KYC/KYB Analyst - Japanese Speaker
Company Overview:
Binance is a prominent global blockchain ecosystem, known for operating the largest cryptocurrency exchange by trading volume and users. Trusted globally by over 250 million individuals across 100+ countries, Binance stands out for its superior security measures, transparent user funds policy, fast trading engine, deep liquidity, and diverse digital asset product range. The platform caters to services spanning trading, finance, education, research, payments, institutional support, Web3 features, and more. At the core of Binance is the goal of leveraging digital assets and blockchain technology to create an inclusive financial environment that promotes financial freedom and accessibility worldwide.
Job Summary:
Considering a role within Binance's Customer Service department means joining a team dedicated to providing exceptional client support. The primary focus is on delivering high-quality assistance promptly and accurately through ticketing systems and live chat. As part of this role, individuals will handle customer inquiries, complaints, and identity verification processes for the cryptocurrency exchange platform. The team seeks individuals who are empathetic, effective communicators, problem solvers, and customer advocates committed to ensuring high service standards and customer satisfaction levels.
Responsibilities:
- Resolve client queries related to client onboarding for individuals and corporations.
- Prioritize workload effectively, escalate key issues promptly, and work closely with various stakeholders to assist clients in fulfilling due diligence requirements.
- Monitor and report any unusual activities or anti-money laundering (AML) flags as necessary.
- Engage in relevant training programs and collaborate with team members for information sharing.
- Undertake general administration activities and support functions aligned with business needs.
Requirements:
- Minimum 3 years of direct experience in roles involving Customer Support, KYC/KYB operations, Compliance, or Onboarding with a strong grasp of regulatory frameworks.
- Proficiency in local laws and regulations, with knowledge of upcoming virtual currency regulations considered advantageous.
- Experience in risk assessments, reviews, and compliance tools such as World-Check, Liquid, Kodex, etc.
- Demonstrated accountability and ownership throughout the client onboarding process.
- Ability to multitask efficiently, work well under pressure, and uphold a detail-oriented approach.
- Fluency in English and Japanese is essential; additional languages are beneficial for coordinating with international contacts.
Why Binance:
- Contribute to shaping the future within a leading blockchain ecosystem.
- Collaborate with top talents in a global organization with a flat structure.
- Engage in challenging and innovative projects within an autonomous work environment.
- Experience a results-oriented workplace with opportunities for personal and professional growth.
- Competitive compensation and attractive employee benefits.
- Work-from-home flexibility based on business needs.
Binance upholds equal employment opportunities and values diversity within its workforce. By submitting a job application, candidates acknowledge and abide by our Candidate Privacy Notice.
