Member of Client Operations, Finance

At Anchorage Digital, we are dedicated to developing the world's most advanced digital asset platform tailored for institutional participation in the cryptocurrency realm. Anchorage Digital platform offers custody, staking, trading, governance, settlement services, and is renowned for its top-notch security infrastructure. It is home to Anchorage Digital Bank N.A., the sole federally chartered crypto bank in the U.S., serving institutions globally through various offerings like Anchorage Digital Singapore and Porto by Anchorage Digital.

The company boasts funding from major institutions such as Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with a Series D valuation surpassing $3 billion. Established in 2017 in San Francisco, California, Anchorage Digital has multiple offices located in New York, Porto, Singapore, and Sioux Falls. Visit the official website to learn more.

As a crucial member of the Client Operations in Finance team, you will oversee operational processes related to client invoicing, application of invoice payments, and client communication pertaining to these activities. Additional responsibilities may include exploring, optimizing, and executing finance-related operational processes like 1099 preparation. This role plays a pivotal part in fostering positive client relationships and ensuring seamless financial interactions between Anchorage Digital and institutional clients. If you possess keen attention to detail, exceptional communication skills, and a strong dedication to maintaining precise financial data while delivering outstanding client support, we invite you to apply!

The successful candidate should demonstrate:

• Proficiency in accurately applying payments to client billing accounts and verifying resulting balances.
• Proven track record of performing timely and accurate reconciliation of payments to client accounts against internal records and bank invoices/statements.
• Ability to expertly respond to client inquiries regarding their billing account balances with clear and accurate explanations.
• Experience in collaborating with cross-functional teams to investigate and resolve client payment or balance-related issues.

Factors of Growth & Impact guiding Villagers in measuring impact and articulating learning within the scope of the role include technical skills, complexity and impact of work, organizational knowledge, communication, and influence. These factors outline the contributions and capabilities essential for mastering the responsibilities associated with the Member of Client Operations, Finance role.

• Technical Skills required: proficiency in accounting software or ERP systems, understanding different payment methods, and strong spreadsheet software skills.
• Complexity and Impact of Work involve responsibilities to maintain accurate client account balances, contribute to positive client relationships, uphold financial controls, and ensure correct payment application.
• Organizational Knowledge centers on learning Anchorage Digital's payment processing workflows and delivering exceptional client service.
• Communication and Influence include clearly communicating account balance information and resolving client inquiries with professionalism.
• Qualifications for this role include experience in reconciling payments, maintaining client account balances, handling client inquiries, and a client service-oriented approach.

Bonus points may be considered for candidates with experience in managing client billing accounts in the digital asset or fintech industry, familiarity with cryptocurrency accounting software, and an understanding of payment processing's impact on financial reporting. Emotional connection to the Hamilton soundtrack that narrates the establishment of a new financial system is a potential plus.

About Anchorage Digital: Who we are

The Anchorage Village comprises a diverse team united in leveraging platform security, financial services, and distributed ledger technology to provide institutions with the tools necessary to engage securely in the evolving digital asset space. With over 300 members, our team shares a common goal of shaping the future of finance by laying the groundwork for safe value exchange in the new global economy.

Anchorage Digital is committed to creating an inclusive workplace that values and celebrates diversity. The company is deliberate in ensuring all team members feel respected, supported, and connected irrespective of their background. Anchorage Digital upholds an Equal Opportunity Employer policy, respecting candidates regardless of various factors.

Safeguarding privacy rights is a key priority for Anchorage Digital concerning the handling of personal and financial information. Candidates interested can check out the privacy policy notices for more information.