Senior Solutions Architect

About Keyfactor

Our core mission is to create a connected society emphasizing trust through identity-first security for both machines and humans. Keyfactor is dedicated to helping organizations swiftly establish and sustain digital trust on a large scale. With a wealth of cybersecurity experience, Keyfactor has gained the trust of over 1,500 companies globally. Our commitment to being a Best Place to Work is endorsed by our exceptional employees who nurture our culture as we expand. We invite you to entrust your future to Keyfactor.

Location: United States; Remote, EST or CST

Experience: Mid-Senior Level

Job Function: Professional Services

Employment Type: Full-Time

Industry: Computer & Network Security

Travel Requirements: Less than 25%

About The Position

The role of Senior Solutions Architect entails guiding Keyfactor’s enterprise customers through the implementation and integration of Keyfactor’s solutions into their infrastructure and applications. This involves direct collaboration with customers to install software components and address arising issues. This position will work alongside other stakeholders in the business to contribute to the product’s strategic roadmap and support the managed services department.

Responsibilities

• Assist customers in designing, implementing, and maximizing Keyfactor solutions by:
• Collaborating with Keyfactor Sales to ensure delivery of optimal solutions
• Leading design workshops with customers and documenting solution designs for approval
• Ensuring customers are prepared to fully utilize Keyfactor solutions
• Serve as the primary technical point of contact in the efficient and effective delivery of Keyfactor solutions by:
• Implementing solutions in a collaborative manner to enhance adoption rate
• Addressing customer requests promptly and to their satisfaction
• Identifying and mitigating risks related to technical solution design or client sentiment
• Collaborate with internal teams to drive continuous improvement by:
• Working with Keyfactor Product teams to identify new features and report bugs
• Actively contributing to enhancing service delivery processes and methodologies by addressing challenges, suggesting solutions, and promoting new initiatives
• Mentoring and providing technical guidance to junior team members
• Disseminating knowledge gained during customer solution implementation across Professional Services
• Enhancing team efficiency by documenting common architectures and solutions

Skills & Qualifications

• Required minimum 5 – 7 years of experience in customer-facing technical roles within large enterprise IT environments
• Strong communication skills at both technical and business levels
• Flexibility to thrive in a dynamic, rapidly growing company
• Advanced time management and prioritization abilities
• Proven track record in managing complex technical projects and addressing critical customer issues
• Technical Competencies:
• Familiarity with Public-Key Infrastructure (PKI), digital certificates, and cryptography
• Experience in deploying and configuring Enterprise Certificate Authorities
• Knowledge of DevOps and automation tools (such as Ansible, Bash, Jenkins, Puppet)
• Proficiency in Java Application Servers (JBoss, Wildfly) and Relational Database Servers (e.g., MySQL, MariaDB, MSSQL)
• Advanced knowledge of Linux operating systems, networking, and IT security principles
• Ability to troubleshoot technical issues methodically and efficiently
• Proficiency in containerization platforms (e.g., Kubernetes, Docker) with experience deploying applications using YAML
• Willingness to learn new languages, technologies, and APIs as required to meet customer needs
• Bonus Skills:
• Knowledge of EJBCA
• Proficient in Microsoft tools for advanced scripting development (e.g., SQL, PowerShell)
• Experience with Windows Server operating systems
• Comprehensive understanding of Active Directory Certificate Services & Active Directory Federation Services
• Familiarity with authentication protocols like Kerberos, security certifications, and security clearance

Compensation

Salary to be determined according to experience.

Culture, Career Opportunities and Benefits

We foster teams dedicated to continuous improvement. You will face daily challenges and have ample opportunities for personal and professional growth in an entrepreneurial environment that encourages creativity and innovation.

Key initiatives that enhance our culture include:

• Monthly "Second Fridays" off
• Comprehensive benefit coverage for you and your dependents
• Generous paid parental leave
• Employee-focused initiatives like Key Contributors & Culture Committees
• DIVERSE Commitment promoting inclusivity and diversity
• Wellbeing resources, wellness allowance, and wellness programs
• Global Volunteer Day, non-profit matching, and volunteer days off
• Unlimited time off (US) and competitive time off around the world
• Talent development and Cross Functional meetings for professional growth
• Regular All Hands meetings followed by group activities

Core Values

Our fundamental values are integral to our business operations and guide our recruitment efforts:

• Respect and trust are the cornerstones of our business ethics, emphasizing openness and honesty
• Customer-centricity is our guiding model, prioritizing the security interests of our clients
• Continuous innovation is vital to staying ahead in a rapidly changing environment
• We operate with agility, adapting to change while remaining focused on strategic goals
• Respect unites us, fostering diversity, inclusivity, and empathy in all endeavors
• Teamwork drives our success, emphasizing collaboration and collective achievement

Keyfactor is an equal opportunity employer. Applicants with disabilities seeking accommodation can contact Keyfactor’s People team for assistance at any time.