Member of Product, Core Experience
Status
Portugal
Full time
Remote
Compensation is not specified
Role
Product Manager
Description
Anchorage Digital is at the forefront of developing a cutting-edge digital asset platform tailored for institutional involvement in cryptocurrencies. Anchorage Digital facilitates institutional participation in digital assets by offering services such as custody, staking, trading, governance, settlement, and unparalleled security infrastructure. Anchorage Digital's array of services includes Anchorage Digital Bank N.A., the sole federally chartered crypto bank in the U.S., as well as offerings like Anchorage Digital Singapore and Porto by Anchorage Digital.
Supported by prominent investors like Andreessen Horowitz, GIC, Goldman Sachs, KKr, and Visa, Anchorage Digital has garnered considerable funding, with a Series D valuation exceeding $3 billion. Established in 2017 in San Francisco, California, Anchorage Digital has expanded its presence to other locations like New York, Porto (Portugal), Singapore, and Sioux Falls (South Dakota).
The Core Experience team is responsible for critical functions such as authorization, identity management, policies, and user administration. As a Product Manager within this team, your primary focus will lie in creating secure and scalable solutions that serve as the foundation of Anchorage's platform. Your role involves enabling various teams across the organization by providing robust authentication, access controls, and essential administrative capabilities.
You will drive the product strategy for vital internal systems, ensuring that they adhere to the highest standards of security and compliance. Your team plays a crucial role in maintaining key infrastructure that forms the basis for other teams' work, including identity services, policy frameworks, and administrative tools.
Below, detailed are our Factors of Growth & Impact to guide Anchorage team members in assessing their influence and the value they bring to the role as a Member of the Product, Core Experience:
Technical Skills:
- Manage your product's roadmap with a meticulous focus on balancing new feature development and addressing technical debt effectively.
- Demonstrate strategic acumen in shaping the product roadmap by considering market trends, competitive landscape, and customer needs to drive sustained product success.
- Successfully deliver complex, cross-functional projects with multiple dependencies, showcasing strong product management skills and the ability to drive seamless execution without compromising quality.
- Drive end-to-end go-to-market strategy and execution, inclusive of defining success metrics, tracking key performance indicators, and iterating based on data-driven insights.
- Collaborate closely with engineering and design counterparts to steer product development processes and planning.
Complexity and Impact of Work:
- Lead and influence cross-functional teams while fostering strong stakeholder relationships across the organization.
- Exercise autonomy in decision-making and take complete ownership of product strategy and execution.
- Provide strategic insights that significantly influence the company's direction and product roadmap.
- Demonstrate product leadership that enhances team performance and overall effectiveness.
Organizational Knowledge:
- Develop a profound understanding of Anchorage's business model, organizational structure, and strategic priorities.
- Cultivate and sustain strong working relationships with stakeholders across various departments to ensure productive collaboration.
- Streamline and enhance organizational processes to boost efficiency and effectiveness.
- Contribute to organizational strategy through expert product knowledge and market insights.
- Drive company objectives through strategic product decisions and initiatives.
- Actively participate in sharing organizational knowledge and fostering collective understanding.
Communication and Influence:
- Skillfully influence and motivate others through respectful engagement, aligning teams with broader organizational objectives.
- Facilitate cross-functional collaboration through clear, consistent communication and strategic influence on decision-making at all levels of the organization.
- Serve as a knowledgeable partner to senior leadership, contributing to enhancing organizational dynamics through empathetic understanding.
If you are qualified for this role:
- Possess 10+ years of relevant product management experience.
- Exhibit empathy, adaptability, and uphold the company culture of curiosity, creativity, and shared understanding effectively.
- Proficient in managing and leading complex projects across multiple teams, showcasing outstanding leadership and problem-solving abilities.
- Demonstrate a strong commitment to enhancing the end-user experience and leveraging it to create business value.
- Exceptional communication skills, both written and verbal, capable of articulating complex concepts clearly to a diverse audience, including internal teams and external stakeholders.
