Support Analyst
United States
Full time
Remote
Compensation is not specified
Role
Customer service
Description
Our company's goal is to create a connected society based on trust, offering identity-first security solutions for machines and individuals. We assist organizations in swiftly establishing and maintaining digital trust at scale. With extensive expertise in cybersecurity, we have garnered trust from over 1,500 global companies. Our commitment to being recognized as a Best Place to Work is maintained by our exceptional team, who actively contribute to our growing culture. We invite you to embark on your professional journey with us!
Title: Support Analyst
Location: United States, East Coast
Experience: Associate
Job Function: Support
Employment Type: Full-Time
Industry: Computer & Network Security
Job Summary
The Support Analyst at our company advances from entry-level skills to oversee service requests and low-complexity incidents, focusing on enhancing first contact resolution rates and maintaining high-quality case management practices.
Applicants must either be U.S. citizens or U.S. permanent residents.
Responsibilities
Customer Assistance:
- Resolve basic issues and service requests following established procedures.
- Provide prompt and courteous responses to enhance customer satisfaction.
- Meet defined SLOs for average case age and handling times.
Case Management:
- Take ownership of resolution plans for assigned cases maintaining specified SLA adherence.
- Monitor tier queues and coordinate case assignments to meet SLA and SLO requirements.
- Assist in upholding best case management practices.
Problem Management:
- Identify and document software or hardware bugs, collaborating with engineering teams.
- Evaluate risks associated with technical issues and potential escalations.
- Analyze issue patterns to suggest preventive measures.
Core Product Knowledge:
- Demonstrate familiarity with all Keyfactor product suites and specialize in specific product subsets to provide focused support.
- Utilize product knowledge to improve support capabilities effectively.
Domain Knowledge:
- Showcase strong troubleshooting skills and proficiency in case management tools.
- Beneficial familiarity with Python and Bash scripting.
- Implement domain knowledge to efficiently resolve customer issues.
Documentation and Knowledge Sharing:
- Contribute to the internal knowledge base by providing solutions and workarounds.
- Develop and maintain technical documentation for customer and internal use.
- Collaborate in constructing and updating SOPs or knowledge articles for Tier 1 support.
Escalation & Major Incident Management:
- Escalate complex issues to higher support tiers efficiently.
- Replicate customer incidents for further analysis and research knowledge articles for escalations.
- Coordinate with Tier 2 teams for effective escalation handling.
Internal Collaborations:
- Offer feedback to Tier 1 team to enhance triaging and escalation processes.
- Recommend improvements for support processes and tools.
- Collaborate with internal teams to address cross-functional issues.
Qualifications, Education, and Skills
- Associate's degree or equivalent experience.
- Proficient in IT products/services delivery, with practical support experience in Windows Server OS, Linux, and IIS.
- Familiarity with PowerShell and Java scripting.
- Familiarity with database queries (SQL).
- Understanding of network fundamentals.
- Experience in case management and reporting using Zendesk.
- Self-motivated with the ability to manage customer cases promptly.
- Strong dedication to providing exceptional customer service and ensuring customer satisfaction.
- Capable of identifying root causes of common customer issues and offering clear resolutions.
- Ability to communicate effectively with customers both verbally and in writing.
- Knowledge of security best practices in infrastructure, application, IAM, or data platform solutions is advantageous.
- Ability to mentor junior team members toward achieving support targets and customer experience standards.
- Sound understanding of technical support operations and customer service techniques.
- Proficiency in software support processes and product troubleshooting methodologies.
Travel Requirements
- Up to 10% travel may be required.
Compensation
Salary will be based on experience.
Culture, Career Opportunities, and Benefits
We foster teams that continuously strive for improvement and growth. You will face daily challenges and be provided opportunities for personal and professional development. We strike a balance between autonomy and structure fostering an environment that encourages creativity and innovation.
Core Values
Our core values form the foundation of our business operations and guide our team selection:
- Trust
- Customers
- Innovation
- Agility
- Respect
- Teamwork
We are an equal opportunity employer. Applicants with disabilities requiring accommodations can contact our HR team for assistance.
