Fraud Operations Lead
Introduction
Join our enthusiastic team at Shakepay, where we are dedicated to leading the way in the Bitcoin industry and creating revolutionary financial services for Canadians. At Shakepay, we strive to provide a friendly, secure, and rewarding platform for all our customers, with a strong focus on promoting financial freedom and prosperity.
Role Overview
As a member of the Fraud Operations team at Shakepay, you will be responsible for managing a team dedicated to detecting, preventing, and investigating fraud to safeguard our customers and uphold the integrity of our services. In line with our vision to usher in the Bitcoin Golden Age, your role will involve implementing innovative strategies and protocols to tackle evolving challenges in the landscape of financial fraud.
Key Responsibilities
- Lead and develop the fraud and Know Your Customer (KYC) teams, overseeing daily operations and serving as a key player in the team's culture and strategy
- Formulate and execute new fraud prevention strategies to enhance detection processes and uphold industry standards
- Collaborate with various stakeholders to design long-term risk management strategies that support Shakepay's growth objectives
- Establish and enforce fraud and KYC policies, ensuring operational compliance and efficiency
- Drive the strategic direction of KYC and KYB programs, monitoring their effectiveness and implementation
- Work closely with AML, KYC, and support teams to deliver excellent customer experiences while adhering to regulatory requirements
- Identify scalable business solutions to support Shakepay's expansion and optimize operational effectiveness
- Monitor risk performance, develop strategic plans for future growth, and stay informed on industry trends through independent research
- Oversee and audit investigations, collaborating with law enforcement and external agencies when needed
Requirements
- Minimum 5 years of experience in fraud investigations and 2 years in a managerial role
- Proficiency in preventive and reactive fraud mitigation strategies, especially in the financial services sector
- Experience with KYC and KYB onboarding, preferably within the cryptocurrency and financial services industries
- Ability to balance strategic vision with day-to-day operational tasks in a fast-paced environment
- Strong analytical, problem-solving, communication skills, along with knowledge of blockchain and Bitcoin
- Proven track record in problem identification, prioritize, and resolution
- Additional certifications like CFE or ACAMS and understanding of SQL and Python are advantageous
Preferred Qualifications
- Bilingual proficiency in English and French
- Hands-on experience with risk management tools such as Alloy
- Education background in forensic accounting, criminology, or data science
What We Offer
- Opportunity to work on the cutting edge of financial innovation in the Bitcoin industry
- Potential for impactful contributions in scaling Shakepay's services across Canada
- Competitive compensation, benefits, generous vacation time, and stock options
- Focus on continuous learning and personal development
- Ability to receive a percentage of salary in Bitcoin
- Flexible remote work options for all candidates within Canada
We welcome applicants from diverse backgrounds and experiences, prioritizing a passion for learning and contributing to our mission at Shakepay. Full fluency in English is required for effective communication with our diverse customer base across Canada.
