Senior Customer Success Manager, Commodities

Full time
Hybrid
Compensation is not specified
Role
Customer Success Manager
Work Experience
More than 3 years
Description

Senior Customer Success Manager, Commodities

Paxos is on a mission to enable the movement of any asset, any time, in a trustworthy way. Today’s financial infrastructure is archaic, expensive, inefficient and risky – supporting a system that leaves out more people than it lets in. So we’re rebuilding it. 

As a regulated blockchain infrastructure company, we use technology to tokenize, custody, trade, and settle assets for enterprise clients like PayPal, Novi, Bank of America, and Interactive Brokers. Paxos is a top-funded blockchain company, with more than $500 million in total funding from leading investors like OakHC/FT, Founders Fund, PayPal Ventures, and Declaration Partners. Together, we empower today’s financial leaders to build a more open, trusted economy. 

We are looking for a Senior Customer Success ManagerCommodities to join our rapidly growing FinTech company. The Senior CSM is responsible for leading the engagement, retention, and growth of our commodities platform customers. You will have to balance commercial, technical, and operational challenges to achieve success. As a Senior Customer Success Manager, you will act as a trusted advisor and partner with customers by enabling them to use our products to achieve their business objectives and stakeholder goals. You will steer the overarching strategy of the engagement through internal and external stakeholders to create long term success.This role is focused on supporting the Commodities business line.

As a Senior Customer Success Manager, you’ll get to: 

  • Lead the customer engagement for the commodities business line after onboarding
  • Steer the client’s priorities and strategy to help ensure their long-term success
  • Discover or create new opportunities to deepen the existing partnership
  • Coordinate and align multiple stakeholders within the client’s organization and Paxos
  • Develop commercial and technical champions within the client’s organization
  • Support the successful executive stakeholder engagement with these accounts
  • Organize across all functions at Paxos for the successful delivery of existing and new solutions for the customer
  • Partner with the team to establish and maintain an engagement model to scale customer success management 
  • Act as the voice of the customer and share client feedback to bring alignment and drive continuous improvement
  • Mentor team members
Skills Required
Avatar
Paxos
Website
paxos.com
Company size
Not specified
Location
United Kingdom
Description
Not specified

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