.getEnd
Skills Required
Keyfactor
Website
www.keyfactor.comCompany size
Not specified
Location
United States
Description
Minimize complexity. Embrace modern PKI. Keyfactor can help your teams establish control while empowering your business by automating at scale with identity-first security for every device, workload and thing.
Everyvote
Backend Developer
New York, USA
New York, USA
Full time
Remote
About Us:
GP Vote is an innovative startup dedicated to transforming the democratic process through a cutting-edge voting platform integrated with blockchain technology. Our mission is to empower individuals to voice their opinions and shape collective decisions in a secure and transparent environment. We believe that every voice matters, and our platform fosters inclusivity by allowing users to propose titles and suggestions.
We are seeking a talented Frontend Developer with a strong background in React and TypeScript. The ideal candidate will have experience in Web3 and blockchain technologies, enabling them to contribute to our mission of delivering high-quality digital products.
Key Responsibilities:
Lead the migration of our backend systems from Express.js to ASP.NET.
Design, develop, and maintain scalable and secure backend services.
Collaborate with front-end developers to integrate user-facing elements using server-side logic.
Implement data storage solutions and ensure data integrity.
Develop and maintain APIs for mobile and web applications.
Optimize applications for maximum speed and scalability.
Monitor and troubleshoot issues in the production environment.
Stay updated with emerging technologies and trends in backend development, Web3, and Blockchain.
Required Qualifications:
Proven experience as a Backend Developer or similar role.
Strong proficiency in ASP.NET and C#.
Deep knowledge of backend development principles and best practices.
Proficient in database management (SQL, NoSQL).
Understanding of RESTful APIs and microservices architecture.
Experience with version control systems (e.g., Git).
Preferred Qualifications:
Experience with Web3 technologies (e.g., Ethereum, smart contracts).
Familiarity with Blockchain concepts and decentralized applications (dApps).
Knowledge of containerization technologies (Docker, Kubernetes).
Familiarity with CI/CD pipelines and DevOps practices.
Understanding of security best practices in backend development.
Benefits:
Competitive salary and performance-based bonuses.
Flexible working hours and remote work options.
Generous vacation policy and paid time off.
Health, dental, and vision insurance.
Professional development opportunities and access to online courses.
Collaborative and inclusive company culture.
Opportunities to work on cutting-edge technology in the Web3 and Blockchain space.
Team-building activities and company retreats.
How to Apply:
If you are excited about the opportunity to work with a forward-thinking company and have the skills we’re looking for, please send your resume and a cover letter to larry@everyvote.xyz.
Join us in shaping the future of voting technology!
GP Vote is an innovative startup dedicated to transforming the democratic process through a cutting-edge voting platform integrated with blockchain technology. Our mission is to empower individuals to voice their opinions and shape collective decisions in a secure and transparent environment. We believe that every voice matters, and our platform fosters inclusivity by allowing users to propose titles and suggestions.
We are seeking a talented Frontend Developer with a strong background in React and TypeScript. The ideal candidate will have experience in Web3 and blockchain technologies, enabling them to contribute to our mission of delivering high-quality digital products.
Key Responsibilities:
Lead the migration of our backend systems from Express.js to ASP.NET.
Design, develop, and maintain scalable and secure backend services.
Collaborate with front-end developers to integrate user-facing elements using server-side logic.
Implement data storage solutions and ensure data integrity.
Develop and maintain APIs for mobile and web applications.
Optimize applications for maximum speed and scalability.
Monitor and troubleshoot issues in the production environment.
Stay updated with emerging technologies and trends in backend development, Web3, and Blockchain.
Required Qualifications:
Proven experience as a Backend Developer or similar role.
Strong proficiency in ASP.NET and C#.
Deep knowledge of backend development principles and best practices.
Proficient in database management (SQL, NoSQL).
Understanding of RESTful APIs and microservices architecture.
Experience with version control systems (e.g., Git).
Preferred Qualifications:
Experience with Web3 technologies (e.g., Ethereum, smart contracts).