- Describe yourself as creative, humble, ambitious, detail-oriented, hardworking, trustworthy, eager to learn, methodical, action-oriented, and tenacious.
Bonus Points for the following:
- Experience in writing your smart contract or dApp.
- Developed products from humble beginnings for financial institutions, either as a PM or a developer.
- Affinity for the musical "Hamilton" and it has emotionally moved you.
Anchorage Digital prides itself on cultivating a diverse team comprising experts in platform security, financial services, and distributed ledger technology. With a comprehensive team of over 300 members, Anchorage unites professionals in a common mission: shaping the future of finance by providing a secure foundation for value transfer in the evolving global economy.
Anchorage Digital is dedicated to fostering an inclusive and welcoming workplace where everyone feels respected, supported, and connected, irrespective of their background. The company embraces and celebrates individual differences, believing that openness about one's identity enables employees to deliver their best work.
Anchorage Digital is an Equal Opportunity Employer committed to promoting equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Anchorage Digital evaluates all applicants based on their qualifications without considering criminal histories, consistent with legal requirements.
Skills Required
Anchorage Digital
Website
www.anchorage.comCompany size
Not specified
Location
United States
Description
Not specified
Status
ghed santos
Founding Head of Engineering
San Francisco, USA
San Francisco, USA
Full time
Remote
About The Project:The project is a venture-backed stealth mode project having raised $2 million and building a Social Intelligence Engine designed to power smarter, faster crypto trading. We're combining advanced data infrastructure and real-time intelligence to unlock new trading possibilities. About the Role:We're looking for a tech-savvy, investor-facing leader with an engineering background to represent us on the frontlines. This is not a research role it's about amplifying our voice, building relationships, and being the bridge between our technology and the world. Key Responsibilities:1）Represent us externally at hackathons, pitch events, conferences, and investor meetings.2）Be our lead evangelist clearly explaining our tech vision to both technical and non-technical audiences.3）Drive fundraising efforts with compelling presentations, clear strategy narratives, and investor Q&A.4）Partner closely with engineering/product to demo the platform, shape the roadmap, and turn market feedback into action. Requirements:1）Strong engineering background (AI, blockchain, data infrastructure, or similar).2）Proven experience in investor-facing roles, including fundraising and pitching.3）Excellent presentation and communication skills, with a track record of representing projects publicly.4）Experience participating in or leading hackathons, demos, and tech events.5）Understanding of consumer behavior data in gaming and apps is a plus.6）Familiarity with Web3, crypto, and developer communities. Compensation:Competitive salary + equity + team token + and performance-based incentives.
Payment in Crypto
Binance
Customer Service BI Specialist
Parque Industrial Global Park Querétaro, Mexico
Parque Industrial Global Park Querétaro, Mexico
Full time
Remote
Responsibilities:
Collect, categorize, and analyze user data obtained from the customer service department and related systems to identify patterns in user behavior and issue trends.
Create and maintain dashboards and reports to offer real-time insights into critical metrics.
Provide recommendations driven by data to enhance team performance and operational efficiency.
Collaborate with team leaders to execute solutions and monitor the effects of changes.
Perform root cause analysis to pinpoint underlying factors influencing key performance indicators (CSATs, resolution rate, etc.).
Simplify complex data into actionable insights for senior management.
Assist in strategic decision-making through in-depth analysis and forecasting.
Ensure the accuracy and integrity of data by applying best practices in data collection, storage, and analysis.
Effectively communicate findings and suggestions to stakeholders at various levels.
Work with cross-functional teams to establish goals and drive collaborative initiatives.
Offer training and support to team members on data analysis tools and techniques.
Requirements:
A minimum of 3-5 years of experience in business intelligence, data analysis, or a related field.
Demonstrated proficiency in analyzing intricate data sets and delivering actionable insights.
Experience in the cryptocurrency, financial services, or compliance sector is a bonus.
Bachelor’s degree in Data Science, Statistics, Computer Science, Business Analytics, or a related discipline.
Competence in data analysis tools like SQL, Python, R, or equivalent.
