IT Support Engineer
At our organization, strong emphasis is placed on user security, driven by a skilled Security Team that consists of global cybersecurity experts. This team is responsible for overseeing Security, Privacy, and Security Compliance initiatives. Members of this team hold international patents for technologies integral to our security architecture and work under the guidance of a distinguished CISO, endorsed by the Forbes Technology Council and ranked among the Global Top 100 CISOs. The team actively upholds industry standards, with certifications such as ISO27001, ISO27701, ISO22301, PCI:DSS 3.2.1 (Level 1), NIST Tier 4, and SOC 2 Type II, along with the MPI License.
Reporting directly to the CEO, our Chief Information Security Officer underscores the organization's commitment to prioritizing security. Beyond credentials, the Security Team values practical experience, quick thinking, and continuous learning to address the ever-evolving challenges within the crypto sphere. The team's agility and collaboration ensure proactive threat management and ongoing user protection.
Role Responsibilities:
- Support security administration tasks like user provisioning, access control, threat prevention, and asset management.
- Design and implement access control workflows.
- Address internal user queries and adhere to SLAs.
- Manage onboarding/offboarding processes and configure laptops and user accounts.
Required Technical Skills:
- Proficiency in general IT operations, familiarity with Helpdesk Services is advantageous.
- IT certifications are preferred.
- At least 1 year of IT experience is desirable.
- Basic familiarity with G-Suite or OKTA, Windows, and iOS systems.
- Experience in physical office setup is a bonus.
Expected Qualities:
- Dedication to personal growth and learning.
- Detail-oriented mindset and analytical skills.
- Excellent communication to convey technical concepts to non-technical colleagues.
- Proficient in spoken and written English.
What We Offer:
- Competitive salary and comprehensive medical insurance.
- Generous annual leave, including special occasions like birthdays and work anniversaries.
- Flexibility in work arrangements and opportunities for career development.
- Unique work perks, including a company-provided visa card.
Crypto.com, established in 2016, is a leading global cryptocurrency platform serving millions of users worldwide. Our mission is to promote Cryptocurrency in Every Wallet™ while prioritizing security, privacy, and compliance. We advocate for the growth and equity of the digital ecosystem by empowering innovators and builders.
We celebrate diversity and inclusivity, seeking candidates with varied backgrounds and skills to enrich our team's dynamics. Personal data submitted by applicants will be used solely for recruitment purposes. Only shortlisted candidates will be contacted.