Familiarity with Blockchain concepts and decentralized applications (dApps).
Knowledge of containerization technologies (Docker, Kubernetes).
Familiarity with CI/CD pipelines and DevOps practices.
Understanding of security best practices in backend development.
Benefits:
Competitive salary and performance-based bonuses.
Flexible working hours and remote work options.
Generous vacation policy and paid time off.
Health, dental, and vision insurance.
Professional development opportunities and access to online courses.
Collaborative and inclusive company culture.
Opportunities to work on cutting-edge technology in the Web3 and Blockchain space.
Team-building activities and company retreats.
How to Apply:
If you are excited about the opportunity to work with a forward-thinking company and have the skills we’re looking for, please send your resume and a cover letter to larry@everyvote.xyz.
Join us in shaping the future of voting technology!
Payment in Crypto
DynamicX
Full Stack Engineer
Baiern, Germany
Baiern, Germany
Full time
Remote
About Us
At DynamicX, we're revolutionizing the way sports enthusiasts invest in their passions. Founded by Nicolas Weiner, Tristan Reinthaler, and Gerd Weiner, our innovative platform merges the excitement of sports with cutting-edge financial technology.
Our mission is to empower sports fans to turn their enthusiasm into smart investments, transforming the traditional sports industry landscape. We believe that by combining sports enthusiasm with strategic financial markets, we can create new opportunities for both fans and athletes alike.
Our journey began with a simple idea: what if sports fans could invest in the very athletes and teams they cheer for? This sparked a movement to democratize access to sports investment and create a more engaging, interactive experience for sports enthusiasts worldwide.
At DynamicX, we're committed to innovation, transparency, and community engagement. Our team of passionate technologists, financial experts, and sports enthusiasts works tirelessly to develop cutting-edge solutions that bridge the gap between sports enthusiasm and smart investing.
Join us in shaping the future of sports investment and turning your passion into a career-defining opportunity.
Job Summary
We're looking for a talented Full Stack Engineer who excels in creating robust, scalable, and efficient web applications. You will play a crucial role in developing and maintaining our core platform, working closely with our cross-functional team to deliver high-quality features and improvements. Your expertise in both front-end and back-end technologies will be invaluable in shaping the future of sports investment.
Responsibilities
Design, develop, test, and deploy full-stack web applications using modern technologies
Collaborate with product managers, designers, and other engineers to understand requirements and create solutions
Implement scalable backend services using Node.js, Express, or similar frameworks
Develop responsive and performant front-end interfaces using React, Vue.js, or similar libraries
Integrate third-party APIs and services effectively
Optimize application performance and maintain high code quality standards
Participate in code reviews and contribute to improving team processes
Troubleshoot production issues and implement bug fixes promptly
Stay up-to-date with industry trends and emerging technologies
Requirements
Bachelor's degree in Computer Science or related field (or equivalent experience)
Minimum 3 years of experience in full-stack development
Proficiency in JavaScript (ES6+) and TypeScript
Experience with modern front-end frameworks (React, Vue.js, or similar)
Strong understanding of backend technologies (Node.js, Express, etc.)
Familiarity with databases (MongoDB, MySQL, etc.) and ORM tools
Knowledge of RESTful APIs and GraphQL
Experience with cloud platforms (AWS, Azure, or Google Cloud)
Version control experience with Git
Strong problem-solving skills and attention to detail
Excellent communication and teamwork abilities
Preferred Qualifications
Experience with blockchain technologies
Knowledge of sports-related APIs or platforms
Familiarity with cryptocurrency trading systems
Experience with automated trading systems
Understanding of tokenization concepts
Certification in cloud computing or DevOps
What We Offer
Competitive salary
Comprehensive health insurance package
Flexible hybrid remote work arrangement
Generous PTO policy (20 days annual leave + 10 paid holidays)
Professional development opportunities
Stock options in a growing startup
Access to cutting-edge technologies and tools
Collaborative and dynamic work environment
Opportunities for career growth and advancement
At DynamicX, we're revolutionizing the way sports enthusiasts invest in their passions. Founded by Nicolas Weiner, Tristan Reinthaler, and Gerd Weiner, our innovative platform merges the excitement of sports with cutting-edge financial technology.
