Senior Customer Success Manager, Commodities
Full time
Hybrid
Compensation is not specified
Role
Customer Success Manager
Work Experience
More than 3 years
Description
Senior Customer Success Manager, Commodities
Paxos is on a mission to enable the movement of any asset, any time, in a trustworthy way. Today’s financial infrastructure is archaic, expensive, inefficient and risky – supporting a system that leaves out more people than it lets in. So we’re rebuilding it.
As a regulated blockchain infrastructure company, we use technology to tokenize, custody, trade, and settle assets for enterprise clients like PayPal, Novi, Bank of America, and Interactive Brokers. Paxos is a top-funded blockchain company, with more than $500 million in total funding from leading investors like OakHC/FT, Founders Fund, PayPal Ventures, and Declaration Partners. Together, we empower today’s financial leaders to build a more open, trusted economy.
We are looking for a Senior Customer Success Manager – Commodities to join our rapidly growing FinTech company. The Senior CSM is responsible for leading the engagement, retention, and growth of our commodities platform customers. You will have to balance commercial, technical, and operational challenges to achieve success. As a Senior Customer Success Manager, you will act as a trusted advisor and partner with customers by enabling them to use our products to achieve their business objectives and stakeholder goals. You will steer the overarching strategy of the engagement through internal and external stakeholders to create long term success.This role is focused on supporting the Commodities business line.
As a Senior Customer Success Manager, you’ll get to:
- Lead the customer engagement for the commodities business line after onboarding
- Steer the client’s priorities and strategy to help ensure their long-term success
- Discover or create new opportunities to deepen the existing partnership
- Coordinate and align multiple stakeholders within the client’s organization and Paxos
- Develop commercial and technical champions within the client’s organization
- Support the successful executive stakeholder engagement with these accounts
- Organize across all functions at Paxos for the successful delivery of existing and new solutions for the customer
- Partner with the team to establish and maintain an engagement model to scale customer success management
- Act as the voice of the customer and share client feedback to bring alignment and drive continuous improvement
- Mentor team members
Skills Required
Paxos
Website
paxos.comCompany size
Not specified
Location
United Kingdom
Description
Not specified
Tatyana Khrustaleva
Growth Manager
Almaty, Kazakhstan
Almaty, Kazakhstan
Full time
Office
Growth Manager
Why work at Higgsfield AI?
🧩 Higgsfield AI is one of the fastest-growing GenAI startups in the world — top-1 globally by growth, #1 Video AI in the U.S.
Our users already include Elon Musk, Madonna, Snoop Dogg, and Will Smith. In just 8 weeks we shipped 12 releases, reached 11M users and generated over 1.2B social impressions.
We just raised $50M Series A to scale even faster. This is your chance to join early — when the team is still small but strong — and make your mark on the next GenAI decacorn.
What Growth Means at Higgsfield
At Higgsfield, growth is about distribution and revenue, not branding or theory.
A Growth Manager here is a high-agency operator who:
Finds and unlocks scalable distribution channels
Moves fast with imperfect data
Automates anything repeatable
Negotiates deals that compound over time
Takes full ownership of outcomes
This is a hands-on execution role. You will build, test, break, fix, and scale.
What You Will Do
Creator & Partner Growth
Source, evaluate, and onboard creators who can drive high-quality users
Build and negotiate creator partnerships (affiliate, revenue share, performance-based deals)
Run creator campaigns end-to-end: outreach → deal → launch → optimization
Build long-term relationships with creators, not one-off placements
Prioritize volume with intent — not spam
Important:
You are not managing Higgsfield’s own YouTube or social channels.
Your job is growth through external creators and their audiences.
YouTube Growth (Primary Focus)
Own YouTube as a distribution channel through creator collaborations
Drive traffic and usage via creator-generated content
Measure success by output and impact, not vanity metrics
Primary KPI:
Number of new unique creator videos generated per month
Analytics & Decision-Making
Build simple but effective models in Excel / Google Sheets
Estimate traffic, conversions, and revenue impact
Decide which creators, formats, and deals to scale or cut
Turn messy, incomplete data into clear execution decisions
Automation & Scale
Automate creator discovery, outreach, tracking, and reporting.
Build lightweight systems using tools like Sheets, Zapier, Apify, Instantly, CRMs, APIs, or scripts.
Reduce manual work and increase throughput.
Execution & Experimentation
Run fast experiments across platforms (YouTube, TikTok, Instagram, X).
Test formats, incentives, and deal structures.
