Senior Application Support Analyst

Who We Are

Genesis Global specializes in enabling financial markets organizations to innovate quickly through a software application development platform, customizable solutions, and extensive expertise in capital markets and financial services. Our goal is to empower developers to efficiently deliver high-performance, resilient, and secure applications, offering a buy-to-build solution to address challenges in the market.

At Genesis, we are dedicated to fostering an inclusive and respectful company culture that thrives on diversity and unique perspectives. We blend the energy and passion of a startup with the experience and expertise of a scale-up to continually improve work for all.

If you are someone who is not afraid to challenge the status quo and is enthusiastic about driving change, your mindset aligns with our values.

What You Need & Role Responsibilities

Ideal for individuals who enjoy tackling technical challenges and excel in communication, this role involves engaging with customer IT teams, business users, and internal Genesis development and product teams. As a proactive problem solver passionate about technology and making a difference in the capital markets industry, this position is an excellent fit.

This role as a Senior Support Analyst involves understanding the business processes and systems at customer sites to provide exceptional support that aligns with our vision of establishing a world-class global support team. The primary responsibility is to maintain the stability of business applications and promptly address client/user requests and issues.

Future Potential for this Role

Joining a growing team, as a Level 2 support specialist for LCAP applications and infrastructure, you will monitor different application and infrastructure components to ensure they are operating smoothly. By contributing to generating and analyzing SOD/EOD dashboard reports, you will set high standards using tools like Prometheus, Data Dog, or Splunk.

Responsibilities also include recording and tracking issues, incident management, acting as a liaison with 2nd and 3rd line support teams, contributing to capacity management, audit requests, and adhering to a strict change management regime. There is a clear pathway for career advancement through upgrading skills in documenting Critical Issues and Processes.

Operating within a shift schedule that predominantly covers late-night hours to accommodate US time zones, weekends, and public holidays signifies a crucial aspect of this role.

Essential Skills and Competencies

• 4-8 years of experience supporting capital markets solutions, with a solid understanding of FIX messaging/connectivity being advantageous.
• Proficiency in Level 1 support with expertise in capital markets solutions.
• Excellent communication skills to effectively convey technical concepts to diverse stakeholders.
• Proficiency in scripting and programming, particularly Java, with expertise in Linux environments.
• Strong knowledge of networking principles, including HTTP vs. websockets and ports.
• Adherence to process excellence with commitment to established protocols and procedures.
• Ability to work both independently and collaboratively, contributing positively to team dynamics and achieving shared goals.

Benefits

We prioritize employee well-being with competitive salary, defined bonus, comprehensive healthcare insurance, remote working allowance, training allocation, well-being investment, and equity scheme participation.

Our dedication to enhancing individual benefits ensures the overall well-being of our team members inside and outside the workplace.

Join Our Team

Working at Genesis offers an environment where you are surrounded by individuals and teams that challenge and inspire you to continuously improve. Our support for work/life balance through initiatives like flexible working and a focus on ongoing personal and professional development sets us apart.

Affirmative Action

Genesis Global practices Affirmative Action and is committed to maintaining a diverse and inclusive workplace, upholding equal opportunity for all qualified applicants, regardless of race, color, religion, sexual orientation, gender identity, age, national origin, citizenship status, pregnancy, protected veteran status, or disability.