Our mission is to empower sports fans to turn their enthusiasm into smart investments, transforming the traditional sports industry landscape. We believe that by combining sports enthusiasm with strategic financial markets, we can create new opportunities for both fans and athletes alike.
Our journey began with a simple idea: what if sports fans could invest in the very athletes and teams they cheer for? This sparked a movement to democratize access to sports investment and create a more engaging, interactive experience for sports enthusiasts worldwide.
At DynamicX, we're committed to innovation, transparency, and community engagement. Our team of passionate technologists, financial experts, and sports enthusiasts works tirelessly to develop cutting-edge solutions that bridge the gap between sports enthusiasm and smart investing.
Join us in shaping the future of sports investment and turning your passion into a career-defining opportunity.
Job Summary
We're looking for a talented Full Stack Engineer who excels in creating robust, scalable, and efficient web applications. You will play a crucial role in developing and maintaining our core platform, working closely with our cross-functional team to deliver high-quality features and improvements. Your expertise in both front-end and back-end technologies will be invaluable in shaping the future of sports investment.
Responsibilities
Design, develop, test, and deploy full-stack web applications using modern technologies
Collaborate with product managers, designers, and other engineers to understand requirements and create solutions
Implement scalable backend services using Node.js, Express, or similar frameworks
Develop responsive and performant front-end interfaces using React, Vue.js, or similar libraries
Integrate third-party APIs and services effectively
Optimize application performance and maintain high code quality standards
Participate in code reviews and contribute to improving team processes
Troubleshoot production issues and implement bug fixes promptly
Stay up-to-date with industry trends and emerging technologies
Requirements
Bachelor's degree in Computer Science or related field (or equivalent experience)
Minimum 3 years of experience in full-stack development
Proficiency in JavaScript (ES6+) and TypeScript
Experience with modern front-end frameworks (React, Vue.js, or similar)
Strong understanding of backend technologies (Node.js, Express, etc.)
Familiarity with databases (MongoDB, MySQL, etc.) and ORM tools
Knowledge of RESTful APIs and GraphQL
Experience with cloud platforms (AWS, Azure, or Google Cloud)
Version control experience with Git
Strong problem-solving skills and attention to detail
Excellent communication and teamwork abilities
Preferred Qualifications
Experience with blockchain technologies
Knowledge of sports-related APIs or platforms
Familiarity with cryptocurrency trading systems
Experience with automated trading systems
Understanding of tokenization concepts
Certification in cloud computing or DevOps
What We Offer
Competitive salary
Comprehensive health insurance package
Flexible hybrid remote work arrangement
Generous PTO policy (20 days annual leave + 10 paid holidays)
Professional development opportunities
Stock options in a growing startup
Access to cutting-edge technologies and tools
Collaborative and dynamic work environment
Opportunities for career growth and advancement
Payment in Crypto
Andrew K
Developer for writing bids
Full time
Remote
I'm looking for a developer who has experience with job hunting.
He should have experience working as a developer and should have knowledge in job hunting and writing bid sentences.
I want to hire someone who can help me bid on jobs with my profile.
Developer should be a guy and should create gmail and skype phone with my resume.
He should get on job sites, and apply for job with my resume and contact info.
Also he should receive recruiter calls with skype phone, so he should be fluent in english.
If you get an invitation for company interview you will get paid $10 per invite.
After getting hired, I will pay $100 bonus.
This is a long-term cooperation job and he should be able to work full time for me. (more than 100 bids per day)
If you don't meet any of these requirement, never dm!
Here's my telegram id: @strategyoftl
He should have experience working as a developer and should have knowledge in job hunting and writing bid sentences.
I want to hire someone who can help me bid on jobs with my profile.
Developer should be a guy and should create gmail and skype phone with my resume.
He should get on job sites, and apply for job with my resume and contact info.
