Trading Support Specialist - VIP & Institutional (Europe) (12 month contract)

Binance, a prominent global blockchain ecosystem, operates the largest cryptocurrency exchange in terms of trading volume and users. Trusted by millions across numerous countries for its top-notch security, user fund transparency, swift trading engine, deep liquidity, and diverse digital-asset offerings. Binance's services span trading, finance, education, research, payments, institutional services, and Web3 features. The company's vision is to create an inclusive financial ecosystem through blockchain technology for global financial access and money freedom.

About Binance VIP & Institutional Team:

The Binance VIP & Institutional Team, originating from the world's largest digital asset exchange, caters to VIP clients and institutions offering digital asset solutions. Collaborating with various market participants such as traders, hedge funds, asset managers, family offices, fintech firms, and more, the team provides high-quality services to key players in the crypto industry.

Responsibilities:

• Act as the primary contact point for VIP clients and institutions using Binance's products.
• Offer dedicated and timely assistance to VIP and institutional customers through diverse communication channels.
• Guide VIP clients on Binance's system integration and usage, including API functionalities.
• Address all account and system-related queries as the initial support line.
• Represent VIP customers to internal teams like account, finance, risk, and products.
• Gather customer feedback and manage projects for product enhancements.
• Update customers on product and system changes promptly.

Requirements:

• Minimum of 3 years of relevant experience in client/trading desk support in financial services.
• Familiarity with trading platforms, including knowledge of trading orders.
• Understanding of API usage for communication with trading platforms.
• Strong problem-solving skills, especially in high-pressure scenarios.
• Excellent communication abilities for facilitating inter-departmental communication.
• Willingness to be part of an on-call rotation.
• Fluency in English, with additional languages being advantageous.
• Hands-on experience in API trading preferred.
• Understanding of cryptocurrency basics and knowledge of derivative trading products beneficial.

Why Binance:

• Shape the future with the world's leading blockchain ecosystem.
• Collaborate with top talent in a user-centric, globally structured organization.
• Engage in unique and fast-paced projects autonomously in an innovative setting.
• Thrive in a results-driven environment with growth and learning opportunities.
• Competitive salary and benefits package.
• Option for work-from-home arrangements (subject to business team requirements).

Binance values diversity and is committed to being an equal opportunity employer. Job applicants are required to acknowledge the Candidate Privacy Notice as part of the application process.