Director, Cloud Engineering

About Keyfactor 

Our goal is to create a connected society, built on trust, with security that prioritizes identity for both machines and humans. Keyfactor assists organizations in swiftly establishing and maintaining digital trust on a large scale. With extensive cybersecurity expertise, Keyfactor is trusted by over 1,500 global companies. We take pride in consistently being recognized as a great place to work, fostered by our exceptional employees who shape our culture as we expand. We invite you to entrust your future with Keyfactor!

Location: United States; Remote, EST or CST (hybrid possible in Cleveland, OH or Atlanta, GA)

Experience Level: Director

Job Function: Cloud Operations

Employment Basis: Full-Time

Industry: Computer and Network Security

Position Summary 

Keyfactor provides products and solutions tailored to address the distinct challenges organizations face with certificate lifecycle management. As the Director of Cloud Engineering, you will play a pivotal role in steering the strategic conception and implementation of the technical roadmap. Your leadership will guide a team of Cloud Engineers in enhancing the operational efficiency of Keyfactor solutions hosted in the cloud.

Putting Customers at the Core drives all actions within this role, with a focus on enhancing the customer experience. Ensuring platform and product availability to meet contract Service Level Agreements (SLAs), optimizing hosted platform performance, and upholding security compliance standards (SOC 2, ISO 27001, PCI, etc.) all fall under your leadership.

The well-being and health of our team members take precedence. As a result, you will ensure that our teams are motivated to deliver their best work by recognizing their value and impact on the customer experience.

Location Preference: Cleveland, Ohio or Atlanta, Georgia, or remotely from within the United States. US Citizenship is required. 

Responsibilities 

• Develop and execute the comprehensive cloud design as laid out by Keyfactor Cloud Architecture. This involves ensuring resilient, secure, and efficient cloud solutions.
• Spearhead platform engineering initiatives to create scalable and resilient cloud infrastructure platforms supporting Keyfactor’s operational and strategic objectives.
• Foster strong cross-functional collaboration among operational teams, customer success units, and product/engineering teams to deliver projects aligned with strategic goals.
• Supervise the maintenance, monitoring, and optimization of cloud resources, focusing on performance, cost management, and security.
• Establish metrics and reporting mechanisms for cloud health, performance, and costs, providing recommendations for enhancements to executive leadership.
• Recruit and nurture a diverse, skilled, and unified engineering team.
• Cultivate an environment of constant improvement, staying abreast of industry trends and evolving customer needs to suggest and implement changes in cloud technologies.
• Participate in customer-facing discussions on technology and design to support new business opportunities and address existing customer inquiries to incorporate feedback into strategy.
• Collaborate with the Keyfactor Compliance Team to offer technical support for a variety of compliance controls, including SOC 2, ISO 27001, PCI, NIST 800-53, and NIST 800-171.`
• Offer technical guidance to an on-call team providing 24/7 support for critical infrastructure.

Skills and Qualifications 

• Experience in leading and mentoring engineering teams, particularly in developing skills and capabilities in cloud technologies.
• Exceptional communication and interpersonal skills with the ability to engage and influence stakeholders at all levels.
• Strategic leadership and forward-thinking in cloud computing.
• Proficiency in cloud architecture, configuration, and deployment methods within the Microsoft Azure platform (10+ years).
• Proven track record of implementing cloud strategies with hands-on experience in using Infrastructure as Code (IaC) to automate cloud infrastructure.
• Ability to utilize data to make informed decisions, manage complex projects, and lead teams under tight timelines.
• Deep understanding of networking concepts, network protocols, and firewalls.
• Strong knowledge of compliance and security requirements related to SOC, ISO-27001, PCI, NIST 800-53, and NIST 800-171.
• Experience in using DevOps tools such as Azure DevOps, Kubernetes, and others to enhance the agility of cloud infrastructure.

Compensation 

Salary will correspond with experience. 

Culture, Career Opportunities, and Benefits 

We construct teams that aim to improve daily. You will face challenges regularly and encounter opportunities for personal and professional growth. We combine independence and structure to foster an entrepreneurial atmosphere that encourages creativity and fresh ideas.

Some of the initiatives that define our culture include:

• Second Fridays off each month for the entire company.
• Comprehensive benefit coverage for you and your dependents (US).
• Generous paid parental leave (US).
• Employee-focused ambassadors via Key Contributors & Culture Committees.
• DIVERSE Commitment advocating for a more inclusive and diverse future in business, society, and technology.
• Keyfactor Alliance Program supporting DEIB efforts.
• Well-being resources, wellness allowance, mindfulness app membership, and Wellness Wednesdays.
• Global Volunteer Day, company non-profit matching, and three volunteer days off.
• Unlimited time off (US) and competitive time off globally.
• Monthly Talent development and Cross Functional meetings for professional growth.

Our Core Values 

Our core values are central to how we operate and what we seek in every team member:

• Trust is of utmost importance.
• Customers are at the heart of what we do.
• Innovation is ongoing, only accelerating.
• We deliver with agility.
• United by respect.
• Teams make "it" happen.

Keyfactor is committed to being an equal opportunity employer, welcoming veterans and individuals with disabilities. If you have a disability and require accommodations, please contact Keyfactor's People team.