivity, and response speed, to ensure excellent service quality.
Ensure service quality and adherence to established processes.
Collaborate with stakeholders and support teams to deliver outstanding customer service.
Participate in recruitment activities, including screening and interviewing.
Carry out daily operations smoothly and provide timely reports to stakeholders during incidents.
Monitor Key Performance Indicators (KPIs), analyze trends, and address issues related to service quality.
Conduct weekly/monthly performance reviews with customer service agents.
Coordinate with the L&D team to provide necessary training and re-training.
Engage in process update/improvement projects and workshops.
Communicate business updates, policy changes, and relevant information to stakeholders.
Plan monthly schedules for customer service agents while effectively managing daily shrinkages.
Requirements:
Bachelor’s degree or at least 3 years of relevant experience in leading a team in a call center environment.
Strong experience in leading diverse teams with more than 15 members.
Proven expertise in effective hiring, training, coaching, and people management practices.
Strong planning, interpersonal, and detail-oriented skills.
Process-driven mindset with a team player attitude for effective collaboration in cross-functional environments.
Fluent in both English and Arabic (verbal and written communication skills).
Enthusiasm for new technologies and a willingness to adopt them to improve organizational effectiveness and business processes.
Availability for work according to the provided schedule, supporting 24x7 operations.
Ownership and accountability in offering solutions for the benefit of customers and the business.
Preferred Qualifications:
Proficiency in CRM tools, such as Zendesk.
Basic computer knowledge, including MS Office, MS Outlook, Internet Explorer, and other applications like Google Analytics.
Flexibility to work in shifts when necessary.
Familiarity with the crypto/finance technology industry.
Axoni
Sr. Software Engineer, Java
England, USA
England, USA
Full time
Remote
Axoni is on a mission to revolutionize capital markets technology with the help of a talented team dedicated to creating innovative solutions for top financial institutions. We are looking for enthusiastic professionals eager to join us on this unique opportunity to shape the future of global capital markets. Our culture values continuous growth and success for every team member, guided by our Core Values: prioritizing Delivery, practicing Kindness, and striving for daily improvement.
We seek Java Software Engineers to contribute to our key client projects in various sectors like Bond Issuance, Securities Lending, and Equity Swaps. Your role will involve collaborating with clients to understand and address their critical needs, ultimately enhancing their user experience. Engaging directly in cloud-hosted, API-centric software development, you will participate in the full development lifecycle from coding to testing and continuously improving our services. Additionally, you will work within a team utilizing Agile methodologies and tools like Docker or Kubernetes for containerization.
Key Responsibilities:
Develop cloud-based microservices and applications using Java
Collaborate with users and development teams to define requirements and analyze user stories
Drive iterative development in alignment with high-quality standards
Employ messaging systems like Apache Kafka and MQ
Follow Agile practices, including Test Driven Development
Required Qualifications:
Minimum of 5 years of Java software development experience
Proficiency in designing distributed enterprise software
Hands-on experience with DevOps tools, including Kubernetes/Helm and Docker
Track record of supporting production workflows and building REST services
Strong database skills, preferably in PostgreSQL, MySQL, Oracle, or DB2
Familiarity with Java frameworks such as Spring and Spring Boot
Previous exposure to AWS infrastructure and writing concurrent Java applications
Preferred Skills:
Knowledge of SaaS platforms
Background in capital markets or fintech
At Axoni, we embrace diversity and inclusivity in our hiring practices, ensuring equal opportunities regardless of race, religion, gender, or other personal factors. Join us in empowering the future of capital markets technology!
We seek Java Software Engineers to contribute to our key client projects in various sectors like Bond Issuance, Securities Lending, and Equity Swaps. Your role will involve collaborating with clients to understand and address their critical needs, ultimately enhancing their user experience. Engaging directly in cloud-hosted, API-centric software development, you will participate in the full development lifecycle from coding to testing and continuously improving our services. Additionally, you will work within a team utilizing Agile methodologies and tools like Docker or Kubernetes for containerization.
Key Responsibilities:
Develop cloud-based microservices and applications using Java
Collaborate with users and development teams to define requirements and analyze user stories
Drive iterative development in alignment with high-quality standards
Employ messaging systems like Apache Kafka and MQ
Follow Agile practices, including Test Driven Development
Required Qualifications:
Minimum of 5 years of Java software development experience
Proficiency in designing distributed enterprise software
Hands-on experience with DevOps tools, including Kubernetes/Helm and Docker
Track record of supporting production workflows and building REST services
Strong database skills, preferably in PostgreSQL, MySQL, Oracle, or DB2
Familiarity with Java frameworks such as Spring and Spring Boot
Previous exposure to AWS infrastructure and writing concurrent Java applications
Preferred Skills:
Knowledge of SaaS platforms
Background in capital markets or fintech
At Axoni, we embrace diversity and inclusivity in our hiring practices, ensuring equal opportunities regardless of race, religion, gender, or other personal factors. Join us in empowering the future of capital markets technology!