Kubernetes Technical Support Engineer (565)
About the opportunity
A leading enterprise AI vision platform company is seeking a skilled individual to handle intricate Kubernetes, infrastructure, and deployment challenges for their high-impact video analytics software.
About our client
Our client is a prominent enterprise AI vision platform company specializing in advanced video analytics software.
Responsibilities
- Provide Tier 2 / Tier 3 technical support to enterprise clients.
- Troubleshoot diverse issues related to Kubernetes deployments, software, infrastructure, hardware, and configuration.
- Replicate customer environments for diagnostic testing.
- Engage with customers in technical discussions and troubleshooting sessions.
- Manage and resolve technical support tickets efficiently.
- Collaborate closely with Engineering, Sales, and Customer Success teams.
- Escalate complex issues and product bugs to Engineering and assist in resolution efforts.
- Clearly communicate technical findings and solutions to customers.
Requirements
Must-haves:
- At least 2 years of technical support experience, preferably in Tier 2 / Tier 3 support roles.
- Proficiency in managing Kubernetes in production settings.
- Possession of a relevant Kubernetes or cloud certification, such as CKA, CKAD, CKS, AWS, Azure, or similar.
- Strong troubleshooting abilities encompassing software, infrastructure, networking, and distributed environments.
- Previous experience working directly with clients in a technical capacity.
- Excellent verbal and written English communication skills.
- Ability to independently investigate complex technical issues and collaborate effectively with engineering teams.
- Candidates based in LATAM who can work during U.S. East Coast business hours.
Nice-to-haves:
- Experience with video analytics software, AI vision platforms, or media streaming/processing infrastructure.
Perks & benefits
- Provided equipment, no BYOD required.
- Full support in Legal, Accounting, HR, and Delivery.
- Career and cultural mentoring for navigating U.S. work culture.
- Free English lessons with a native speaker.
- Referral bonus scheme available.
- Access to Florianópolis HQ for those who prefer office environment.
Process
- Initial interview with the Tech Recruiter and potential AI assessment.
- Client interview process based on company standards.
- Offer stage.
- Onboarding with comprehensive Ubiminds support.
Why Ubiminds?
Ubiminds, with 9 years of experience and GPTW certification, assists Latin American tech professionals in joining North American software companies. The company offers full support ranging from recruitment, legal, and career guidance, ensuring professionals thrive internationally. AI tools are used in the recruitment process to enhance efficiency without replacing human judgment.
