Operations Analyst
About Flipster
Flipster is an innovative trading platform bridging investors to insights and opportunities within the cryptocurrency realm. Our mission is to unveil exclusive investment prospects and deliver a cutting-edge platform for utilizing them. We envision a dynamic future for crypto, characterized by decentralization, effective governance, and advancements benefiting investors, traders, and groundbreaking crypto projects alike. Join us in unlocking the potential of yet-to-be-imagined ideas, accelerating their growth, and realizing their possibilities.
Duties of an Operations Analyst at Flipster
We are in search of a talented Operations Analyst to augment our team at Flipster. The ideal applicant should possess a proficient background in data analytics, as well as sound working knowledge of SQL, Appscript, and Zendesk administration. In this role, you will play a vital part in supporting our daily operations by preparing and generating management reports on a weekly and quarterly basis, contributing to backend automation initiatives, and executing data collection and processing activities.
Key Responsibilities
- Creation of weekly and quarterly reports
- Support in campaign operations and reward distribution tasks
- Management of workflows and automation systems
- Oversight of LiveChat, Ticketing, and Answer Bot procedures
- Fulfillment of additional projects and tasks as directed by management
Qualifications
- Proficiency in Zendesk operations, with preferred experience as a Zendesk administrator
- Strong familiarity with SQL and BigQuery
- Basic understanding of Javascript or Googlescript
- Experience in designing APIs
- Capability to collaborate effectively within a 24/7 team environment
- Excellent communication skills, both oral and written, and adeptness in interpersonal interactions
Preferred Skills
- Enthusiasm for cryptocurrency and blockchain technologies
- Previous experience in a fast-paced startup or tech environment
Hiring Process
- Submission of resume/CV
- Initial interview
- Follow-up interview
