Senior Program Manager, Research

Company Overview:

Join a pioneering financial technology company positioned at the forefront of the evolving internet of money, revolutionizing global value transmission in a seamless, instant, and cost-effective manner. Our transformative systems pave the way for boundless opportunities in payments, commerce, and markets, fostering worldwide economic growth and inclusivity. By leveraging our innovative infrastructure, which includes USDC, a blockchain-based dollar, businesses, institutions, and developers can seize the advantages of this pivotal convergence of money and technology.

Culture and Environment:

Be a part of a thriving remote community at Circle, dedicated to transparency, dependability, and continuous improvement. In line with our core values - Multistakeholder, Mindfulness, Driven by Excellence, and High Integrity - our team aspires for excellence through collaboration, diversity, and a supportive atmosphere that values fresh perspectives and encourages active participation.

Role Overview:

As the Senior Program Manager, Research (RPM) at Circle, you will play a key role in amplifying the impact of our research groups. Your responsibilities include designing and implementing operational and team-wide programs, as well as building, managing, and expanding research recruiting processes to support the team's growth. This position demands expertise in project and program management, recruitment, and a holistic understanding of research's significance in product innovation.

Responsibilities:

• Develop and manage initiatives to enhance team efficiency and effectiveness, establishing operational frameworks for impactful outcomes.
• Cultivate a culture of user research within the organization.
• Collaborate with stakeholders to refine internal processes, templates, and guidelines for optimized research outcomes.
• Assist in research planning by working closely with researchers and cross-functional teams.
• Strategize recruitment approaches targeting specific audiences.
• Establish and maintain participant databases for research.
• Pioneer best practices and frameworks for effective participant outreach.
• Act as a thought leader in research operations management.
• Contribute to the growth of the UX organization through implementing best practices and processes in alignment with team expansion.

Core Values:

• Multistakeholder: Prioritize commitment to customers, shareholders, employees, and communities.
• Mindful: Practice respect, active listening, and attention to detail.
• Driven by Excellence: Show dedication to the mission, pursue excellence fervently, and strive for success.
• High Integrity: Uphold honesty, ethical conduct, and open communication.

Qualifications:

• 7+ years of research and participant management experience.
• Expertise in executing and managing operational programs while fostering scalability.
• Proficient in building relationships with peers, stakeholders, and cross-functional teams.
• Skilled in participant recruitment strategies.
• Strong communication and collaboration skills across various organizational levels.
• Ability to handle complex information and adapt to dynamic environments.
• Previous experience in research mentorship and guidance.
• Proficient in metrics reporting and vendor management.
• Educational background - Bachelor's, Master's degree, or equivalent experience.

Additional Details:

• PERM sponsorship available from the first day for eligible candidates.
• Comprehensive compensation package based on relevant factors including experience, skills, and business needs.
• Inclusive benefits package including medical, dental, vision, and 401(k).
• Equal employment opportunity employer fostering diversity and inclusivity.

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