Familiarity with data visualization platforms such as Tableau, Power BI, or similar tools.
Strong grasp of database management and data warehousing principles.
Knowledge of statistical analysis and predictive modeling methods.
Exceptional analytical and problem-solving capabilities.
Keen attention to detail and precision.
Ability to convey complex data insights clearly and succinctly.
Robust organizational and time management skills.
Capable of working both independently and collaboratively within a team.
Collect, categorize, and analyze user data obtained from the customer service department and related systems to identify patterns in user behavior and issue trends.
Create and maintain dashboards and reports to offer real-time insights into critical metrics.
Provide recommendations driven by data to enhance team performance and operational efficiency.
Collaborate with team leaders to execute solutions and monitor the effects of changes.
Perform root cause analysis to pinpoint underlying factors influencing key performance indicators (CSATs, resolution rate, etc.).
Simplify complex data into actionable insights for senior management.
Assist in strategic decision-making through in-depth analysis and forecasting.
Ensure the accuracy and integrity of data by applying best practices in data collection, storage, and analysis.
Effectively communicate findings and suggestions to stakeholders at various levels.
Work with cross-functional teams to establish goals and drive collaborative initiatives.
Offer training and support to team members on data analysis tools and techniques.
Requirements:
A minimum of 3-5 years of experience in business intelligence, data analysis, or a related field.
Demonstrated proficiency in analyzing intricate data sets and delivering actionable insights.
Experience in the cryptocurrency, financial services, or compliance sector is a bonus.
Bachelor’s degree in Data Science, Statistics, Computer Science, Business Analytics, or a related discipline.
Competence in data analysis tools like SQL, Python, R, or equivalent.
Familiarity with data visualization platforms such as Tableau, Power BI, or similar tools.
Strong grasp of database management and data warehousing principles.
Knowledge of statistical analysis and predictive modeling methods.
Exceptional analytical and problem-solving capabilities.
Keen attention to detail and precision.
Ability to convey complex data insights clearly and succinctly.
Robust organizational and time management skills.
Capable of working both independently and collaboratively within a team.
Anchorage Digital
Member of Compliance, Vendor QA Lead
United States
United States
Full time
Remote
At Anchorage Digital, we are dedicated to developing the most sophisticated digital asset platform for institutional involvement in the realm of cryptocurrency.
Anchorage Digital is a leading crypto platform that facilitates institutional engagement with digital assets through a range of services including custody, staking, trading, governance, and settlement, all supported by top-tier security infrastructure. The home of Anchorage Digital Bank N.A., the sole federally chartered crypto bank in the U.S., Anchorage Digital also caters to institutions through its global offerings.
The company has garnered significant investment from reputable institutions like Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with a Series D valuation surpassing $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital operates from its offices in New York, Porto, Singapore, and Sioux Falls.
The primary objective of this role is to contribute to the Quality Assurance process within Third-Party Risk Management (TPRM) while aiding the evaluation of third-party service providers across all legal entities present within Anchorage, both regulated and non-regulated.
We have introduced the Factors of Growth & Impact to assist team members in measuring impact and articulating their progress within the role, supporting ongoing learning and skill development.
Responsibilities:
Oversee and manage the TPRM Quality Assurance process across regulated and non-regulated legal entities within Anchorage Digital, which includes conducting reviews, analyzing findings, and presenting results to key stakeholders.
Provide support for risk assessment procedures across all legal entities specific to Financial reviews, Business Continuity, Information Security, and other risk reviews as dictated by the nature of the outsourced product/service.
Collaborate on various TPRM projects as necessary with a high level of autonomy and minimal supervision required.
Key Areas of Focus:
Develop and manage procedures related to Third-Party Risk Management and Vendor Management Quality Assurance, and help implement QA processes across all legal entities.
Engage across the organization to align TPRM requirements with business needs for both regulated and non-regulated legal entities.
Communication and Collaboration:
Efficiently document summaries, reports, and governance materials associated with the TPRM Quality Assurance Program.
Engage effectively with stakeholders such as Risk Subject Matter Experts (SMEs), Relationship Owners, and Relationship Managers.