Learn quickly and iterate.
There is no separation between “creative” and “technical.” One person owns the full cycle.
Who We’re Looking For
We’re looking for smart, high-energy— not perfect resumes.
You should have:
Strong English (spoken and written)
Strong communication and persuasion skills
Comfort working with numbers, spreadsheets, and assumptions
Ability to work independently without hand-holding
High agency, ownership mindset, and bias toward action
Emotional intelligence and confidence in negotiations
Willingness to operate in a fast-paced, high-intensity environment
Russian is required. English is required.
Backgrounds that often do well:
Growth, partnerships, or business development
Sales or performance-driven marketing
Early startup operators or founders
Engineering or computer science backgrounds
Consulting, analytics, or finance with strong execution bias
A technical background is a plus, not a requirement.
Level & Compensation
- All hires join formally at a junior level, regardless of prior experience
- Starting compensation is competitive and paid in USD
- Exceptional candidates with standout B2C or founding-level growth experience may be considered individually
Onboarding & Expectations
Onboarding lasts ~1 week
You receive a playbook and immediate ownership
Very little babysitting — autonomy is expected
From week two, you are expected to operate independently
This role requires high energy, fast thinking, and resilience.
Work Format
On-site only (Almaty office)
No remote or hybrid setup
Full immersion into the team and product is essential
This Role Is NOT a Fit If You:
Prefer strategy over execution
Avoid spreadsheets, metrics, or accountability
Need detailed step-by-step instructions
Are uncomfortable negotiating or pushing back
Expect predictable hours or a 9–5 schedule
Prefer low-intensity environments
Working Hours
This is a high-intensity role with a non-standard schedule.
Workdays: Monday–Saturday (6 days per week)
The working day is aligned with global creators and partners and includes late hours - from 2 pm till 2 am Almaty time.
Expect a high workload and a fast execution pace
This role is best suited for candidates who:
Are comfortable working evenings and nights
Can sustain focus in a high-output environment
Are motivated by speed, ownership, and impact rather than fixed hours
This is not a 9–5 role, and the schedule should be considered carefully before applying.
Relocation & Office Setup
This is a fully on-site role based in Almaty, Kazakhstan.
Remote or hybrid work is not available
Candidates must be willing to relocate and work from the office full-time
The company provides relocation support, including:
Assistance with travel to Almaty
Support during the initial relocation period
Help with legal and administrative setup as needed
Relocation is considered an integral part of the role, as close in-office collaboration is essential for speed, learning, and impact.
What We Offer
Full-time role. Please note: we will not consider candidates planning to combine this role with other jobs.
On-site role in Almaty office.
Long-term growth opportunity — we are looking for candidates interested in learning, growing, and building with the team. A minimum 1.5+ year commitment is expected.
Salary discussed during the interview process, paid in USD
Application deadline: ASAP
Steps:
Submit an application form and attach your CV
Zoom interview with a Hire5 Recruiter
Practical home task
Zoom interview with the founder
Get hired 🎉
Why work at Higgsfield AI?
🧩 Higgsfield AI is one of the fastest-growing GenAI startups in the world — top-1 globally by growth, #1 Video AI in the U.S.
Our users already include Elon Musk, Madonna, Snoop Dogg, and Will Smith. In just 8 weeks we shipped 12 releases, reached 11M users and generated over 1.2B social impressions.
We just raised $50M Series A to scale even faster. This is your chance to join early — when the team is still small but strong — and make your mark on the next GenAI decacorn.
What Growth Means at Higgsfield
At Higgsfield, growth is about distribution and revenue, not branding or theory.
A Growth Manager here is a high-agency operator who:
Finds and unlocks scalable distribution channels
Moves fast with imperfect data
Automates anything repeatable
Negotiates deals that compound over time
Takes full ownership of outcomes
This is a hands-on execution role. You will build, test, break, fix, and scale.
What You Will Do
Creator & Partner Growth
Source, evaluate, and onboard creators who can drive high-quality users
Build and negotiate creator partnerships (affiliate, revenue share, performance-based deals)
Run creator campaigns end-to-end: outreach → deal → launch → optimization
Build long-term relationships with creators, not one-off placements
Prioritize volume with intent — not spam
Important:
You are not managing Higgsfield’s own YouTube or social channels.
Your job is growth through external creators and their audiences.
