Product Coordinator (Acquisition)

What's in it for you?

As a Product Coordinator within the Product team, you will serve as a crucial business partner and advocate for our stakeholder groups. You will collaborate with various business units to grasp operational processes and challenges, document new requirements, and support product launch activities. Your tasks will involve generating and sustaining product documentation, crafting Acceptance Criteria, ensuring developed features meet requirements, and facilitating communication among teams and stakeholders.

The role entails close collaboration with other Coordinators and reports directly to the Product Coordination Manager. This opportunity is ideal for a Junior to Mid-level candidate seeking to establish themselves within product and benefit from mentorship by a group of Senior Product Managers and business stakeholders.

Your role with us:

In this capacity, you will assist the Product Management team by collecting and analyzing feedback from customers, stakeholders, and the market to aid in defining product requirements and features. You will work closely with Product Managers on project management efforts, such as outlining project requirements, timelines, and coordinating deliverables.

The Acquisition team at Easygo is instrumental in promoting our products to new users through partnerships with affiliates and sponsors, along with executing effective marketing strategies. The Acquisition Product Coordinator will be responsible for managing requirements focused on enhancing onboarding opportunities for customers and affiliates on the platform. Tasks include creating registration landing pages, liaising with the sponsorship team to brief the design team, and collaborating with Product Managers to develop ideas and features to enrich the platform.

Who are we?

Easygo is a leading service provider for prominent brands in the iGaming industry, including Stake.com, Kick.com, and Twist Gaming. Our commitment to prioritizing the entertainment of clients and their communities has positioned us as the go-to online service provider for entertainment companies. Headquartered in Melbourne, we have experienced remarkable growth, offering diverse opportunities in fields like Tech, Marketing, Operations, Mathematics, and Design.

What you will do:

• Serve as a business partner and advocate for the feature requirements of business units.
• Engage in quality assurance processes to ensure products meet customer expectations and standards within the Acceptance Criteria.
• Assist the Product Management team in collecting requirements, creating BAU tickets, developing Acceptance Criteria, and managing projects.
• Aid in creating and maintaining product documentation, including project WIP documents, customer support content, and the Product Requirements Document.
• Collaborate with business functions to ensure product alignment and support product launch activities.
• Monitor and report on product performance, usage metrics, and success criteria.
• Facilitate cross-team and stakeholder communication to ensure clarity on product objectives, timelines, and progress.

What you will bring:

• Proficiency in tools like Jira, Trello, or Asana for task management, project tracking, and team collaboration.
• Experience working with stakeholders on requirements gathering, incorporating feedback, and garnering support throughout the project lifecycle.
• Knowledge of Agile principles and practices, including Scrum or Kanban frameworks.
• Similar experience in product coordination, project/account management, or related roles within a product development or agency setting.

Bonus points if you also have:

• Basic understanding of user experience (UX) and user interface (UI) principles.
• Experience with process modeling and creating business cases as a business analyst.
• Familiarity with quality assurance (QA) processes, like crafting Acceptance Criteria and conducting feature tests pre-launch.
• Knowledge in sports & gambling or cryptocurrency is advantageous.

Some of the perks of working for us:

• EAP access for you and your family.
• Access to over 9,000 courses via our Learning and Development Platform.
• Career Development Opportunities supported by internal mobility.
• Paid volunteer day.
• On-site baristas, daily catered breakfast, and 'Help yourself' Drinks Fridges and Snack Walls.
• Massage Wednesdays.
• Fun office environment with games like pool, table tennis, and gaming consoles.

"We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant."

Our commitment at Easygo is to maintain an inclusive workplace where everyone's contributions drive our success. We believe in creating a work environment that values diversity and provides equal opportunities for all, without discrimination based on factors like race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.