Incident Management

Status
Bangalore, India
Full time
Hybrid
Compensation is not specified
Role
Operations Manager
Description

Responsibilities:

  • Being responsible for ensuring customer satisfaction by delivering proper solution designs, managing system/application life cycles, monitoring service performance, and upholding internal and external compliance standards.
  • Managing incidents, problems, and implementing automation to enhance service management reporting in alignment with stakeholder and business requirements.
  • Supervising service-related data in repositories/tools and ensuring data quality is maintained.
  • Lifecycle management of SLAs and development of Disaster Recovery Plans.
  • Holding and overseeing critical meetings such as Incident washups and Release washups, and assisting in building a Configuration Management Database.
  • Operationalizing the Business Continuity Planning protocol and providing downtime reports for application outages.
  • Creating monthly risk reports and supporting the optimization of the Service Management framework.

System and Application Management:

  • Ensuring audit readiness and resolution, managing external audits.
  • Familiarity with ISO 27001 compliance requirements and managing application monitoring.

Enterprise Technology Risk Assessment (ETRA):

  • Responsible for identifying, assessing, mitigating, and continuously improving risks across all IT infrastructure and information system/assets.

Operational Vendor Management & Reporting:

  • Reporting vendor service performance against processes and establishing improvement plans based on identified gaps or requirements.
  • Ensuring timely issuance of periodic performance reports and conducting annual service reviews.
Skills Required
Avatar
Сrypto.com
Company size
Not specified
Location
United States
Description
Not specified
Status

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Head of Partnerships

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Wallet in Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
Now we are looking for senior person to lead Wallet Earn initiative.
Responsibilities:
Increase value locked by Wallet’s users via bonus campaigns and other incentives.
We want to attract $1B within next 12 month.
To achieve this goal candidate will have to do following tasks:
Identify valuable partnership opportunities.
Sign up potential partners for Wallet Earn.
Update product based on requests from consumers and partners.
Execute campaigns that are easy to onboard and profitable for Wallet users.
Promote these campaigns within existing userbase and efficiently attract new users.
Requirements:
Experience in building and promotion of similar services: loyalty programs, cashback services, referral programs, launch-pools and so on.
Experience in building products together with technical team.
Experience in establishing partnerships.
Strong professional background in crypto/web3.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Participation in the performance review and bonus programme.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days plus 10 paid days off.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.

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- Develop and maintain data models, dashboards, and reports to track key performance metrics.
- Utilize both quantitative and qualitative analysis techniques to interpret data effectively.
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Globalization Assistant

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我们的愿景
作为全球⼗⼤数字资产交易所之⼀(仍在上升🚀),我们在交易、安全 和区块链产品创新⽅⾯提供⼀流的服务体验。
我们的⽬标是让所有⼈都能参与到加密市场的建设中来,使得最前沿的、最有潜⼒的加密货币项⽬得以安全上线并交易。你有兴趣加⼊这样⼀⽀去中⼼化团队吗?
团队介绍:
产品研发团队自成立以来一直秉承用户至上和安全至上的理念,产品不断更新迭代,技术稳中求新。 加入产研团队,你将和一群业内一流的技术伙伴一起,打磨高性能、高可靠、创新不断的全球Top5的平台,在这里,你的发展空间无限,未来可期。
我们正在全球招募更多优秀的志同道合的朋友加入我们,我们理想的候选人:积极主动,逻辑能力较好,有着良好的团队合作和沟通协调能力;具有一定专研精神,敢于挑战自我,勇于解决各种未知问题。
岗位职责:
负责公司产品、业务相关文档的中英文互译,译稿内容准确。
负责协调跟进相关文档的多语种翻译任务。
负责更新和维护相关产品多语种术语库。
协助编写产品使用说明书、用户使用手册等产品文档。
其他翻译、国际化、产品等相关工作。
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本科及以上学历,英语/翻译等相关专业。
具有一定的翻译工作经验,拥有英文专八或CATTI翻译证书,
具有海外工作或留学经验优先。
熟悉 Axure,Figma等软件工具,熟练使用CAT工具(Trados,memoQ,Smartling等)。
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We believe Ethereum has the potential to solve some of humanity’s most crucial coordination issues. Since our initial inception as a research group, we have sought to scale both its technology and values.
At present, the most pressing bottleneck to the growth of Ethereum is its performance and scalability. We are building the most elegant solution to this problem. We do this in the open (under an MIT open source license) because we believe in open source innovation and its ability to accelerate growth.
OP Labs is building Optimism mainnet, and by extension, the infrastructure that powers all OP-Stack chains. We are improving Ethereum’s performance by orders of magnitude and donating the profits from doing so to funding Ethereum public goods. By operating as a Public Benefit Corporation, OP Labs can align its incentives with the public good and take positive-sum steps toward a sustainable future for the internet.
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Lead core security and protocol initiatives from ideation all the way to delivery
Go deep on highly technical products (e.g., fault proofs) to propose roll-out, monitoring, and success strategies
Improve chain deployment and upgrade tooling to scale the Superchain to 1,000s of interoperable chains
Lead UXR with infrastructure partners, the Optimism Security Council, and chain operators to understand security and usability needs
Collaborate with a team of world-class security and smart contract engineers
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3+ years experience building product in highly adversarial environments
Ability to communicate with both technical and non-technical stakeholders
Proven track record of designing and improving operational processes to increase efficiency
Deep strategic thinking coupled with clear, pithy writing
What will you like about us?
Driving core security and protocol initiatives from ideation to impact
Securing billions in TVL across the Superchain
Immediate agency and impact
Working with a world-class team to scale Ethereum
Fully remote, deeply engaged, highly skilled, and yet really FUN team environment
What will you like about us?
We take care of our employees. Competitive compensation, fully paid medical, dental, and vision, and a 4% 401K match—learn more about our benefits, culture, and all recruiting FAQ here: https://oplabs.notion.site/OP-Labs-Hiring-FAQ-79f82dd0763e4344b99e9ce3ea1728da.
We take pride in the accomplishments of our teammates and support each other in doing the best work of our careers.
Our team is a diverse group of people from varied backgrounds. We cherish our eclecticism and consider it a great strength.
We’re fully remote, deeply engaged, highly skilled, and like to have fun.
We think long-term. Our founders have been scaling Ethereum since 2015.
We strongly encourage candidates of all different backgrounds to apply. We believe that our work is stronger with a variety of perspectives, and we’re eager to further diversify our company. If you have a background that you feel would make an impact at Optimism, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career.

Head of Incentives

Full time
Remote
Wallet in Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
Now we are looking for senior person to lead Wallet Earn initiative.
Responsibilities:
Increase value locked by Wallet’s users via bonus campaigns and other incentives.
We want to attract $1B within next 12 month.
To achieve this goal candidate will have to do following tasks:
Identify valuable partnership opportunities.
Sign up potential partners for Wallet Earn.
Update product based on requests from consumers and partners.
Execute campaigns that are easy to onboard and profitable for Wallet users.
Promote these campaigns within existing userbase and efficiently attract new users.
Requirements:
Experience in building and promotion of similar services: loyalty programs, cashback services, referral programs, launch-pools and so on.
Experience in building products together with technical team.
Experience in establishing partnerships.
Strong professional background in crypto/web3.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Participation in the performance review and bonus programme.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days plus 10 paid days off.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.