Product Manager (Loyalty)

At Crypto.com, our Loyalty & Rewards programs are integral to driving user engagement and fostering lasting relationships with our customers. We are in search of an innovative Product Manager to spearhead and revolutionize our loyalty initiatives, crafting impactful, user-centric experiences that resonate on a global scale. As a Loyalty Product Manager, your role will entail defining and implementing a vision that enriches the value we provide to users through rewards, benefits, and incentives. Collaboration with cross-functional teams will be imperative as you design, develop, and expand loyalty solutions that not only meet business objectives but also captivate and please our customers.

Responsibilities

• Develop and orchestrate the strategic roadmap for our loyalty and rewards products to ensure alignment with overarching business objectives
• Drive the entire product lifecycle from ideation to deployment, collaborating with engineering, design, analytics, and marketing teams for successful and timely delivery
• Continuously collect user feedback and analyze program performance to steer feature improvements and novel product development
• Keep abreast of market trends and rival offerings to guarantee our loyalty programs remain innovative and deliver substantial value to users
• Manage and refine existing loyalty features while seeking new avenues for growth and enhancement

Requirements

• A minimum of 4 years of experience in product management, preferably with a focus on loyalty, rewards, or customer engagement programs
• Demonstrated success in launching and refining consumer-facing products at scale
• Possess a data-driven approach with the ability to translate insights into actionable product strategies
• Outstanding communication skills and adeptness at collaborating across diverse teams
• Ability to strike a balance between customer demands and business objectives in a fast-paced setting
• Familiarity with the crypto or fintech industries is advantageous but not mandatory; a fervor for the future of loyalty in digital finance is crucial
• An innovative and customer experience improvement-oriented mindset, coupled with a proactive and problem-solving attitude