Region Director - Account Management, Growth

Status
Hong Kong
Full time
Hybrid
Compensation is not specified
Role
CTO
Description

We are looking for a motivated and customer-focused Region Director of Account Management to oversee the growth of our VIP Account Management division in the UK & Europe area. The role entails building and supervising a team of Account Managers dedicated to providing exceptional service to our top-tier clients using Main App. The focus will be on establishing strong client relationships to drive satisfaction, retention, and revenue growth.

The ideal candidate should exhibit a growth-oriented mindset, possess expertise in client relationships, and demonstrate the skill to navigate diverse multicultural environments effectively.

Key Responsibilities:

Leadership & Team Development

  • Establish and grow a proficient team of Account Managers focused on catering to high-value customers using Main App.
  • Implement best practices, processes, and key performance indicators (KPIs) to ensure top-notch account management and client service.
  • Provide guidance and support to Account Managers, helping them enhance client relationships through skill development and strategic insights.

Client Management & Business Growth

  • Craft and execute regional strategies to maximize revenue per customer, retention, trading activity, and assets under management (AUM).
  • Ensure top-tier clients receive personalized white-glove service through proactive communication, market insights, and tailored support.
  • Identify and drive cross-selling and upselling opportunities to boost product and service utilization among high-value traders.
  • Expand business through existing clients by establishing strong referral networks.

Regional Strategy & Market Execution

  • Act as the principal regional representative, aligning business strategies with market trends and customer requirements.
  • Develop in-depth market intelligence and competitive analysis to identify avenues for expansion.
  • Collaborate closely with internal departments (Product, Legal/Compliance, Payments/Fraud, Operations) to champion customer needs and drive market-centric enhancements.

Data-Driven Performance Management

  • Monitor and optimize trading volume, frequency, AUM, and various client engagement metrics.
  • Analyze account performance data to recognize trends, opportunities, and areas needing enhancement.
  • Drive the regional business performance by setting and achieving ambitious KPIs.

Requirements:

  • Minimum of 8 years of experience in account management, sales, or relationship management within sectors such as crypto, sports betting/iGaming, trading, fintech, or financial services.
  • Demonstrated track record of building and leading successful teams, showcasing strong talent recruitment, coaching, and development abilities.
  • Proficiency in customer relationship management, specifically handling high-net-worth clients effectively.
  • Solid analytical aptitude, utilizing data to steer strategy and performance enhancements.
  • Cultural awareness and regional know-how crucial for the assigned territory, including language proficiency and cultural sensitivity.
  • Entrepreneurial mindset with a proactive approach, adept problem-solving skills, and adaptability in a dynamic setting.
  • Preferably, a deep understanding of crypto trading, market dynamics, and retail trading behaviors, though not mandatory.
Skills Required
Avatar
Сrypto.com
Company size
Not specified
Location
United States
Description
Not specified
Status

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