IT Operations Specialist

About the Company

Born from groundbreaking research at Columbia University and Yale University, CertiK is a leading Web3 security company based in New York City. The company focuses on securing blockchain protocols, smart contracts, and decentralized applications through innovative security research, formal verification, and AI technologies. CertiK offers comprehensive security solutions, including smart contract audits, penetration testing, on-chain monitoring, incident response, and compliance services for prominent projects in the digital asset sphere.

CertiK serves a wide range of enterprise clients and Web3 projects globally, with a diverse team operating across North America, Asia, and Europe. The company is supported by renowned investors like Coatue, Goldman Sachs, Insight Partners, and Sequoia Capital, and has received accolades from industry organizations such as the World Economic Forum and CB Insights for its groundbreaking advancements in blockchain security.

About You

The ideal candidate is proactive, dependable, and thrives on problem-solving. They possess exceptional organizational skills, a willingness to learn, and are able to assist both technical and non-technical teams effectively. A penchant for hands-on work, adaptability in fast-paced environments, and a proactive approach to managing day-to-day operational tasks are key strengths for this role.

Responsibilities

• Provide daily IT support for employees, addressing hardware, software, accounts, and access-related issues.
• Aid in employee onboarding and offboarding processes, including laptop setup, account provisioning, and equipment management.
• Troubleshoot basic network, system, printer, conferencing, and office technology concerns.
• Collaborate with internal teams and external vendors on IT requests and maintenance.
• Manage the inventory of laptops, accessories, and office IT equipment.
• Support operational tools and platforms such as Google Workspace, Slack, Zoom, Okta, and related systems.
• Assist in documenting IT procedures, setup guides, and internal processes.
• Offer general operational support to the office and cross-functional teams when necessary.

Requirements

• Bachelor's Degree in Computer Science, Engineering, or a related field.
• 2+ years of experience in IT support, help desk, or office IT preferred.
• Basic understanding of computer systems, networking, and common SaaS tools.
• Excellent communication and interpersonal skills.
• Strong organizational capabilities, attention to detail, and responsiveness.
• Ability to thrive in a fast-paced setting with shifting priorities.
• Willingness to learn new technologies and systems.

Plus

• Proximity to or convenient commute to the Midtown Manhattan office.
• Experience supporting macOS environments.
• Familiarity with Google Workspace, Okta, Slack, Zoom, or MDM tools.
• Previous involvement in office operations or employee onboarding.
• Interest in cybersecurity, blockchain, or Web3 technologies.

The anticipated salary range for this role is $70,000 to $90,000, contingent on experience and qualifications.

CertiK welcomes applications for this position continuously.

CertiK provides various benefits for full-time employees, including medical, vision, and dental insurance, a 401(k) plan with company matching, life and accidental death and dismemberment insurance, HSA with a high deductible plan, FSA, flexible paid time off, holidays, and a variable commission program for business development sales roles.

Completing the required employment eligibility verification form is mandatory for all hires, in accordance with federal law.

CertiK is an equal opportunity employer and is committed to fostering diversity within its teams and the company.

AI tools may be utilized in the hiring process to enhance recruitment endeavors but do not replace human judgment. Final hiring decisions are ultimately human-made. For more insights on data processing, get in touch with us directly.