Also he should receive recruiter calls with skype phone, so he should be fluent in english.
If you get an invitation for company interview you will get paid $10 per invite.
After getting hired, I will pay $100 bonus.
This is a long-term cooperation job and he should be able to work full time for me. (more than 100 bids per day)
If you don't meet any of these requirement, never dm!
Here's my telegram id: @strategyoftl
Payment in Crypto
Crypto Fundraiser Pool
Risk Analyst
Part time
Remote
Crypto Fundraiser Pool is a pioneering platform where blockchain technology meets charitable causes. We provide a seamless and secure way for individuals and organizations to contribute to charitable projects using cryptocurrency. Our mission is to ensure transparency, trust, and safety within the ecosystem as we revolutionize the fundraising landscape.
Role Summary
We are seeking a highly motivated and analytical Risk Analyst to join our growing team. The ideal candidate will have a strong understanding of financial risk management, particularly in the cryptocurrency space. You will play a key role in identifying, assessing, and mitigating risks that could affect our fundraising operations and broader crypto activities. This role demands a detail-oriented mindset, advanced analytical skills, and an ability to develop robust risk management strategies in a fast-paced environment.
Duties/Responsibilities
Identify potential risks related to cryptocurrency fundraising and investments, including market volatility, regulatory changes, and fraud.
Conduct in-depth research on risk factors affecting blockchain technology and the global cryptocurrency market.
Develop and implement risk assessment models to evaluate the financial impact of potential risks..
Monitor and analyze industry trends, emerging risks, and potential red flags to proactively mitigate threats.
Collaborate with cross-functional teams including legal, compliance, and finance to ensure the organization adheres to regulatory standards and best practicesDevelop contingency plans and risk mitigation strategies to safeguard the organization from unforeseen events.
Prepare comprehensive reports and risk assessments to inform key decision-makers.
Contribute to developing policies and procedures to enhance overall risk management frameworks.
Preferred Skills
Experience in developing risk models to evaluate financial exposure and the impact of potential risks on the organization
Knowledge of crypto wallets, transactions, and blockchain auditing.
Familiarity with cryptocurrency regulations, including anti-money laundering Anti-money laundering, Know your customer, and data protection laws.
Proficient with data analysis such as Python, R, Excel, or SQL to analyze complex data sets.
Ability to prepare detailed risk assessments, reports, and compliance documentation for the decision-making process
Experience using risk management software and financial tools
Education and Experience
Bachelor's degree in Finance, Economics, Risk Management, or a related field.
3+ years of experience in risk analysis, preferably in cryptocurrency, blockchain, or financial services.
Strong knowledge of blockchain technology, cryptocurrencies, and the crypto regulatory landscape.
Proven experience with risk management tools and financial modeling.
Excellent analytical, problem-solving, and critical-thinking skills.
Ability to communicate complex risks and strategies in a clear, actionable way.
Familiarity with regulatory requirements in the crypto industry is a plus.
Strong attention to detail and ability to work independently in a remote environment.
Additional Requirements or Expectations Specific to the Position
Certifications in risk management, blockchain technology, or related fields are a plus.
Familiarity with coding (e.g. Python) to automate data analysis and risk modeling is a bonus.
How to Apply:
If you’re excited about working at the intersection of finance, technology, and philanthropy, we’d love to hear from you. Please submit your resume and a brief cover letter to us explaining why you’re a great fit for the Risk Analyst position at Crypto Fundraiser Pool.
Join us as we make an impact with blockchain innovation!
Role Summary
We are seeking a highly motivated and analytical Risk Analyst to join our growing team. The ideal candidate will have a strong understanding of financial risk management, particularly in the cryptocurrency space. You will play a key role in identifying, assessing, and mitigating risks that could affect our fundraising operations and broader crypto activities. This role demands a detail-oriented mindset, advanced analytical skills, and an ability to develop robust risk management strategies in a fast-paced environment.
Duties/Responsibilities
Identify potential risks related to cryptocurrency fundraising and investments, including market volatility, regulatory changes, and fraud.
