Senior Salesforce Field Service Consultant (FSL)

Senior Salesforce Field Service Consultant (FSL)

Remote · Full-time

About Ubiminds

Ubiminds, a GPTW-certified company, collaborates with American software product firms to expand their development teams. We unite the top 5% talent from Brazil with innovative U.S. companies via a unique blend of staff augmentation and employer-of-record services.

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We are assisting a global organization in search of a Senior Salesforce Field Service Consultant to oversee the implementation and enhancement of Salesforce Field Service Lightning (FSL) and Depot Repair solutions for intricate service operations.

Responsibilities

• Direct the implementation and refinement of Salesforce FSL and Depot Repair solutions.
• Configure and oversee end-to-end service workflows including Work Orders, Service Appointments, Dispatcher Console, Mobile Field Service, Asset Management, and Service Level Agreements (SLAs).
• Develop and enhance scheduling, dispatching, execution, and quality assurance processes.
• Collaborate on ERP and third-party system integration projects.
• Define and advocate standardized service processes across teams and business units.
• Provide role-specific training sessions and support user adoption initiatives.
• Liaise with business stakeholders to capture requirements and translate them into scalable Salesforce solutions.
• Assist in change management efforts to ensure successful platform adoption.
• Offer guidance and best practices for service operations and platform governance.

Requirements

• Salesforce Certified Field Service Consultant, Salesforce Administrator, and Salesforce Service Cloud Consultant certifications.
• 4–7+ years of hands-on experience implementing Salesforce Field Service Lightning.
• Proficiency in Work Orders, Service Appointments, Dispatcher Console, Mobile Field Service Applications, Depot Repair, Asset Management, SLA Management, and Salesforce Integrations.
• Experience leading service transformation or process standardization endeavors.
• Background in delivering user training, documentation, and adoption programs.
• Strong grasp of field service operations and service lifecycle management.
• Excellent communication and stakeholder management skills.
• Proficiency in English (written and verbal).

Nice to Have

• Experience in industrial, manufacturing, engineering, or field-service-intensive sectors.
• Exposure to valve maintenance, equipment maintenance, or industrial service operations.
• Familiarity with ERP integrations within Salesforce ecosystems.
• Experience in leading change management and organizational adoption initiatives.
• Additional Salesforce certifications.

Team & Environment

• Immersed in a global implementation environment with cross-functional stakeholders.
• Role offers high visibility impacting operational efficiency and service excellence.
• Emphasizes process enhancement, user adoption, and platform optimization.
• Opportunity to spearhead strategic Field Service initiatives across multiple business sectors.

Why Join

• Lead large-scale Salesforce Field Service transformations.
• Collaborate with international teams and global service operations.
• Drive tangible business impact through process streamlining and tech adoption.
• Receive full support from Ubiminds, including career mentoring, HR, and administrative services.
• Embrace a remote-first culture with international exposure and avenues for growth.

Perks and Benefits

• Enjoy perks such as being placed in a product-based company with full back-office support, a remote-first policy, a provided MacBook, diverse growth opportunities, English language improvement sessions, candidate referral bonus, and access to our cool Florianópolis headquarters.