KYC/KYB Analyst - Japanese Speaker

Binance operates as a key player in the global blockchain industry, overseeing the world's largest cryptocurrency exchange in terms of trading volume and user base. Known for its trusted services across 100+ countries, we prioritize industry-leading security, user fund transparency, fast trading engine speeds, deep liquidity, and a comprehensive range of digital asset products. From trading and finance to education, research, payments, institutional services, and Web3 features, Binance leverages digital assets and blockchain to establish an inclusive financial ecosystem ensuring financial accessibility worldwide.

Join the dynamic Customer Service team at Binance dedicated to providing exceptional user support. As part of a client-facing role, the team prioritizes offering top-notch assistance with quick response times and accurate information through ticketing systems and live chat. This position entails handling customer inquiries, complaints, and identity verification processes on our renowned cryptocurrency exchange platform. We are looking for individuals who are empathetic, communicative, and adept at problem-solving to act as customer advocates and gather valuable feedback for service improvement. Join us in upholding exceptional service standards and enhancing customer satisfaction.

Responsibilities

• Manage and review client queries related to client onboarding for both individuals and corporates.
• Prioritize workload efficiently and escalate key issues promptly to managers when necessary.
• Collaborate with various stakeholders such as Front Office, Compliance, and Product teams to assist clients in meeting KYC/KYB due diligence requirements.
• Monitor and report any unusual activities or AML flags, ensuring compliance with regulations.
• Engage in internal and external training programs focusing on AML/CFT and other related topics.
• Foster knowledge-sharing within regional and national team members.
• Perform general administrative tasks and related activities as required to support company operations.

Requirements

• Minimum of 3 years of relevant experience in Customer Support, KYC/KYB operations, Onboarding, or Compliance roles, with a strong understanding of compliance regulations.
• Proficient knowledge of local laws, regulations, and standards applicable to financial entities, with familiarity in upcoming virtual currency policies.
• Experience in conducting risk assessments, trigger reviews, and enhanced due diligence processes.
• Use of compliance tools such as World-Check, Liquid, Kodex, etc.
• Accountable, motivated, and able to multitask under pressure.
• Detail-oriented with excellent time management skills and a controlled mindset.
• Fluency in English and Japanese required; knowledge of additional languages beneficial for liaising with global partners.

Why Binance

• Contribute to shaping the future within a leading blockchain ecosystem.
• Engage with top-tier professionals in a global organization emphasizing user-centric innovation.
• Take on challenging, fast-paced projects in a collaborative and results-driven environment.
• Opportunities for career advancement, continuous learning, and personal growth.
• Competitive salary and comprehensive company benefits.
• Flexible work-from-home arrangements based on the nature of team functions.

Binance is committed to diversity in the workplace, believing it to be essential for our success. By applying for a job, you acknowledge that you have reviewed and accepted our Candidate Privacy Notice.

We utilize artificial intelligence (AI) tools to support certain recruitment processes, aiding in application review, resume analysis, and response assessment. These tools complement human judgment but do not replace it, with final hiring decisions made by humans. For more information regarding data processing, feel free to reach out to us.