YouTube Growth (Primary Focus)
Own YouTube as a distribution channel through creator collaborations
Drive traffic and usage via creator-generated content
Measure success by output and impact, not vanity metrics
Primary KPI:
Number of new unique creator videos generated per month
Analytics & Decision-Making
Build simple but effective models in Excel / Google Sheets
Estimate traffic, conversions, and revenue impact
Decide which creators, formats, and deals to scale or cut
Turn messy, incomplete data into clear execution decisions
Automation & Scale
Automate creator discovery, outreach, tracking, and reporting.
Build lightweight systems using tools like Sheets, Zapier, Apify, Instantly, CRMs, APIs, or scripts.
Reduce manual work and increase throughput.
Execution & Experimentation
Run fast experiments across platforms (YouTube, TikTok, Instagram, X).
Test formats, incentives, and deal structures.
Learn quickly and iterate.
There is no separation between “creative” and “technical.” One person owns the full cycle.
Who We’re Looking For
We’re looking for smart, high-energy— not perfect resumes.
You should have:
Strong English (spoken and written)
Strong communication and persuasion skills
Comfort working with numbers, spreadsheets, and assumptions
Ability to work independently without hand-holding
High agency, ownership mindset, and bias toward action
Emotional intelligence and confidence in negotiations
Willingness to operate in a fast-paced, high-intensity environment
Russian is required. English is required.
Backgrounds that often do well:
Growth, partnerships, or business development
Sales or performance-driven marketing
Early startup operators or founders
Engineering or computer science backgrounds
Consulting, analytics, or finance with strong execution bias
A technical background is a plus, not a requirement.
Level & Compensation
- All hires join formally at a junior level, regardless of prior experience
- Starting compensation is competitive and paid in USD
- Exceptional candidates with standout B2C or founding-level growth experience may be considered individually
Onboarding & Expectations
Onboarding lasts ~1 week
You receive a playbook and immediate ownership
Very little babysitting — autonomy is expected
From week two, you are expected to operate independently
This role requires high energy, fast thinking, and resilience.
Work Format
On-site only (Almaty office)
No remote or hybrid setup
Full immersion into the team and product is essential
This Role Is NOT a Fit If You:
Prefer strategy over execution
Avoid spreadsheets, metrics, or accountability
Need detailed step-by-step instructions
Are uncomfortable negotiating or pushing back
Expect predictable hours or a 9–5 schedule
Prefer low-intensity environments
Working Hours
This is a high-intensity role with a non-standard schedule.
Workdays: Monday–Saturday (6 days per week)
The working day is aligned with global creators and partners and includes late hours - from 2 pm till 2 am Almaty time.
Expect a high workload and a fast execution pace
This role is best suited for candidates who:
Are comfortable working evenings and nights
Can sustain focus in a high-output environment
Are motivated by speed, ownership, and impact rather than fixed hours
This is not a 9–5 role, and the schedule should be considered carefully before applying.
Relocation & Office Setup
This is a fully on-site role based in Almaty, Kazakhstan.
Remote or hybrid work is not available
Candidates must be willing to relocate and work from the office full-time
The company provides relocation support, including:
Assistance with travel to Almaty
Support during the initial relocation period
Help with legal and administrative setup as needed
Relocation is considered an integral part of the role, as close in-office collaboration is essential for speed, learning, and impact.
What We Offer
Full-time role. Please note: we will not consider candidates planning to combine this role with other jobs.
On-site role in Almaty office.
Long-term growth opportunity — we are looking for candidates interested in learning, growing, and building with the team. A minimum 1.5+ year commitment is expected.
Salary discussed during the interview process, paid in USD
Application deadline: ASAP
Steps:
Submit an application form and attach your CV
Zoom interview with a Hire5 Recruiter
Practical home task
Zoom interview with the founder
Get hired 🎉
Blake Moore
Operations & Risk Manager
Full time
Remote
SideShift.ai, the direct-to-wallet crypto exchange, is hiring an Operations & Risk Manager.
ABOUT US
Grown to seven-figure daily volume since launching in late 2018.
Swap 200+ cryptocurrencies across multiple blockchains.
Integrations with the likes of Trezor, Bitcoin.com, Edge Wallet and more.
ROLE
Oversee day-to-day ops/risk management: Coordinate logistics, workflows, and support functions across the team.
Risk oversight: Work closely with our risk management partners, maintain strong relationships, and identify gaps or issues in real time.
Compliance awareness: Ensure processes align with industry best practices and evolving regulatory requirements.
Technical coordination: Work closely with service providers and resolve operational or technical issues as they arise.
