Support Analyst
Status
United States
Full time
Remote
Compensation is not specified
Role
Customer service
Description
Our company's goal is to create a connected society based on trust, offering identity-first security solutions for machines and individuals. We assist organizations in swiftly establishing and maintaining digital trust at scale. With extensive expertise in cybersecurity, we have garnered trust from over 1,500 global companies. Our commitment to being recognized as a Best Place to Work is maintained by our exceptional team, who actively contribute to our growing culture. We invite you to embark on your professional journey with us!
Title: Support Analyst
Location: United States, East Coast
Experience: Associate
Job Function: Support
Employment Type: Full-Time
Industry: Computer & Network Security
Job Summary
The Support Analyst at our company advances from entry-level skills to oversee service requests and low-complexity incidents, focusing on enhancing first contact resolution rates and maintaining high-quality case management practices.
Applicants must either be U.S. citizens or U.S. permanent residents.
Responsibilities
Customer Assistance:
- Resolve basic issues and service requests following established procedures.
- Provide prompt and courteous responses to enhance customer satisfaction.
- Meet defined SLOs for average case age and handling times.
Case Management:
- Take ownership of resolution plans for assigned cases maintaining specified SLA adherence.
- Monitor tier queues and coordinate case assignments to meet SLA and SLO requirements.
- Assist in upholding best case management practices.
Problem Management:
- Identify and document software or hardware bugs, collaborating with engineering teams.
- Evaluate risks associated with technical issues and potential escalations.
- Analyze issue patterns to suggest preventive measures.
Core Product Knowledge:
- Demonstrate familiarity with all Keyfactor product suites and specialize in specific product subsets to provide focused support.
- Utilize product knowledge to improve support capabilities effectively.
Domain Knowledge:
- Showcase strong troubleshooting skills and proficiency in case management tools.
- Beneficial familiarity with Python and Bash scripting.
- Implement domain knowledge to efficiently resolve customer issues.
Documentation and Knowledge Sharing:
- Contribute to the internal knowledge base by providing solutions and workarounds.
- Develop and maintain technical documentation for customer and internal use.
- Collaborate in constructing and updating SOPs or knowledge articles for Tier 1 support.
Escalation & Major Incident Management:
- Escalate complex issues to higher support tiers efficiently.
- Replicate customer incidents for further analysis and research knowledge articles for escalations.
- Coordinate with Tier 2 teams for effective escalation handling.
Internal Collaborations:
- Offer feedback to Tier 1 team to enhance triaging and escalation processes.
- Recommend improvements for support processes and tools.
- Collaborate with internal teams to address cross-functional issues.
Qualifications, Education, and Skills
- Associate's degree or equivalent experience.
- Proficient in IT products/services delivery, with practical support experience in Windows Server OS, Linux, and IIS.
- Familiarity with PowerShell and Java scripting.
- Familiarity with database queries (SQL).
- Understanding of network fundamentals.
- Experience in case management and reporting using Zendesk.
- Self-motivated with the ability to manage customer cases promptly.
- Strong dedication to providing exceptional customer service and ensuring customer satisfaction.
- Capable of identifying root causes of common customer issues and offering clear resolutions.
- Ability to communicate effectively with customers both verbally and in writing.
- Knowledge of security best practices in infrastructure, application, IAM, or data platform solutions is advantageous.
- Ability to mentor junior team members toward achieving support targets and customer experience standards.
- Sound understanding of technical support operations and customer service techniques.
- Proficiency in software support processes and product troubleshooting methodologies.
Travel Requirements
- Up to 10% travel may be required.
Compensation
Salary will be based on experience.
Culture, Career Opportunities, and Benefits
We foster teams that continuously strive for improvement and growth. You will face daily challenges and be provided opportunities for personal and professional development. We strike a balance between autonomy and structure fostering an environment that encourages creativity and innovation.
Core Values
Our core values form the foundation of our business operations and guide our team selection:
- Trust
- Customers
- Innovation
- Agility
- Respect
- Teamwork
We are an equal opportunity employer. Applicants with disabilities requiring accommodations can contact our HR team for assistance.
.getEnd
Skills Required
Keyfactor
Website
www.keyfactor.comCompany size
Not specified
Location
United States
Description
Not specified
Status
SADR B
Founding Technical Partners for Oferli – Elite Web & Mobile Development Team🌐
Remote, USA
Remote, USA
Part time
Remote
I am Sadr, CEO of Oferli. We are building a high-performance, elite technical team, and I am looking for 5 to 10 dedicated founding technical partners to join me in this mission.