Mentor junior team members to instill industry best practices and share insights gained from experience.
Requirements:
Prior experience in TPRM Quality Assurance/Quality Control and Information Security assessments.
Knowledge of working in regulated financial institutions is a plus.
Desired Qualifications:
Exposure to financial services regulatory guidelines such as OCC, NY DFS, FFIEC, MAS, and other relevant bodies.
Appreciation for the innovative musical, "Hamilton," which highlights the establishment of a modern financial system.
Anchorage Digital is dedicated to fostering an inclusive and supportive workplace for its diverse team members, where respect, connection, and collaboration are paramount. We celebrate individual differences and believe that openness about our backgrounds enables us to excel together in our work.
Anchorage Digital is an Equal Opportunity Employer and values diversity and inclusion in its workforce. We welcome applications from qualified individuals without regard to race, color, ancestry, religion, gender, age, marital status, disability, sexual orientation, gender identity, veteran status, or any other protected category under applicable laws.
Ensuring the privacy of personal and financial information is a top priority for Anchorage Digital, and we strive to maintain the confidence and trust of our clients when handling their sensitive data.
Anchorage Digital is a leading crypto platform that facilitates institutional engagement with digital assets through a range of services including custody, staking, trading, governance, and settlement, all supported by top-tier security infrastructure. The home of Anchorage Digital Bank N.A., the sole federally chartered crypto bank in the U.S., Anchorage Digital also caters to institutions through its global offerings.
The company has garnered significant investment from reputable institutions like Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with a Series D valuation surpassing $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital operates from its offices in New York, Porto, Singapore, and Sioux Falls.
The primary objective of this role is to contribute to the Quality Assurance process within Third-Party Risk Management (TPRM) while aiding the evaluation of third-party service providers across all legal entities present within Anchorage, both regulated and non-regulated.
We have introduced the Factors of Growth & Impact to assist team members in measuring impact and articulating their progress within the role, supporting ongoing learning and skill development.
Responsibilities:
Oversee and manage the TPRM Quality Assurance process across regulated and non-regulated legal entities within Anchorage Digital, which includes conducting reviews, analyzing findings, and presenting results to key stakeholders.
Provide support for risk assessment procedures across all legal entities specific to Financial reviews, Business Continuity, Information Security, and other risk reviews as dictated by the nature of the outsourced product/service.
Collaborate on various TPRM projects as necessary with a high level of autonomy and minimal supervision required.
Key Areas of Focus:
Develop and manage procedures related to Third-Party Risk Management and Vendor Management Quality Assurance, and help implement QA processes across all legal entities.
Engage across the organization to align TPRM requirements with business needs for both regulated and non-regulated legal entities.
Communication and Collaboration:
Efficiently document summaries, reports, and governance materials associated with the TPRM Quality Assurance Program.
Engage effectively with stakeholders such as Risk Subject Matter Experts (SMEs), Relationship Owners, and Relationship Managers.
Mentor junior team members to instill industry best practices and share insights gained from experience.
Requirements:
Prior experience in TPRM Quality Assurance/Quality Control and Information Security assessments.
Knowledge of working in regulated financial institutions is a plus.
Desired Qualifications:
Exposure to financial services regulatory guidelines such as OCC, NY DFS, FFIEC, MAS, and other relevant bodies.
Appreciation for the innovative musical, "Hamilton," which highlights the establishment of a modern financial system.
Anchorage Digital is dedicated to fostering an inclusive and supportive workplace for its diverse team members, where respect, connection, and collaboration are paramount. We celebrate individual differences and believe that openness about our backgrounds enables us to excel together in our work.
Anchorage Digital is an Equal Opportunity Employer and values diversity and inclusion in its workforce. We welcome applications from qualified individuals without regard to race, color, ancestry, religion, gender, age, marital status, disability, sexual orientation, gender identity, veteran status, or any other protected category under applicable laws.
Ensuring the privacy of personal and financial information is a top priority for Anchorage Digital, and we strive to maintain the confidence and trust of our clients when handling their sensitive data.