Report to executive team: Provide regular updates and structured reporting to support strategic decision-making.
YOU
Experienced: You have a proven background in operations or risk management.
Crypto background: Familiarity with exchanges, wallets, compliance, and risk considerations in the crypto space.
All-rounder mindset: You’re practical, resourceful, and comfortable managing multiple moving parts across teams and jurisdictions.
Technical ability: You are comfortable working with service providers and have strong technical knowledge to keep operations running smoothly.
Detail-oriented: You spot gaps before they become problems and you can balance structure with adaptability.
PERKS
Salary paid in a crypto of your choice.
Join a business with traction (seven-figure daily volume) and key industry partnerships.
Work remotely wherever you feel most productive.
Flexible vacation policy.
In-person team meetups around the world.
PLEASE NOTE: SideShift.ai will pay fair market rates based on your location and experience.
ABOUT US
Grown to seven-figure daily volume since launching in late 2018.
Swap 200+ cryptocurrencies across multiple blockchains.
Integrations with the likes of Trezor, Bitcoin.com, Edge Wallet and more.
ROLE
Oversee day-to-day ops/risk management: Coordinate logistics, workflows, and support functions across the team.
Risk oversight: Work closely with our risk management partners, maintain strong relationships, and identify gaps or issues in real time.
Compliance awareness: Ensure processes align with industry best practices and evolving regulatory requirements.
Technical coordination: Work closely with service providers and resolve operational or technical issues as they arise.
Report to executive team: Provide regular updates and structured reporting to support strategic decision-making.
YOU
Experienced: You have a proven background in operations or risk management.
Crypto background: Familiarity with exchanges, wallets, compliance, and risk considerations in the crypto space.
All-rounder mindset: You’re practical, resourceful, and comfortable managing multiple moving parts across teams and jurisdictions.
Technical ability: You are comfortable working with service providers and have strong technical knowledge to keep operations running smoothly.
Detail-oriented: You spot gaps before they become problems and you can balance structure with adaptability.
PERKS
Salary paid in a crypto of your choice.
Join a business with traction (seven-figure daily volume) and key industry partnerships.
Work remotely wherever you feel most productive.
Flexible vacation policy.
In-person team meetups around the world.
PLEASE NOTE: SideShift.ai will pay fair market rates based on your location and experience.
Payment in Crypto
0x Vertex
Part-Time Support in Mexico | Chile | Colombia
Part time
Remote
We're seeking someone currently based in Mexico | Chile | Colombia. We have multiple openings. Details will be shared via chat. Applications should include a LinkedIn profile. It's a long-term opportunity, expected to last over a year.
Vitalik Buterin
Business Development Manager
Full time
Remote
About Us
We are a boutique, Asia-based Web3 marketing agency working with early-stage and growth-stage crypto projects across DeFi, infrastructure, consumer apps, and gaming.
Our team has executed campaigns with leading L1/L2 ecosystems, DeFi protocols, and community-driven projects.
We focus on narrative design, community activation, cross-market growth, and delivering impactful results for clients in Asia and globally.
We are now expanding our BD and Community Ops teams.
The Role : Business Development Manager (75k-150k)
We’re looking for an energetic, relationship-driven BD Manager to help us expand our client base across Asia, Europe, and emerging markets.
You will represent the agency, identify growth opportunities, and build long-term relationships with founders, marketing teams, and communities.
Responsibilities
Identify and reach out to potential clients across DeFi, L1/L2, GameFi, infrastructure, and consumer crypto.
Manage inbound leads and maintain ongoing partner relationships.
Develop proposals for marketing, community growth, content strategy, and campaign execution.
Attend virtual and in-person events; represent the agency in AMAs, panels, or client calls.
Create collaboration opportunities with ecosystems, media outlets, KOL networks, and community groups.
Work closely with internal teams (content, community, strategy) to align solutions with client needs.
Requirements
1–3 years of BD, partnerships, or client-facing experience (Web3 preferred).
Strong communication and negotiation skills.
Understanding of crypto communities, social platforms, and narrative-driven marketing.
Comfortable working in a fast-paced, global, remote environment.
English required; Asian language fluency is a strong plus.
Familiarity with Southeast Asia Web3 projects, with strong relationships with project teams preferred.
Bonus
Experience in a Web3 agency, marketing firm, or KOL network.
Existing network of founders, CMOs, or BD leads within crypto.
Familiarity with China/SEA/India/Korea/Japan market dynamics.