The Vision:
Oferli is a 100% decentralized ecosystem. While we are rooted in Web3, our expertise spans across professional web and mobile application development. We are not just another agency; we are crafting the next generation of digital solutions. Our goal is to set a new standard for excellence, transparency, and decentralization.
What I am looking for:
I am building a professional, senior-level "Elite Team." I am looking for partners who are truly passionate about the vision—not just short-term gains. By combining our individual expertise and portfolios, we will establish Oferli’s collective professional reputation.
Requirements:
Proven Expertise: You must be a senior-level professional. Please provide your portfolio showcasing your best work in web and mobile development.
Commitment: This is a founding partnership. We are looking for those who believe in the mission and are ready to tackle complex challenges together.
Professionalism: We operate with high standards. Communication and efficiency are key.
How We Work:
Collaboration: We use professional, secure channels for all communications. Qualified candidates will be contacted via email to be invited to our private workspace on Notion to align on our roadmap and launch our upcoming projects.
Decentralized Operations: We leverage Web3 tools for collaboration and compensation, maintaining a fully decentralized environment.
Growth: We are launching with a core team of at least 5 founding partners, scaling to 10, to deliver high-impact results for our clients.
Application Process:
If you are a senior professional ready to build a world-class, decentralized ecosystem, apply here on LaborX. Qualified candidates will be contacted via email for further professional vetting and onboarding.
Let’s build the future, together.
Sadr B
CEO, Oferli
The Vision:
Oferli is a 100% decentralized ecosystem. While we are rooted in Web3, our expertise spans across professional web and mobile application development. We are not just another agency; we are crafting the next generation of digital solutions. Our goal is to set a new standard for excellence, transparency, and decentralization.
What I am looking for:
I am building a professional, senior-level "Elite Team." I am looking for partners who are truly passionate about the vision—not just short-term gains. By combining our individual expertise and portfolios, we will establish Oferli’s collective professional reputation.
Requirements:
Proven Expertise: You must be a senior-level professional. Please provide your portfolio showcasing your best work in web and mobile development.
Commitment: This is a founding partnership. We are looking for those who believe in the mission and are ready to tackle complex challenges together.
Professionalism: We operate with high standards. Communication and efficiency are key.
How We Work:
Collaboration: We use professional, secure channels for all communications. Qualified candidates will be contacted via email to be invited to our private workspace on Notion to align on our roadmap and launch our upcoming projects.
Decentralized Operations: We leverage Web3 tools for collaboration and compensation, maintaining a fully decentralized environment.
Growth: We are launching with a core team of at least 5 founding partners, scaling to 10, to deliver high-impact results for our clients.
Application Process:
If you are a senior professional ready to build a world-class, decentralized ecosystem, apply here on LaborX. Qualified candidates will be contacted via email for further professional vetting and onboarding.
Let’s build the future, together.
Sadr B
CEO, Oferli
Payment in Crypto
Marcus Lindberg
Senior Blockchain Engineer - Low-Latency Execution Infrastructure (HyperEVM / Hyperliquid)
Full time
Remote
we’re looking for a senior blockchain engineer to build low-latency execution infrastructure around hyperevm and hyperliquid-related trading systems.
this is not a frontend or dapp role. the focus is on real-time execution systems, chain-native infrastructure, and market-aware backend engineering where latency, ordering, and state correctness directly impact execution outcomes.
you will work on systems that operate under noisy, adversarial, and highly dynamic conditions, including delayed or missing websocket events, rpc inconsistencies, transaction lifecycle complexity, state desynchronization, retries, and recovery logic.
core responsibilities include building and maintaining realtime blockchain data pipelines, websocket and rpc streaming systems, execution orchestration layers, liquidity-aware routing logic, transaction lifecycle management, and integration with orderbook and market data systems.
we are specifically looking for engineers who think in systems rather than features. meaning understanding how data flows through pipelines, how state evolves over time, how failures propagate, and how to design systems that recover automatically without manual intervention.
areas of work include:
- realtime blockchain data ingestion
- mempool-aware execution flows
- transaction lifecycle handling
- execution sequencing and routing
- websocket and rpc infrastructure
- state synchronization systems
- liquidity and orderbook integration
- performance and latency optimization
you should be comfortable working with distributed systems, asynchronous event processing, and latency-sensitive backend architectures.