Conduct in-depth research on risk factors affecting blockchain technology and the global cryptocurrency market.
Develop and implement risk assessment models to evaluate the financial impact of potential risks..
Monitor and analyze industry trends, emerging risks, and potential red flags to proactively mitigate threats.
Collaborate with cross-functional teams including legal, compliance, and finance to ensure the organization adheres to regulatory standards and best practicesDevelop contingency plans and risk mitigation strategies to safeguard the organization from unforeseen events.
Prepare comprehensive reports and risk assessments to inform key decision-makers.
Contribute to developing policies and procedures to enhance overall risk management frameworks.
Preferred Skills
Experience in developing risk models to evaluate financial exposure and the impact of potential risks on the organization
Knowledge of crypto wallets, transactions, and blockchain auditing.
Familiarity with cryptocurrency regulations, including anti-money laundering Anti-money laundering, Know your customer, and data protection laws.
Proficient with data analysis such as Python, R, Excel, or SQL to analyze complex data sets.
Ability to prepare detailed risk assessments, reports, and compliance documentation for the decision-making process
Experience using risk management software and financial tools
Education and Experience
Bachelor's degree in Finance, Economics, Risk Management, or a related field.
3+ years of experience in risk analysis, preferably in cryptocurrency, blockchain, or financial services.
Strong knowledge of blockchain technology, cryptocurrencies, and the crypto regulatory landscape.
Proven experience with risk management tools and financial modeling.
Excellent analytical, problem-solving, and critical-thinking skills.
Ability to communicate complex risks and strategies in a clear, actionable way.
Familiarity with regulatory requirements in the crypto industry is a plus.
Strong attention to detail and ability to work independently in a remote environment.
Additional Requirements or Expectations Specific to the Position
Certifications in risk management, blockchain technology, or related fields are a plus.
Familiarity with coding (e.g. Python) to automate data analysis and risk modeling is a bonus.
How to Apply:
If you’re excited about working at the intersection of finance, technology, and philanthropy, we’d love to hear from you. Please submit your resume and a brief cover letter to us explaining why you’re a great fit for the Risk Analyst position at Crypto Fundraiser Pool.
Join us as we make an impact with blockchain innovation!
Payment in Crypto
OP Labs
Senior Product Manager, Security
Full time
Remote
We believe Ethereum has the potential to solve some of humanity’s most crucial coordination issues. Since our initial inception as a research group, we have sought to scale both its technology and values.
At present, the most pressing bottleneck to the growth of Ethereum is its performance and scalability. We are building the most elegant solution to this problem. We do this in the open (under an MIT open source license) because we believe in open source innovation and its ability to accelerate growth.
OP Labs is building Optimism mainnet, and by extension, the infrastructure that powers all OP-Stack chains. We are improving Ethereum’s performance by orders of magnitude and donating the profits from doing so to funding Ethereum public goods. By operating as a Public Benefit Corporation, OP Labs can align its incentives with the public good and take positive-sum steps toward a sustainable future for the internet.
We’re looking for an experienced, security-focused PM to help us scale Ethereum.
At Optimism, security is one of our core product features. In this role, you will support our growing Security team to create secure practices, frameworks, and products that benefit our customers. You will prioritize, design, and ship secure protocol and governance features as well as state-of-the-art monitoring and alerting systems to defend the Superchain.
As a PM at OP Labs, you are fully empowered to identify, prioritize, develop, and ship impactful products to our customers and ecosystem.
What are the role responsibilities?
Lead core security and protocol initiatives from ideation all the way to delivery
Go deep on highly technical products (e.g., fault proofs) to propose roll-out, monitoring, and success strategies
Improve chain deployment and upgrade tooling to scale the Superchain to 1,000s of interoperable chains
Lead UXR with infrastructure partners, the Optimism Security Council, and chain operators to understand security and usability needs
Collaborate with a team of world-class security and smart contract engineers
What skills do you bring?
