Product Manager, Chat

Binance is an established global blockchain ecosystem that powers the largest cryptocurrency exchange globally by trading volume and registered users. Trusted by more than 250 million individuals spanning 100+ countries, we are known for our top-tier security, transparency regarding user funds, swift trading engine, high liquidity, and a diverse array of digital asset products. Our offerings encompass trading, finance, education, research, payments, institutional services, Web3 features, and more. We utilize digital assets and blockchain to create a more inclusive financial ecosystem, fostering financial freedom and enhancing financial access for people worldwide.

Team Background

The Central Product Team within Binance is the hub where innovation merges with user experience. We focus on developing core platforms and services that bolster Binance’s global ecosystem, optimizing user interactions and improving operational efficiency. If you have a zeal for crafting scalable, secure solutions that drive cryptocurrency adoption, come and join us in reshaping the digital asset landscape.

Responsibilities

• Manage the global expansion of the instant messaging (IM) product on both the app and web portal, devising product strategies that align with business objectives.
• Develop and maintain the IM product roadmap, milestones, and backlog in alignment with strategic priorities for product penetration in various international markets.
• Drive global product launches and feature introductions; spearhead beta programs by setting product specifications and collaborating with designers, engineers, and business stakeholders.
• Gather and consolidate customer feedback, conduct user studies, and develop products tailored to meet customer needs and requirements.
• Undertake market research, analyze regional data, and closely collaborate with overseas and local operations teams to provide market-tailored solutions.
• Manage communication with cross-functional teams abroad to synchronize project progress.

Requirements

• Demonstrated experience in launching and overseeing large-scale global instant messaging (IM) products, with a proven track record of successful outcomes.
• Over 5 years of product management experience, showcasing technical proficiency.
• Proficient in identifying customer needs, executing prototypes and iterations, and making data-informed decisions to enhance products.
• Thorough understanding of IM products and user scenarios, with the ability to drive product enhancements and expansion across the organization.
• Strong ability to define precise, straightforward product requirements and collaborate efficiently with engineering teams to deliver as per specifications.
• Excellent problem-solving, interpersonal, and communication capabilities.
• Comfortable managing multiple projects and responsibilities in a fast-paced setting.
• Solid project management skills to ensure timely delivery and execution.
• Collaborative mindset, with the ability to influence and align various teams and business stakeholders to boost product adoption and market success.
• Fluency in both English and Mandarin is required for effective coordination with overseas partners and stakeholders.

Nice to Have:

• Prior experience working on IM products at an international corporation.
• Familiarity with various IM scenarios like communities, group chats, or trading environments.

Why Binance

• Contribute to shaping the future with the foremost blockchain ecosystem globally.
• Collaborate with top-tier talent in a user-centric global organization boasting a flat structure.
• Engage in unique, fast-paced projects with autonomy in an innovative setting.
• Flourish in a results-driven workplace with room for career advancement and continuous learning.
• Enjoy competitive compensation and company benefits.
• Flexible work-from-home arrangements based on the business team's work nature.