strong experience in one or more of the following areas is highly relevant:
- exchange infrastructure
- trading systems
- execution engines
- blockchain indexers
- realtime event systems
- arbitrage systems
- rpc/node infrastructure
- defi backend systems
- low-latency backend engineering
preferred technical stack:
- typescript / node.js
- go
- rust
- python
- postgres
- clickhouse
- redis
- kafka or similar messaging systems
- docker
- linux environments
- evm rpc internals
- websocket infrastructure
ecosystem familiarity:
- ethereum, arbitrum, base, optimism, bsc
- hyperliquid / hyperevm
- foundry
- ethers.js / viem
- geth / erigon / nethermind
- dex and amm mechanics
- liquidity math, slippage, gas strategy, routing logic
this role is not suitable for:
- frontend-only developers
- nft or basic dapp experience only
- tutorial-level web3 developers
- candidates without production systems experience
we value engineers who have built real systems where correctness, latency, and reliability matter under load. we care less about buzzwords and more about concrete systems you have personally built and operated.
ideal candidates can clearly explain:
- system architecture decisions
- bottlenecks and tradeoffs
- failure modes and recovery strategies
- latency considerations in real systems
- production debugging experience
working style:
- remote
- async-first
- low bureaucracy
- high ownership
- engineering-driven team
- direct technical communication
we strongly prefer practical engineering depth over polished presentation. if you have built or worked on systems involving realtime data, trading infrastructure, blockchain execution, or latency-sensitive backend systems, please include details of those systems when applying.
Payment in Crypto
CleanSpark
Mining Operations Technician - Jellico, TN
Jellico, USA
Jellico, USA
Full time
Office
Job Overview:
CleanSpark (Nasdaq: CLSK) is a renowned data center developer operating with over 1.8 GW of power capacity, land resources, and data centers nationwide. We focus on efficiently leveraging energetically competitive pricing to generate returns for our stakeholders by intersecting the realms of Bitcoin, energy management, operational proficiency, and financial responsibility. Our strategy revolves around optimizing infrastructure to achieve superior performance in the face of dynamic market conditions.
Job Summary:
The Mining Operations Tech plays a crucial role within CleanSpark's bitcoin mining ecosystem. This individual collaborates within a larger team to provide round-the-clock assistance and maintenance for mining operations, supporting engineering and facilities teams' activities.
Core Responsibilities
Manage equipment shipments through detailed record-keeping and inventory oversight.
Support special projects involving installation or equipment reorganization.
Perform basic maintenance tasks on miners, such as fan and power supply replacements.
Monitor mining pool data and report significant operational fluctuations.
Recognize and address issues impacting production processes.
Escort authorized visitors within facility zones to address equipment needs.
Provide remote assistance, including troubleshooting and equipment reboots.
Aid facility team with building and electrical maintenance concerns.
Alert on HVAC and power issues, overheating risks, and stability deviations in data centers.
Qualifications
Education: High School diploma or equivalent.
Experience: While technical expertise is beneficial, no prior experience is mandatory as on-the-job training is provided.
Skills: Capacity to work autonomously, complete assigned duties, and possess rudimentary computer competencies.
Qualities: Self-driven, supportive, vigilant, and commitment to quality work; team-oriented mindset.
Certifications/Licenses: None required.
Physical Fitness: Capable of lifting 50-75 lbs.
Additional Requirements: Reliable transportation.
The salary range for this position is $21 - $23 annually.
As part of our fair employment practices, CleanSpark is an Equal Opportunity Employer that upholds non-discriminatory standards for hiring, progression, and other employment terms. Our commitment extends to all personnel, irrespective of race, age, gender, disability, veterans' status, sexual orientation, or other legally protected characteristics.
As a transparency measure, we might use AI tools in stages of the recruitment process, such as application review and resume assessment. However, human discernment remains decisive in final hiring determinations. For clarifications regarding data handling, please reach out to us directly.
CleanSpark (Nasdaq: CLSK) is a renowned data center developer operating with over 1.8 GW of power capacity, land resources, and data centers nationwide. We focus on efficiently leveraging energetically competitive pricing to generate returns for our stakeholders by intersecting the realms of Bitcoin, energy management, operational proficiency, and financial responsibility. Our strategy revolves around optimizing infrastructure to achieve superior performance in the face of dynamic market conditions.
Job Summary:
The Mining Operations Tech plays a crucial role within CleanSpark's bitcoin mining ecosystem. This individual collaborates within a larger team to provide round-the-clock assistance and maintenance for mining operations, supporting engineering and facilities teams' activities.
Core Responsibilities
Manage equipment shipments through detailed record-keeping and inventory oversight.
