Sr. FinOps Account Manager (361)

Are you seeking to advance your international career to the next level? Look no further! We provide full support at Ubiminds, a GPTW-certified company that prioritizes its people. Partnering with American software product companies, we specialize in expanding their development capacity by curating the top 5% talent from Brazil to fuel their LATAM strategy. Our unique approach combines both staff augmentation and employer-of-record services.

One of our distinguished clients operates in the SaaS industry, bridging next-generation cloud cost management and FinOps. Their platform gathers billing and usage data from various cloud, SaaS, and PaaS providers, dynamically organizes it based on clients’ business structures in real-time, enabling them to analyze it at any desired level of granularity. As a result, clients can make well-informed business decisions promptly.

Exciting Opportunity!

Embark on a unique career opportunity with us that not only propels your international career growth but also entrenches you in an innovative company at the forefront of its industry.

Responsibilities

As a Technical Account Manager, you will engage your passion for data analysis and customer empowerment daily. Your primary duties will involve collaborating directly with customers to deliver cost intelligence insights, engage in discussions regarding causes/solutions for cost escalation, and support them in their FinOps journey. These interactions may span a broad spectrum, ranging from specific resource usage with engineering to unit cost trends with high-level executives.

Key Duties

• Implement and onboard customers in your designated segment, addressing ad hoc requests as they arise.
• Establish and nurture robust strategic relationships across various customer personas, offering domain expertise to cultivate trust across departments.
• Articulate value propositions and track performance metrics/KPIs, conducting regular executive business reviews.
• Act as a Customer Success advocate for product, engineering, and go-to-market teams, collaborating internally and across functions to drive initiatives that reflect customer feedback.
• Introduce new product features and spearhead the business outcome process internally.
• Resolve complex customer/vendor issues and proactively prevent service disruptions.
• Define and track customer adoption metrics to enhance Net Promoter Scores.
• Support customer retention and expansion efforts within your managed segment.
• Develop, adjust, and uphold operational controls to ensure internal customer satisfaction.
• Design scalable technical solutions suited to varied customer profiles and objectives.
• Lead collaborative planning workshops, conduct analyses, testing, and support internal projects aimed at enhancing company tools and capabilities.
• Establish and uphold standards for clear and concise data analysis, presentations, and explanations for both internal and external stakeholders.

Requirements

To excel in this role, we seek the following qualifications:

Mandatory Skills

• Proficient in English language with exceptional communication skills both written and verbal.
• Available to work flexibly within the hours of 9-5 EST.
• Demonstrated expertise in consulting on AWS, GCP, and/or Azure services and solutions.
• Experience in formulating and communicating financial analyses and optimization recommendations for cloud services in collaboration with technical and finance teams.

Continued below…