Сrypto.com
Incident Response Engineer
London, United Kingdom
London, United Kingdom
Full time
Hybrid
As a valued member of the ETMSA team at a prominent organization, you will play a crucial role in responding to and managing cybersecurity threats and incidents across their lifecycle. This involves collaborating closely with a global team of incident responders. Your responsibilities will encompass Preparation, Identification, Containment, Eradication, Recovery, and Lessons Learned phases.
Your expertise in cyber defense, digital forensics, log analysis, and intrusion analysis will be utilized to address security incidents affecting our endpoints, network, and cloud infrastructure. Key responsibilities include prevention, detection, response, and remediation utilizing technologies such as Next-Generation Firewalls (NGFW), Endpoint Detection and Response (EDR), Intrusion Detection/Prevention Systems (IDS/IPS), and Data Loss Prevention (DLP), among others.
Effective collaboration and communication with diverse stakeholders in multicultural and global settings will also be part of your role.
Responsibilities:
Act as a key point of contact, reporting to the Director, to guide all phases of the incident response lifecycle
Contribute to various incident prevention projects aimed at enhancing security posture
Preparation:
Understand and adhere to various regulatory and compliance requirements related to incident reporting and escalation
Engage in self-assessment exercises like Tabletop Exercises, Attack Simulations, and Red/Purple Team exercises for seamless incident response processes
Develop incident response runbooks, playbooks, and SOPs aligning with regulatory requirements
Assess the readiness of different layers - people, processes, and technologies for incident response
Detection & Analysis:
Respond to cybersecurity incidents escalated from different channels, including the 24/7 SOC team
Manage cybersecurity incidents in compliance with local authority/regulatory requirements
Evaluate risk, impact, and scope of identified security threats
Conduct in-depth incident analysis by investigating security-related logs and contextualizing against known threats
Containment, Eradication, and Recovery:
Collaborate with stakeholders, offer guidance, and make recommendations to contain and eliminate security incidents
Contribute to root cause analysis using forensic tools to identify sources of compromise or malicious activity
Document investigative findings for high-profile events and other significant incidents
Post-Incident Activities:
Facilitate lessons learned sessions for stakeholders
Oversee and track follow-up actions
Document incidents in the case management system and generate incident reports
Demonstrate readiness to engage quickly in security incidents.
Requirements:
Minimum of 5 years of experience in the Cyber Security industry
Strong technical and analytical skills
Proficiency in cyber security incident response processes
Knowledge of AI tools for automating security tasks
Hands-on experience in incident response
Scripting experience (Bash, PowerShell, Python, Go) for incident response across multiple platforms
Familiarity with cybersecurity tools and software like NGFW, EDR, IDS/IPS, SIEM, etc.
Familiarity with MITRE ATT&CK Framework and/or Cyber Kill Chain
Proactive in exploring new technologies and enhancing team capabilities
Security-related certifications like Azure, AWS, CISSP, GCIH, GCIA, etc., are advantageous
Understanding of regulatory and compliance requirements like GDPR, MAS, PSD2 is a plus
Preferably:
Rapid learner with a proactive mindset
Strong team player with a collaborative approach
Eagerness to learn and willingness to go the extra mile
Strong sense of ownership, accountability, and urgency
Confidence in handling incidents and engaging with senior stakeholders
Insight into business considerations alongside technical decisions.
Your expertise in cyber defense, digital forensics, log analysis, and intrusion analysis will be utilized to address security incidents affecting our endpoints, network, and cloud infrastructure. Key responsibilities include prevention, detection, response, and remediation utilizing technologies such as Next-Generation Firewalls (NGFW), Endpoint Detection and Response (EDR), Intrusion Detection/Prevention Systems (IDS/IPS), and Data Loss Prevention (DLP), among others.
Effective collaboration and communication with diverse stakeholders in multicultural and global settings will also be part of your role.