Support special projects involving installation or equipment reorganization.
Perform basic maintenance tasks on miners, such as fan and power supply replacements.
Monitor mining pool data and report significant operational fluctuations.
Recognize and address issues impacting production processes.
Escort authorized visitors within facility zones to address equipment needs.
Provide remote assistance, including troubleshooting and equipment reboots.
Aid facility team with building and electrical maintenance concerns.
Alert on HVAC and power issues, overheating risks, and stability deviations in data centers.
Qualifications
Education: High School diploma or equivalent.
Experience: While technical expertise is beneficial, no prior experience is mandatory as on-the-job training is provided.
Skills: Capacity to work autonomously, complete assigned duties, and possess rudimentary computer competencies.
Qualities: Self-driven, supportive, vigilant, and commitment to quality work; team-oriented mindset.
Certifications/Licenses: None required.
Physical Fitness: Capable of lifting 50-75 lbs.
Additional Requirements: Reliable transportation.
The salary range for this position is $21 - $23 annually.
As part of our fair employment practices, CleanSpark is an Equal Opportunity Employer that upholds non-discriminatory standards for hiring, progression, and other employment terms. Our commitment extends to all personnel, irrespective of race, age, gender, disability, veterans' status, sexual orientation, or other legally protected characteristics.
As a transparency measure, we might use AI tools in stages of the recruitment process, such as application review and resume assessment. However, human discernment remains decisive in final hiring determinations. For clarifications regarding data handling, please reach out to us directly.
animocabrandslimited@laborx.com animocabrandslimited@laborx.com
数据分析负责人 (Lead Data Analyst)
China +2
China +2
Full time
Remote
Job Responsibilities
Prioritize the business aspect over technical skills; analyze data to provide actionable insights for decision-making.
Identify and quantify gaps in user retention, collaborate with cross-functional teams to develop strategies for improvement.
Serve as the single source of truth for business insights, collaborating with product, growth, and GTM teams.
Analyze and monitor key metrics such as activation rates, retention rates, WAU, CPA, and conversion indicators.
Offer strategic business recommendations based on data analysis to drive retention and user engagement.
Job Duties
Monitor and analyze core metrics, conduct diagnostics to provide insightful business recommendations.
Establish measurement frameworks for product launches to track success metrics.
Collaborate with cross-functional teams to evaluate market opportunities and run experiments to inform investment decisions.
Develop regular reporting rhythms and self-serve dashboards for team members.
Translate data analysis into actionable insights for product, growth, and executive teams.
Implement AI tools in the data analysis stack to improve efficiency.
Requirements
Business-minded data analyst with experience in driving retention and growth in consumer products.
Proficiency in SQL, data analytics tools, and at least one scripting language like Python.
Strong analytical skills with the ability to deliver impactful insights that drive business decisions.
Demonstrated success in leveraging AI tools for analysis and decision-making.
Excellent communication skills to effectively convey complex analysis to non-technical stakeholders.
Bonus Skills
Familiarity with gaming metrics and AB testing frameworks.
Experience with subscription and payment data analysis.
Background in intelligent AI, consumer AI, or creator economy products.
Prioritize the business aspect over technical skills; analyze data to provide actionable insights for decision-making.
Identify and quantify gaps in user retention, collaborate with cross-functional teams to develop strategies for improvement.
Serve as the single source of truth for business insights, collaborating with product, growth, and GTM teams.
Analyze and monitor key metrics such as activation rates, retention rates, WAU, CPA, and conversion indicators.
Offer strategic business recommendations based on data analysis to drive retention and user engagement.
Job Duties
Monitor and analyze core metrics, conduct diagnostics to provide insightful business recommendations.
Establish measurement frameworks for product launches to track success metrics.
Collaborate with cross-functional teams to evaluate market opportunities and run experiments to inform investment decisions.
Develop regular reporting rhythms and self-serve dashboards for team members.
Translate data analysis into actionable insights for product, growth, and executive teams.
Implement AI tools in the data analysis stack to improve efficiency.
Requirements
Business-minded data analyst with experience in driving retention and growth in consumer products.
Proficiency in SQL, data analytics tools, and at least one scripting language like Python.
Strong analytical skills with the ability to deliver impactful insights that drive business decisions.
Demonstrated success in leveraging AI tools for analysis and decision-making.
Excellent communication skills to effectively convey complex analysis to non-technical stakeholders.
Bonus Skills
Familiarity with gaming metrics and AB testing frameworks.
Experience with subscription and payment data analysis.
