Member Relations Executive

We are looking for diligent Help Desk Support who will be responsible for assisting users with technical issues, troubleshooting basic problems, and ensuring smooth IT operations. This role is ideal for individuals who are beginning their IT career and want to build practical experience in customer support and technology.
 
Key Responsibilities
1. Technical Support
 
Provide first-level support to users via phone, email, chat, or in person.
 
Troubleshoot hardware issues (laptops, desktops, printers, mobile devices).
 
Assist with software installations, updates, and configurations.
 
Help users with login issues, password resets, and account access.
 
2. Issue Tracking & Documentation
 
Record all support requests in the company’s ticketing system.
 
Document solutions and steps taken to resolve issues.
 
Escalate complex problems to the appropriate IT team members when needed.
 
3. Customer Service
 
Communicate clearly and professionally with users.
 
Provide friendly guidance and ensure users feel supported.
 
Follow up to ensure issues are fully resolved.
 
4. System & Network Assistance
 
Assist with basic network troubleshooting (Wi-Fi, connectivity issues).
 
Support onboarding by setting up new users’ accounts and devices.
 
Perform routine system checks under supervision.
 
Required Skills (Entry Level)
 
Basic knowledge of computers, mobile devices, and common software.
 
Ability to follow instructions and troubleshoot simple problems.
 
Strong communication and customer service skills.
 
Willingness to learn and grow in the IT field.
 
Ability to work in a team and adapt to a fast-paced environment.

Legendary Managements Is Hiring BD Partners (Commission-Based)We’re expanding our Business Development (BD) team — and looking for sharp, well-connected Web3 operators who can help us drive serious growth by connecting us with real builders. 
Not spam.
Not cold DMs.
We build trust, real relationships, and results — and we want you in the circle.
Your Role
You’ll be responsible for bringing in warm leads and intros for: 
🔗 Web3 projects launching on launchpads (PinkSale, Bscpad , Polkstarter, etc.)
📈 Token and NFT founders who need mods, shillers, raiders, or SMM
📢 Agencies, influencers & KOL managers looking for plug-and-play staffing solutions
🤝 Marketing agencies or advisors who want to refer community services
🏛️ Devs or CMOs launching soon but lacking strong community infrastructure
What We’re Looking For 
You know the Web3 space: launchpads, founders, telegram groups, Twitter activityYou build and manage relationships — not just collect contact lists
You’re sharp, proactive, and speak founder-to-founder
You’re hungry to earn and treat this like business, not side work
Bonus: You already have warm relationships in DeFi, memecoins, NFTs, or launchpads
How It WorksCommission-based: 
You earn 20% on every client you close
Our average deal is $300–$1,000/week per client
You get full sales support, pitch materials, onboarding guides & proven funnels
You bring the energy + relationships. We handle delivery & retention.
Top BD partners are earning $2,000–$5,000+/month
Bonus Perks Get $250 bonus on every $5000 deals closed and that’s different from commissions
About Legendary Managements
We’re Web3’s #1 HR & Community Management Agency, trusted by 360+ projects and an official PinkSale Partner. 
We provide:
✅ 24/7 Human Mods
✅ Shillers, Chatters & Raiders
✅ Ambassadors, Content & Copywriters
✅ SMMs, KOL Outreach & Campaign Execution
✅ Real HR Advisory & Launch Strategy 
If your connections need real help scaling — we’re the team to call.

We are seeking a dedicated Member Service Representative to join our team. The ideal candidate will be responsible for providing top-notch customer service and support to our valued members. This position requires someone with a strong background in customer service, sales and marketing, and administrative support.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.

We are currently seeking a dedicated and reliable Appointment Setter to join our team. The ideal candidate will be responsible for assisting the sales team by scheduling and confirming appointments with customers.
Key Responsibilities:
- Schedule appointments for the sales team
- Confirm appointments with customers via phone or email
- Maintain a high level of professionalism and customer service
- Handle administrative tasks related to scheduling and appointment setting
Required Skills:
- Strong customer service skills
- Proficient in admin support tasks
- Excellent communication skills, both written and verbal
- Ability to maintain a high level of accuracy and attention to detail
- Experience in writing and translation is a plus
If you are a proactive individual with excellent organizational skills and a passion for providing outstanding customer service, we encourage you to apply for this position. Join our team and contribute to the success of our sales department as an Appointment Setter.

Overview

Our customer, a forward-thinking AI technology firm developing state-of-the-art products, is in search of a People Operations Professional to support their rapid expansion across operations in Hong Kong and the US. This dynamic role is ideal for a detail-oriented individual with a passion for operational excellence and a strategic mindset in building processes from the ground up.

Responsibilities

Develop comprehensive guides and resources including step-by-step procedures and quick reference materials to facilitate smooth navigation of processes.

Manage and enhance routine HR activities such as performance evaluations, team feedback collection, advancement processes, and benefits administration.

Supervise all aspects of the employee lifecycle, from onboarding new hires and role changes to handling departures and compliance obligations.

Assist employees and managers with inquiries by creating tools for self-help and drive projects aimed at streamlining workflows in preparation for growth.

Ensure efficient functioning of HR platforms (e.g., Lattice and Notion) to maintain updated, easily accessible, and accurately synced information.

Collaborate with Legal, Finance, Recruitment, and HR teams to facilitate various processes like onboarding new employees, managing compensation, handling contract modifications, and expanding into new markets.

Requirements

Bachelor's degree combined with a minimum of 6 years in people management or HR functions, with a preference for experience in fast-growing startup environments.

Proven track record of establishing and enhancing operational workflows that are scalable and adaptable to organizational growth.

Competence in independently managing employee lifecycle programs.

Proficiency in creating clear guides and resources to simplify complex processes for better comprehension and navigation.

Possess a supportive and problem-solving approach in addressing employee queries.

Demonstrated ability to coordinate multiple projects concurrently and refine programs with minimal supervision.

Familiarity with utilization of tools like Slack, Lattice, and Notion would be advantageous.

Proficiency in Cantonese and English languages.