We are a boutique, Asia-based Web3 marketing agency working with early-stage and growth-stage crypto projects across DeFi, infrastructure, consumer apps, and gaming.
Our team has executed campaigns with leading L1/L2 ecosystems, DeFi protocols, and community-driven projects.
We focus on narrative design, community activation, cross-market growth, and delivering impactful results for clients in Asia and globally.
We are now expanding our BD and Community Ops teams.
The Role : Business Development Manager (75k-150k)
We’re looking for an energetic, relationship-driven BD Manager to help us expand our client base across Asia, Europe, and emerging markets.
You will represent the agency, identify growth opportunities, and build long-term relationships with founders, marketing teams, and communities.
Responsibilities
Identify and reach out to potential clients across DeFi, L1/L2, GameFi, infrastructure, and consumer crypto.
Manage inbound leads and maintain ongoing partner relationships.
Develop proposals for marketing, community growth, content strategy, and campaign execution.
Attend virtual and in-person events; represent the agency in AMAs, panels, or client calls.
Create collaboration opportunities with ecosystems, media outlets, KOL networks, and community groups.
Work closely with internal teams (content, community, strategy) to align solutions with client needs.
Requirements
1–3 years of BD, partnerships, or client-facing experience (Web3 preferred).
Strong communication and negotiation skills.
Understanding of crypto communities, social platforms, and narrative-driven marketing.
Comfortable working in a fast-paced, global, remote environment.
English required; Asian language fluency is a strong plus.
Familiarity with Southeast Asia Web3 projects, with strong relationships with project teams preferred.
Bonus
Experience in a Web3 agency, marketing firm, or KOL network.
Existing network of founders, CMOs, or BD leads within crypto.
Familiarity with China/SEA/India/Korea/Japan market dynamics.
Payment in Crypto
bitcastle .
Operation Manager (Crypto)
Ho Chi Minh, Vietnam
Ho Chi Minh, Vietnam
Full time
Remote
About the Company:
Bitcastle is a cryptocurrency exchange and Forex (FX)platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-TimeOperation Manager (Crypto) to join our team.
About the Role:
We are looking for an Operations Manager to join the Bitcastle team. In this role, you will design, implement, and maintain efficient operational frameworks for our cryptocurrency trading platform. You will optimize existing operations processes, manage daily platform activities, ensure compliance with regulatory requirements, and support the smooth functioning of overall operations.
Design, implement, and maintain an efficient and effective operational framework for the crypto platform
Optimize existing operations processes to improve operational efficiency
Conduct data analysis and forecasting to support operational decisions
Manage platform transactions and daily activities, working closely with finance and customer support teams
Conduct client due diligence and screenings, and oversee KYC tools and processes
Ensure adherence to legal and compliance requirements, including coordination and communication with internal and external auditors and stakeholders as appropriate
Requirements:
At least 1 year of operations experience in crypto exchanges trading platforms (relevant experience in tech platforms will also be considered)
Knowledge and expertise in KYC and AML regulations
Strong analytical skills and high attention to detail
Preferred Qualification:
Deep knowledge and interest in Crypto (knowledge of crypto or blockchain is an advantage)
Japanese Language (good to have)
Experience as an Operations Manager or in a senior operations role
Bitcastle is a cryptocurrency exchange and Forex (FX)platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-TimeOperation Manager (Crypto) to join our team.
About the Role:
We are looking for an Operations Manager to join the Bitcastle team. In this role, you will design, implement, and maintain efficient operational frameworks for our cryptocurrency trading platform. You will optimize existing operations processes, manage daily platform activities, ensure compliance with regulatory requirements, and support the smooth functioning of overall operations.
Design, implement, and maintain an efficient and effective operational framework for the crypto platform
Optimize existing operations processes to improve operational efficiency
Conduct data analysis and forecasting to support operational decisions
Manage platform transactions and daily activities, working closely with finance and customer support teams
Conduct client due diligence and screenings, and oversee KYC tools and processes
Ensure adherence to legal and compliance requirements, including coordination and communication with internal and external auditors and stakeholders as appropriate
Requirements:
At least 1 year of operations experience in crypto exchanges trading platforms (relevant experience in tech platforms will also be considered)
Knowledge and expertise in KYC and AML regulations
Strong analytical skills and high attention to detail
Preferred Qualification:
Deep knowledge and interest in Crypto (knowledge of crypto or blockchain is an advantage)
Japanese Language (good to have)
Experience as an Operations Manager or in a senior operations role