Merchant Management & Community Lead
Binance is a prominent global blockchain ecosystem that houses the biggest cryptocurrency exchange by trading volume and user base. Trusted by millions worldwide for its industry-leading security, transparency, speed, liquidity, and various digital-asset products. Services include trading, finance, education, research, payments, institutional support, and Web3 functionalities.
About the Team:
Join Binance's Big Fiat team to create an innovative customer onboarding platform. The team, focusing on P2P and Fiat, aims to modernize global transactions and financial management, making cryptocurrency easily accessible to everyone. Become part of a team revolutionizing digital payments and fintech.
We are seeking a seasoned Merchant & Community Leader to oversee supply-side growth, merchant ecosystem development, and community engagement.
Responsibilities:
- Manage the entire merchant lifecycle to drive engagement and Gross Merchandise Value growth.
- Develop operational frameworks to optimize merchant operations, enhance supply quality, and manage merchant acquisition strategies.
- Oversee a large-scale merchant base, ensuring sustainable growth and diversity.
- Cultivate a thriving merchant community, fostering engagement, and retention.
- Create merchant growth programs, training initiatives, and collaborations for platform enhancement.
- Drive international expansion efforts and multi-region strategies for merchant growth.
Requirements:
- Proven experience in marketplaces, with expertise in buyer operations, merchant lifecycle, and community engagement.
- Strong grasp of the merchant lifecycle and experience managing a significant number of active merchants. ‐ Successful track record in merchant acquisition, scaling supply, and community building.
- Emphasis on platform and supply-side operations, not limited to traditional branding or B2C business development.
- Bilingual in English and Chinese with international market exposure.
- Strong analytical skills, data-driven decision-making, and willingness to learn and apply AI tools to enhance efficiency.
Preferred Qualifications:
- Background in cross-border e-commerce or global marketplace platforms.
- Demonstrated ability to build merchant and community systems from inception to operation.
- Knowledge of AI applications in operations for automation and merchant tools enhancement.
Binance may incorporate AI tools in the hiring process to assist with tasks like analyzing applications and resumes. These tools complement the human recruitment team's work and are not intended to replace human decision-making. For further details on data processing, please contact us.