Responsibilities:
Act as a key point of contact, reporting to the Director, to guide all phases of the incident response lifecycle
Contribute to various incident prevention projects aimed at enhancing security posture
Preparation:
Understand and adhere to various regulatory and compliance requirements related to incident reporting and escalation
Engage in self-assessment exercises like Tabletop Exercises, Attack Simulations, and Red/Purple Team exercises for seamless incident response processes
Develop incident response runbooks, playbooks, and SOPs aligning with regulatory requirements
Assess the readiness of different layers - people, processes, and technologies for incident response
Detection & Analysis:
Respond to cybersecurity incidents escalated from different channels, including the 24/7 SOC team
Manage cybersecurity incidents in compliance with local authority/regulatory requirements
Evaluate risk, impact, and scope of identified security threats
Conduct in-depth incident analysis by investigating security-related logs and contextualizing against known threats
Containment, Eradication, and Recovery:
Collaborate with stakeholders, offer guidance, and make recommendations to contain and eliminate security incidents
Contribute to root cause analysis using forensic tools to identify sources of compromise or malicious activity
Document investigative findings for high-profile events and other significant incidents
Post-Incident Activities:
Facilitate lessons learned sessions for stakeholders
Oversee and track follow-up actions
Document incidents in the case management system and generate incident reports
Demonstrate readiness to engage quickly in security incidents.
Requirements:
Minimum of 5 years of experience in the Cyber Security industry
Strong technical and analytical skills
Proficiency in cyber security incident response processes
Knowledge of AI tools for automating security tasks
Hands-on experience in incident response
Scripting experience (Bash, PowerShell, Python, Go) for incident response across multiple platforms
Familiarity with cybersecurity tools and software like NGFW, EDR, IDS/IPS, SIEM, etc.
Familiarity with MITRE ATT&CK Framework and/or Cyber Kill Chain
Proactive in exploring new technologies and enhancing team capabilities
Security-related certifications like Azure, AWS, CISSP, GCIH, GCIA, etc., are advantageous
Understanding of regulatory and compliance requirements like GDPR, MAS, PSD2 is a plus
Preferably:
Rapid learner with a proactive mindset
Strong team player with a collaborative approach
Eagerness to learn and willingness to go the extra mile
Strong sense of ownership, accountability, and urgency
Confidence in handling incidents and engaging with senior stakeholders
Insight into business considerations alongside technical decisions.
Ubiminds
Head of Delivery Team
Florianópolis, Brazil
Florianópolis, Brazil
Full time
Remote
Location: Remote – LATAM
Type: Full-time
Company Overview: Ubiminds is a GPTW-certified company that focuses on partnering with American software product firms to enhance their development capabilities. The company specializes in selecting and integrating the top 5% talent from Brazil to support their LATAM strategy.
Responsibilities:
Leadership & Team Development:
Lead a team of Project Managers, fostering a culture of high-performance and goal-oriented mindset.
Support Project Managers in addressing challenges, enhancing client relationships, and ensuring alignment with company standards.
Identify areas for development within the team and promote continuous learning and growth.
Account Expansion & Business Growth: - Provide strategic guidance to clients, identifying avenues for expanding partnerships and increasing value through various solutions, such as staff augmentation or outsourcing.
Develop and execute strategies to drive revenue growth in existing accounts through position creation and enhanced service delivery.
Ensure account growth is coupled with high retention rates by prioritizing the satisfaction and performance of team members.
Collaborate with the Sales team on proposing new services based on client feedback and insights.
Delivery Excellence, Retention & Process Improvement:
Supervise project delivery across accounts to uphold performance, quality, and client satisfaction standards.
Ensure team members are supported and positioned for success within client teams.
Establish monitoring systems for performance and satisfaction to address challenges proactively.
Implement scalable processes and best practices to enhance operational efficiency.
Client Success & Relationship Management:
Cultivate strong relationships with senior stakeholders at client organizations.
Assist in navigating complex challenges, mediating conflicts, and positioning the company as a valued partner.
Address complex issues, offering solutions that align with client and company interests.
Cross-Functional Collaboration:
Collaborate with the Talent Acquisition team to align delivery capacity with growth objectives and retention strategies.