3+ years experience building product in highly adversarial environments
Ability to communicate with both technical and non-technical stakeholders
Proven track record of designing and improving operational processes to increase efficiency
Deep strategic thinking coupled with clear, pithy writing
What will you like about us?
Driving core security and protocol initiatives from ideation to impact
Securing billions in TVL across the Superchain
Immediate agency and impact
Working with a world-class team to scale Ethereum
Fully remote, deeply engaged, highly skilled, and yet really FUN team environment
What will you like about us?
We take care of our employees. Competitive compensation, fully paid medical, dental, and vision, and a 4% 401K match—learn more about our benefits, culture, and all recruiting FAQ here: https://oplabs.notion.site/OP-Labs-Hiring-FAQ-79f82dd0763e4344b99e9ce3ea1728da.
We take pride in the accomplishments of our teammates and support each other in doing the best work of our careers.
Our team is a diverse group of people from varied backgrounds. We cherish our eclecticism and consider it a great strength.
We’re fully remote, deeply engaged, highly skilled, and like to have fun.
We think long-term. Our founders have been scaling Ethereum since 2015.
We strongly encourage candidates of all different backgrounds to apply. We believe that our work is stronger with a variety of perspectives, and we’re eager to further diversify our company. If you have a background that you feel would make an impact at Optimism, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career.
At present, the most pressing bottleneck to the growth of Ethereum is its performance and scalability. We are building the most elegant solution to this problem. We do this in the open (under an MIT open source license) because we believe in open source innovation and its ability to accelerate growth.
OP Labs is building Optimism mainnet, and by extension, the infrastructure that powers all OP-Stack chains. We are improving Ethereum’s performance by orders of magnitude and donating the profits from doing so to funding Ethereum public goods. By operating as a Public Benefit Corporation, OP Labs can align its incentives with the public good and take positive-sum steps toward a sustainable future for the internet.
We’re looking for an experienced, security-focused PM to help us scale Ethereum.
At Optimism, security is one of our core product features. In this role, you will support our growing Security team to create secure practices, frameworks, and products that benefit our customers. You will prioritize, design, and ship secure protocol and governance features as well as state-of-the-art monitoring and alerting systems to defend the Superchain.
As a PM at OP Labs, you are fully empowered to identify, prioritize, develop, and ship impactful products to our customers and ecosystem.
What are the role responsibilities?
Lead core security and protocol initiatives from ideation all the way to delivery
Go deep on highly technical products (e.g., fault proofs) to propose roll-out, monitoring, and success strategies
Improve chain deployment and upgrade tooling to scale the Superchain to 1,000s of interoperable chains
Lead UXR with infrastructure partners, the Optimism Security Council, and chain operators to understand security and usability needs
Collaborate with a team of world-class security and smart contract engineers
What skills do you bring?
3+ years experience building product in highly adversarial environments
Ability to communicate with both technical and non-technical stakeholders
Proven track record of designing and improving operational processes to increase efficiency
Deep strategic thinking coupled with clear, pithy writing
What will you like about us?
Driving core security and protocol initiatives from ideation to impact
Securing billions in TVL across the Superchain
Immediate agency and impact
Working with a world-class team to scale Ethereum
Fully remote, deeply engaged, highly skilled, and yet really FUN team environment
What will you like about us?
We take care of our employees. Competitive compensation, fully paid medical, dental, and vision, and a 4% 401K match—learn more about our benefits, culture, and all recruiting FAQ here: https://oplabs.notion.site/OP-Labs-Hiring-FAQ-79f82dd0763e4344b99e9ce3ea1728da.
We take pride in the accomplishments of our teammates and support each other in doing the best work of our careers.
Our team is a diverse group of people from varied backgrounds. We cherish our eclecticism and consider it a great strength.
We’re fully remote, deeply engaged, highly skilled, and like to have fun.
We think long-term. Our founders have been scaling Ethereum since 2015.
We strongly encourage candidates of all different backgrounds to apply. We believe that our work is stronger with a variety of perspectives, and we’re eager to further diversify our company. If you have a background that you feel would make an impact at Optimism, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career.