Background in intelligent AI, consumer AI, or creator economy products.
Сrypto.com
Trading Desk Operations, Senior Associate to Director level - Quant Trading Team
Hong Kong
Hong Kong
Full time
Hybrid
We are seeking a seasoned professional to join our Trading Team in the role of Senior Associate/ Director in Trading Desk Operations. In this position, you will focus on the operational aspects of the trading desk, providing support for trading and funding operations while improving processes to facilitate the growth of our Trading business. Your role will involve gaining a comprehensive understanding of the trade life cycle for the specific trading desk you will be supporting.
Responsibilities:
Deliver comprehensive end-to-end trade support for designated trading desks, including trade bookings, verifications, reconciliations, and P&L attributions
Address operational bottlenecks, delays, and issues encountered across the trade life cycle
Utilize coding and AI tools to develop and enhance booking and reconciliation procedures
Monitor risk positions in real-time, escalate issues against internal thresholds, and create new monitoring tools
Craft standardized templates and playbooks for onboarding new products to streamline time-to-market
Establish new accounts and trading books, ensuring data integrity and mapping
Execute funding operations and settlement checks, resolving fund transfer issues and collaborating with Treasury or external brokers
Monitor funding utilization, ROI, and manage internal capital distribution records
Aid in analyzing trading performance, P&L, and risk attribution
Provide quick responses to ad hoc/urgent requests from trading desks related to trade bookings or funding
Collaborate with developers on projects to enhance system infrastructure and controls
Identify manual processes throughout the trade lifecycle and develop automated solutions to reduce operational risk and processing time
Requirements:
Hold a degree in Finance/Accounting or a Quantitative discipline
Possess 5+ years of experience working on a Trading floor as a Trading Assistant, Trade Support, or in related roles such as Middle Office or Product Control in financial services or crypto trading firms
Have knowledge of AI tools and Python, with a willingness to expand technical skills
Exhibit strong problem-solving abilities, meticulous attention to detail, and high accuracy
Demonstrate a positive, proactive attitude, critical thinking skills, and a drive for continuous improvement
A results-oriented individual who can think creatively, work well under pressure, and approach challenges innovatively
Display enthusiasm for working in a dynamic environment, with a passion for cryptocurrency and blockchain technology
We may leverage artificial intelligence tools to assess your Resume/CV against the job requirements. These tools aid the recruitment team in evaluating applications effectively but do not replace human judgment. Final hiring decisions rest with human evaluators who consider insights generated by the tools in conjunction with other relevant information. For detailed information on personal data processing, feel free to reach out to us.
Responsibilities:
Deliver comprehensive end-to-end trade support for designated trading desks, including trade bookings, verifications, reconciliations, and P&L attributions
Address operational bottlenecks, delays, and issues encountered across the trade life cycle
Utilize coding and AI tools to develop and enhance booking and reconciliation procedures
Monitor risk positions in real-time, escalate issues against internal thresholds, and create new monitoring tools
Craft standardized templates and playbooks for onboarding new products to streamline time-to-market
Establish new accounts and trading books, ensuring data integrity and mapping
Execute funding operations and settlement checks, resolving fund transfer issues and collaborating with Treasury or external brokers
Monitor funding utilization, ROI, and manage internal capital distribution records
Aid in analyzing trading performance, P&L, and risk attribution
Provide quick responses to ad hoc/urgent requests from trading desks related to trade bookings or funding
Collaborate with developers on projects to enhance system infrastructure and controls
Identify manual processes throughout the trade lifecycle and develop automated solutions to reduce operational risk and processing time
Requirements:
Hold a degree in Finance/Accounting or a Quantitative discipline
Possess 5+ years of experience working on a Trading floor as a Trading Assistant, Trade Support, or in related roles such as Middle Office or Product Control in financial services or crypto trading firms
Have knowledge of AI tools and Python, with a willingness to expand technical skills
Exhibit strong problem-solving abilities, meticulous attention to detail, and high accuracy
Demonstrate a positive, proactive attitude, critical thinking skills, and a drive for continuous improvement
A results-oriented individual who can think creatively, work well under pressure, and approach challenges innovatively
Display enthusiasm for working in a dynamic environment, with a passion for cryptocurrency and blockchain technology
We may leverage artificial intelligence tools to assess your Resume/CV against the job requirements. These tools aid the recruitment team in evaluating applications effectively but do not replace human judgment. Final hiring decisions rest with human evaluators who consider insights generated by the tools in conjunction with other relevant information. For detailed information on personal data processing, feel free to reach out to us.