Partner with departments such as People and Sales for optimal hiring, onboarding, and employee experience.
Contribute insights and feedback to shape the company's broader strategic approach.
Requirements:
Fluency in English and Portuguese.
Previous experience leading project management, account management, or client success teams preferably in the tech, outsourcing, or staffing sector.
Demonstrated ability to drive revenue growth while maintaining strong retention rates.
Strong negotiation, relationship-building, and communication skills.
Problem-solving and conflict resolution skills.
Process-oriented with expertise in designing scalable frameworks.
Comfortable in a fast-paced, target-driven environment.
Proficiency in software development environments.
Company Culture:
People-focused environment promoting continuous improvement and teamwork.
Emphasis on taking challenges head-on with a positive attitude and commitment.
Delivering high-quality services and exceeding expectations is the norm.
Transparency, honesty, and openness are core values upheld by the company.
Perks and Benefits:
Engage with industry leaders in a dynamic and innovative work setting.
Benefit from a vast network of partners to support revenue generation.
Option to work remotely or at the office.
Provided with company-specific equipment.
Access to snacks, drinks, and community-building events.
Financial support for attending conferences and relevant industry events.
Type: Full-time
Company Overview: Ubiminds is a GPTW-certified company that focuses on partnering with American software product firms to enhance their development capabilities. The company specializes in selecting and integrating the top 5% talent from Brazil to support their LATAM strategy.
Responsibilities:
Leadership & Team Development:
Lead a team of Project Managers, fostering a culture of high-performance and goal-oriented mindset.
Support Project Managers in addressing challenges, enhancing client relationships, and ensuring alignment with company standards.
Identify areas for development within the team and promote continuous learning and growth.
Account Expansion & Business Growth: - Provide strategic guidance to clients, identifying avenues for expanding partnerships and increasing value through various solutions, such as staff augmentation or outsourcing.
Develop and execute strategies to drive revenue growth in existing accounts through position creation and enhanced service delivery.
Ensure account growth is coupled with high retention rates by prioritizing the satisfaction and performance of team members.
Collaborate with the Sales team on proposing new services based on client feedback and insights.
Delivery Excellence, Retention & Process Improvement:
Supervise project delivery across accounts to uphold performance, quality, and client satisfaction standards.
Ensure team members are supported and positioned for success within client teams.
Establish monitoring systems for performance and satisfaction to address challenges proactively.
Implement scalable processes and best practices to enhance operational efficiency.
Client Success & Relationship Management:
Cultivate strong relationships with senior stakeholders at client organizations.
Assist in navigating complex challenges, mediating conflicts, and positioning the company as a valued partner.
Address complex issues, offering solutions that align with client and company interests.
Cross-Functional Collaboration:
Collaborate with the Talent Acquisition team to align delivery capacity with growth objectives and retention strategies.
Partner with departments such as People and Sales for optimal hiring, onboarding, and employee experience.
Contribute insights and feedback to shape the company's broader strategic approach.
Requirements:
Fluency in English and Portuguese.
Previous experience leading project management, account management, or client success teams preferably in the tech, outsourcing, or staffing sector.
Demonstrated ability to drive revenue growth while maintaining strong retention rates.
Strong negotiation, relationship-building, and communication skills.
Problem-solving and conflict resolution skills.
Process-oriented with expertise in designing scalable frameworks.
Comfortable in a fast-paced, target-driven environment.
Proficiency in software development environments.
Company Culture:
People-focused environment promoting continuous improvement and teamwork.
Emphasis on taking challenges head-on with a positive attitude and commitment.
Delivering high-quality services and exceeding expectations is the norm.
Transparency, honesty, and openness are core values upheld by the company.
Perks and Benefits:
Engage with industry leaders in a dynamic and innovative work setting.
Benefit from a vast network of partners to support revenue generation.
Option to work remotely or at the office.
Provided with company-specific equipment.
Access to snacks, drinks, and community-building events.
Financial support for attending conferences and relevant industry events.