Sr. Technical Account Manager - Automation Test Engineer (550)
Are you looking to advance your international career and join a dynamic team that values its people first?
At Ubiminds, a globally recognized company, we specialize in collaborating with American software product companies to expand their development capabilities by sourcing top talent from Brazil. We offer unique services such as staff augmentation and employer-of-record solutions aimed at facilitating our clients' growth strategies in Latin America.
As we partner with the leader in Visual AI-powered test automation, we are seeking a dedicated Technical Account Manager to foster technical onboarding, drive customer adoption, and ensure long-term success post-sale.
Key Responsibilities:
Technical Onboarding & Time-to-Value
- Lead the technical onboarding experience for new customers
- Conduct hands-on sessions to implement solutions across various frameworks and pipelines
- Guide customers in aligning use cases with their success criteria and achieving value promptly
Adoption & Ongoing Technical Success
- Drive continuous adoption across different teams, projects, and workflows
- Assist customers in expanding test coverage, establishing best practices, and enhancing usage over time
- Offer expert advice on test automation strategies, visual testing, and quality improvements
Technical Ownership & Problem Solving
- Serve as the primary technical contact for assigned accounts
- Troubleshoot and resolve complex technical challenges alongside the Support team
- Conduct technical health checks, architecture evaluations, and optimization sessions
Customer Advocacy & Risk Management
- Proactively identify technical risks that may impact adoption, satisfaction, and renewals
- Collaborate with Customer Success Managers to enable strong technical validation for renewals and expansions
- Advocate for customer needs by providing valuable feedback to Product and Engineering teams
Cross-Functional Collaboration
- Engage closely with various internal teams including Product, Engineering, Sales, Support, and Customer Success
- Contribute to developing playbooks, best practices, and resources for technical customer success
- Assist in enhancing internal processes to scale technical customer support efficiently
Mandatory Skills:
- Strong proficiency in Java, JavaScript/TypeScript, Python, or similar languages (with a minimum of 5 years of experience)
- Expertise in test automation frameworks, APIs, and CI/CD pipelines
- Sound knowledge of the software development lifecycle
- Ability to debug, troubleshoot, and solve complex technical issues
- Excellent communication skills and comfort working with senior-level technical professionals
Preferred Qualifications:
- Over 5 years of experience in QA Test automation or DevOps
- Familiarity with test automation frameworks like Playwright, Selenium, Cypress, etc.
- Prior experience in a customer-facing technical role
Perks and Benefits:
- Enjoy benefits such as full back-office support, remote opportunities, and growth prospects
- Receive a MacBook for work purposes
- Enhance English communication skills through lessons with a native English speaker
- Avail yourself of a candidate referral bonus and other exciting perks
- Experience a collaborative work environment with access to learning resources and fun activities
Recruitment Process:
- Initial chat with a Tech Recruiter
- Detailed interview with a Tech Recruiter
- Client evaluation process and subsequent offer
We may utilize AI tools for certain aspects of the recruitment process to aid our team in assessing applications. However, final hiring decisions are made by humans following a thorough evaluation. For further details on data processing, feel free to reach out to us.
